{"id":10815,"date":"2026-04-20T18:03:44","date_gmt":"2026-04-20T15:03:44","guid":{"rendered":"https:\/\/novatalks.ai\/?p=10815"},"modified":"2026-04-20T18:03:45","modified_gmt":"2026-04-20T15:03:45","slug":"omnichannel-ai-platform-reduce-customer-support-workload","status":"publish","type":"post","link":"https:\/\/novatalks.ai\/az\/blog\/omnichannel-ai-platform-reduce-customer-support-workload\/","title":{"rendered":"S\u00fcni intellekt mesajla\u015fma platformalar\u0131 d\u0259st\u0259k i\u015f y\u00fck\u00fcn\u00fc nec\u0259 azald\u0131r"},"content":{"rendered":"\n<p>D\u0259st\u0259k departamentinin tipik bir bazar ert\u0259si g\u00fcn\u00fcn\u00fc t\u0259s\u0259vv\u00fcr edin. Bir ni\u015fan Telegram, ikincisi WhatsApp Business, \u00fc\u00e7\u00fcnc\u00fcs\u00fc Instagram Direct, d\u00f6rd\u00fcnc\u00fcs\u00fc e-po\u00e7t, be\u015fincisi is\u0259 sayt\u0131n canl\u0131 s\u00f6hb\u0259tidir. Operator onlar aras\u0131nda ke\u00e7id edir, ayaqla\u015fmaqda \u00e7\u0259tinlik \u00e7\u0259kir, m\u00fc\u015ft\u0259ril\u0259r is\u0259 g\u00f6zl\u0259yir \u2014 sonra r\u0259qibl\u0259r\u0259 gedir.<\/p>\n\n\n\n<p>Bu, \u00fczvi \u015f\u0259kild\u0259 b\u00f6y\u00fcy\u0259n v\u0259 m\u00fc\u015ft\u0259ril\u0259r ist\u0259dikc\u0259 sad\u0259c\u0259 &#8220;yeni kanal \u0259lav\u0259 ed\u0259n&#8221; \u015firk\u0259tl\u0259rin \u0259ks\u0259riyy\u0259ti \u00fc\u00e7\u00fcn reall\u0131qd\u0131r.<\/p>\n\n\n\n<p>Bu xaosd\u0259n \u00e7\u0131x\u0131\u015f yolu s\u00fcni intellekt inteqrasiyal\u0131 omnikanal platformad\u0131r. B\u0259s bu praktikada n\u0259 dem\u0259kdir, i\u015f y\u00fck\u00fcn\u00fc tam olaraq nec\u0259 azald\u0131r v\u0259 hans\u0131 t\u0259l\u0259l\u0259rd\u0259n x\u0259b\u0259rdar olmaq laz\u0131md\u0131r? G\u0259lin ara\u015fd\u0131raq.<\/p>\n\n\n\n<p><strong>D\u0259st\u0259k kanallar\u0131 ayr\u0131 i\u015fl\u0259y\u0259nd\u0259 n\u0259 ba\u015f verir<\/strong><\/p>\n\n\n\n<p>D\u0259st\u0259k kanallar\u0131 t\u0259crid olunmu\u015f \u015f\u0259kild\u0259 f\u0259aliyy\u0259t g\u00f6st\u0259rdikd\u0259, \u015firk\u0259t bunun \u00fc\u00e7\u00fcn \u00fc\u00e7 d\u0259f\u0259 \u00f6d\u0259yir: pulla, vaxtla v\u0259 n\u00fcfuzla. Agentl\u0259r i\u015f vaxtlar\u0131n\u0131n 30%-\u0259 q\u0259d\u0259rini yaln\u0131z interfeysl\u0259r aras\u0131nda ke\u00e7id etm\u0259y\u0259 v\u0259 \u0259vv\u0259lki s\u00f6hb\u0259tl\u0259rin kontekstini axtarma\u011fa s\u0259rf edirl\u0259r.<\/p>\n\n\n\n<p>Bir kanalda problemini art\u0131q izah etmi\u015f m\u00fc\u015ft\u0259ri ba\u015fqa kanalda h\u0259r \u015feyi yenid\u0259n t\u0259krarlama\u011fa m\u0259cbur olur \u2014 bu, naraz\u0131l\u0131\u011f\u0131n \u0259n geni\u015f yay\u0131lm\u0131\u015f s\u0259b\u0259bl\u0259rind\u0259n biridir.<\/p>\n\n\n\n<p>Bundan \u0259lav\u0259, h\u0259r bir t\u0259crid olunmu\u015f kanal ayr\u0131ca keyfiyy\u0259t\u0259 n\u0259zar\u0259t n\u00f6qt\u0259sin\u0259 \u00e7evrilir. Menecerl\u0259r tam m\u0259nz\u0259r\u0259ni g\u00f6r\u0259 bilmir: haz\u0131rda ne\u00e7\u0259 sor\u011fu a\u00e7\u0131qd\u0131r, gecikm\u0259l\u0259r harada ba\u015f verir, hans\u0131 agentl\u0259r h\u0259ddind\u0259n art\u0131q y\u00fckl\u0259nib. Q\u0259rarlar kor-koran\u0259 q\u0259bul edilir.<\/p>\n\n\n\n<p><strong>Vahid omnikanal s\u00fcni intellekt platformas\u0131 n\u0259dir v\u0259 adi chatbotdan n\u0259 il\u0259 f\u0259rql\u0259nir<\/strong><\/p>\n\n\n\n<p>Tez-tez qar\u0131\u015fd\u0131r\u0131lan iki anlay\u0131\u015f\u0131 bir-birind\u0259n f\u0259rql\u0259ndirm\u0259k vacibdir. Chatbot \u2014 ad\u0259t\u0259n t\u0259k bir kanala (m\u0259s\u0259l\u0259n, Telegramdak\u0131 bot) ba\u011fl\u0131 olan, \u0259vv\u0259lc\u0259d\u0259n m\u00fc\u0259yy\u0259n edilmi\u015f ssenaril\u0259re \u0259sas\u0259n \u00fcmumi suallara cavab ver\u0259n m\u00fcst\u0259qil bir vasit\u0259dir.<\/p>\n\n\n\n<p>Omnikanal s\u00fcni intellekt platformas\u0131 is\u0259 \u00e7ox daha geni\u015f bir sistemdir. O:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>b\u00fct\u00fcn kanallar\u0131 (Telegram, WhatsApp, Viber, Instagram, Facebook Messenger, veb-s\u00f6hb\u0259t, e-po\u00e7t) agentl\u0259r \u00fc\u00e7\u00fcn vahid interfeysd\u0259 birl\u0259\u015fdirir<\/li>\n\n\n\n<li>b\u00fct\u00fcn kanallar \u00fczr\u0259 tam qar\u015f\u0131l\u0131ql\u0131 \u0259laq\u0259 tarix\u00e7\u0259si olan vahid m\u00fc\u015ft\u0259ri profili saxlay\u0131r<\/li>\n\n\n\n<li>sor\u011fular\u0131n bir hiss\u0259sini avtomatla\u015fd\u0131rmaq, m\u00fcr\u0259kk\u0259b hallar\u0131 y\u00f6nl\u0259ndirm\u0259k v\u0259 agentl\u0259r\u0259 cavab t\u0259klif etm\u0259k \u00fc\u00e7\u00fcn s\u00fcni intellektd\u0259n istifad\u0259 edir<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Meyar<\/th><th>\u018fn\u0259n\u0259vi chatbot<\/th><th>Omnikanal s\u00fcni intellekt platformas\u0131<\/th><\/tr><\/thead><tbody><tr><td>Kanal say\u0131<\/td><td>1\u20132<\/td><td>B\u00fct\u00fcn kanallar bir yerd\u0259<\/td><\/tr><tr><td>M\u00fc\u015ft\u0259ri profili<\/td><td>Yoxdur v\u0259 ya kanala g\u00f6r\u0259 ayr\u0131d\u0131r<\/td><td>Vahid, \u00e7oxkanall\u0131<\/td><\/tr><tr><td>Agent\u0259 eskalasiya<\/td><td>\u018fsas v\u0259 ya yoxdur<\/td><td>Tam kontekstl\u0259 a\u011f\u0131ll\u0131<\/td><\/tr><tr><td>Analitika<\/td><td>\u018fsas bot g\u00f6st\u0259ricil\u0259ri<\/td><td>U\u00e7tan-uca analitika<\/td><\/tr><tr><td>S\u00fcni intellektin \u00f6yr\u0259nm\u0259si<\/td><td>Sabit ssenaril\u0259r<\/td><td>Real s\u00f6hb\u0259tl\u0259rd\u0259n \u00f6yr\u0259nir<\/td><\/tr><tr><td>Agent d\u0259st\u0259yi<\/td><td>Yoxdur<\/td><td>S\u00fcni intellekt cavab t\u0259klif edir<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><strong>\u00dcmumi sor\u011fular\u0131n avtomatik h\u0259lli<\/strong><\/p>\n\n\n\n<p>D\u0259st\u0259k sor\u011fular\u0131n\u0131n \u0259ks\u0259riyy\u0259ti t\u0259krarlanan xarakter da\u015f\u0131y\u0131r: &#8220;Sifari\u015fim haradad\u0131r?&#8221;, &#8220;Mal\u0131 nec\u0259 qaytara bil\u0259r\u0259m?&#8221;, &#8220;N\u0259 vaxt \u00e7atd\u0131r\u0131lacaq?&#8221;, &#8220;\u015eifr\u0259mi unutmu\u015fam.&#8221;<\/p>\n\n\n\n<p>\u015eirk\u0259tin real s\u00f6hb\u0259tl\u0259ri \u0259sas\u0131nda \u00f6yr\u0259dilmi\u015f s\u00fcni intellekt bu sor\u011fular\u0131 insan i\u015ftirak\u0131 olmadan h\u0259ll ed\u0259 bil\u0259r v\u0259 bu, \u00fcmumi i\u015f y\u00fck\u00fcn\u00fcn \u0259h\u0259miyy\u0259tli bir hiss\u0259sini d\u0259rhal azald\u0131r.<\/p>\n\n\n\n<p><strong>A\u011f\u0131ll\u0131 y\u00f6nl\u0259ndirm\u0259<\/strong><\/p>\n\n\n\n<p>Agent\u0259 daxil olan h\u0259r sor\u011fu \u0259n t\u0259cr\u00fcb\u0259li m\u00fct\u0259x\u0259ssis\u0259 g\u00f6nd\u0259rilm\u0259lidir deyil. S\u00fcni intellekt sor\u011funun m\u00f6vzusunu, m\u00fcr\u0259kk\u0259blik s\u0259viyy\u0259sini v\u0259 m\u00fc\u015ft\u0259rinin emosional tonunu m\u00fc\u0259yy\u0259n edir v\u0259 s\u00f6hb\u0259ti d\u0259rhal uy\u011fun agent\u0259 y\u00f6nl\u0259ndirir. Bu, \u00f6z\u00fc d\u0259 h\u0259ll m\u00fcdd\u0259tini v\u0259 m\u00fc\u015ft\u0259ri m\u0259yuslu\u011funu art\u0131ran daxili \u00f6t\u00fcrm\u0259l\u0259ri aradan qald\u0131r\u0131r.<\/p>\n\n\n\n<p><strong>Agentl\u0259r \u00fc\u00e7\u00fcn s\u00fcni intellekt t\u0259klifl\u0259ri<\/strong><\/p>\n\n\n\n<p>Sor\u011fu insana \u00e7atd\u0131qda, s\u00fcni intellekt agenti t\u0259k qoymur. Sistem m\u00fc\u015ft\u0259rinin mesaj\u0131n\u0131 real vaxt rejimind\u0259 t\u0259hlil edir v\u0259 bilik bazas\u0131ndan v\u0259 ya haz\u0131r ifad\u0259l\u0259rd\u0259n uy\u011fun cavablar t\u0259klif edir.<\/p>\n\n\n\n<p>Agentl\u0259r art\u0131q &#8220;s\u0131f\u0131rdan yazm\u0131r&#8221; \u2014 onlar redakt\u0259 edir v\u0259 g\u00f6nd\u0259rirl\u0259r. Cavab s\u00fcr\u0259ti \u0259h\u0259miyy\u0259tli d\u0259r\u0259c\u0259d\u0259 art\u0131r.<\/p>\n\n\n\n<p><strong>Vahid m\u00fc\u015ft\u0259ri profili \u2014 t\u0259krarlanan suallar\u0131n sonu<\/strong><\/p>\n\n\n\n<p>&#8220;Sifari\u015f n\u00f6mr\u0259niz n\u0259dir?&#8221; \u2014 m\u00fc\u015ft\u0259ril\u0259rin t\u0259k bir sor\u011fu \u00e7\u0259r\u00e7iv\u0259sind\u0259 d\u0259f\u0259l\u0259rl\u0259 e\u015fitdiyi sual, \u00e7\u00fcnki h\u0259r agent bo\u015f ekranla ba\u015flay\u0131r.<\/p>\n\n\n\n<p>B\u00fct\u00fcn tarix\u00e7\u0259 bir yerd\u0259 m\u00f6vcud olduqda, bu itirilmi\u015f vaxt yox olur. Orta h\u0259ll m\u00fcdd\u0259ti azal\u0131r, NPS (Xalis Promoter G\u00f6st\u0259ricisi) is\u0259 art\u0131r.<\/p>\n\n\n\n<p><strong>T\u0259tbiq nec\u0259 g\u00f6r\u00fcn\u00fcr: xaosd\u0259n sistem\u0259<\/strong><\/p>\n\n\n\n<p>Omnikanal s\u00fcni intellekt platformas\u0131n\u0131n t\u0259tbiqinin m\u0259rh\u0259l\u0259l\u0259rini n\u0259z\u0259rd\u0259n ke\u00e7ir\u0259k:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>M\u00f6vcud v\u0259ziyy\u0259tin auditi:<\/strong> b\u00fct\u00fcn aktiv kanallar\u0131, sor\u011fu h\u0259cmini v\u0259 \u0259n \u00e7ox rast g\u0259lin\u0259n sor\u011fu m\u00f6vzular\u0131n\u0131 t\u0259hlil edin<\/li>\n\n\n\n<li><strong>Kanallar\u0131n inteqrasiyas\u0131:<\/strong> Telegram, WhatsApp Business API, Instagram, Viber v\u0259 s. qo\u015fun<\/li>\n\n\n\n<li><strong>Bilik bazas\u0131n\u0131n yarad\u0131lmas\u0131:<\/strong> \u0259n kritik add\u0131m. S\u00fcni intellekt \u0259n yax\u015f\u0131 agentl\u0259riniz kimi cavab verm\u0259yi \u00f6yr\u0259nir. Bunun \u00fc\u00e7\u00fcn strukturla\u015fd\u0131r\u0131lm\u0131\u015f TSS, real s\u00f6hb\u0259t n\u00fcmun\u0259l\u0259ri v\u0259 korporativ l\u00fc\u011f\u0259t t\u0259l\u0259b olunur<\/li>\n\n\n\n<li><strong>Y\u00f6nl\u0259ndirm\u0259 v\u0259 eskalasiya qura\u015fd\u0131rmas\u0131:<\/strong> hans\u0131 sor\u011fular\u0131n s\u00fcni intellekt t\u0259r\u0259find\u0259n, hans\u0131lar\u0131n is\u0259 birba\u015fa insanlar t\u0259r\u0259find\u0259n idar\u0259 olunaca\u011f\u0131n\u0131 m\u00fc\u0259yy\u0259nl\u0259\u015fdirin. SLA-lar\u0131, n\u00f6vb\u0259l\u0259ri v\u0259 prioritetl\u0259ri konfiqurasiya edin<\/li>\n\n\n\n<li><strong>Pilot v\u0259 komanda t\u0259limi:<\/strong> trafikin bir hiss\u0259sind\u0259 s\u0131naq rejimind\u0259 i\u015f\u0259 sal\u0131n. Agentl\u0259r yeni interfeysi \u00f6yr\u0259nir \u2014 ad\u0259t\u0259n 1\u20133 g\u00fcn \u0259rzind\u0259<\/li>\n\n\n\n<li><strong>Davaml\u0131 t\u0259kmill\u0259\u015fdirm\u0259:<\/strong> s\u00fcni intellekt yeni s\u00f6hb\u0259tl\u0259rl\u0259 inki\u015faf edir. &#8220;U\u011fursuz&#8221; cavablar\u0131n m\u00fcnt\u0259z\u0259m n\u0259z\u0259rd\u0259n ke\u00e7irilm\u0259si avtomatla\u015fd\u0131rma keyfiyy\u0259tini h\u0259ft\u0259d\u0259n-h\u0259ft\u0259y\u0259 art\u0131r\u0131r<\/li>\n<\/ul>\n\n\n\n<p><strong>Bu kimin \u00fc\u00e7\u00fcnd\u00fcr?<\/strong><\/p>\n\n\n\n<p>Omnikanal s\u00fcni intellekt platformas\u0131 universal h\u0259ll deyil. Maksimum d\u0259y\u0259r verdiyi ssenaril\u0259r var \u2014 v\u0259 t\u0259tbiqin vaxt\u0131ndan \u0259vv\u0259l ola bil\u0259c\u0259yi hallar da m\u00f6vcuddur.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Ssenaril\u0259r<\/th><th>T\u0259sir<\/th><th>\u015e\u0259rh<\/th><\/tr><\/thead><tbody><tr><td>G\u00fcnd\u0259 &gt;200 sor\u011fu olan e-ticar\u0259t<\/td><td>Maksimum<\/td><td>Y\u00fcks\u0259k t\u0259krarlanan sor\u011fu pay\u0131, ayd\u0131n ssenaril\u0259r<\/td><\/tr><tr><td>SaaS \/ texniki d\u0259st\u0259k<\/td><td>Y\u00fcks\u0259k<\/td><td>Birinci x\u0259tti aradan qald\u0131r\u0131r, m\u00fcr\u0259kk\u0259b hallar\u0131 insanlara burax\u0131r<\/td><\/tr><tr><td>Bank v\u0259 maliyy\u0259<\/td><td>Orta \/ t\u0259nziml\u0259n\u0259n<\/td><td>G\u00fccl\u00fc uy\u011funluq v\u0259 m\u0259lumat t\u0259hl\u00fck\u0259sizliyi t\u0259l\u0259b edir<\/td><\/tr><tr><td>S\u0259hiyy\u0259 \/ h\u00fcquqi xidm\u0259tl\u0259r<\/td><td>M\u0259hdud<\/td><td>Hallar\u0131n \u0259ks\u0259riyy\u0259ti insan m\u00fchakim\u0259si t\u0259l\u0259b edir<\/td><\/tr><tr><td>G\u00fcnd\u0259 &lt;30 sor\u011fu olan ki\u00e7ik biznes<\/td><td>A\u015fa\u011f\u0131<\/td><td>T\u0259tbiq x\u0259rcl\u0259ri \u00f6z\u00fcn\u00fc \u00f6d\u0259m\u0259y\u0259 bil\u0259r<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><strong>U\u011furu nec\u0259 \u00f6l\u00e7m\u0259k olar: izl\u0259nilm\u0259li \u0259sas g\u00f6st\u0259ricil\u0259r<\/strong><\/p>\n\n\n\n<p>Platforman\u0131n i\u015f\u0259 sal\u0131nmas\u0131 yaln\u0131z ba\u015flan\u011f\u0131cd\u0131r \u2014 d\u00fczg\u00fcn istiqam\u0259td\u0259 ir\u0259lil\u0259diyinizi anlamaq \u00fc\u00e7\u00fcn ayd\u0131n g\u00f6st\u0259ricil\u0259r laz\u0131md\u0131r.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Avtomatla\u015fd\u0131rma d\u0259r\u0259c\u0259si<\/strong> \u2014 insan i\u015ftirak\u0131 olmadan s\u00fcni intellekt t\u0259r\u0259find\u0259n h\u0259ll edil\u0259n sor\u011fular\u0131n faizi. N\u0259 q\u0259d\u0259r y\u00fcks\u0259k olsa, komandan\u0131z\u0131n i\u015f y\u00fck\u00fc bir o q\u0259d\u0259r az olar<\/li>\n\n\n\n<li><strong>FCR (\u0130lk \u018flaq\u0259d\u0259 H\u0259ll)<\/strong> \u2014 problemin ilk \u0259laq\u0259d\u0259 h\u0259ll edilib-edilm\u0259diyi. Art\u0131m m\u00fc\u015ft\u0259ril\u0259rin d\u0259rhal tam cavab ald\u0131\u011f\u0131n\u0131 g\u00f6st\u0259rir<\/li>\n\n\n\n<li><strong>AHT (Orta \u0130\u015fl\u0259m\u0259 M\u00fcdd\u0259ti)<\/strong> \u2014 agentin h\u0259r sor\u011fuya s\u0259rf etdiyi vaxt. Azalma s\u00fcni intellekt t\u0259klifl\u0259rinin v\u0259 vahid profill\u0259rin i\u015fl\u0259diyini g\u00f6st\u0259rir<\/li>\n\n\n\n<li><strong>CSAT (M\u00fc\u015ft\u0259ri M\u0259mnuniyy\u0259ti)<\/strong> \u2014 qar\u015f\u0131l\u0131ql\u0131 \u0259laq\u0259d\u0259n sonrak\u0131 m\u0259mnuniyy\u0259t g\u00f6st\u0259ricisi (m\u0259s., 1\u20135 v\u0259 ya \ud83d\udc4d\/\ud83d\udc4e). Art\u0131m xidm\u0259t keyfiyy\u0259tinin yax\u015f\u0131la\u015fd\u0131\u011f\u0131n\u0131 g\u00f6st\u0259rir<\/li>\n\n\n\n<li><strong>Eskalasiya d\u0259r\u0259c\u0259si<\/strong> \u2014 s\u00fcni intellektd\u0259n insanlara \u00f6t\u00fcr\u00fcl\u0259n sor\u011fular\u0131n faizi. Azalmal\u0131d\u0131r, lakin he\u00e7 vaxt s\u0131f\u0131ra \u00e7atmamal\u0131d\u0131r \u2014 m\u00fcr\u0259kk\u0259b hallar insan m\u00fcdaxil\u0259si t\u0259l\u0259b edir<\/li>\n\n\n\n<li><strong>M\u0259hdudla\u015fd\u0131rma d\u0259r\u0259c\u0259si<\/strong> \u2014 chatbot t\u0259r\u0259find\u0259n insan i\u015ftirak\u0131 olmadan tam h\u0259ll edil\u0259n sor\u011fular\u0131n faizi. Aydan-aya art\u0131m s\u00fcni intellektin \u00f6yr\u0259ndiyini v\u0259 bilik bazas\u0131 keyfiyy\u0259tinin yax\u015f\u0131la\u015fd\u0131\u011f\u0131n\u0131 g\u00f6st\u0259rir<\/li>\n<\/ul>\n\n\n\n<p><strong>NovaTalks: i\u015f\u0259 yarayan platforma<\/strong><\/p>\n\n\n\n<p>NovaTalks \u2014 b\u00fct\u00fcn \u00fcnsiyy\u0259t kanallar\u0131n\u0131 vahid interfeysd\u0259 birl\u0259\u015fdir\u0259n \u00e7oxkanall\u0131 m\u00fc\u015ft\u0259ri d\u0259st\u0259yi platformas\u0131d\u0131r. He\u00e7 bir m\u00fc\u015ft\u0259ri n\u0259z\u0259rsiz qalm\u0131r: b\u00fct\u00fcn sor\u011fular (mesencerl\u0259rd\u0259n, e-po\u00e7tdan v\u0259 sayt s\u00f6hb\u0259tind\u0259n) s\u00fcr\u0259tli emal \u00fc\u00e7\u00fcn bir yerd\u0259 toplan\u0131r.<\/p>\n\n\n\n<p>M\u00fc\u015ft\u0259ri s\u00f6hb\u0259t vasit\u0259sil\u0259 \u00fcnsiyy\u0259t qurma\u011fa \u00fcst\u00fcnl\u00fck vermirirs\u0259, agent bir klikl\u0259 telefon z\u0259ngin\u0259 ke\u00e7\u0259 v\u0259 ya e-po\u00e7t g\u00f6nd\u0259r\u0259 bil\u0259r. Platforma ist\u0259nil\u0259n \u0259laq\u0259 m\u0259rk\u0259zinin \u00f6l\u00e7\u00fcs\u00fc \u00fc\u00e7\u00fcn asanl\u0131qla miqyaslan\u0131r v\u0259 x\u00fcsusi inki\u015faf vasit\u0259sil\u0259 biznes ehtiyaclar\u0131na uy\u011funla\u015f\u0131r.<\/p>\n\n\n\n<p><strong>Platformaya daxil olanlar<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Chatbotlar<\/strong> \u2014 h\u0259r kanal \u00fc\u00e7\u00fcn \u00e7oxdilli botlar yaratmaq \u00fc\u00e7\u00fcn daxili qur\u011fu. Botlar 24\/7 i\u015fl\u0259yir v\u0259 laz\u0131m olduqda s\u00f6hb\u0259tl\u0259ri canl\u0131 agentl\u0259r\u0259 problemsiz \u00f6t\u00fcr\u00fcr<\/li>\n\n\n\n<li><strong>S\u00fcni intellekt al\u0259tl\u0259ri<\/strong> \u2014 s\u0259hvl\u0259ri d\u00fcz\u0259ld\u0259n, t\u0259rc\u00fcm\u0259 ed\u0259n, tonu t\u0259nziml\u0259y\u0259n v\u0259 s\u00f6hb\u0259tl\u0259ri \u00fcmumil\u0259\u015fdir\u0259n real vaxt k\u00f6m\u0259k\u00e7isi. Avtomatla\u015fd\u0131r\u0131lm\u0131\u015f keyfiyy\u0259t qiym\u0259tl\u0259ndirm\u0259si qar\u015f\u0131l\u0131ql\u0131 \u0259laq\u0259l\u0259rin 100%-ni t\u0259hlil edir, menecer is\u0259 \u0259l il\u0259 maksimum 5%-ni n\u0259z\u0259rd\u0259n ke\u00e7ir\u0259 bilir<\/li>\n\n\n\n<li><strong>Hesabatlar<\/strong> \u2014 f\u0259rdil\u0259\u015fdiril\u0259 bil\u0259n hesabatlar, agent performans g\u00f6st\u0259ricil\u0259ri v\u0259 xidm\u0259t keyfiyy\u0259tinin real vaxt rejimind\u0259 izl\u0259nm\u0259si<\/li>\n\n\n\n<li><strong>NovaTalks Insights<\/strong> \u2014 s\u00f6hb\u0259tl\u0259rd\u0259n \u0259sas fikirl\u0259ri avtomatik \u00e7\u0131xaran v\u0259 b\u00f6y\u00fck h\u0259cmli m\u0259lumatlar\u0131 \u0259laq\u0259 m\u0259rk\u0259zi \u00fc\u00e7\u00fcn f\u0259aliyy\u0259t\u0259 ke\u00e7iril\u0259 bil\u0259n t\u0259kmill\u0259\u015fdirm\u0259l\u0259r\u0259 \u00e7evir\u0259n m\u0259tn v\u0259 nitq analitikas\u0131<\/li>\n<\/ul>\n\n\n\n<p>H\u0259r NovaTalks m\u00fc\u015ft\u0259risi f\u0259rdi hesab meneceri v\u0259 h\u0259r yerd\u0259n \u00fcnsiyy\u0259ti idar\u0259 etm\u0259k \u00fc\u00e7\u00fcn mobil t\u0259tbiq\u0259 giri\u015f \u0259ld\u0259 edir.<\/p>\n\n\n\n<p><strong>N\u0259tic\u0259<\/strong><\/p>\n\n\n\n<p>\u015eirk\u0259tiniz m\u00fc\u015ft\u0259ril\u0259r\u0259 bir ne\u00e7\u0259 kanal vasit\u0259sil\u0259 d\u0259st\u0259k g\u00f6st\u0259rirs\u0259 v\u0259 g\u00fcnd\u0259lik 50\u2013100-d\u0259n \u00e7ox t\u0259krarlanan sor\u011funu idar\u0259 edirs\u0259, omnikanal s\u00fcni intellekt platformas\u0131 \u00f6z\u00fcn\u00fc \u00f6d\u0259yir.<\/p>\n\n\n\n<p>Komandan\u0131 azaltmaqla deyil, eyni komandaya daha \u00e7ox sor\u011funu, daha s\u0259m\u0259r\u0259li v\u0259 daha az t\u00fck\u0259nm\u0259 il\u0259 idar\u0259 etm\u0259y\u0259 imkan verm\u0259kl\u0259.<\/p>\n\n\n\n<p>N\u0259tic\u0259l\u0259r reald\u0131r \u2014 lakin onlar d\u00fczg\u00fcn t\u0259tbiq, yax\u015f\u0131 strukturla\u015fd\u0131r\u0131lm\u0131\u015f bilik bazas\u0131 v\u0259 davaml\u0131 t\u0259kmill\u0259\u015fm\u0259y\u0259 sadiqlik t\u0259l\u0259b edir. Platforma bird\u0259f\u0259lik h\u0259ll deyil; ciddi yana\u015fanlar \u00fc\u00e7\u00fcn n\u0259tic\u0259 ver\u0259n davaml\u0131 bir prosesdir.<\/p>\n\n\n\n<p><strong>TSS<\/strong><\/p>\n\n\n\n<p><strong>Omnikanal s\u00fcni intellekt mesajla\u015fma platformas\u0131 sad\u0259 dill\u0259 n\u0259dir?<\/strong> Bu, b\u00fct\u00fcn m\u00fc\u015ft\u0259ri mesajlar\u0131n\u0131n (Telegram, WhatsApp, Viber, Instagram, e-po\u00e7t v\u0259 sayt s\u00f6hb\u0259ti) topland\u0131\u011f\u0131 v\u0259 s\u00fcni intellektin onlara cavab verm\u0259y\u0259 k\u00f6m\u0259k etdiyi vahid bir yerdir. Agentl\u0259r be\u015f ni\u015fan \u0259v\u0259zin\u0259 bir p\u0259nc\u0259r\u0259 g\u00f6r\u00fcr, s\u00fcni intellekt is\u0259 t\u0259krarlanan suallar\u0131 avtomatik olaraq idar\u0259 edir.<\/p>\n\n\n\n<p><strong>S\u00fcni intellekt d\u0259st\u0259k agentl\u0259rimi \u0259v\u0259z ed\u0259c\u0259kmi?<\/strong> Xeyr. S\u00fcni intellekt t\u0259krarlanan, rutin sor\u011fular\u0131 \u00f6z \u00fcz\u0259rin\u0259 g\u00f6t\u00fcr\u00fcr v\u0259 agentl\u0259r\u0259 m\u00fcr\u0259kk\u0259b, emosional v\u0259 ya qeyri-standart v\u0259ziyy\u0259tl\u0259r \u00fc\u00e7\u00fcn daha \u00e7ox vaxt verir. Bu c\u00fcr platformalar\u0131 t\u0259tbiq ed\u0259n \u015firk\u0259tl\u0259r ad\u0259t\u0259n komandalar\u0131n\u0131 azaltm\u0131r \u2014 sad\u0259c\u0259 s\u0259yl\u0259ri yenid\u0259n b\u00f6l\u00fc\u015fd\u00fcr\u00fcrl\u0259r.<\/p>\n\n\n\n<p><strong>S\u00fcni intellektin d\u00fczg\u00fcn cavab verdiyin\u0259 v\u0259 m\u00fc\u015ft\u0259ril\u0259ri \u00e7a\u015fd\u0131rmad\u0131\u011f\u0131na nec\u0259 \u0259min ola bil\u0259r\u0259m?<\/strong> Keyfiyy\u0259t\u0259 n\u0259zar\u0259t sistemi laz\u0131md\u0131r: avtomatla\u015fd\u0131r\u0131lm\u0131\u015f cavablar\u0131n m\u00fcnt\u0259z\u0259m n\u0259z\u0259rd\u0259n ke\u00e7irilm\u0259si, etibar h\u0259ddl\u0259ri (bundan a\u015fa\u011f\u0131da s\u00fcni intellekt m\u00fcst\u0259qil cavab vermir) v\u0259 m\u00fc\u015ft\u0259ril\u0259rin insana ke\u00e7mesi \u00fc\u00e7\u00fcn asan se\u00e7im. Yax\u015f\u0131 platforma &#8220;u\u011fursuz&#8221; qar\u015f\u0131l\u0131ql\u0131 \u0259laq\u0259l\u0259ri izl\u0259m\u0259y\u0259 v\u0259 bilik bazas\u0131n\u0131 davaml\u0131 t\u0259kmill\u0259\u015fdirm\u0259y\u0259 imkan verir.<\/p>\n\n\n\n<p><strong>NovaTalks d\u0259st\u0259k i\u015f y\u00fck\u00fcn\u00fc nec\u0259 azald\u0131r?<\/strong> NovaTalks b\u00fct\u00fcn \u00fcnsiyy\u0259t kanallar\u0131n\u0131 vahid interfeysd\u0259 birl\u0259\u015fdirir. Agentl\u0259r kanaldan as\u0131l\u0131 olmayaraq m\u00fc\u015ft\u0259rinin tam tarix\u00e7\u0259sini g\u00f6r\u00fcr v\u0259 ni\u015fanlar aras\u0131nda ke\u00e7id\u0259 vaxt itirmir.<\/p>\n\n\n\n<p>Daxili chatbotlar 24\/7 t\u0259krarlanan sor\u011fular\u0131 idar\u0259 edir, s\u00fcni intellekt k\u00f6m\u0259k\u00e7isi is\u0259 real vaxt rejimind\u0259 agentl\u0259ri d\u0259st\u0259kl\u0259yir: cavab t\u0259klif edir, s\u0259hvl\u0259ri d\u00fcz\u0259ldir v\u0259 s\u00f6hb\u0259tl\u0259ri \u00fcmumil\u0259\u015fdirir. Avtomatla\u015fd\u0131r\u0131lm\u0131\u015f keyfiyy\u0259t qiym\u0259tl\u0259ndirm\u0259si qar\u015f\u0131l\u0131ql\u0131 \u0259laq\u0259l\u0259rin 100%-ni t\u0259hlil edir v\u0259 menecerl\u0259r\u0259 yaln\u0131z h\u0259qiq\u0259t\u0259n diqq\u0259t t\u0259l\u0259b ed\u0259n hallara diqq\u0259t yetirm\u0259y\u0259 imkan verir.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Orta statistik e-ticar\u0259t biznesinin m\u00fc\u015ft\u0259ri d\u0259st\u0259yi \u015f\u00f6b\u0259sind\u0259 adi bir bazar ert\u0259si g\u00fcn\u00fcn\u00fc t\u0259s\u0259vv\u00fcr edin. Brauzerin bir tab\u0131nda Telegram, ikincisind\u0259 WhatsApp Business, \u00fc\u00e7\u00fcnc\u00fcs\u00fcnd\u0259 Instagram Direct, d\u00f6rd\u00fcnc\u00fcs\u00fcnd\u0259 e-po\u00e7t, be\u015fincisind\u0259 is\u0259 veb-sayt\u0131n canl\u0131 \u00e7at\u0131 a\u00e7\u0131qd\u0131r. Operator davaml\u0131 olaraq onlar aras\u0131nda ke\u00e7id edir, m\u00fcraci\u0259tl\u0259ri \u00e7atd\u0131rmaqda \u00e7\u0259tinlik \u00e7\u0259kir v\u0259 cavablar gecikdikc\u0259 m\u00fc\u015ft\u0259ril\u0259r r\u0259qibl\u0259rin yan\u0131na gedir.<br \/>\nBu xaosdan \u00e7\u0131x\u0131\u015f yolu daxili s\u00fcni intellekt\u0259 (S\u0130) malik omni-kanal platformad\u0131r. B\u0259s bu, praktikada n\u0259 dem\u0259kdir, i\u015f y\u00fck\u00fcn\u00fc tam olaraq nec\u0259 azald\u0131r v\u0259 hans\u0131 riskl\u0259rd\u0259n x\u0259b\u0259rdar olmaq laz\u0131md\u0131r? G\u0259lin, ara\u015fd\u0131raq.<\/p>\n","protected":false},"author":7,"featured_media":10801,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[39],"tags":[],"class_list":["post-10815","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>S\u00fcni intellekt mesajla\u015fma platformalar\u0131 d\u0259st\u0259k i\u015f y\u00fck\u00fcn\u00fc nec\u0259 azald\u0131r - Novatalks<\/title>\n<meta name=\"description\" content=\"Omnikanal s\u00fcni intellekt platformas\u0131n\u0131n biznesinizd\u0259 d\u0259st\u0259yi nec\u0259 avtomatla\u015fd\u0131rd\u0131\u011f\u0131n\u0131, i\u015f y\u00fck\u00fcn\u00fc nec\u0259 azaltd\u0131\u011f\u0131n\u0131 v\u0259 m\u00fc\u015ft\u0259ri xidm\u0259tini nec\u0259 t\u0259kmill\u0259\u015fdirdiyini \u00f6yr\u0259nin.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/novatalks.ai\/az\/blog\/omnichannel-ai-platform-reduce-customer-support-workload\/\" \/>\n<meta property=\"og:locale\" content=\"az_AZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"S\u00fcni intellekt mesajla\u015fma platformalar\u0131 d\u0259st\u0259k i\u015f y\u00fck\u00fcn\u00fc nec\u0259 azald\u0131r - 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