{"id":10597,"date":"2026-03-30T21:25:00","date_gmt":"2026-03-30T18:25:00","guid":{"rendered":"https:\/\/novatalks.ai\/?p=10597"},"modified":"2026-03-30T21:25:04","modified_gmt":"2026-03-30T18:25:04","slug":"update-march-2026","status":"publish","type":"post","link":"https:\/\/novatalks.ai\/az\/blog\/update-march-2026\/","title":{"rendered":"NovaTalks Yenil\u0259m\u0259si: Atributlar, Anoniml\u0259\u015fdirm\u0259 v\u0259 \u00c7atbot Analitikas\u0131"},"content":{"rendered":"\n

Bu burax\u0131l\u0131\u015f daha d\u0259rin s\u00f6hb\u0259t konteksti, \u015f\u0259xsi m\u0259lumatlar\u0131n t\u0259hl\u00fck\u0259siz idar\u0259 olunmas\u0131 v\u0259 m\u00fc\u015ft\u0259ril\u0259rin \u00e7atbotla nec\u0259 qar\u015f\u0131l\u0131ql\u0131 \u0259laq\u0259d\u0259 oldu\u011funu daha yax\u015f\u0131 anlamaq \u00fcz\u0259rind\u0259 qurulub. Komandan\u0131z\u0131n i\u015f prosesini daha strukturla\u015fd\u0131r\u0131lm\u0131\u015f, analitikan\u0131 is\u0259 daha d\u0259qiq ed\u0259n \u00fc\u00e7 \u0259sas x\u00fcsusiyy\u0259t t\u0259qdim olunur.<\/p>\n\n\n\n

S\u00f6hb\u0259t Atributlar\u0131 (Conversation Attributes)<\/strong><\/h2>\n\n\n\n

S\u00f6hb\u0259t atributlar\u0131 konkret qar\u015f\u0131l\u0131ql\u0131 \u0259laq\u0259 il\u0259 \u0259laq\u0259l\u0259ndirilmi\u015f strukturla\u015fd\u0131r\u0131lm\u0131\u015f sah\u0259l\u0259rdir v\u0259 vacib konteksti birba\u015fa \u00e7at daxilind\u0259 toplama\u011fa imkan verir.<\/p>\n\n\n\n

H\u0259r bir m\u00fc\u015ft\u0259ri m\u00fcraci\u0259ti yaln\u0131z m\u0259tn deyil. \u0130ndi \u0259sas m\u0259lumatlar\u0131 birba\u015fa s\u00f6hb\u0259td\u0259 saxlaya bil\u0259rsiniz: keyfiyy\u0259t qiym\u0259tl\u0259ndirm\u0259si, m\u00fcraci\u0259t n\u00f6v\u00fc, m\u0259hsul v\u0259 ya xidm\u0259t kateqoriyas\u0131, sifari\u015f n\u00f6mr\u0259si v\u0259 biznesiniz \u00fc\u00e7\u00fcn vacib olan dig\u0259r m\u0259lumatlar.<\/p>\n\n\n\n

X\u00fcsusi (custom) atributlar sizin i\u015f prosesl\u0259riniz\u0259 uy\u011funla\u015fd\u0131r\u0131l\u0131r v\u0259 komandan\u0131z\u0131n ehtiyac duydu\u011fu yerd\u0259 g\u00f6st\u0259rilir. Bu o dem\u0259kdir ki, b\u00fct\u00fcn kontekst h\u0259mi\u015f\u0259 \u0259l alt\u0131nda olur \u2014 sisteml\u0259r aras\u0131nda ke\u00e7id\u0259 ehtiyac qalm\u0131r v\u0259 vacib m\u0259lumatlar itmir. Operatorlar \u0259lav\u0259 suallar verm\u0259d\u0259n m\u00fcraci\u0259tl\u0259ri daha s\u00fcr\u0259tli h\u0259ll edir, \u00e7\u00fcnki b\u00fct\u00fcn laz\u0131mi m\u0259lumatlar art\u0131q toplan\u0131b. Analitika da daha m\u0259nal\u0131 olur: kateqoriyalar, m\u00fcraci\u0259t s\u0259b\u0259bl\u0259ri v\u0259 xidm\u0259t keyfiyy\u0259ti \u00fczr\u0259 hesabatlar real v\u0259ziyy\u0259ti \u0259ks etdirir.<\/p>\n\n\n\n

Nec\u0259 qurmaq olar:<\/strong>
Settings \u2192 Custom Attributes \u2192 Conversation b\u00f6lm\u0259sin\u0259 ke\u00e7in<\/p>\n\n\n\n

\u015e\u0259xsi M\u0259lumatlar\u0131n Anoniml\u0259\u015fdirilm\u0259si (Personal Data Anonymization)<\/strong><\/h2>\n\n\n\n

Bu funksiya h\u0259ssas kontakt v\u0259 s\u00f6hb\u0259t m\u0259lumatlar\u0131n\u0131 onlara ehtiyac\u0131 olmayan \u0259m\u0259kda\u015flardan gizl\u0259tm\u0259y\u0259 imkan verir.<\/p>\n\n\n\n

H\u0259r bir komanda \u00fczv\u00fcn\u00fcn m\u00fc\u015ft\u0259ri haqq\u0131nda b\u00fct\u00fcn m\u0259lumatlar\u0131 g\u00f6rm\u0259si laz\u0131m deyil. Bu x\u00fcsusiyy\u0259t sistemd\u0259 rollara g\u00f6r\u0259 hans\u0131 m\u0259lumatlar\u0131n g\u00f6r\u00fcn\u0259c\u0259yini \u00e7evik \u015f\u0259kild\u0259 idar\u0259 etm\u0259y\u0259 imkan yarad\u0131r.<\/p>\n\n\n\n

Gizl\u0259dil\u0259 bil\u0259n m\u0259lumatlar:<\/p>\n\n\n\n

    \n
  • M\u00fc\u015ft\u0259rinin ad\u0131<\/li>\n\n\n\n
  • Telefon n\u00f6mr\u0259si v\u0259 e-po\u00e7t<\/li>\n\n\n\n
  • T\u0259svir v\u0259 qeydl\u0259r<\/li>\n\n\n\n
  • Kontakt teql\u0259ri<\/li>\n\n\n\n
  • X\u00fcsusi atributlar (h\u0259m kontakt, h\u0259m d\u0259 s\u00f6hb\u0259t s\u0259viyy\u0259sind\u0259)<\/li>\n<\/ul>\n\n\n\n

    H\u0259r bir istifad\u0259\u00e7i yaln\u0131z \u00f6z i\u015fi \u00fc\u00e7\u00fcn laz\u0131m olan m\u0259lumatlar\u0131 g\u00f6r\u00fcr.<\/p>\n\n\n\n

    Bu x\u00fcsusiyy\u0259t x\u00fcsusil\u0259 h\u0259ssas \u015f\u0259xsi m\u0259lumatlarla i\u015fl\u0259y\u0259n v\u0259 ya m\u00fcxt\u0259lif rol v\u0259 giri\u015f s\u0259viyy\u0259l\u0259rin\u0259 malik \u015firk\u0259tl\u0259r \u00fc\u00e7\u00fcn vacibdir.<\/p>\n\n\n\n

    Nec\u0259 qurmaq olar:<\/strong><\/p>\n\n\n\n

      \n
    1. Settings \u2192 Roles & Permissions b\u00f6lm\u0259sin\u0259 ke\u00e7in<\/li>\n\n\n\n
    2. Yeni rol yarad\u0131n v\u0259 ya m\u00f6vcud rolu redakt\u0259 edin<\/li>\n\n\n\n
    3. Laz\u0131m olan sah\u0259l\u0259r \u00fc\u00e7\u00fcn anoniml\u0259\u015fdirm\u0259ni aktiv edin<\/li>\n<\/ol>\n\n\n\n

      \u00c7atbot Ssenaril\u0259rinin Logla\u015fd\u0131r\u0131lmas\u0131 (Chatbot Scenario Logging)<\/strong><\/h2>\n\n\n\n

      Bu funksiya m\u00fc\u015ft\u0259rinin botla qar\u015f\u0131l\u0131ql\u0131 \u0259laq\u0259si zaman\u0131 ba\u015f ver\u0259n hadis\u0259l\u0259ri qeyd edir \u2014 ilk mesajdan ba\u015flayaraq tamamlanmaya v\u0259 ya operatora \u00f6t\u00fcr\u00fclm\u0259y\u0259 q\u0259d\u0259r.<\/p>\n\n\n\n

      Ad\u0259t\u0259n izl\u0259nil\u0259n hadis\u0259l\u0259r:<\/p>\n\n\n\n

        \n
      • S\u00f6hb\u0259tin \u0259vv\u0259lind\u0259 dil se\u00e7imi<\/li>\n\n\n\n
      • Menyu \u00fczr\u0259 h\u0259r\u0259k\u0259t (klikl\u0259r, alt menyular, geri qay\u0131tma)<\/li>\n\n\n\n
      • M\u0259tn cavablar\u0131<\/li>\n\n\n\n
      • Self-service prosesinin ba\u015flan\u011f\u0131c\u0131 v\u0259 n\u0259tic\u0259si (u\u011furlu v\u0259 ya u\u011fursuz)<\/li>\n\n\n\n
      • Xarici servis\/API \u00e7a\u011f\u0131r\u0131\u015flar\u0131<\/li>\n\n\n\n
      • Operatora \u00f6t\u00fcr\u00fclm\u0259 v\u0259 s\u0259b\u0259bin qeyd olunmas\u0131<\/li>\n\n\n\n
      • S\u00f6hb\u0259tin tamamlanmas\u0131 (manual ba\u011flanma, timeout, i\u015f saatlar\u0131ndan k\u0259nar, CSAT prosesi v\u0259 s.)<\/li>\n<\/ul>\n\n\n\n

        \u018fg\u0259r siz \u00e7atbot istifad\u0259 edirsinizs\u0259, bu yenil\u0259m\u0259 m\u00fc\u015ft\u0259ril\u0259rin onunla nec\u0259 qar\u015f\u0131l\u0131ql\u0131 \u0259laq\u0259d\u0259 oldu\u011funu d\u0259rind\u0259n anlama\u011fa k\u00f6m\u0259k edir \u2014 hans\u0131 dili se\u00e7irl\u0259r, hans\u0131 menyu yollar\u0131n\u0131 izl\u0259yirl\u0259r, harada \u00e7\u0131x\u0131rlar v\u0259 niy\u0259 operatora y\u00f6nl\u0259ndirilirl\u0259r.<\/p>\n\n\n\n

        Toplanan b\u00fct\u00fcn m\u0259lumatlar Metabase-d\u0259 vizualla\u015fd\u0131r\u0131la bil\u0259r. Bu, dashboard-lar qurma\u011fa v\u0259 zamanla m\u00fc\u015ft\u0259ri davran\u0131\u015f\u0131n\u0131 izl\u0259m\u0259y\u0259 imkan verir. N\u0259tic\u0259d\u0259 siz \u00e7atbot ssenaril\u0259rini t\u0259kmill\u0259\u015fdir\u0259, operator y\u00fck\u00fcn\u00fc azalda v\u0259 self-service effektivliyini art\u0131ra bil\u0259rsiniz.<\/p>\n\n\n\n

        Logla\u015fd\u0131rma f\u0259rdi \u015f\u0259kild\u0259 qurulur. Parametrl\u0259r v\u0259 n\u00fcmun\u0259l\u0259r \u00fczr\u0259 \u0259trafl\u0131 s\u0259n\u0259dl\u0259r bilik bazas\u0131nda m\u00f6vcuddur. Bu funksiyan\u0131 aktiv etm\u0259k \u00fc\u00e7\u00fcn hesab menecerinizl\u0259 \u0259laq\u0259 saxlay\u0131n.<\/p>\n\n\n\n

        Bu kiml\u0259r \u00fc\u00e7\u00fcnd\u00fcr?<\/strong><\/h2>\n\n\n\n
          \n
        • Y\u00fcks\u0259k h\u0259cmli d\u0259st\u0259k komandalar\u0131: strukturla\u015fd\u0131r\u0131lm\u0131\u015f i\u015f prosesi v\u0259 d\u0259qiq analitika<\/li>\n\n\n\n
        • H\u0259ssas m\u0259lumatlarla i\u015fl\u0259y\u0259n biznesl\u0259r: \u00e7evik giri\u015f n\u0259zar\u0259ti v\u0259 uy\u011funluq<\/li>\n\n\n\n
        • \u00c7atbot istifad\u0259 ed\u0259n \u015firk\u0259tl\u0259r: istifad\u0259\u00e7i davran\u0131\u015f\u0131 v\u0259 optimizasiya imkanlar\u0131<\/li>\n\n\n\n
        • Kompleks rol strukturu olan komandalar: \u0259lav\u0259 inteqrasiyalars\u0131z f\u0259rqli giri\u015f s\u0259viyy\u0259l\u0259ri<\/li>\n<\/ul>\n\n\n\n

          Tez-tez veril\u0259n suallar (FAQ)<\/strong><\/h2>\n\n\n\n

          S\u00f6hb\u0259t atributlar\u0131 n\u0259dir?<\/strong>
          Qar\u015f\u0131l\u0131ql\u0131 \u0259laq\u0259 il\u0259 \u0259laq\u0259li strukturla\u015fd\u0131r\u0131lm\u0131\u015f sah\u0259l\u0259rdir (m\u0259s\u0259l\u0259n, m\u00fcraci\u0259t n\u00f6v\u00fc, sifari\u015f n\u00f6mr\u0259si, kateqoriya, keyfiyy\u0259t qiym\u0259tl\u0259ndirm\u0259si). Konteksti toplama\u011fa v\u0259 analitikan\u0131 yax\u015f\u0131la\u015fd\u0131rma\u011fa k\u00f6m\u0259k edir.<\/p>\n\n\n\n

          Atributlar teql\u0259rd\u0259n n\u0259 il\u0259 f\u0259rql\u0259nir?<\/strong>
          Teql\u0259r s\u0259rb\u0259st formatl\u0131 etiketl\u0259rdir. Atributlar is\u0259 strukturla\u015fd\u0131r\u0131lm\u0131\u015fd\u0131r (m\u0259tn, r\u0259q\u0259m, tarix, siyah\u0131), buna g\u00f6r\u0259 hesabatlarda daha d\u0259qiqdir.<\/p>\n\n\n\n

          Hans\u0131 m\u0259lumatlar anoniml\u0259\u015fdiril\u0259 bil\u0259r?<\/strong>
          Ad, telefon, e-po\u00e7t, qeydl\u0259r, teql\u0259r v\u0259 x\u00fcsusi atributlar \u2014 kontakt v\u0259 s\u00f6hb\u0259t s\u0259viyy\u0259sind\u0259 (rol ayarlar\u0131ndan as\u0131l\u0131 olaraq).<\/p>\n\n\n\n

          Anoniml\u0259\u015fdirm\u0259 operatorlar\u0131n i\u015fin\u0259 t\u0259sir edirmi?<\/strong>
          Xeyr. Operatorlar laz\u0131m olan b\u00fct\u00fcn m\u0259lumatlar\u0131 g\u00f6r\u00fcr. Laz\u0131ms\u0131z m\u0259lumatlar gizl\u0259dil\u0259r\u0259k diqq\u0259t yay\u0131nd\u0131ran faktorlar azal\u0131r.<\/p>\n\n\n\n

          Hans\u0131 \u00e7atbot hadis\u0259l\u0259ri logla\u015fd\u0131r\u0131la bil\u0259r?<\/strong>
          Dil se\u00e7imi, menyu h\u0259r\u0259k\u0259tl\u0259ri, \u00e7\u0131x\u0131\u015f n\u00f6qt\u0259l\u0259ri, operatora \u00f6t\u00fcr\u00fclm\u0259 v\u0259 s\u00f6hb\u0259tin tamamlanma s\u0259b\u0259bl\u0259ri.<\/p>\n\n\n\n

          \u018fsas \u00e7atbot metrikl\u0259ri hans\u0131lard\u0131r?<\/strong>
          Self-service h\u0259ll faizi, \u00e7\u0131x\u0131\u015f n\u00f6qt\u0259l\u0259ri, populyar ssenaril\u0259r v\u0259 operatora y\u00f6nl\u0259ndirm\u0259 tezliyi \u2014 ham\u0131s\u0131 Metabase-d\u0259 vizualla\u015fd\u0131r\u0131l\u0131r.<\/p>\n\n\n\n

          Bu funksiyalar\u0131 nec\u0259 aktiv etm\u0259k olar?<\/strong>
          S\u00f6hb\u0259t atributlar\u0131 v\u0259 anoniml\u0259\u015fdirm\u0259 Settings b\u00f6lm\u0259sind\u0259 qurulur. \u00c7atbot logla\u015fd\u0131rmas\u0131 is\u0259 hesab meneceri vasit\u0259sil\u0259 f\u0259rdi \u015f\u0259kild\u0259 aktiv edilir.<\/p>\n","protected":false},"excerpt":{"rendered":"

          Bu burax\u0131l\u0131\u015f daha d\u0259rin s\u00f6hb\u0259t konteksti, \u015f\u0259xsi m\u0259lumatlar\u0131n t\u0259hl\u00fck\u0259siz idar\u0259 olunmas\u0131 v\u0259 m\u00fc\u015ft\u0259ril\u0259rin \u00e7atbotla nec\u0259 qar\u015f\u0131l\u0131ql\u0131 \u0259laq\u0259d\u0259 oldu\u011funu anlamaq \u00fcz\u0259rind\u0259 qurulub. Komandan\u0131z\u0131n i\u015fini daha strukturla\u015fd\u0131r\u0131lm\u0131\u015f, analitikan\u0131 is\u0259 daha d\u0259qiq ed\u0259n \u00fc\u00e7 \u0259sas x\u00fcsusiyy\u0259t t\u0259qdim olunur.
          \nS\u00f6hb\u0259t atributlar\u0131, \u015f\u0259xsi m\u0259lumatlar\u0131n anoniml\u0259\u015fdirilm\u0259si v\u0259 \u00e7atbot ssenaril\u0259rinin logla\u015fd\u0131r\u0131lmas\u0131 \u2014 ham\u0131s\u0131 bu m\u0259qal\u0259d\u0259 \u0259trafl\u0131 \u015f\u0259kild\u0259 izah olunur.<\/p>\n","protected":false},"author":7,"featured_media":10572,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[39],"tags":[3022,3023,3025,3020,3027,3024,3037,3028,3032,3030,3031,3001,3026,3029,385,3036,3033,3034,3035,3021],"class_list":["post-10597","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-catbot-analitikasi","tag-catbot-hadislrinin-izlnmsi","tag-catbot-loglasdirilmasi","tag-catbot-optimizasiyasi","tag-catbot-ssenarilri","tag-catda-mustri-davranisi","tag-dstk-analitikasi","tag-frdi-cat-atributlari","tag-metabase-analitikasi","tag-mlumatlara-cixisin-idar-olunmasi","tag-muracit-analitikasi","tag-mustri-dstyi-avtomatlasdirilmasi","tag-mustri-mlumatlarinin-mxfiliyi","tag-mustri-muraciti-konteksti","tag-novatalks-4","tag-rollar-v-icazlr","tag-self-service-catbot","tag-sxsi-mlumatlarin-anonimlsdirilmsi","tag-sxsi-mlumatlarin-qorunmasi","tag-sohbt-atributlari"],"acf":[],"yoast_head":"\nNovaTalks Yenil\u0259m\u0259si: Atributlar, Anoniml\u0259\u015fdirm\u0259 v\u0259 \u00c7atbot Analitikas\u0131 - Novatalks<\/title>\n<meta name=\"description\" content=\"NovaTalks Yenil\u0259m\u0259si: S\u00f6hb\u0259t Atributlar\u0131, \u015e\u0259xsi M\u0259lumatlar\u0131n Anoniml\u0259\u015fdirilm\u0259si v\u0259 \u00c7atbot Logla\u015fd\u0131r\u0131lmas\u0131. Daha d\u0259rin analitika \u0259ld\u0259 edin, ssenaril\u0259rinizi optimalla\u015fd\u0131r\u0131n v\u0259 m\u0259lumatlara \u00e7\u0131x\u0131\u015f\u0131 daha effektiv idar\u0259 edin.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/novatalks.ai\/az\/blog\/update-march-2026\/\" \/>\n<meta property=\"og:locale\" content=\"az_AZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NovaTalks Yenil\u0259m\u0259si: Atributlar, Anoniml\u0259\u015fdirm\u0259 v\u0259 \u00c7atbot Analitikas\u0131 - Novatalks\" \/>\n<meta property=\"og:description\" content=\"NovaTalks Yenil\u0259m\u0259si: S\u00f6hb\u0259t Atributlar\u0131, \u015e\u0259xsi M\u0259lumatlar\u0131n Anoniml\u0259\u015fdirilm\u0259si v\u0259 \u00c7atbot Logla\u015fd\u0131r\u0131lmas\u0131. 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