{"id":10098,"date":"2026-01-14T17:46:52","date_gmt":"2026-01-14T15:46:52","guid":{"rendered":"https:\/\/novatalks.ai\/?p=10098"},"modified":"2026-01-14T17:46:54","modified_gmt":"2026-01-14T15:46:54","slug":"5-reports-to-check-daily-in-novatalks","status":"publish","type":"post","link":"https:\/\/novatalks.ai\/az\/blog\/5-reports-to-check-daily-in-novatalks\/","title":{"rendered":"NovaTalks Platformas\u0131nda H\u0259r G\u00fcn \u0130cmal Edilm\u0259li 5 \u018fsas Hesabat"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Effektiv Kontakt M\u0259rk\u0259zi \u0130dar\u0259\u00e7iliyi v\u0259 NovaTalks Hesabat Sistemi<\/h2>\n\n\n\n<p>Effektiv kontakt m\u0259rk\u0259zi idar\u0259\u00e7iliyi m\u0259lumatlar\u0131n v\u0259 performans g\u00f6st\u0259ricil\u0259rinin davaml\u0131 analizini t\u0259l\u0259b edir. <strong>NovaTalks<\/strong> menecerl\u0259r\u0259 v\u0259 n\u0259zar\u0259t\u00e7il\u0259r\u0259 kontakt m\u0259rk\u0259zinin i\u015fini izl\u0259m\u0259y\u0259 v\u0259 aktual m\u0259lumatlara \u0259saslanaraq m\u0259lumatl\u0131 q\u0259rarlar q\u0259bul etm\u0259y\u0259 imkan ver\u0259n g\u00fccl\u00fc hesabat sistemi t\u0259qdim edir.<\/p>\n\n\n\n<p>NovaTalks <a href=\"https:\/\/help.novatalks.com.ua\/en\/get-started\/reports\">hesabat sistemi<\/a> iki \u0259sas n\u00f6vd\u0259n ibar\u0259tdir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Onlayn hesabatlar (real vaxt)<\/strong> \u2013 \u0259m\u0259liyyat v\u0259ziyy\u0259ti haqq\u0131nda cari m\u0259lumat verir v\u0259 dinamik performans g\u00f6st\u0259ricil\u0259rini d\u0259rhal yenil\u0259yir.<\/li>\n\n\n\n<li><strong>Tarixi hesabatlar<\/strong> \u2013 \u0259vv\u0259lki d\u00f6vrl\u0259rin m\u0259lumatlar\u0131n\u0131 \u0259hat\u0259 edir, tendensiyalar\u0131 analiz etm\u0259k v\u0259 m\u00fcqayis\u0259 aparmaq \u00fc\u00e7\u00fcn istifad\u0259 olunur.<\/li>\n<\/ul>\n\n\n\n<p>Platforma hesabatlarla i\u015fl\u0259m\u0259k \u00fc\u00e7\u00fcn \u00e7evik imkanlar t\u0259qdim edir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>CSV v\u0259 ya XLSX format\u0131nda y\u00fckl\u0259m\u0259<\/strong> \u2013 sistemd\u0259n k\u0259narda detall\u0131 m\u0259lumat analizin\u0259 imkan verir.<\/li>\n\n\n\n<li><strong>S\u00fctunlara g\u00f6r\u0259 s\u0131ralama<\/strong> \u2013 m\u0259lumatlar\u0131 artan v\u0259 ya azalan s\u0131ra il\u0259 t\u0259\u015fkil etm\u0259k.<\/li>\n\n\n\n<li><strong>Se\u00e7ilmi\u015f parametrl\u0259r\u0259 g\u00f6r\u0259 filtrasiya<\/strong> \u2013 laz\u0131mi m\u0259lumatlar\u0131 tez tapmaq \u00fc\u00e7\u00fcn.<\/li>\n\n\n\n<li><strong>Statistika konfiqurasiyas\u0131 vasit\u0259sil\u0259 g\u00f6st\u0259rilm\u0259nin f\u0259rdil\u0259\u015fdirilm\u0259si<\/strong> \u2013 laz\u0131mi parametrl\u0259ri se\u00e7m\u0259k v\u0259 onlar\u0131n s\u0131ras\u0131n\u0131 m\u00fc\u0259yy\u0259n etm\u0259k m\u00fcmk\u00fcnd\u00fcr.<\/li>\n<\/ul>\n\n\n\n<p>\u018fsas hesabatlar\u0131n m\u00fct\u0259madi n\u0259z\u0259rd\u0259n ke\u00e7irilm\u0259si probleml\u0259ri tez a\u015fkar etm\u0259y\u0259, i\u015f prosesl\u0259rini optimalla\u015fd\u0131rma\u011fa v\u0259 m\u00fc\u015ft\u0259ri xidm\u0259tinin keyfiyy\u0259tini art\u0131rma\u011fa k\u00f6m\u0259k edir. \u0130ndi maksimum kontakt m\u0259rk\u0259zi s\u0259m\u0259r\u0259liliyi \u00fc\u00e7\u00fcn g\u00fcnd\u0259lik analiz edilm\u0259li olan be\u015f \u0259n vacib hesabat\u0131 n\u0259z\u0259rd\u0259n ke\u00e7ir\u0259k.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Hesabat: \u201cAgents Overview Sum\u201d<\/strong><\/h2>\n\n\n\n<p><strong>\u201cAgents Overview Sum\u201d<\/strong> hesabat\u0131 kontakt m\u0259rk\u0259zinin g\u00fcnd\u0259lik performans monitorinqi \u00fc\u00e7\u00fcn \u0259n d\u0259y\u0259rli al\u0259tl\u0259rd\u0259n biridir. Bu hesabat se\u00e7ilmi\u015f interval, komanda v\u0259 kanal \u00fczr\u0259 \u0259sas agent performans g\u00f6st\u0259ricil\u0259rini g\u00f6st\u0259rir. Menecerl\u0259r bu hesabat vasit\u0259sil\u0259 agentl\u0259rin s\u0259m\u0259r\u0259liliyini tez qiym\u0259tl\u0259ndir\u0259 v\u0259 potensial probleml\u0259ri m\u00fc\u0259yy\u0259n ed\u0259 bilirl\u0259r.<\/p>\n\n\n\n<p><strong>Niy\u0259 bu hesabat vacibdir?<\/strong><\/p>\n\n\n\n<p>G\u00fcnd\u0259lik analiz k\u00f6m\u0259k edir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>F\u0259rdi agent performans\u0131n\u0131 izl\u0259m\u0259y\u0259.<\/li>\n\n\n\n<li>M\u00fcxt\u0259lif komandalar \u00fczr\u0259 g\u00f6st\u0259ricil\u0259ri m\u00fcqayis\u0259 etm\u0259y\u0259.<\/li>\n\n\n\n<li>\u018flaq\u0259 kanallar\u0131 \u00fczr\u0259 xidm\u0259t keyfiyy\u0259tini izl\u0259m\u0259y\u0259.<\/li>\n\n\n\n<li>Kontakt m\u0259rk\u0259zi \u0259m\u0259liyyatlar\u0131nda t\u0131xaclar\u0131 a\u015fkar etm\u0259y\u0259.<\/li>\n<\/ul>\n\n\n\n<p><strong>\u018fsas g\u00f6st\u0259ricil\u0259r:<\/strong><\/p>\n\n\n\n<p><strong>Cavab s\u00fcr\u0259ti g\u00f6st\u0259ricil\u0259ri<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Orta ilk cavab vaxt\u0131<\/strong> \u2013 m\u00fc\u015ft\u0259rinin agentin ilk cavab\u0131n\u0131 g\u00f6zl\u0259diyi orta vaxt. Uzun cavab m\u00fcdd\u0259tl\u0259ri m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259tin\u0259 m\u0259nfi t\u0259sir g\u00f6st\u0259r\u0259 bil\u0259r.<\/li>\n\n\n\n<li><strong>Orta cavab vaxt\u0131<\/strong> \u2013 agentin m\u00fc\u015ft\u0259ri mesaj\u0131na cavab verm\u0259si \u00fc\u00e7\u00fcn orta vaxt. Bu g\u00f6st\u0259rici xidm\u0259tin s\u00fcr\u0259tini v\u0259 agent s\u0259m\u0259r\u0259liliyini g\u00f6st\u0259rir.<\/li>\n<\/ul>\n\n\n\n<p><strong>Dialoq idar\u0259etm\u0259si g\u00f6st\u0259ricil\u0259ri<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Cavabs\u0131z sor\u011fular<\/strong> \u2013 agentin t\u0259yin edilmi\u015f dialoqu q\u0259bul etm\u0259diyi v\u0259 ya r\u0259dd etdiyi hallar. Y\u00fcks\u0259k d\u0259y\u0259r agent m\u00f6vcudlu\u011fu v\u0259 ya i\u015f b\u00f6lg\u00fcs\u00fc probleml\u0259rini g\u00f6st\u0259r\u0259 bil\u0259r.<\/li>\n\n\n\n<li><strong>Y\u00f6nl\u0259ndirilmi\u015f sor\u011fular<\/strong> \u2013 dialoqlar\u0131n dig\u0259r agent v\u0259 ya komandaya y\u00f6nl\u0259ndirm\u0259 tezliyi. Y\u00fcks\u0259k d\u0259y\u0259r agentin m\u00fcst\u0259qil m\u0259s\u0259l\u0259l\u0259ri h\u0259ll etm\u0259k \u00fc\u00e7\u00fcn yet\u0259rli olmamas\u0131n\u0131 v\u0259 ya sistematik routing probleml\u0259rini g\u00f6st\u0259r\u0259 bil\u0259r. Bu g\u00f6st\u0259ricini analiz etm\u0259k sor\u011fular\u0131n paylanmas\u0131n\u0131 optimalla\u015fd\u0131rma\u011fa v\u0259 i\u015f\u00e7i t\u0259lim ehtiyaclar\u0131n\u0131 m\u00fc\u0259yy\u0259n etm\u0259y\u0259 k\u00f6m\u0259k edir.<\/li>\n\n\n\n<li><strong>\u0130\u015fl\u0259nmi\u015f dialoqlar<\/strong> \u2013 agentin faktiki i\u015f y\u00fck\u00fcn\u00fc \u0259ks etdir\u0259n \u0259sas g\u00f6st\u0259rici.<\/li>\n<\/ul>\n\n\n\n<p><strong>\u018flaq\u0259 intensivliyi g\u00f6st\u0259ricil\u0259ri<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Orta daxil olan\/\u00e7\u0131xan mesajlar<\/strong> \u2013 dialoqlar\u0131n m\u00fcr\u0259kk\u0259bliyini v\u0259 h\u0259ll \u00fc\u00e7\u00fcn s\u0259rf olunan s\u0259yl\u0259ri anlama\u011fa k\u00f6m\u0259k edir.<\/li>\n<\/ul>\n\n\n\n<p><strong>\u0130\u015fl\u0259m\u0259 vaxt\u0131 g\u00f6st\u0259ricil\u0259ri<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Agent \u00fczr\u0259 orta dialoq m\u00fcdd\u0259ti<\/strong> \u2013 agentin bir m\u00fc\u015ft\u0259ri dialoqunu idar\u0259 etm\u0259k \u00fc\u00e7\u00fcn s\u0259rf etdiyi orta vaxt.<\/li>\n\n\n\n<li><strong>Orta i\u015fl\u0259m\u0259 vaxt\u0131<\/strong> \u2013 dialoq idar\u0259etm\u0259sinin b\u00fct\u00fcn m\u0259rh\u0259l\u0259l\u0259rini \u0259hat\u0259 ed\u0259n \u00fcmumi g\u00f6st\u0259rici (s\u00f6hb\u0259t, g\u00f6zl\u0259m\u0259, post-call emal\u0131 v\u0259 s.).<\/li>\n<\/ul>\n\n\n\n<p>Bu g\u00f6st\u0259ricil\u0259rin, x\u00fcsusil\u0259 ilk cavab vaxt\u0131, \u00fcmumi cavab vaxt\u0131 v\u0259 CSAT-n\u0131n m\u00fct\u0259madi analizi m\u00fc\u015ft\u0259ri xidm\u0259tind\u0259 probleml\u0259ri vaxt\u0131nda a\u015fkarlama\u011fa, i\u015f prosesl\u0259rini optimalla\u015fd\u0131rma\u011fa v\u0259 y\u00fcks\u0259k m\u00fc\u015ft\u0259ri xidm\u0259t s\u0259viyy\u0259sini t\u0259min etm\u0259y\u0259 imkan verir.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Hesabat: \u201cTeams Overview Sum\u201d<\/strong><\/h2>\n\n\n\n<p><strong>\u201cTeams Overview Sum\u201d<\/strong> hesabat\u0131 kontakt m\u0259rk\u0259zind\u0259 komanda performans\u0131n\u0131 qiym\u0259tl\u0259ndirm\u0259k \u00fc\u00e7\u00fcn \u0259hat\u0259li vasit\u0259dir. Bu hesabat se\u00e7ilmi\u015f interval v\u0259 kanal \u00fczr\u0259 b\u00fct\u00fcn komandan\u0131n m\u0259hsuldarl\u0131\u011f\u0131n\u0131 analiz etm\u0259y\u0259 imkan verir, sistematik probleml\u0259ri a\u015fkar etm\u0259k v\u0259 \u00fcmumi xidm\u0259t keyfiyy\u0259tini qiym\u0259tl\u0259ndirm\u0259k \u00fc\u00e7\u00fcn istifad\u0259 olunur.<\/p>\n\n\n\n<p><strong>Niy\u0259 vacibdir?<\/strong><\/p>\n\n\n\n<p>G\u00fcnd\u0259lik analiz k\u00f6m\u0259k edir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>M\u00fcxt\u0259lif komandalar\u0131n effektivliyini m\u00fcqayis\u0259 etm\u0259y\u0259.<\/li>\n\n\n\n<li>M\u00fc\u015ft\u0259ri xidm\u0259tind\u0259 \u00fcmumi tendensiyalar\u0131 m\u00fc\u0259yy\u0259n etm\u0259y\u0259.<\/li>\n\n\n\n<li>Komandalar aras\u0131nda i\u015f y\u00fck\u00fc paylanmas\u0131n\u0131 analiz etm\u0259y\u0259.<\/li>\n\n\n\n<li>Xidm\u0259t s\u0259viyy\u0259si h\u0259d\u0259fl\u0259rin\u0259 riay\u0259t olunmas\u0131n\u0131 izl\u0259m\u0259y\u0259.<\/li>\n\n\n\n<li>M\u00fc\u015ft\u0259ri g\u00f6zl\u0259m\u0259 vaxt\u0131n\u0131 izl\u0259m\u0259y\u0259 v\u0259 standartlardan sapmalara vaxt\u0131nda reaksiya verm\u0259y\u0259.<\/li>\n<\/ul>\n\n\n\n<p><strong>\u018fsas g\u00f6st\u0259ricil\u0259r:<\/strong><\/p>\n\n\n\n<p><strong>Xidm\u0259t s\u0259viyy\u0259si g\u00f6st\u0259ricil\u0259ri<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>SL %<\/strong> \u2013 dialoqlar\u0131n t\u0259yin edilmi\u015f xidm\u0259t vaxt\u0131nda cavablanma faizi. M\u0259s\u0259l\u0259n, agent t\u0259r\u0259find\u0259n 20 saniy\u0259 \u0259rzind\u0259 cavab veril\u0259n dialoqlar\u0131n faizi 80%. Bu g\u00f6st\u0259rici xidm\u0259t keyfiyy\u0259tini birba\u015fa \u0259ks etdirir.<\/li>\n\n\n\n<li><strong>Orta q\u0259bul vaxt\u0131<\/strong> \u2013 agentin dialoqu komanda \u00fc\u00e7\u00fcn t\u0259yin edildikd\u0259n sonra q\u0259bul etm\u0259si \u00fc\u00e7\u00fcn s\u0259rf etdiyi orta vaxt. Bu g\u00f6st\u0259rici m\u00fc\u015ft\u0259rinin n\u00f6vb\u0259d\u0259 g\u00f6zl\u0259m\u0259 vaxt\u0131n\u0131 g\u00f6st\u0259rir v\u0259 m\u00fc\u015ft\u0259ri t\u0259cr\u00fcb\u0259sini formala\u015fd\u0131rmaqda vacibdir.<\/li>\n\n\n\n<li><strong>Orta n\u00f6vb\u0259d\u0259 g\u00f6zl\u0259m\u0259 vaxt\u0131<\/strong> \u2013 dialoq komanda \u00fc\u00e7\u00fcn t\u0259yin olunduqdan sonra m\u00fc\u015ft\u0259rinin cavab g\u0259lm\u0259diyi \u00fc\u00e7\u00fcn dialoqu bitirm\u0259si. Bu g\u00f6st\u0259rici uzun g\u00f6zl\u0259m\u0259 n\u0259tic\u0259sind\u0259 m\u00fc\u015ft\u0259ri itkil\u0259rini m\u00fc\u0259yy\u0259n etm\u0259y\u0259 k\u00f6m\u0259k edir.<\/li>\n\n\n\n<li><strong>Cavabs\u0131z dialoqlar\u0131n say\u0131<\/strong> \u2013 agent cavab verm\u0259d\u0259n \u0259vv\u0259l m\u00fc\u015ft\u0259ril\u0259r t\u0259r\u0259find\u0259n ba\u015fa \u00e7atd\u0131r\u0131lm\u0131\u015f sor\u011fular\u0131n say\u0131. Y\u00fcks\u0259k r\u0259q\u0259m agent m\u00f6vcudlu\u011fu probleml\u0259rini g\u00f6st\u0259r\u0259 bil\u0259r v\u0259 m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259tin\u0259 m\u0259nfi t\u0259sir g\u00f6st\u0259r\u0259 bil\u0259r.<\/li>\n<\/ul>\n\n\n\n<p><strong>Cavab s\u00fcr\u0259ti g\u00f6st\u0259ricil\u0259ri<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Orta ilk cavab vaxt\u0131<\/strong> \u2013 m\u00fc\u015ft\u0259rinin ilk cavab\u0131 g\u00f6zl\u0259m\u0259 vaxt\u0131. M\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259ti il\u0259 birba\u015fa \u0259laq\u0259lidir.<\/li>\n\n\n\n<li><strong>Orta cavab vaxt\u0131<\/strong> \u2013 komanda daxilind\u0259 agentin m\u00fc\u015ft\u0259ri mesaj\u0131na reaksiyas\u0131.<\/li>\n<\/ul>\n\n\n\n<p><strong>Komanda m\u0259hsuldarl\u0131\u011f\u0131 g\u00f6st\u0259ricil\u0259ri<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Cavabs\u0131z<\/strong> \u2013 komanda agentl\u0259rinin q\u0259bul etm\u0259diyi v\u0259 ya r\u0259dd etdiyi dialoqlar.<\/li>\n\n\n\n<li><strong>Y\u00f6nl\u0259ndirilmi\u015f<\/strong> \u2013 t\u0259yin olunduqdan sonra dig\u0259r m\u00fct\u0259x\u0259ssisl\u0259r\u0259 v\u0259 ya komandaya y\u00f6nl\u0259ndiril\u0259n dialoqlar\u0131n tezliyi.<\/li>\n\n\n\n<li><strong>\u0130\u015fl\u0259nmi\u015f<\/strong> \u2013 u\u011furla idar\u0259 olunan dialoqlar\u0131n say\u0131.<\/li>\n\n\n\n<li><strong>Orta i\u015fl\u0259m\u0259 vaxt\u0131<\/strong> \u2013 dialoqun idar\u0259 olunmas\u0131 \u00fc\u00e7\u00fcn s\u0259rf olunan orta vaxt, b\u00fct\u00fcn m\u0259rh\u0259l\u0259l\u0259ri \u0259hat\u0259 edir.<\/li>\n<\/ul>\n\n\n\n<p><strong>\u018flaq\u0259 v\u0259 qar\u015f\u0131l\u0131ql\u0131 t\u0259sir analizi<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Orta daxil olan mesajlar<\/strong> \u2013 komandaya t\u0259yin edilmi\u015f dialoq \u00fczr\u0259 m\u00fc\u015ft\u0259ri mesajlar\u0131n\u0131n orta say\u0131.<\/li>\n\n\n\n<li><strong>Orta \u00e7\u0131xan mesajlar<\/strong> \u2013 agentl\u0259r v\u0259 botlar t\u0259r\u0259find\u0259n g\u00f6nd\u0259ril\u0259n mesajlar\u0131n orta say\u0131.<\/li>\n\n\n\n<li><strong>Bot \u00e7\u0131xan mesajlar\u0131<\/strong> \u2013 komanda daxilind\u0259 avtomatla\u015fd\u0131rma v\u0259 bot s\u0259m\u0259r\u0259liliyi.<\/li>\n\n\n\n<li><strong>Komanda \u00fczr\u0259 orta dialoq m\u00fcdd\u0259ti<\/strong> \u2013 m\u00fc\u015ft\u0259ri il\u0259 qar\u015f\u0131l\u0131ql\u0131 \u0259laq\u0259nin orta m\u00fcdd\u0259ti, m\u00fcr\u0259kk\u0259bliyi v\u0259 h\u0259ll effektivliyini \u0259ks etdirir.<\/li>\n<\/ul>\n\n\n\n<p>G\u00fcnd\u0259lik bu g\u00f6st\u0259ricil\u0259rin izl\u0259nm\u0259si komanda performans\u0131ndak\u0131 d\u0259yi\u015fiklikl\u0259r\u0259 vaxt\u0131nda reaksiya verm\u0259y\u0259, agent m\u00f6vcudlu\u011fu probleml\u0259rini m\u00fc\u0259yy\u0259n etm\u0259y\u0259 v\u0259 xidm\u0259t h\u0259d\u0259fl\u0259rin\u0259 riay\u0259t olunmas\u0131n\u0131 qiym\u0259tl\u0259ndirm\u0259y\u0259 imkan verir. X\u00fcsusi diqq\u0259t <strong>SL<\/strong> v\u0259 <strong>cavab s\u00fcr\u0259ti<\/strong> g\u00f6st\u0259ricil\u0259rin\u0259 verilm\u0259lidir, \u00e7\u00fcnki bunlar birba\u015fa m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259tin\u0259 t\u0259sir edir.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Hesabat: \u201cAgents Quality Sum\u201d<\/strong><\/h2>\n\n\n\n<p><strong>\u201cAgents Quality Sum\u201d<\/strong> hesabat\u0131 xidm\u0259t keyfiyy\u0259tini izl\u0259m\u0259k \u00fc\u00e7\u00fcn vacib al\u0259tdir v\u0259 agentl\u0259rin qiym\u0259tl\u0259ndirm\u0259l\u0259rini se\u00e7ilmi\u015f interval, kanal v\u0259 komanda \u00fczr\u0259 g\u00f6st\u0259rir. Bu hesabat t\u0259kc\u0259 h\u0259r bir agentin f\u0259rdi keyfiyy\u0259t g\u00f6st\u0259ricil\u0259rini izl\u0259m\u0259y\u0259 imkan vermir, h\u0259m d\u0259 m\u00fc\u015ft\u0259ri xidm\u0259tinin keyfiyy\u0259tind\u0259 n\u00fcmun\u0259l\u0259ri v\u0259 tendensiyalar\u0131 a\u015fkar etm\u0259y\u0259 k\u00f6m\u0259k edir.<\/p>\n\n\n\n<p><strong>Niy\u0259 bu hesabat vacibdir?<\/strong><\/p>\n\n\n\n<p>G\u00fcnd\u0259lik analiz k\u00f6m\u0259k edir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>M\u00fc\u015ft\u0259ri xidm\u0259tinin keyfiyy\u0259tini izl\u0259m\u0259y\u0259.<\/li>\n\n\n\n<li>F\u0259rdi agent performans\u0131n\u0131n g\u00fccl\u00fc v\u0259 z\u0259if t\u0259r\u0259fl\u0259rini m\u00fc\u0259yy\u0259n etm\u0259y\u0259.<\/li>\n\n\n\n<li>\u018flav\u0259 t\u0259lim ehtiyac\u0131n\u0131 v\u0259 ya i\u015f yana\u015fmas\u0131nda d\u00fcz\u0259li\u015fl\u0259ri m\u00fc\u0259yy\u0259n etm\u0259y\u0259.<\/li>\n\n\n\n<li>M\u0259lumata \u0259saslanaraq obyektiv HR q\u0259rarlar\u0131 q\u0259bul etm\u0259y\u0259.<\/li>\n<\/ul>\n\n\n\n<p><strong>Hesabat\u0131n \u0259sas g\u00f6st\u0259ricil\u0259ri:<\/strong><\/p>\n\n\n\n<p><strong>\u018fsas keyfiyy\u0259t qiym\u0259tl\u0259ndirm\u0259 g\u00f6st\u0259ricil\u0259ri<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Orta keyfiyy\u0259t bal\u0131<\/strong> \u2013 interval \u00fczr\u0259 orta bal, agentin performans\u0131n\u0131n davaml\u0131l\u0131\u011f\u0131n\u0131 v\u0259 m\u00fc\u0259yy\u0259n edilmi\u015f xidm\u0259t standartlar\u0131na riay\u0259tini g\u00f6st\u0259r\u0259n \u0259sas g\u00f6st\u0259ricidir.<\/li>\n\n\n\n<li><strong>Qiym\u0259tl\u0259ndirm\u0259l\u0259rin say\u0131<\/strong> \u2013 se\u00e7ilmi\u015f intervalda agent \u00fc\u00e7\u00fcn veril\u0259n bal say\u0131. Bu g\u00f6st\u0259rici m\u0259lumat\u0131n t\u0259msil\u00e7iliyin\u0259 t\u0259sir edir v\u0259 n\u0259z\u0259rd\u0259n ke\u00e7irilmi\u015f i\u015f h\u0259cmini qiym\u0259tl\u0259ndirm\u0259y\u0259 imkan verir.<\/li>\n<\/ul>\n\n\n\n<p><strong>F\u0259rqli \u00f6l\u00e7\u00fcl\u0259r \u00fczr\u0259 analiz<\/strong><\/p>\n\n\n\n<p>Hesabat bir ne\u00e7\u0259 vacib parametr \u00fczr\u0259 m\u0259lumatlar\u0131 filtr v\u0259 analiz etm\u0259y\u0259 imkan verir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Agentl\u0259r \u00fczr\u0259<\/strong> \u2013 m\u00fcxt\u0259lif operatorlar\u0131n i\u015f keyfiyy\u0259tini m\u00fcqayis\u0259 etm\u0259k.<\/li>\n\n\n\n<li><strong>Komandalar \u00fczr\u0259<\/strong> \u2013 \u0259n y\u00fcks\u0259k v\u0259 \u0259n a\u015fa\u011f\u0131 xidm\u0259t keyfiyy\u0259tin\u0259 malik komandalar\u0131 m\u00fc\u0259yy\u0259n etm\u0259k.<\/li>\n\n\n\n<li><strong>Kanallar \u00fczr\u0259<\/strong> \u2013 m\u00fcxt\u0259lif kommunikasiya platformalar\u0131nda xidm\u0259t keyfiyy\u0259tinin t\u0259hlili.<\/li>\n\n\n\n<li><strong>Zaman intervallar\u0131 \u00fczr\u0259<\/strong> \u2013 keyfiyy\u0259t dinamikas\u0131n\u0131 izl\u0259m\u0259k v\u0259 tendensiyalar\u0131 m\u00fc\u0259yy\u0259n etm\u0259k.<\/li>\n<\/ul>\n\n\n\n<p>Hesabat g\u00f6st\u0259ricil\u0259rinin sistematik monitorinqi m\u00fc\u015ft\u0259ri xidm\u0259tinin davaml\u0131 y\u00fcks\u0259k s\u0259viyy\u0259sini t\u0259min edir, agentl\u0259rin t\u0259lim ehtiyaclar\u0131n\u0131 vaxt\u0131nda a\u015fkar etm\u0259y\u0259 imkan verir v\u0259 kontakt m\u0259rk\u0259zind\u0259 keyfiyy\u0259t\u0259 n\u0259zar\u0259t prosesl\u0259rini optimalla\u015fd\u0131r\u0131r. X\u00fcsusi diqq\u0259t <strong>orta ballar\u0131n dinamikas\u0131na<\/strong> verilm\u0259lidir, \u00e7\u00fcnki bu g\u00f6st\u0259rici m\u00fc\u015ft\u0259ril\u0259rin h\u0259qiq\u0259t\u0259n ya\u015fad\u0131\u011f\u0131 xidm\u0259t s\u0259viyy\u0259sini \u0259n yax\u015f\u0131 \u015f\u0259kild\u0259 \u0259ks etdirir.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Hesabat: \u201cAgents Availability Sum\u201d<\/strong><\/h2>\n\n\n\n<p><strong>\u201cAgents Availability Sum\u201d<\/strong> hesabat\u0131 agent komandas\u0131n\u0131n performans\u0131n\u0131 izl\u0259m\u0259k \u00fc\u00e7\u00fcn \u0259n vacib al\u0259tl\u0259rd\u0259n biridir.<\/p>\n\n\n\n<p><strong>Bu hesabat n\u0259yi g\u00f6st\u0259rir?<\/strong><\/p>\n\n\n\n<p>Hesabat se\u00e7ilmi\u015f zaman interval\u0131nda agentl\u0259rin v\u0259ziyy\u0259tl\u0259rini \u0259trafl\u0131 g\u00f6st\u0259rir v\u0259 menecerl\u0259r\u0259 agent m\u00f6vcudlu\u011fu v\u0259 i\u015f saatlar\u0131n\u0131n s\u0259m\u0259r\u0259li istifad\u0259si bar\u0259d\u0259 tam g\u00f6r\u00fcn\u00fc\u015f verir.<\/p>\n\n\n\n<p><strong>Niy\u0259 vacibdir?<\/strong><\/p>\n\n\n\n<p>G\u00fcnd\u0259lik analiz a\u015fa\u011f\u0131dak\u0131lar\u0131 t\u0259min edir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>H\u0259qiqi agent m\u00f6vcudlu\u011funu qiym\u0259tl\u0259ndirm\u0259k.<\/strong> \u201cOnline\u201d, \u201cBusy\u201d v\u0259 \u201cOffline\u201d statuslar\u0131n\u0131n nisb\u0259ti komandadak\u0131 i\u015f vaxt\u0131n\u0131n effektiv istifad\u0259 olunmas\u0131n\u0131 g\u00f6st\u0259rir.<\/li>\n\n\n\n<li><strong>\u0130\u015f y\u00fck\u00fc paylanmas\u0131 probleml\u0259rini a\u015fkar etm\u0259k.<\/strong> B\u0259zi agentl\u0259rin \u201cBusy\u201d statusunda \u00e7ox vaxt s\u0259rf etm\u0259si tap\u015f\u0131r\u0131qlar\u0131n b\u0259rab\u0259r paylanmamas\u0131n\u0131 g\u00f6st\u0259r\u0259 bil\u0259r.<\/li>\n\n\n\n<li><strong>Disiplinin monitorinqi.<\/strong> F\u0259rqli statuslarda ke\u00e7\u0259n m\u00fcdd\u0259t i\u015f c\u0259dv\u0259lin\u0259 riay\u0259t olunmas\u0131n\u0131 izl\u0259m\u0259y\u0259 v\u0259 anomaliyalar\u0131 a\u015fkar etm\u0259y\u0259 k\u00f6m\u0259k edir.<\/li>\n\n\n\n<li><strong>N\u00f6vb\u0259 c\u0259dv\u0259ll\u0259rinin optimalla\u015fd\u0131r\u0131lmas\u0131.<\/strong> Agent m\u00f6vcudlu\u011funun t\u0259hlili n\u00f6vb\u0259l\u0259rin daha yax\u015f\u0131 planla\u015fd\u0131r\u0131lmas\u0131na v\u0259 f\u0259rqli d\u00f6vrl\u0259r \u00fc\u00e7\u00fcn optimal agent say\u0131n\u0131n m\u00fc\u0259yy\u0259n edilm\u0259sin\u0259 k\u00f6m\u0259k edir.<\/li>\n\n\n\n<li><strong>M\u00fc\u015ft\u0259ri xidm\u0259tinin keyfiyy\u0259tinin art\u0131r\u0131lmas\u0131.<\/strong> Kifay\u0259t q\u0259d\u0259r m\u00f6vcud agentin t\u0259min olunmas\u0131 cavab s\u00fcr\u0259tin\u0259 v\u0259 m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259tin\u0259 birba\u015fa t\u0259sir g\u00f6st\u0259rir.<\/li>\n<\/ul>\n\n\n\n<p><strong>G\u00fcnd\u0259lik analiz \u00fc\u00e7\u00fcn \u0259sas g\u00f6st\u0259ricil\u0259r<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Online\/Busy\/Offline nisb\u0259ti<\/strong> \u2013 bu balans h\u0259m f\u0259rdi agentl\u0259rin, h\u0259m d\u0259 b\u00fct\u00fcn komandan\u0131n performans\u0131n\u0131 g\u00f6st\u0259rir.<\/li>\n\n\n\n<li><strong>Login m\u00fcdd\u0259ti<\/strong> \u2013 agentin \u00fcmumi i\u015f saatlar\u0131n\u0131 izl\u0259m\u0259y\u0259 k\u00f6m\u0259k edir.<\/li>\n\n\n\n<li><strong>G\u00fcn \u0259rzind\u0259 status dinamikas\u0131<\/strong> \u2013 pik y\u00fckl\u0259ri a\u015fkar etm\u0259y\u0259 v\u0259 c\u0259dv\u0259li optimalla\u015fd\u0131rma\u011fa imkan verir.<\/li>\n<\/ul>\n\n\n\n<p>Bu hesabat\u0131n m\u00fct\u0259madi analizi kontakt m\u0259rk\u0259zinin \u0259m\u0259liyyat s\u0259m\u0259r\u0259liliyini art\u0131rma\u011fa, i\u015f prosesl\u0259rini optimalla\u015fd\u0131rma\u011fa v\u0259 y\u00fcks\u0259k m\u00fc\u015ft\u0259ri xidm\u0259t s\u0259viyy\u0259sini t\u0259min etm\u0259y\u0259 k\u00f6m\u0259k ed\u0259c\u0259k.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Hesabat: \u201cChannels Overview Sum\u201d<\/strong><\/h2>\n\n\n\n<p><strong>\u201cChannels Overview Sum\u201d<\/strong> hesabat\u0131 NovaTalks platformas\u0131nda m\u00fcxt\u0259lif kommunikasiya kanallar\u0131n\u0131n performans\u0131n\u0131 \u0259hat\u0259li \u015f\u0259kild\u0259 t\u0259hlil edir.<\/p>\n\n\n\n<p><strong>Bu hesabat n\u0259yi g\u00f6st\u0259rir?<\/strong><\/p>\n\n\n\n<p>Hesabat se\u00e7ilmi\u015f zaman interval\u0131nda h\u0259r bir kommunikasiya kanal\u0131n\u0131n \u0259sas performans g\u00f6st\u0259ricil\u0259rini t\u0259qdim edir. Bu, kontakt m\u0259rk\u0259z menecerl\u0259rin\u0259 m\u00fcxt\u0259lif m\u00fc\u015ft\u0259ri qar\u015f\u0131l\u0131ql\u0131 \u0259laq\u0259 kanallar\u0131nda dialoqlar\u0131n s\u0259m\u0259r\u0259liliyini qiym\u0259tl\u0259ndirm\u0259y\u0259 imkan verir.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Hesabat\u0131n \u0259sas g\u00f6st\u0259ricil\u0259ri v\u0259 onlar\u0131n \u0259h\u0259miyy\u0259ti<\/strong><\/h2>\n\n\n\n<p><strong>Kanal y\u00fckl\u0259nm\u0259si g\u00f6st\u0259ricil\u0259ri<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>T\u0259yin edilmi\u015f dialoqlar<\/strong> \u2013 kanal vasit\u0259sil\u0259 al\u0131nan dialoqlar\u0131n \u00fcmumi say\u0131.<\/li>\n\n\n\n<li><strong>Q\u0259bul edilmi\u015f dialoqlar<\/strong> \u2013 agentl\u0259r t\u0259r\u0259find\u0259n q\u0259bul edilmi\u015f dialoqlar\u0131n say\u0131.<\/li>\n\n\n\n<li><strong>Sonland\u0131r\u0131lm\u0131\u015f dialoqlar<\/strong> \u2013 agent t\u0259r\u0259find\u0259n q\u0259bul edilm\u0259mi\u015f v\u0259 n\u00f6vb\u0259d\u0259 bitmi\u015f dialoqlar\u0131n say\u0131.<\/li>\n<\/ul>\n\n\n\n<p>Bu g\u00f6st\u0259ricil\u0259ri izl\u0259m\u0259k, m\u00fc\u015ft\u0259ril\u0259r aras\u0131nda \u0259n populyar kanallar\u0131 m\u00fc\u0259yy\u0259n etm\u0259y\u0259 v\u0259 m\u00fc\u0259yy\u0259n kanallarda sor\u011fular\u0131n idar\u0259 olunmas\u0131nda yaranan probleml\u0259ri a\u015fkar etm\u0259y\u0259 k\u00f6m\u0259k edir.<\/p>\n\n\n\n<p><strong>Xidm\u0259t s\u00fcr\u0259ti g\u00f6st\u0259ricil\u0259ri<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Orta ilk cavab m\u00fcdd\u0259ti<\/strong> \u2013 dialoq agent\u0259 t\u0259yin edildikd\u0259n sonra agentin ilk cavab\u0131na q\u0259d\u0259r ke\u00e7\u0259n orta vaxt.<\/li>\n\n\n\n<li><strong>Dialoqun ba\u015flan\u011f\u0131c\u0131ndan ilk cavab m\u00fcdd\u0259ti<\/strong> \u2013 dialoqun ba\u015flanmas\u0131ndan agentin ilk cavab\u0131na q\u0259d\u0259r olan orta vaxt.<\/li>\n\n\n\n<li><strong>Orta cavab m\u00fcdd\u0259ti<\/strong> \u2013 \u201cm\u00fc\u015ft\u0259ri-agent\u201d mesaj c\u00fctl\u00fckl\u0259ri aras\u0131nda orta vaxt.<\/li>\n<\/ul>\n\n\n\n<p>Cavab s\u00fcr\u0259ti m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259ti \u00fc\u00e7\u00fcn kritik g\u00f6st\u0259ricidir. F\u0259rqli kanallarda cavab s\u00fcr\u0259tin\u0259 g\u00f6zl\u0259ntil\u0259r f\u0259rqlidir \u2013 m\u0259s\u0259l\u0259n, canl\u0131 \u00e7atda m\u00fc\u015ft\u0259ril\u0259r e-po\u00e7tla m\u00fcqayis\u0259d\u0259 daha s\u00fcr\u0259tli cavab g\u00f6zl\u0259yir. Bu g\u00f6st\u0259ricil\u0259rin g\u00fcnd\u0259lik analizi komandam\u0131z\u0131n h\u0259r kanalda m\u00fc\u015ft\u0259ri g\u00f6zl\u0259ntil\u0259rin\u0259 cavab verm\u0259sini t\u0259min edir.<\/p>\n\n\n\n<p><strong>\u018flaq\u0259 s\u0259m\u0259r\u0259liliyi g\u00f6st\u0259ricil\u0259ri<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Dialoq m\u00fcdd\u0259ti<\/strong> \u2013 h\u0259r kanal \u00fczr\u0259 dialoqlar\u0131n \u00fcmumi m\u00fcdd\u0259ti.<\/li>\n\n\n\n<li><strong>Orta dialoq m\u00fcdd\u0259ti<\/strong> \u2013 kanal daxilind\u0259 bir dialoqun orta m\u00fcdd\u0259ti.<\/li>\n\n\n\n<li><strong>Orta i\u015fl\u0259m\u0259 m\u00fcdd\u0259ti<\/strong> \u2013 agentl\u0259rin dialoqlar\u0131 i\u015fl\u0259m\u0259k \u00fc\u00e7\u00fcn s\u0259rf etdiyi orta vaxt.<\/li>\n\n\n\n<li><strong>Orta bot m\u00fcdd\u0259ti<\/strong> \u2013 dialoqlar agent\u0259 y\u00f6nl\u0259ndirilm\u0259zd\u0259n v\u0259 ya tamamlanmadan \u0259vv\u0259l avtomatla\u015fd\u0131r\u0131lm\u0131\u015f sistem (bot) t\u0259r\u0259find\u0259n i\u015fl\u0259nm\u0259 m\u00fcdd\u0259ti. Bu g\u00f6st\u0259rici botun s\u0259m\u0259r\u0259liliyini v\u0259 m\u00fc\u015ft\u0259ril\u0259rin avtomatla\u015fd\u0131r\u0131lm\u0131\u015f h\u0259ll\u0259rl\u0259 qar\u015f\u0131l\u0131ql\u0131 \u0259laq\u0259y\u0259 s\u0259rf etdiyi vaxt\u0131 qiym\u0259tl\u0259ndirm\u0259y\u0259 k\u00f6m\u0259k edir.<\/li>\n\n\n\n<li><strong>Orta g\u0259l\u0259n\/g\u00f6nd\u0259ril\u0259n mesajlar<\/strong> \u2013 h\u0259r dialoq \u00fczr\u0259 orta mesaj say\u0131.<\/li>\n<\/ul>\n\n\n\n<p>Bu g\u00f6st\u0259ricil\u0259r kanallar aras\u0131nda kommunikasiya s\u0259m\u0259r\u0259liliyini qiym\u0259tl\u0259ndirm\u0259y\u0259 imkan verir. M\u0259s\u0259l\u0259n, eyni dialoq m\u00fcdd\u0259ti il\u0259 daha \u00e7ox mesaj m\u00fcvafiq kanalda daha dinamik v\u0259 effektiv qar\u015f\u0131l\u0131ql\u0131 \u0259laq\u0259ni g\u00f6st\u0259r\u0259 bil\u0259r.<\/p>\n\n\n\n<p><strong>M\u00fc\u015ft\u0259ri g\u00f6zl\u0259m\u0259 g\u00f6st\u0259ricil\u0259ri<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Orta n\u00f6vb\u0259d\u0259 g\u00f6zl\u0259m\u0259 m\u00fcdd\u0259ti<\/strong> \u2013 dialoqlar\u0131n n\u00f6vb\u0259d\u0259 ke\u00e7irdiyi orta vaxt.<\/li>\n\n\n\n<li><strong>Orta q\u0259bul m\u00fcdd\u0259ti<\/strong> \u2013 m\u00fc\u015ft\u0259rinin n\u00f6vb\u0259y\u0259 daxil olmas\u0131ndan agent t\u0259r\u0259find\u0259n q\u0259bul edilm\u0259sin\u0259 q\u0259d\u0259r olan orta vaxt.<\/li>\n\n\n\n<li><strong>Orta sonland\u0131rma m\u00fcdd\u0259ti<\/strong> \u2013 dialoq komanda t\u0259yin edildikd\u0259n sonra agent cavab verm\u0259d\u0259n n\u00f6vb\u0259d\u0259 bit\u0259n orta vaxt.<\/li>\n<\/ul>\n\n\n\n<p>Bu g\u00f6st\u0259ricil\u0259r m\u00fc\u015ft\u0259ri t\u0259cr\u00fcb\u0259sini izl\u0259m\u0259k \u00fc\u00e7\u00fcn son d\u0259r\u0259c\u0259 vacibdir. Uzun g\u00f6zl\u0259m\u0259 m\u00fcdd\u0259ti m\u00fc\u015ft\u0259ri itkisin\u0259 v\u0259 m\u0259nfi r\u0259yl\u0259r\u0259 s\u0259b\u0259b ola bil\u0259r. G\u00fcnd\u0259lik monitorinq m\u00fc\u0259yy\u0259n kanallar \u00fczr\u0259 m\u00f6vcudluq probleml\u0259rini vaxt\u0131nda a\u015fkar etm\u0259y\u0259 k\u00f6m\u0259k edir.<\/p>\n\n\n\n<p><strong>Kanallar \u00fczr\u0259 xidm\u0259t keyfiyy\u0259ti g\u00f6st\u0259ricil\u0259ri<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Agent i\u015ftirak etmi\u015f<\/strong> \u2013 agentd\u0259n \u0259n az\u0131 bir mesaj olan dialoqlar\u0131n say\u0131.<\/li>\n\n\n\n<li><strong>Tamamlanm\u0131\u015f<\/strong> \u2013 u\u011furla tamamlanm\u0131\u015f dialoqlar\u0131n say\u0131.<\/li>\n\n\n\n<li><strong>Y\u00f6nl\u0259ndirilmi\u015f<\/strong> \u2013 dig\u0259r agentl\u0259r\u0259 v\u0259 ya komandaya y\u00f6nl\u0259ndirilmi\u015f dialoqlar\u0131n say\u0131.<\/li>\n<\/ul>\n\n\n\n<p>Bu g\u00f6st\u0259ricil\u0259r m\u00fcxt\u0259lif kanallarda xidm\u0259t s\u0259viyy\u0259sini qiym\u0259tl\u0259ndirm\u0259y\u0259 k\u00f6m\u0259k edir. Y\u00fcks\u0259k y\u00f6nl\u0259ndirm\u0259 say\u0131 agentin m\u00fc\u0259yy\u0259n kanalda v\u0259 ya sor\u011fu n\u00f6v\u00fcnd\u0259 kifay\u0259t q\u0259d\u0259r bacar\u0131ql\u0131 olmad\u0131\u011f\u0131n\u0131 g\u00f6st\u0259r\u0259 bil\u0259r.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>G\u00fcnd\u0259lik hesabat analizinin \u0259h\u0259miyy\u0259ti<\/strong><\/h2>\n\n\n\n<p>Hesabat\u0131n m\u00fct\u0259madi icmal\u0131 imkan verir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>M\u00fcxt\u0259lif kommunikasiya kanallar\u0131n\u0131n s\u0259m\u0259r\u0259liliyini qiym\u0259tl\u0259ndirm\u0259k \u2013 biznes \u00fc\u00e7\u00fcn \u0259n t\u0259l\u0259b olunan v\u0259 effektiv kanallar\u0131 m\u00fc\u0259yy\u0259n etm\u0259k.<\/li>\n\n\n\n<li>Resurslar\u0131n optimalla\u015fd\u0131r\u0131lmas\u0131 \u2013 m\u0259\u015f\u011ful kanallara daha \u00e7ox agent t\u0259yin etm\u0259k.<\/li>\n\n\n\n<li>Xidm\u0259t keyfiyy\u0259tinin art\u0131r\u0131lmas\u0131 \u2013 \u0259n uzun g\u00f6zl\u0259m\u0259 m\u00fcdd\u0259ti v\u0259 ya \u0259n a\u015fa\u011f\u0131 cavab s\u00fcr\u0259ti olan kanallar\u0131 m\u00fc\u0259yy\u0259n etm\u0259k.<\/li>\n\n\n\n<li>M\u00fcxt\u0259lif xidm\u0259t standartlar\u0131n\u0131n t\u0259tbiqi \u2013 kanallar\u0131n spesifikliyini n\u0259z\u0259r\u0259 alaraq f\u0259rqli SLA-lar t\u0259yin etm\u0259k.<\/li>\n\n\n\n<li>Strateji q\u0259rarlar\u0131n q\u0259bulu \u2013 hans\u0131 kanallar\u0131 inki\u015faf etdirm\u0259k v\u0259 hans\u0131n\u0131n yenid\u0259n strukturla\u015fd\u0131r\u0131lmas\u0131n\u0131 m\u00fc\u0259yy\u0259n etm\u0259k.<\/li>\n<\/ul>\n\n\n\n<p>G\u00fcnd\u0259lik monitorinq kontakt m\u0259rk\u0259z menecerl\u0259rin\u0259 b\u00fct\u00fcn kommunikasiya kanallar\u0131nda y\u00fcks\u0259k keyfiyy\u0259tli m\u00fc\u015ft\u0259ri xidm\u0259tini t\u0259min etm\u0259y\u0259, i\u015f prosesl\u0259rini optimalla\u015fd\u0131rma\u011fa v\u0259 omnichannel m\u00fc\u015ft\u0259ri qar\u015f\u0131l\u0131ql\u0131 \u0259laq\u0259si strategiyas\u0131n\u0131n inki\u015faf\u0131 \u00fczr\u0259 m\u0259lumatl\u0131 q\u0259rarlar q\u0259bul etm\u0259y\u0259 k\u00f6m\u0259k edir.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u0130ndi h\u0259r\u0259k\u0259t edin!<\/strong><\/h2>\n\n\n\n<p>NovaTalks-u kontakt m\u0259rk\u0259zinizd\u0259 t\u0259tbiq etm\u0259k idar\u0259 olunan s\u0259m\u0259r\u0259lilik v\u0259 y\u00fcks\u0259k m\u00fc\u015ft\u0259ri xidm\u0259t keyfiyy\u0259tin\u0259 s\u0259rmay\u0259dir. Sistem siz\u0259 imkan verir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>M\u00fc\u015ft\u0259ri xidm\u0259tind\u0259 probleml\u0259ri d\u0259rhal a\u015fkar etm\u0259k.<\/li>\n\n\n\n<li>Q\u0259rarlar\u0131 d\u00fczg\u00fcn m\u0259lumatlara \u0259saslanaraq q\u0259bul etm\u0259k.<\/li>\n\n\n\n<li>Komanda m\u0259hsuldarl\u0131\u011f\u0131n\u0131 obyektiv g\u00f6st\u0259ricil\u0259r v\u0259 ayd\u0131n standartlar vasit\u0259sil\u0259 art\u0131rmaq.<\/li>\n\n\n\n<li>\u00dcst\u00fcn m\u00fc\u015ft\u0259ri xidm\u0259ti il\u0259 r\u0259qab\u0259t \u00fcst\u00fcnl\u00fcy\u00fc qazanmaq.<\/li>\n<\/ul>\n\n\n\n<p>M\u00fc\u015ft\u0259ri xidm\u0259tini idar\u0259 ed\u0259rk\u0259n intuisiyaya g\u00fcv\u0259nm\u0259yin \u2013 d\u0259qiq m\u0259lumat v\u0259 m\u0259lumatl\u0131 q\u0259rarlar \u00fc\u00e7\u00fcn <strong>NovaTalks<\/strong>-u se\u00e7in!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Effektiv kontakt m\u0259rk\u0259zi idar\u0259\u00e7iliyi m\u0259lumatlar\u0131n v\u0259 performans g\u00f6st\u0259ricil\u0259rinin davaml\u0131 analizini t\u0259l\u0259b edir. NovaTalks menecerl\u0259r\u0259 v\u0259 n\u0259zar\u0259t\u00e7il\u0259r\u0259 kontakt m\u0259rk\u0259zi \u0259m\u0259liyyatlar\u0131n\u0131 izl\u0259m\u0259y\u0259 v\u0259 aktual m\u0259lumatlara \u0259saslanaraq m\u0259lumatl\u0131 q\u0259rarlar q\u0259bul etm\u0259y\u0259 imkan ver\u0259n g\u00fccl\u00fc hesabat sistemi t\u0259qdim edir. Bu m\u0259qal\u0259d\u0259 be\u015f \u0259n vacib hesabat vur\u011fulan\u0131r.<\/p>\n","protected":false},"author":7,"featured_media":9963,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[39],"tags":[1863,1864,1861,774,1866,1867,1859,575,563,1860,1865,1862,1869,385,1872,1870,1871,1868,1873,965],"class_list":["post-10098","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-agentin-mhsuldarligi","tag-agentin-movcudlugu","tag-agentin-qiymtlndirilmsi","tag-cavab-surti","tag-chatbot-statistikas","tag-km-izlm","tag-km-optimallasdirilmasi","tag-komanda-smrliliyi","tag-kontakt-mrkz","tag-kontakt-mrkz-analitikasi","tag-kontakt-mrkz-hesabatlari","tag-kpi-kontakt-mrkz","tag-mustri-dialoqlari","tag-novatalks-4","tag-omnichannel-dstk","tag-real-vaxt-hesabatlari","tag-sl-gostricisi","tag-tarixi-hesabatlar","tag-xidmt-idarciliyi","tag-xidmt-keyfiyyti"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - 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