{"id":11059,"date":"2026-06-08T06:54:02","date_gmt":"2026-06-08T03:54:02","guid":{"rendered":"https:\/\/novatalks.ai\/blog\/novatalks-outbound-dialer-how-to-stop-losing-customers\/"},"modified":"2026-06-17T12:32:26","modified_gmt":"2026-06-17T09:32:26","slug":"novataks-outbound-dialer-for-contact-center","status":"publish","type":"post","link":"https:\/\/novatalks.ai\/az\/blog\/novataks-outbound-dialer-for-contact-center\/","title":{"rendered":"NovaTalks Outbound Dialer: m\u00fc\u015ft\u0259ril\u0259ri itirm\u0259yi nec\u0259 dayand\u0131rmaq olar"},"content":{"rendered":"\n

Sat\u0131\u015f \u015f\u00f6b\u0259si g\u00fcnd\u0259 200 z\u0259ng edir, lakin onlardan yaln\u0131z 40-\u0131 real dan\u0131\u015f\u0131\u011fa \u00e7evrilir. Qalanlar\u0131 uzun siqnallar, \u0259l\u00e7atmaz n\u00f6mr\u0259l\u0259r v\u0259 m\u0259\u015f\u011ful x\u0259tl\u0259rdir. Operatorlar yorulur, motivasiya azal\u0131r, n\u0259tic\u0259l\u0259r is\u0259 artm\u0131r. \u018fsl problem is\u0259 al\u0259td\u0259dir.<\/p>\n\n\n\n

NovaTalks Outbound Dialer m\u0259hz bu problemi h\u0259ll edir: sistem \u00e7\u0131x\u0131\u015f z\u0259ngl\u0259rinin b\u00fct\u00fcn texniki hiss\u0259sini \u00f6z \u00fcz\u0259rin\u0259 g\u00f6t\u00fcr\u00fcr, operatorlar is\u0259 yaln\u0131z telefonu art\u0131q a\u00e7m\u0131\u015f insanlarla i\u015fl\u0259yirl\u0259r.<\/p>\n\n\n\n

Kontakt m\u0259rk\u0259zinin effektivliyi harada itir<\/strong><\/h2>\n\n\n\n

H\u0259ll haqq\u0131nda dan\u0131\u015fmazdan \u0259vv\u0259l probleml\u0259ri birba\u015fa adland\u0131rmaq vacibdir.<\/p>\n\n\n\n

Operatorlar dan\u0131\u015fmaq \u0259v\u0259zin\u0259 g\u00f6zl\u0259yirl\u0259r.<\/strong> \u018fl il\u0259 n\u00f6mr\u0259 y\u0131\u011f\u0131m\u0131 v\u0259 uzun siqnallar operatorun i\u015f vaxt\u0131n\u0131n yar\u0131s\u0131na q\u0259d\u0259rini ala bil\u0259r. Bir n\u00f6vb\u0259d\u0259 30 dan\u0131\u015f\u0131q apara bil\u0259c\u0259k \u0259m\u0259kda\u015f n\u0259tic\u0259d\u0259 yaln\u0131z 10 dan\u0131\u015f\u0131q apar\u0131r.<\/p>\n\n\n\n

Baza b\u00f6y\u00fckd\u00fcr, lakin \u0259laq\u0259 faizi a\u015fa\u011f\u0131d\u0131r.<\/strong> \u018fg\u0259r 100 z\u0259ngd\u0259n yaln\u0131z 20-si cavabland\u0131r\u0131l\u0131rsa, qalan 80 c\u0259hd sad\u0259c\u0259 itib gedir. T\u0259krar \u0259laq\u0259 m\u0259ntiqi olmadan bu m\u00fc\u015ft\u0259ril\u0259r h\u0259mi\u015f\u0259lik i\u015fl\u0259nm\u0259mi\u015f qal\u0131r.<\/p>\n\n\n\n

Cavab yoxdur \u2014 m\u00fc\u015ft\u0259ri itirilir.<\/strong> M\u00fc\u015ft\u0259ri telefonu a\u00e7mad\u0131. Sonra n\u0259 ba\u015f verir? \u018fks\u0259r kontakt m\u0259rk\u0259zl\u0259rind\u0259 \u2014 he\u00e7 n\u0259. Ba\u015fqa kanal vasit\u0259sil\u0259 kommunikasiyan\u0131n avtomatik davam\u0131 yoxdur.<\/p>\n\n\n\n

Avtomatla\u015fd\u0131r\u0131la bil\u0259n rutin.<\/strong> Borc xat\u0131rlatmalar\u0131, sifari\u015f t\u0259sdiql\u0259ri v\u0259 \u00e7atd\u0131r\u0131lma bildiri\u015fl\u0259ri canl\u0131 operator t\u0259l\u0259b etm\u0259y\u0259n, lakin h\u0259r g\u00fcn onlar\u0131n vaxt\u0131n\u0131 alan tap\u015f\u0131r\u0131qlard\u0131r.<\/p>\n\n\n\n

NovaTalks Outbound Dialer nec\u0259 i\u015fl\u0259yir<\/strong><\/h2>\n\n\n\n

NovaTalks Dialer m\u00fc\u015ft\u0259ri bazas\u0131n\u0131n emal\u0131 \u00fc\u00e7\u00fcn s\u0259sli z\u0259ngl\u0259ri v\u0259 messencerl\u0259ri vahid ssenaril\u0259rd\u0259 birl\u0259\u015fdir\u0259n k\u00fctl\u0259vi \u00e7\u0131x\u0131\u015f kommunikasiyalar\u0131 al\u0259tidir.<\/p>\n\n\n\n

S\u0259sli kampaniyalar \u00fc\u00e7\u00fcn iki rejim m\u00f6vcuddur:<\/p>\n\n\n\n

    \n
  • Progressive<\/strong> \u2014 sistem n\u00f6mr\u0259l\u0259ri avtomatik y\u0131\u011f\u0131r v\u0259 m\u00fc\u015ft\u0259ri cavab ver\u0259n kimi z\u0259ng m\u00f6vcud operatora \u00f6t\u00fcr\u00fcl\u00fcr. Operator art\u0131q canl\u0131 dan\u0131\u015f\u0131\u011fa qo\u015fulur. \u018fg\u0259r bazada \u0259laq\u0259 faizi a\u015fa\u011f\u0131d\u0131rsa, sistem h\u0259r operator \u00fc\u00e7\u00fcn paralel olaraq bir ne\u00e7\u0259 z\u0259ng ba\u015flada v\u0259 komandan\u0131 sabit \u015f\u0259kild\u0259 y\u00fckl\u00fc saxlaya bil\u0259r.<\/li>\n\n\n\n
  • Agentless IVR<\/strong> \u2014 operator i\u015ftirak\u0131 olmadan tam avtomatla\u015fd\u0131r\u0131lm\u0131\u015f \u00e7\u0131x\u0131\u015f z\u0259ngidir. Ba\u011flant\u0131dan sonra m\u00fc\u015ft\u0259ri f\u0259rdil\u0259\u015fdirilmi\u015f s\u0259sli mesaj e\u015fidir: ad\u0131, borc m\u0259bl\u0259\u011fi, tarix, sifari\u015f detallar\u0131 \u2014 h\u0259r \u015fey f\u0259rdi \u015f\u0259kild\u0259 \u0259lav\u0259 olunur. Operator laz\u0131m olarsa, m\u00fc\u015ft\u0259ri d\u00fcym\u0259ni bas\u0131r v\u0259 IVR-d\u0259n birba\u015fa canl\u0131 \u0259laq\u0259y\u0259 ke\u00e7ir.<\/li>\n<\/ul>\n\n\n\n

    Ayarlar\u0131n, kampaniya parametrl\u0259rinin v\u0259 t\u0259krar z\u0259ng m\u0259ntiqinin \u0259trafl\u0131 t\u0259sviri Outbound Dialer haqq\u0131nda m\u0259qal\u0259mizd\u0259 m\u00f6vcuddur.<\/p>\n\n\n\n

    Real ssenaril\u0259r: biznesd\u0259 nec\u0259 i\u015fl\u0259yir<\/strong><\/h2>\n\n\n\n

    Maliyy\u0259 sektorunda collection<\/strong><\/p>\n\n\n\n

    IVR avtomatik elan edir: \u201cBorcunuz 500 UAH t\u0259\u015fkil edir, \u00f6d\u0259ni\u015f tarixi ay\u0131n 20-sin\u0259d\u0259kdir.\u201d Minl\u0259rl\u0259 kontakt b\u00f6y\u00fck operator komandas\u0131 olmadan bir ne\u00e7\u0259 d\u0259qiq\u0259 \u0259rzind\u0259 emal olunur. M\u00fc\u015ft\u0259ri d\u0259rhal d\u00fcym\u0259ni basaraq d\u0259qiql\u0259\u015fdirm\u0259 \u00fc\u00e7\u00fcn operatora qo\u015fula bil\u0259r.<\/p>\n\n\n\n

    Effektiv sat\u0131\u015flar<\/strong><\/p>\n\n\n\n

    Operator m\u00fc\u015ft\u0259ri \u201cSalam\u201d dedikd\u0259n 1\u20132 saniy\u0259 sonra z\u0259ngi q\u0259bul edir. G\u00f6zl\u0259m\u0259 yoxdur, uzun siqnallar yoxdur \u2014 d\u0259rhal canl\u0131 dan\u0131\u015f\u0131q var. \u018fl il\u0259 n\u00f6mr\u0259 y\u0131\u011f\u0131m\u0131 il\u0259 m\u00fcqayis\u0259d\u0259 h\u0259r operator \u00fczr\u0259 canl\u0131 kontaktlar\u0131n say\u0131 2\u20133 d\u0259f\u0259 art\u0131r.<\/p>\n\n\n\n

    Cross-channel effekti<\/strong><\/p>\n\n\n\n

    Q\u0131sa z\u0259ngd\u0259n v\u0259 ya u\u011furlu dan\u0131\u015f\u0131qdan sonra sistem t\u0259klif detallar\u0131n\u0131 avtomatik olaraq messencer\u0259 g\u00f6nd\u0259rir. M\u00fc\u015ft\u0259ri m\u0259lumat\u0131 s\u0259sli \u015f\u0259kild\u0259 al\u0131r v\u0259 d\u0259rhal yaz\u0131l\u0131 formada da \u0259ld\u0259 edir. Cavab ehtimal\u0131 t\u0259kc\u0259 z\u0259ngd\u0259n sonrak\u0131 v\u0259ziyy\u0259tl\u0259 m\u00fcqayis\u0259d\u0259 xeyli y\u00fcks\u0259k olur.<\/p>\n\n\n\n

    Logistika v\u0259 servis<\/strong><\/p>\n\n\n\n

    Kuryerin g\u0259lm\u0259si haqq\u0131nda bildiri\u015fl\u0259r, servis g\u00f6r\u00fc\u015fl\u0259ri \u00fc\u00e7\u00fcn xat\u0131rlatmalar v\u0259 sifari\u015f t\u0259sdiql\u0259ri avtomatik \u015f\u0259kild\u0259 h\u0259yata ke\u00e7irilir. Operatora ehtiyac yoxdur, m\u00fc\u015ft\u0259ri is\u0259 m\u0259lumat\u0131 vaxt\u0131nda al\u0131r.<\/p>\n\n\n\n

    Bu al\u0259t kiml\u0259r \u00fc\u00e7\u00fcn uy\u011fundur<\/strong><\/p>\n\n\n\n

    Dialer 1 000+ kontakt\u0131 olan bazalara sahib \u015firk\u0259tl\u0259r \u00fc\u00e7\u00fcn n\u0259z\u0259rd\u0259 tutulub. Daha ki\u00e7ik bazalar \u00fc\u00e7\u00fcn \u0259l il\u0259 z\u0259ng etm\u0259k daha effektiv olacaq.<\/p>\n\n\n\n

      \n
    • Maliyy\u0259 qurumlar\u0131 v\u0259 MFO-lar<\/strong> \u2014 komandan\u0131 geni\u015fl\u0259ndirm\u0259d\u0259n collection kampaniyalar\u0131 v\u0259 avtomatik \u00f6d\u0259ni\u015f xat\u0131rlatmalar\u0131.<\/li>\n\n\n\n
    • E-commerce v\u0259 Retail<\/strong> \u2014 promosiyalar v\u0259 sifari\u015f t\u0259sdiql\u0259ri haqq\u0131nda IVR vasit\u0259sil\u0259 k\u00fctl\u0259vi bildiri\u015fl\u0259r, operatora qo\u015fulmaq imkan\u0131 il\u0259.<\/li>\n\n\n\n
    • Logistika v\u0259 servis<\/strong> \u2014 avtomatik bildiri\u015fl\u0259r v\u0259 servis g\u00f6r\u00fc\u015fl\u0259rinin planla\u015fd\u0131r\u0131lmas\u0131.<\/li>\n\n\n\n
    • Outsource kontakt m\u0259rk\u0259zl\u0259ri<\/strong> \u2014 \u015ftat x\u0259rcl\u0259rini art\u0131rmadan b\u00f6y\u00fck bazalar \u00fczr\u0259 outbound sat\u0131\u015flar \u00fc\u00e7\u00fcn soyuq v\u0259 isti z\u0259ngl\u0259r.<\/li>\n<\/ul>\n\n\n\n

      Niy\u0259 Ringostat v\u0259 ya Binotel deyil<\/strong><\/h2>\n\n\n\n
      Funksiya<\/th>Ringostat<\/th>Binotel<\/th>NovaTalks Dialer<\/th><\/tr><\/thead>
      Baza y\u00fckl\u0259nm\u0259si<\/td>Excel fayl\u0131<\/td>\u2014<\/td>CSV + sistemd\u0259n se\u00e7im<\/td><\/tr>
      Callback m\u0259ntiqi<\/td>M\u00f6vcud deyil<\/td>M\u00f6vcud deyil<\/td>Attempt Control<\/td><\/tr>
      IVR s\u0259sli elan<\/td>M\u00f6vcud deyil<\/td>M\u00f6vcud deyil<\/td>F\u0259rdil\u0259\u015fdirm\u0259 il\u0259 m\u00f6vcuddur<\/td><\/tr>
      Cross-channel kommunikasiya<\/td>M\u00f6vcud deyil<\/td>M\u00f6vcud deyil<\/td>Telegram, Viber, Email<\/td><\/tr>
      K\u00fctl\u0259vi kampaniyalar<\/td>Sad\u0259 outbound z\u0259ngl\u0259r<\/td>Modul m\u00f6vcud deyil<\/td>Tam al\u0259tl\u0259r d\u0259sti<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

      Ringostat Excel fayl\u0131 y\u00fckl\u0259m\u0259y\u0259 v\u0259 sad\u0259 outbound z\u0259ng kampaniyas\u0131 i\u015f\u0259 salma\u011fa imkan verir. Lakin burada t\u0259krar z\u0259ng m\u0259ntiqi, IVR s\u0259sli elan v\u0259 cross-channel kommunikasiya yoxdur. Binotel-d\u0259 is\u0259 \u00fcmumiyy\u0259tl\u0259 tam funksional Outbound modulu yoxdur.<\/p>\n\n\n\n

      Avtomatik \u00e7\u0131x\u0131\u015f z\u0259ngl\u0259ri haqq\u0131nda mifl\u0259r<\/strong><\/h2>\n\n\n\n

      \u201cM\u00fc\u015ft\u0259ril\u0259r spamdan \u015fikay\u0259t ed\u0259c\u0259kl\u0259r.\u201d<\/strong>
      Sistem \u00e7evik c\u0259hd limitl\u0259rini v\u0259 i\u015f qrafikl\u0259rini konfiqurasiya etm\u0259y\u0259 imkan verir. Z\u0259ngl\u0259r yaln\u0131z uy\u011fun vaxtda v\u0259 icaz\u0259 veril\u0259nd\u0259n daha tez-tez olmayaraq edilir.<\/p>\n\n\n\n

      \u201cOperatorlar \u00e7atd\u0131rmayacaqlar.\u201d<\/strong>
      H\u0259r operator \u00fc\u00e7\u00fcn x\u0259tt say\u0131n\u0131 \u00f6z\u00fcn\u00fcz t\u0259yin edirsiniz, m\u0259s\u0259l\u0259n, 1:1. \u0130\u015f y\u00fck\u00fc tam n\u0259zar\u0259tiniz alt\u0131ndad\u0131r.<\/p>\n\n\n\n

      \u201cBunu konfiqurasiya etm\u0259k \u00e7ox \u00e7\u0259tindir.\u201d<\/strong>
      NovaTalks ilk i\u015f\u0259 sal\u0131nmada k\u00f6m\u0259k edir v\u0259 komandan\u0131 \u00f6yr\u0259dir. Ayarlarda m\u00fcr\u0259kk\u0259b he\u00e7 n\u0259 yoxdur.<\/p>\n\n\n\n

      FAQ<\/strong><\/h2>\n\n\n\n

      Outbound Dialer n\u0259dir?<\/strong><\/p>\n\n\n\n

      Outbound Dialer avtomatik \u00e7\u0131x\u0131\u015f z\u0259ngl\u0259ri sistemidir. O, kontakt siyah\u0131s\u0131ndan z\u0259ngl\u0259ri \u00f6z\u00fc ba\u015flad\u0131r v\u0259 yaln\u0131z canl\u0131 ba\u011flant\u0131lar\u0131 \u2014 m\u00fc\u015ft\u0259ri cavab verdikd\u0259n sonra \u2014 operatora \u00f6t\u00fcr\u00fcr.<\/p>\n\n\n\n

      Progressive Agentless-d\u0259n n\u0259 il\u0259 f\u0259rql\u0259nir?<\/strong><\/p>\n\n\n\n

      Progressive rejimind\u0259 ba\u011flant\u0131dan sonra dan\u0131\u015f\u0131\u011f\u0131 canl\u0131 operator apar\u0131r. Agentless rejimind\u0259 is\u0259 m\u00fc\u015ft\u0259ri avtomatla\u015fd\u0131r\u0131lm\u0131\u015f f\u0259rdil\u0259\u015fdirilmi\u015f mesaj e\u015fidir \u2014 operatora ehtiyac olmur.<\/p>\n\n\n\n

      Z\u0259ngl\u0259ri v\u0259 messencerl\u0259ri bir kampaniyada birl\u0259\u015fdirm\u0259k m\u00fcmk\u00fcnd\u00fcrm\u00fc?<\/strong><\/p>\n\n\n\n

      B\u0259li. \u018fg\u0259r z\u0259ng ba\u015f tutmursa, sistem kommunikasiyan\u0131 avtomatik olaraq Telegram, Viber v\u0259 ya email vasit\u0259sil\u0259 davam etdirir.<\/p>\n\n\n\n

      Dialer hans\u0131 baza \u00f6l\u00e7\u00fcs\u00fc \u00fc\u00e7\u00fcn uy\u011fundur?<\/strong><\/p>\n\n\n\n

      1 000+ kontakt \u00fc\u00e7\u00fcn. Daha ki\u00e7ik bazalar \u00fc\u00e7\u00fcn \u0259l il\u0259 z\u0259ng etm\u0259k daha effektiv olacaq.<\/p>\n\n\n\n

      Sistemi konfiqurasiya etm\u0259k \u00e7\u0259tindirmi?<\/strong><\/p>\n\n\n\n

      NovaTalks ilk i\u015f\u0259 sal\u0131nmada k\u00f6m\u0259k edir v\u0259 t\u0259lim t\u0259qdim edir. Parametrl\u0259rin \u0259ks\u0259riyy\u0259ti developer i\u015ftirak\u0131 olmadan interfeys vasit\u0259sil\u0259 konfiqurasiya olunur.<\/p>\n\n\n\n

      Texniki ayarlar haqq\u0131nda daha \u0259trafl\u0131 harada oxuya bil\u0259r\u0259m?<\/strong><\/p>\n\n\n\n

      B\u00fct\u00fcn parametrl\u0259rin, Attempt Control-un, kontakt siyah\u0131lar\u0131n\u0131n v\u0259 analitikan\u0131n \u0259trafl\u0131 t\u0259sviri NovaTalks Outbound Dialer haqq\u0131nda texniki m\u0259qal\u0259mizd\u0259 m\u00f6vcuddur.<\/p>\n","protected":false},"excerpt":{"rendered":"

      Sat\u0131\u015f \u015f\u00f6b\u0259si g\u00fcnd\u0259 200 z\u0259ng edir, lakin onlardan yaln\u0131z 40-\u0131 real dan\u0131\u015f\u0131\u011fa \u00e7evrilir. Qalanlar\u0131 uzun siqnallar, \u0259l\u00e7atmaz n\u00f6mr\u0259l\u0259r v\u0259 m\u0259\u015f\u011ful x\u0259tl\u0259rdir. Operatorlar yorulur, motivasiya azal\u0131r, n\u0259tic\u0259l\u0259r is\u0259 artm\u0131r. \u018fsl problem is\u0259 al\u0259td\u0259dir.
      \nNovaTalks Outbound Dialer m\u0259hz bu problemi h\u0259ll edir: sistem \u00e7\u0131x\u0131\u015f z\u0259ngl\u0259rinin b\u00fct\u00fcn texniki hiss\u0259sini \u00f6z \u00fcz\u0259rin\u0259 g\u00f6t\u00fcr\u00fcr, operatorlar is\u0259 yaln\u0131z telefonu art\u0131q a\u00e7m\u0131\u015f m\u00fc\u015ft\u0259ril\u0259rl\u0259 i\u015fl\u0259yirl\u0259r.<\/p>\n","protected":false},"author":7,"featured_media":10997,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[39],"tags":[4178,3961,4179,4181,4180,1178,408,4183,4182,385,3948,4185,4184,4186,3949,1514,467,2522],"class_list":["post-11059","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-agentsiz-znglr","tag-autodialer-az","tag-avtomatik-znglr","tag-borclulara-znglr","tag-collection-znglri","tag-ivr-3","tag-kontakt-mrkzi","tag-messencer-kampaniyasi","tag-mustri-bazasina-kutlvi-znglr","tag-novatalks-4","tag-outbound-dialer-az","tag-outbound-znglr","tag-outbound-znglrin-avtomatlasdirilmasi","tag-outsource-kontakt-mrkzi","tag-progressive-dialer-az","tag-soyuq-znglr","tag-telefoniya-2","tag-znglr"],"acf":[],"yoast_head":"\nKontakt m\u0259rk\u0259zl\u0259ri \u00fc\u00e7\u00fcn Outbound Dialer \u2014 NovaTalks<\/title>\n<meta name=\"description\" content=\"M\u00fc\u015ft\u0259ri bazas\u0131na avtomatik z\u0259ngl\u0259r \u2014 daha \u00e7ox canl\u0131 dan\u0131\u015f\u0131q, daha az \u0259l i\u015fi. 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