{"id":10719,"date":"2026-04-06T12:44:41","date_gmt":"2026-04-06T09:44:41","guid":{"rendered":"https:\/\/novatalks.ai\/?p=10719"},"modified":"2026-04-06T12:48:32","modified_gmt":"2026-04-06T09:48:32","slug":"novatalks-uspacy-crm-integration-omnichannel-communication","status":"publish","type":"post","link":"https:\/\/novatalks.ai\/az\/blog\/novatalks-uspacy-crm-integration-omnichannel-communication\/","title":{"rendered":"NovaTalks v\u0259 Uspacy \u0130nteqrasiyas\u0131: CRM daxilind\u0259 M\u00fcasir Kontakt M\u0259rk\u0259zi"},"content":{"rendered":"\n<p>NovaTalks-un Uspacy CRM sistemi il\u0259 inteqrasiyas\u0131 m\u00fc\u015ft\u0259ri il\u0259 kommunikasiya kanallar\u0131n\u0131n (z\u0259ngl\u0259r, messencerl\u0259r, \u00e7atlar) ham\u0131s\u0131n\u0131 vahid i\u015f m\u00fchitind\u0259 tam \u015f\u0259kild\u0259 birl\u0259\u015fdirir. Agentl\u0259r art\u0131q tablar v\u0259 t\u0259tbiql\u0259r aras\u0131nda ke\u00e7id etmir \u2014 b\u00fct\u00fcn laz\u0131m olanlar vahid Uspacy interfeysind\u0259 m\u00f6vcuddur.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>NovaTalks v\u0259 Uspacy inteqrasiyas\u0131 n\u0259 verir?<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>B\u00fct\u00fcn z\u0259ngl\u0259r, messencerl\u0259r v\u0259 \u00e7atlar bir CRM p\u0259nc\u0259r\u0259sind\u0259 \u2014 \u0259lav\u0259 t\u0259tbiq v\u0259 plaginl\u0259rsiz<\/li>\n\n\n\n<li>Avtomatik avtorizasiya, z\u0259ngl\u0259rin qeydiyyat\u0131 v\u0259 \u00e7atlar\u0131n sinxronizasiyas\u0131 \u2014 \u0259l i\u015fi olmadan<\/li>\n\n\n\n<li>M\u00fc\u015ft\u0259ri kart\u0131ndan bir klikl\u0259 z\u0259ng v\u0259 ya \u00e7at ba\u015flatmaq imkan\u0131<\/li>\n\n\n\n<li>B\u00fct\u00fcn komanda \u00fc\u00e7\u00fcn vahid n\u00f6vb\u0259, analitika v\u0259 keyfiyy\u0259t\u0259 n\u0259zar\u0259t al\u0259tl\u0259ri<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u0130nteqrasiyan\u0131 qo\u015fduqdan sonra n\u0259 \u0259ld\u0259 edirsiniz:<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>B\u00fct\u00fcn kommunikasiya kanallar\u0131 \u00fc\u00e7\u00fcn vahid i\u015f m\u00fchiti: z\u0259ngl\u0259r, messencerl\u0259r v\u0259 \u00e7atlar \u2014 t\u0259tbiql\u0259r aras\u0131nda ke\u00e7id olmadan<\/li>\n\n\n\n<li>Uspacy-y\u0259 daxil olduqda NovaTalks-da avtomatik avtorizasiya \u2014 \u0259lav\u0259 login t\u0259l\u0259b olunmur<\/li>\n\n\n\n<li>Daxili WebRTC telefon \u2014 plagin v\u0259 ya \u00fc\u00e7\u00fcnc\u00fc t\u0259r\u0259f t\u0259tbiql\u0259ri olmadan<\/li>\n\n\n\n<li>Z\u0259ngl\u0259rin, dan\u0131\u015f\u0131q yaz\u0131lar\u0131n\u0131n v\u0259 \u00e7atlar\u0131n CRM kartlar\u0131nda avtomatik qeyd olunmas\u0131<\/li>\n\n\n\n<li>\u0130st\u0259nil\u0259n kartdan bir klikl\u0259 z\u0259ng v\u0259 ya \u00e7at ba\u015flatmaq<\/li>\n\n\n\n<li>Nam\u0259lum v\u0259 ya burax\u0131lm\u0131\u015f z\u0259ngl\u0259r \u00fc\u00e7\u00fcn lead, kontakt, deal v\u0259 ya task-lar\u0131n avtomatik yarad\u0131lmas\u0131<\/li>\n\n\n\n<li>CRM interfeysind\u0259 real vaxtda bildiri\u015fl\u0259r<\/li>\n\n\n\n<li>NovaTalks \u00e7atlar\u0131n\u0131n Uspacy-nin yerli \u00e7atlar\u0131 il\u0259 tam real vaxt sinxronizasiyas\u0131<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>T\u0259tbiqin interfeysi v\u0259 yerl\u0259\u015fm\u0259si<\/strong><\/h2>\n\n\n\n<p>NovaTalks t\u0259tbiqi birba\u015fa Uspacy interfeysin\u0259 inteqrasiya olunub v\u0259 he\u00e7 bir \u0259lav\u0259 proqram qura\u015fd\u0131rmadan avtomatik g\u00f6r\u00fcn\u00fcr.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A\u00e7\u0131l\u0131\u015f d\u00fcym\u0259si ekran\u0131n sa\u011f alt k\u00fcnc\u00fcnd\u0259 yerl\u0259\u015fir v\u0259 b\u00fct\u00fcn p\u0259nc\u0259r\u0259l\u0259rin \u00fcz\u0259rind\u0259 g\u00f6r\u00fcn\u00fcr<\/li>\n\n\n\n<li>T\u0259tbiq ekran\u0131n sa\u011f hiss\u0259si boyunca a\u00e7\u0131l\u0131r v\u0259 \u0259sas i\u015f sah\u0259sini \u00f6rtm\u00fcr<\/li>\n\n\n\n<li><strong>Pin rejimi:<\/strong> CRM il\u0259 i\u015fl\u0259y\u0259rk\u0259n t\u0259tbiq p\u0259nc\u0259r\u0259si gizl\u0259nmir \u2014 agent h\u0259m m\u00fc\u015ft\u0259ri kart\u0131n\u0131, h\u0259m d\u0259 dialoqu eyni anda g\u00f6r\u00fcr<\/li>\n\n\n\n<li><strong>Adaptiv interfeys:<\/strong> ekran \u00f6l\u00e7\u00fcs\u00fcn\u0259 v\u0259 sistem \u015friftl\u0259rin\u0259 avtomatik uy\u011funla\u015f\u0131r<\/li>\n<\/ul>\n\n\n\n<p>Bu yana\u015fma \u0259sas probleml\u0259rd\u0259n birini h\u0259ll edir: daha az ke\u00e7id \u2014 daha az kontekst itkisi \u2014 daha s\u00fcr\u0259tli v\u0259 d\u0259qiq cavablar.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Funksiya<\/th><th>Faydas\u0131<\/th><th>Kim \u00fc\u00e7\u00fcn<\/th><\/tr><\/thead><tbody><tr><td>B\u00fct\u00fcn p\u0259nc\u0259r\u0259l\u0259rin \u00fcz\u0259rind\u0259 a\u00e7\u0131l\u0131\u015f d\u00fcym\u0259si<\/td><td>CRM-in ist\u0259nil\u0259n b\u00f6lm\u0259sind\u0259n ani giri\u015f<\/td><td>Agent<\/td><\/tr><tr><td>Sa\u011f t\u0259r\u0259fd\u0259 yerl\u0259\u015fm\u0259<\/td><td>\u0130\u015f sah\u0259sini \u00f6rtm\u0259d\u0259n paralel i\u015fl\u0259m\u0259k imkan\u0131<\/td><td>Agent<\/td><\/tr><tr><td>Pin rejimi<\/td><td>M\u00fc\u015ft\u0259ri kart\u0131 v\u0259 dialoq eyni anda g\u00f6r\u00fcn\u00fcr<\/td><td>Agent<\/td><\/tr><tr><td>Adaptiv interfeys<\/td><td>H\u0259r cihazda d\u00fczg\u00fcn g\u00f6r\u00fcnt\u00fc<\/td><td>Agent, IT administrator<\/td><\/tr><tr><td>Qura\u015fd\u0131rmadan sonra avtomatik g\u00f6r\u00fcnm\u0259<\/td><td>\u018fl il\u0259 qura\u015fd\u0131rma t\u0259l\u0259b olunmur<\/td><td>IT administrator, menecer<\/td><\/tr><tr><td>\u00dc\u00e7\u00fcnc\u00fc t\u0259r\u0259f plaginl\u0259rinin olmamas\u0131<\/td><td>Daha az risk, daha sad\u0259 d\u0259st\u0259k v\u0259 t\u0259hl\u00fck\u0259sizlik<\/td><td>IT administrator<\/td><\/tr><tr><td>CRM daxilind\u0259 bildiri\u015fl\u0259r<\/td><td>He\u00e7 bir m\u00fcraci\u0259t diqq\u0259td\u0259n yay\u0131nm\u0131r<\/td><td>Agent, supervayzer<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Bildiri\u015fl\u0259r v\u0259 avtomatik i\u015f\u0259 d\u00fc\u015fm\u0259<\/strong><\/h2>\n\n\n\n<p>Sistem real vaxt rejimind\u0259 hadis\u0259l\u0259r\u0259 reaksiya verir v\u0259 agenti d\u0259rhal x\u0259b\u0259rdar edir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Yeni mesaj g\u0259ldikd\u0259 v\u0259 ya dialoq agent\u0259 t\u0259yin edildikd\u0259 t\u0259tbiqin avtomatik a\u00e7\u0131lmas\u0131<\/li>\n\n\n\n<li>Vizual bildiri\u015f \u2014 t\u0259tbiq ikonunun yan\u0131nda yerl\u0259\u015f\u0259n say\u011fac (badge), h\u0259tta p\u0259nc\u0259r\u0259 minimalla\u015fd\u0131r\u0131ld\u0131qda bel\u0259 diqq\u0259ti c\u0259lb edir<\/li>\n<\/ul>\n\n\n\n<p><strong>Avtomatik giri\u015f v\u0259 problemsiz avtorizasiya<\/strong><\/p>\n\n\n\n<p>\u0130nteqrasiyan\u0131n \u0259sas \u00fcst\u00fcnl\u00fckl\u0259rind\u0259n biri tam avtomatik avtorizasiyad\u0131r. Uspacy-y\u0259 daxil olduqda istifad\u0259\u00e7i avtomatik olaraq NovaTalks v\u0259 daxili WebRTC telefonunda da avtorizasiya olunur.<\/p>\n\n\n\n<p>\u018flav\u0259 parol daxil etm\u0259y\u0259, ayr\u0131ca t\u0259tbiql\u0259r a\u00e7ma\u011fa v\u0259 ya yenid\u0259n login etm\u0259y\u0259 ehtiyac yoxdur \u2014 sistem h\u0259r \u015feyi avtomatik yerin\u0259 yetirir.<\/p>\n\n\n\n<p><strong>CRM obyektl\u0259rinin avtomatik yarad\u0131lmas\u0131<\/strong><\/p>\n\n\n\n<p>\u0130nteqrasiya a\u015fa\u011f\u0131dak\u0131 hallarda hans\u0131 CRM obyektinin (lead, kontakt, deal v\u0259 ya task) avtomatik yarad\u0131laca\u011f\u0131n\u0131 \u00e7evik \u015f\u0259kild\u0259 t\u0259nziml\u0259m\u0259y\u0259 imkan verir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nam\u0259lum n\u00f6mr\u0259d\u0259n z\u0259ng g\u0259ldikd\u0259: kontakt tap\u0131lmad\u0131qda sistem avtomatik olaraq yeni obyekt yarad\u0131r v\u0259 ya t\u0259klif edir<\/li>\n\n\n\n<li>Tan\u0131nm\u0131\u015f n\u00f6mr\u0259d\u0259n burax\u0131lm\u0131\u015f z\u0259ng olduqda: agent cavab verm\u0259s\u0259 bel\u0259, m\u00fcraci\u0259t qeyd olunur v\u0259 m\u00fcvafiq m\u00fc\u015ft\u0259ri il\u0259 \u0259laq\u0259l\u0259ndirilir<\/li>\n<\/ul>\n\n\n\n<p>Bu, \u0259l \u0259m\u0259yini aradan qald\u0131r\u0131r v\u0259 he\u00e7 bir m\u00fcraci\u0259tin diqq\u0259td\u0259n k\u0259narda qalmamas\u0131n\u0131 t\u0259min edir.<\/p>\n\n\n\n<p><strong>Menecer \u00fc\u00e7\u00fcn nec\u0259 i\u015fl\u0259yir<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Menecer Uspacy-y\u0259 daxil olur \u2014 NovaTalks art\u0131q avtorizasiya olunub v\u0259 istifad\u0259y\u0259 haz\u0131rd\u0131r, \u0259lav\u0259 add\u0131mlar t\u0259l\u0259b olunmur<\/li>\n\n\n\n<li>Z\u0259ng v\u0259 ya mesaj daxil olur \u2014 sa\u011f alt k\u00fcncd\u0259ki d\u00fcym\u0259 yan\u0131b-s\u00f6n\u00fcr, t\u0259tbiq ekran boyunca a\u00e7\u0131l\u0131r v\u0259 m\u00fc\u015ft\u0259ri kart\u0131n\u0131 \u00f6rtm\u00fcr<\/li>\n\n\n\n<li>Menecer cavab verir v\u0259 d\u0259rhal b\u00fct\u00fcn m\u0259lumatlar\u0131 g\u00f6r\u00fcr \u2014 m\u00fcraci\u0259t tarix\u00e7\u0259si, m\u00fc\u015ft\u0259ri m\u0259lumatlar\u0131 v\u0259 dialoq bir p\u0259nc\u0259r\u0259d\u0259, t\u0259tbiql\u0259r aras\u0131nda ke\u00e7id etm\u0259d\u0259n<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/novatalks.com.ua\/wp-content\/uploads\/gemini_generated_image_bh2jbzbh2jbzbh2j-1024x630.webp\" alt=\"\" class=\"wp-image-7483\" style=\"width:559px;height:auto\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Z\u0259ngl\u0259r: CRM-d\u0259n tam qeydiyyat v\u0259 bir klikl\u0259 z\u0259ng<\/strong><\/h2>\n\n\n\n<p>B\u00fct\u00fcn z\u0259ng f\u0259aliyy\u0259ti avtomatik olaraq CRM-d\u0259 qeyd olunur:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Z\u0259ngl\u0259r v\u0259 dan\u0131\u015f\u0131q yaz\u0131lar\u0131 birba\u015fa CRM kart\u0131nda (m\u00fc\u015ft\u0259ri, deal v\u0259 s.) saxlan\u0131l\u0131r \u2014 \u0259l il\u0259 daxil etm\u0259y\u0259 ehtiyac yoxdur<\/li>\n\n\n\n<li>Yaz\u0131lar h\u0259m\u00e7inin <strong>Z\u0259ng jurnal\u0131nda (Call Log)<\/strong> saxlan\u0131l\u0131r \u2014 asan axtar\u0131\u015f v\u0259 dinl\u0259m\u0259 \u00fc\u00e7\u00fcn<\/li>\n\n\n\n<li><strong>Bir klikl\u0259 z\u0259ng:<\/strong> CRM kart\u0131ndak\u0131 telefon ikonuna klikl\u0259y\u0259r\u0259k z\u0259ng\u0259 ba\u015flamaq olar \u2014 qalan\u0131n\u0131 daxili WebRTC telefon edir<\/li>\n<\/ul>\n\n\n\n<p>WebRTC telefon iki n\u00f6v z\u0259ng \u00f6t\u00fcrm\u0259sini d\u0259st\u0259kl\u0259yir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Blind transfer:<\/strong> \u0259vv\u0259lc\u0259d\u0259n dan\u0131\u015fmadan z\u0259ngi d\u0259rhal dig\u0259r agent\u0259 v\u0259 ya komandaya \u00f6t\u00fcrm\u0259k<\/li>\n\n\n\n<li><strong>Consultative transfer:<\/strong> \u0259vv\u0259lc\u0259 h\u0259mkar v\u0259 ya supervayzer il\u0259 dan\u0131\u015fmaq, sonra z\u0259ngi \u00f6t\u00fcrm\u0259k<\/li>\n<\/ul>\n\n\n\n<p><strong>\u00c7atlar: Uspacy il\u0259 tam sinxronizasiya<\/strong><\/p>\n\n\n\n<p>NovaTalks b\u00fct\u00fcn dialoqlar\u0131 Uspacy-nin daxili \u00e7atlar\u0131 il\u0259 sinxron saxlay\u0131r:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mesajlar real vaxtda sinxronla\u015f\u0131r<\/li>\n\n\n\n<li>\u00c7atlar avtomatik olaraq uy\u011fun agent\u0259 t\u0259yin edilir<\/li>\n\n\n\n<li>Status d\u0259yi\u015fiklikl\u0259ri (a\u00e7\u0131q, ba\u011flanm\u0131\u015f v\u0259 s.) d\u0259rhal yenil\u0259nir<\/li>\n<\/ul>\n\n\n\n<p>Z\u0259ngl\u0259rd\u0259 oldu\u011fu kimi, \u00e7atlar\u0131 da birba\u015fa CRM kart\u0131ndan Viber, Telegram v\u0259 ya WhatsApp kimi kanallarda ba\u015flatmaq m\u00fcmk\u00fcnd\u00fcr.<\/p>\n\n\n\n<p><strong>A\u011f\u0131ll\u0131 n\u00f6vb\u0259 v\u0259 m\u00fcraci\u0259tl\u0259rin paylanmas\u0131 (ACD)<\/strong><\/p>\n\n\n\n<p>NovaTalks b\u00fct\u00fcn kanallar\u0131 \u2014 z\u0259ngl\u0259r, messencerl\u0259r v\u0259 web \u00e7atlar\u0131 \u2014 vahid a\u011f\u0131ll\u0131 n\u00f6vb\u0259d\u0259 birl\u0259\u015fdirir.<\/p>\n\n\n\n<p>M\u00fcraci\u0259tl\u0259r se\u00e7ilmi\u015f qaydalara \u0259sas\u0259n avtomatik paylan\u0131r:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0259n az m\u0259\u015f\u011ful agent<\/li>\n\n\n\n<li>cari y\u00fckl\u0259nm\u0259 (utilization)<\/li>\n\n\n\n<li>bacar\u0131qlara \u0259saslanan paylanma (\u0259n uy\u011fun m\u00fct\u0259x\u0259ssis)<\/li>\n<\/ul>\n\n\n\n<p>Eyni zamanda, bir agent \u00fc\u00e7\u00fcn paralel dialoq say\u0131n\u0131 m\u0259hdudla\u015fd\u0131rmaq m\u00fcmk\u00fcnd\u00fcr.<\/p>\n\n\n\n<p><strong>D\u00fczg\u00fcn se\u00e7im nec\u0259 edilm\u0259lidir:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u018fn az m\u0259\u015f\u011ful agent:<\/strong> eyni s\u0259viyy\u0259li komandalar \u00fc\u00e7\u00fcn<\/li>\n\n\n\n<li><strong>Y\u00fckl\u0259nm\u0259y\u0259 g\u00f6r\u0259:<\/strong> \u00e7oxlu paralel dialoqlar aparan komandalar \u00fc\u00e7\u00fcn<\/li>\n\n\n\n<li><strong>Bacar\u0131qlara g\u00f6r\u0259:<\/strong> m\u00fcr\u0259kk\u0259b v\u0259 ya VIP sor\u011fular \u00fc\u00e7\u00fcn<\/li>\n\n\n\n<li><strong>Dialoq limitl\u0259ri:<\/strong> onboarding v\u0259 pik y\u00fckl\u0259nm\u0259 d\u00f6vrl\u0259rind\u0259 keyfiyy\u0259ti qorumaq \u00fc\u00e7\u00fcn<\/li>\n<\/ul>\n\n\n\n<p><strong>Avtomatla\u015fd\u0131rma: chatbotlar, IVR v\u0259 workflow al\u0259tl\u0259ri<\/strong><\/p>\n\n\n\n<p>M\u00fc\u015ft\u0259ri \u00fcnsiyy\u0259tini avtomatla\u015fd\u0131r\u0131n:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Chatbotlar:<\/strong> sad\u0259 ssenaril\u0259rd\u0259n AI \u0259sasl\u0131 kompleks flow-lara q\u0259d\u0259r<\/li>\n\n\n\n<li><strong>IVR:<\/strong> f\u0259rdil\u0259\u015fdiril\u0259 bil\u0259n z\u0259ng y\u00f6nl\u0259ndirm\u0259 ssenaril\u0259ri<\/li>\n\n\n\n<li><strong>Snooze conversation:<\/strong> \u00e7at\u0131n m\u00fc\u0259yy\u0259n vaxta v\u0259 ya cavaba q\u0259d\u0259r t\u0259xir\u0259 sal\u0131nmas\u0131<\/li>\n\n\n\n<li><strong>Wrap-up codes:<\/strong> h\u0259r dialoqdan sonra n\u0259tic\u0259 v\u0259 m\u00f6vzunun qeyd olunmas\u0131<\/li>\n<\/ul>\n\n\n\n<p><strong>K\u00fctl\u0259vi mesaj g\u00f6nd\u0259ri\u015fl\u0259ri<\/strong><\/p>\n\n\n\n<p>NovaTalks vasit\u0259sil\u0259 outbound kampaniyalar yarad\u0131n:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Viber Bot v\u0259 Telegram Bot \u00fcz\u0259rind\u0259n mesaj g\u00f6nd\u0259rm\u0259k<\/li>\n\n\n\n<li>Aksiyalar, t\u0259dbirl\u0259r, xat\u0131rlatmalar v\u0259 f\u0259rdi t\u0259klifl\u0259r bar\u0259d\u0259 m\u0259lumatland\u0131rma<\/li>\n\n\n\n<li>Dinamik v\u0259 f\u0259rdil\u0259\u015fdirilmi\u015f mesajlar\u0131n d\u0259st\u0259yi<\/li>\n\n\n\n<li>Cavablar avtomatik olaraq CRM-d\u0259 aktiv \u00e7ata \u00e7evrilir<\/li>\n<\/ul>\n\n\n\n<p><strong>Analitika, hesabatlar v\u0259 keyfiyy\u0259t\u0259 n\u0259zar\u0259t<\/strong><\/p>\n\n\n\n<p>NovaTalks komandalar v\u0259 kanallar \u00fczr\u0259 tam \u015f\u0259ffafl\u0131q t\u0259min edir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Kanal, komanda v\u0259 agent \u00fczr\u0259 detall\u0131 hesabatlar<\/li>\n\n\n\n<li>B\u00fct\u00fcn m\u0259tn dialoqlar\u0131n\u0131n AI il\u0259 keyfiyy\u0259t analizi<\/li>\n\n\n\n<li>Agent statuslar\u0131n\u0131n izl\u0259nm\u0259si (Online, Busy, Break v\u0259 s.)<\/li>\n\n\n\n<li>Real vaxt dashboard-lar\u0131 il\u0259 BI inteqrasiyas\u0131<\/li>\n<\/ul>\n\n\n\n<p><strong>\u018fsas KPI-lar:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>FCR:<\/strong> ilk kontaktda h\u0259ll olunan m\u00fcraci\u0259tl\u0259r<\/li>\n\n\n\n<li><strong>AHT:<\/strong> orta emal m\u00fcdd\u0259ti<\/li>\n\n\n\n<li><strong>N\u00f6vb\u0259d\u0259 g\u00f6zl\u0259m\u0259 vaxt\u0131<\/strong><\/li>\n\n\n\n<li><strong>Utilization:<\/strong> agentl\u0259rin i\u015f y\u00fck\u00fc effektivliyi<\/li>\n\n\n\n<li><strong>Burax\u0131lm\u0131\u015f m\u00fcraci\u0259tl\u0259r<\/strong><\/li>\n\n\n\n<li><strong>AI keyfiyy\u0259t skoru:<\/strong> ton v\u0259 uy\u011funluq analizi<\/li>\n\n\n\n<li><strong>Statuslarda vaxt:<\/strong> m\u0259hsuldarl\u0131q analizi<\/li>\n\n\n\n<li><strong>SLA:<\/strong> cavab m\u00fcdd\u0259ti g\u00f6st\u0259ricil\u0259ri<\/li>\n<\/ul>\n\n\n\n<p>NovaTalks hesabat sistemi f\u0259rdi agentd\u0259n tutmu\u015f b\u00fct\u00fcn komanda v\u0259 kanallara q\u0259d\u0259r geni\u015f analiz imkan\u0131 verir, BI inteqrasiyas\u0131 il\u0259 real vaxt dashboard-lar t\u0259qdim edir.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Yax\u0131n yenilikl\u0259r<\/strong><\/h2>\n\n\n\n<p>NovaTalks CRM t\u0259tbiqinin n\u00f6vb\u0259ti yenil\u0259m\u0259l\u0259rind\u0259 a\u015fa\u011f\u0131dak\u0131 funksiyalar t\u0259qdim olunacaq:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Quick replies:<\/strong> tipik m\u00fc\u015ft\u0259ri sor\u011fular\u0131na s\u00fcr\u0259tli cavab \u00fc\u00e7\u00fcn haz\u0131r \u015fablonlar<\/li>\n\n\n\n<li><strong>AI assistant:<\/strong> mesajlar\u0131n ist\u0259nil\u0259n dil\u0259 t\u0259rc\u00fcm\u0259si, qrammatika d\u00fcz\u0259li\u015fi, tonun d\u0259yi\u015fdirilm\u0259si v\u0259 agent m\u0259hsuldarl\u0131\u011f\u0131n\u0131 art\u0131ran dig\u0259r al\u0259tl\u0259r<\/li>\n<\/ul>\n\n\n\n<p>NovaTalks v\u0259 Uspacy inteqrasiyas\u0131 d\u0259st\u0259k v\u0259 sat\u0131\u015f komandalar\u0131 \u00fc\u00e7\u00fcn \u201cham\u0131s\u0131 birind\u0259\u201d h\u0259ll t\u0259qdim edir.<br>Agentl\u0259r \u0259lav\u0259 ke\u00e7idl\u0259r olmadan vahid interfeysd\u0259 i\u015fl\u0259yir, menecerl\u0259r b\u00fct\u00fcn kanallar \u00fczr\u0259 tam analitika \u0259ld\u0259 edir, m\u00fc\u015ft\u0259ril\u0259r is\u0259 nec\u0259 m\u00fcraci\u0259t etm\u0259sind\u0259n as\u0131l\u0131 olmayaraq s\u00fcr\u0259tli v\u0259 keyfiyy\u0259tli xidm\u0259t al\u0131r.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>FAQ: NovaTalks v\u0259 Uspacy inteqrasiyas\u0131 haqq\u0131nda tez-tez veril\u0259n suallar<\/strong><\/h2>\n\n\n\n<p><strong>NovaTalks-u Uspacy il\u0259 nec\u0259 qo\u015fmaq olar?<\/strong><br>\u0130nteqrasiya administrator s\u0259viyy\u0259sind\u0259 bir d\u0259f\u0259 qurulur. Aktivl\u0259\u015fdirildikd\u0259n sonra NovaTalks t\u0259tbiqi avtomatik olaraq Uspacy interfeysind\u0259 g\u00f6r\u00fcn\u00fcr \u2014 \u0259lav\u0259 plagin v\u0259 ya proqram t\u0259l\u0259b olunmur. B\u00fct\u00fcn istifad\u0259\u00e7il\u0259r Uspacy-y\u0259 daxil olduqda avtomatik olaraq NovaTalks-a da daxil olurlar.<\/p>\n\n\n\n<p><strong>Hans\u0131 kanallar d\u0259st\u0259kl\u0259nir?<\/strong><br>Z\u0259ngl\u0259r (WebRTC telefon), Viber, Telegram, WhatsApp v\u0259 vebsayt \u00fcz\u0259rind\u0259n canl\u0131 \u00e7at. B\u00fct\u00fcn kanallar bir interfeysd\u0259 vahid n\u00f6vb\u0259d\u0259 idar\u0259 olunur.<\/p>\n\n\n\n<p><strong>Z\u0259ngl\u0259r CRM-d\u0259 qeyd olunurmu v\u0259 harada tapmaq olar?<\/strong><br>B\u0259li. Z\u0259ng yaz\u0131lar\u0131 iki yerd\u0259 avtomatik saxlan\u0131l\u0131r: CRM kart\u0131nda (m\u00fc\u015ft\u0259ri, deal, task v\u0259 s.) v\u0259 <strong>Z\u0259ng jurnal\u0131nda (Call Log)<\/strong> \u2014 asan axtar\u0131\u015f v\u0259 dinl\u0259m\u0259 \u00fc\u00e7\u00fcn.<\/p>\n\n\n\n<p><strong>Lead v\u0259 kontaktlar\u0131n avtomatik yarad\u0131lmas\u0131 nec\u0259 i\u015fl\u0259yir?<\/strong><br>Sistem a\u015fa\u011f\u0131dak\u0131 hallarda avtomatik olaraq uy\u011fun CRM obyektini (lead, kontakt, deal v\u0259 ya task) yarad\u0131r:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>nam\u0259lum n\u00f6mr\u0259d\u0259n z\u0259ng daxil olduqda<\/li>\n\n\n\n<li>tan\u0131nm\u0131\u015f n\u00f6mr\u0259d\u0259n burax\u0131lm\u0131\u015f z\u0259ng olduqda<\/li>\n<\/ul>\n\n\n\n<p>Yarad\u0131lan obyektin tipi administrator t\u0259r\u0259find\u0259n t\u0259nziml\u0259n\u0259 bil\u0259r.<\/p>\n\n\n\n<p><strong>ACD v\u0259 bacar\u0131qlara g\u00f6r\u0259 paylanma varm\u0131?<\/strong><br>B\u0259li. NovaTalks b\u00fct\u00fcn kanallar \u00fczr\u0259 vahid a\u011f\u0131ll\u0131 n\u00f6vb\u0259 (ACD) t\u0259qdim edir. D\u0259st\u0259kl\u0259n\u0259n paylama \u00fcsullar\u0131:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0259n az m\u0259\u015f\u011ful agent<\/li>\n\n\n\n<li>y\u00fckl\u0259nm\u0259y\u0259 g\u00f6r\u0259 paylanma<\/li>\n\n\n\n<li>bacar\u0131qlara \u0259saslanan paylanma (\u0259n uy\u011fun m\u00fct\u0259x\u0259ssis)<\/li>\n<\/ul>\n\n\n\n<p>H\u0259m\u00e7inin, agent \u00fc\u00e7\u00fcn eyni anda apar\u0131lan dialoqlar\u0131n say\u0131na limit qoymaq m\u00fcmk\u00fcnd\u00fcr.<\/p>\n\n\n\n<p><strong>M\u00fc\u015ft\u0259ri kart\u0131nda hans\u0131 m\u0259lumatlar saxlan\u0131l\u0131r?<\/strong><br>CRM kart\u0131nda avtomatik olaraq saxlan\u0131l\u0131r: z\u0259ng yaz\u0131lar\u0131, b\u00fct\u00fcn kanallardan dialoqlar, m\u00fcraci\u0259t tarix\u00e7\u0259si v\u0259 n\u0259tic\u0259l\u0259r (Wrap-up Codes). Agentin he\u00e7 bir m\u0259lumat\u0131 \u0259l il\u0259 daxil etm\u0259sin\u0259 ehtiyac yoxdur.<\/p>\n\n\n\n<p><strong>Keyfiyy\u0259t\u0259 n\u0259zar\u0259t v\u0259 hesabatlar varm\u0131?<\/strong><br>B\u0259li. NovaTalks b\u00fct\u00fcn kanallar, komandalar v\u0259 agentl\u0259r \u00fczr\u0259 detall\u0131 hesabatlar t\u0259qdim edir, 100% m\u0259tn dialoqlar\u0131n\u0131n AI il\u0259 keyfiyy\u0259t qiym\u0259tl\u0259ndirilm\u0259sini apar\u0131r, agent statuslar\u0131n\u0131 analiz edir v\u0259 real vaxt BI dashboard-lar\u0131n\u0131 qo\u015fmaq imkan\u0131 verir.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>NovaTalks-un Uspacy CRM sistemi il\u0259 inteqrasiyas\u0131 m\u00fc\u015ft\u0259ri kommunikasiya kanallar\u0131n\u0131n (z\u0259ngl\u0259r, messencerl\u0259r, \u00e7atlar) ham\u0131s\u0131n\u0131 vahid i\u015f m\u00fchitind\u0259 tam \u015f\u0259kild\u0259 birl\u0259\u015fdirir. Art\u0131q agentl\u0259r tablar v\u0259 t\u0259tbiql\u0259r aras\u0131nda ke\u00e7id etm\u0259y\u0259 ehtiyac duymur \u2014 b\u00fct\u00fcn laz\u0131m olan al\u0259tl\u0259r vahid Uspacy interfeysind\u0259 \u0259l\u00e7atand\u0131r.<\/p>\n","protected":false},"author":7,"featured_media":10700,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[39],"tags":[3225,3227,3229,3231,3232,3235,3230,3233,3237,3238,3234,385,3236,3239,3241,3242,3240,3243,3226,2522,3228],"class_list":["post-10719","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-acd-novbsi","tag-avtomatik-avtorizasiya","tag-avtomatik-lead-yaradilmasi","tag-catlarin-sinxronizasiyasi","tag-chatbotlar-v-ivr","tag-crm-bildirislri","tag-danisiq-yazilari","tag-kontaktlar-v-deal-lar","tag-messencerlr-v-catlar","tag-muracitlrin-paylanmasi","tag-mustri-karti","tag-novatalks-4","tag-novatalks-analitikasi-v-hesabatlari","tag-novatalks-v-uspacy-inteqrasiyasi","tag-omnichannel-kommunikasiya","tag-uspacy-crm-2","tag-vahid-crm-pncrsi","tag-webrtc-telefon-3","tag-zng-jurnali","tag-znglr","tag-znglrin-qeydiyyati"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>NovaTalks v\u0259 Uspacy \u0130nteqrasiyas\u0131: CRM daxilind\u0259 M\u00fcasir Kontakt M\u0259rk\u0259zi - Novatalks<\/title>\n<meta name=\"description\" content=\"NovaTalks-u Uspacy CRM il\u0259 inteqrasiya edin: z\u0259ngl\u0259r, \u00e7atlar v\u0259 messencerl\u0259r bir p\u0259nc\u0259r\u0259d\u0259. Prosesl\u0259ri avtomatla\u015fd\u0131r\u0131n v\u0259 komandan\u0131z\u0131n effektivliyini art\u0131r\u0131n.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/novatalks.ai\/az\/blog\/novatalks-uspacy-crm-integration-omnichannel-communication\/\" \/>\n<meta property=\"og:locale\" content=\"az_AZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NovaTalks v\u0259 Uspacy \u0130nteqrasiyas\u0131: CRM daxilind\u0259 M\u00fcasir Kontakt M\u0259rk\u0259zi - Novatalks\" \/>\n<meta property=\"og:description\" content=\"NovaTalks-u Uspacy CRM il\u0259 inteqrasiya edin: z\u0259ngl\u0259r, \u00e7atlar v\u0259 messencerl\u0259r bir p\u0259nc\u0259r\u0259d\u0259. 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