{"id":11071,"date":"2026-06-08T07:08:36","date_gmt":"2026-06-08T04:08:36","guid":{"rendered":"https:\/\/novatalks.ai\/blog\/telephony-in-a-contact-center-more-than-just-calls\/"},"modified":"2026-06-17T12:43:54","modified_gmt":"2026-06-17T09:43:54","slug":"ip-telephony-for-contact-center-novatalks","status":"publish","type":"post","link":"https:\/\/novatalks.ai\/az\/blog\/ip-telephony-for-contact-center-novatalks\/","title":{"rendered":"Kontakt m\u0259rk\u0259zind\u0259 telefoniya: sad\u0259c\u0259 z\u0259ngl\u0259rd\u0259n daha \u00e7ox"},"content":{"rendered":"\n<p><strong>Telefon z\u0259ngi h\u0259l\u0259 d\u0259 m\u00fc\u015ft\u0259ril\u0259r \u00fc\u00e7\u00fcn \u0259n vacib kanallardan biridir.<\/strong> X\u00fcsusil\u0259 m\u0259s\u0259l\u0259 m\u00fcr\u0259kk\u0259b, t\u0259cili olduqda v\u0259 ya insan \u00fc\u00e7\u00fcn yazmaqdan daha \u00e7ox dan\u0131\u015fmaq rahat olduqda.<\/p>\n\n\n\n<p>Lakin m\u00fcasir kontakt m\u0259rk\u0259zind\u0259 telefoniya n\u00f6vb\u0259l\u0259ri, operatorlar aras\u0131nda paylama, z\u0259ngl\u0259rin y\u00f6nl\u0259ndirilm\u0259si, z\u0259ngl\u0259rin yaz\u0131lmas\u0131 v\u0259 burax\u0131lm\u0131\u015f z\u0259ngl\u0259r\u0259 n\u0259zar\u0259ti \u0259hat\u0259 edir. B\u00fct\u00fcn bu prosesl\u0259r ya problemsiz i\u015fl\u0259yir, ya da xaos yarad\u0131r.<\/p>\n\n\n\n<p>NovaTalks telefoniyan\u0131 dig\u0259r kanallarla \u2014 messencerl\u0259r, canl\u0131 \u00e7at v\u0259 e-po\u00e7tla \u2014 vahid interfeysd\u0259 birl\u0259\u015fdirir. Operator z\u0259ngl\u0259ri v\u0259 mesajlar\u0131 bir p\u0259nc\u0259r\u0259d\u0259 g\u00f6r\u00fcr. Menecer is\u0259 h\u0259r \u015feyi bir yerd\u0259n idar\u0259 edir.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">NovaTalks n\u0259 ed\u0259 bilir<\/h2>\n\n\n\n<p><strong>Z\u0259ngl\u0259rin v\u0259 \u00e7atlar\u0131n \u00e7evik paylanmas\u0131<\/strong><\/p>\n\n\n\n<p>Operatorun eyni anda ne\u00e7\u0259 z\u0259ng v\u0259 \u00e7at emal ed\u0259 bil\u0259c\u0259yini siz m\u00fc\u0259yy\u0259n edirsiniz. \u0130\u015f y\u00fck\u00fc b\u0259rab\u0259r paylan\u0131r, buna g\u00f6r\u0259 he\u00e7 bir operator h\u0259ddind\u0259n art\u0131q y\u00fckl\u0259nmir v\u0259 he\u00e7 bir m\u00fc\u015ft\u0259ri laz\u0131m oldu\u011fundan art\u0131q g\u00f6zl\u0259mir.<\/p>\n\n\n\n<p><strong>G\u00f6zl\u0259tm\u0259, y\u00f6nl\u0259ndirm\u0259 v\u0259 konsultasiya<\/strong><\/p>\n\n\n\n<p>Aktiv z\u0259ng zaman\u0131 operator m\u00fc\u015ft\u0259rini g\u00f6zl\u0259tm\u0259 rejimin\u0259 ke\u00e7ir\u0259, z\u0259ngi ba\u015fqa \u015f\u00f6b\u0259y\u0259 v\u0259 ya operatora y\u00f6nl\u0259ndir\u0259, yaxud dan\u0131\u015f\u0131\u011f\u0131 bitirm\u0259d\u0259n konsultasiya \u00fc\u00e7\u00fcn h\u0259mkar\u0131n\u0131 qo\u015fa bil\u0259r. Bu, m\u00fcr\u0259kk\u0259b v\u0259ziyy\u0259tl\u0259ri laz\u0131ms\u0131z geri z\u0259ngl\u0259r olmadan h\u0259ll etm\u0259y\u0259 k\u00f6m\u0259k edir.<\/p>\n\n\n\n<p><strong>Z\u0259ngl\u0259rin yaz\u0131lmas\u0131<\/strong><\/p>\n\n\n\n<p>B\u00fct\u00fcn z\u0259ngl\u0259r avtomatik olaraq yaz\u0131l\u0131r. Menecer keyfiyy\u0259ti qiym\u0259tl\u0259ndirm\u0259k, komandan\u0131 \u00f6yr\u0259tm\u0259k v\u0259 ya m\u00fcbahis\u0259li m\u00fc\u015ft\u0259ri v\u0259ziyy\u0259tini n\u0259z\u0259rd\u0259n ke\u00e7irm\u0259k \u00fc\u00e7\u00fcn ist\u0259nil\u0259n dan\u0131\u015f\u0131\u011f\u0131 dinl\u0259y\u0259 bil\u0259r.<\/p>\n\n\n\n<p><strong>Burax\u0131lm\u0131\u015f z\u0259ngl\u0259r n\u0259zar\u0259t alt\u0131nda<\/strong><\/p>\n\n\n\n<p>Qo\u015fulman\u0131 g\u00f6zl\u0259m\u0259y\u0259n m\u00fc\u015ft\u0259ril\u0259r itirilmir. \u201cBurax\u0131lm\u0131\u015f dialoqlar\u201d funksiyas\u0131 b\u00fct\u00fcn bel\u0259 z\u0259ngl\u0259ri bir yerd\u0259 toplay\u0131r \u2014 operator kim\u0259 geri z\u0259ng etm\u0259k laz\u0131m oldu\u011funu g\u00f6r\u00fcr v\u0259 bunu bir ne\u00e7\u0259 klikl\u0259 ed\u0259 bilir.<\/p>\n\n\n\n<p><strong>S\u0259s menyusu (IVR)<\/strong><\/p>\n\n\n\n<p>M\u00fc\u015ft\u0259rini salamlayan, d\u00fczg\u00fcn \u015f\u00f6b\u0259ni se\u00e7m\u0259y\u0259 k\u00f6m\u0259k ed\u0259n v\u0259 z\u0259ngi uy\u011fun operatora y\u00f6nl\u0259ndir\u0259n avtomatik s\u0259s menyusu qurun. Sad\u0259 m\u00fcraci\u0259tl\u0259r komandan\u0131n i\u015ftirak\u0131 olmadan \u2014 gec\u0259-g\u00fcnd\u00fcz emal edil\u0259 bil\u0259r.<\/p>\n\n\n\n<p><strong>Z\u0259ngd\u0259n sonra keyfiyy\u0259t qiym\u0259tl\u0259ndirilm\u0259si<\/strong><\/p>\n\n\n\n<p>Z\u0259ng bitdikd\u0259n sonra m\u00fc\u015ft\u0259ri avtomatik olaraq xidm\u0259ti qiym\u0259tl\u0259ndirm\u0259k \u00fc\u00e7\u00fcn sor\u011fu ala bil\u0259r. Bu, menecer\u0259 subyektiv t\u0259\u0259ss\u00fcratlar deyil, real r\u0259y verir.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Menecer n\u0259 \u0259ld\u0259 edir<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Komandan\u0131n i\u015f y\u00fck\u00fcn\u00fcn real vaxt rejimind\u0259 tam g\u00f6r\u00fcn\u00fc\u015f\u00fc<\/li>\n\n\n\n<li>Keyfiyy\u0259t\u0259 n\u0259zar\u0259t v\u0259 t\u0259lim \u00fc\u00e7\u00fcn z\u0259ng yaz\u0131lar\u0131<\/li>\n\n\n\n<li>Burax\u0131lm\u0131\u015f z\u0259ngl\u0259r v\u0259 g\u00f6zl\u0259m\u0259 m\u00fcdd\u0259ti \u00fczr\u0259 statistika<\/li>\n\n\n\n<li>H\u0259r z\u0259ngd\u0259n sonra m\u00fc\u015ft\u0259ri keyfiyy\u0259t qiym\u0259tl\u0259ndirm\u0259l\u0259ri<\/li>\n\n\n\n<li>IT i\u015ftirak\u0131 olmadan \u00e7evik n\u00f6vb\u0259 v\u0259 paylama ayarlar\u0131<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Operator n\u0259 \u0259ld\u0259 edir<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Z\u0259ngl\u0259r v\u0259 mesajlar bir p\u0259nc\u0259r\u0259d\u0259 \u2014 proqramlar aras\u0131nda ke\u00e7id etm\u0259y\u0259 ehtiyac yoxdur<\/li>\n\n\n\n<li>Dan\u0131\u015f\u0131q ba\u015flamazdan \u0259vv\u0259l qar\u015f\u0131s\u0131nda tam m\u00fc\u015ft\u0259ri tarix\u00e7\u0259si<\/li>\n\n\n\n<li>Z\u0259ng zaman\u0131 g\u00f6zl\u0259tm\u0259, y\u00f6nl\u0259ndirm\u0259 v\u0259 konsultasiya \u00fc\u00e7\u00fcn rahat al\u0259tl\u0259r<\/li>\n\n\n\n<li>M\u00fcst\u0259qil geri z\u0259ngl\u0259r \u00fc\u00e7\u00fcn burax\u0131lm\u0131\u015f z\u0259ngl\u0259r siyah\u0131s\u0131<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Telefoniyan\u0131 NovaTalks-a nec\u0259 qo\u015fmaq olar<\/h2>\n\n\n\n<p>Telefoniyadan istifad\u0259 etm\u0259k \u00fc\u00e7\u00fcn ist\u0259nil\u0259n provayderd\u0259n virtual \u00e7oxkanall\u0131 IP n\u00f6mr\u0259 laz\u0131md\u0131r. Ukraynada bu, Kyivstar, Lifecell, Ukrtelecom, Vega v\u0259 dig\u0259rl\u0259ri ola bil\u0259r.<\/p>\n\n\n\n<p>Qo\u015fulma prosesi sad\u0259dir: siz provayderd\u0259n n\u00f6mr\u0259 sifari\u015f edirsiniz, qo\u015fulma parametrl\u0259rini al\u0131rs\u0131n\u0131z v\u0259 onlar\u0131 NovaTalks komandas\u0131na g\u00f6nd\u0259rirsiniz. Qalan h\u0259r \u015feyi biz konfiqurasiya edirik.<\/p>\n\n\n\n<p>\u018fg\u0259r haz\u0131rda GSM gateway istifad\u0259 edirsinizs\u0259, m\u00fc\u015ft\u0259ril\u0259ri itirm\u0259d\u0259n ke\u00e7id etm\u0259y\u0259 k\u00f6m\u0259k ed\u0259c\u0259yik: ke\u00e7id d\u00f6vr\u00fc \u00fc\u00e7\u00fcn k\u00f6hn\u0259 n\u00f6mr\u0259d\u0259n yenisin\u0259 y\u00f6nl\u0259ndirm\u0259 quraca\u011f\u0131q.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">FAQ<\/h2>\n\n\n\n<p><strong>NovaTalks telefoniyas\u0131ndan dig\u0259r kanallar olmadan istifad\u0259 etm\u0259k m\u00fcmk\u00fcnd\u00fcrm\u00fc?<\/strong><\/p>\n\n\n\n<p>B\u0259li. Lakin platforma tam d\u0259y\u0259rini omnichannel rejimd\u0259 g\u00f6st\u0259rir \u2014 z\u0259ngl\u0259r, messencerl\u0259r v\u0259 \u00e7at birlikd\u0259 i\u015fl\u0259dikd\u0259, operator is\u0259 vahid m\u00fc\u015ft\u0259ri tarix\u00e7\u0259sini g\u00f6rd\u00fckd\u0259.<\/p>\n\n\n\n<p><strong>Eyni anda ne\u00e7\u0259 operator i\u015fl\u0259y\u0259 bil\u0259r?<\/strong><\/p>\n\n\n\n<p>Say m\u0259hdud deyil. H\u0259r \u015fey provayderinizin tarifind\u0259ki s\u0259s sessiyalar\u0131n\u0131n say\u0131ndan as\u0131l\u0131d\u0131r.<\/p>\n\n\n\n<p><strong>Z\u0259ng yaz\u0131lar\u0131 saxlan\u0131l\u0131rm\u0131?<\/strong><\/p>\n\n\n\n<p>B\u0259li, b\u00fct\u00fcn yaz\u0131lar platformada saxlan\u0131l\u0131r v\u0259 menecer \u00fc\u00e7\u00fcn ist\u0259nil\u0259n vaxt \u0259l\u00e7atand\u0131r.<\/p>\n\n\n\n<p><strong>M\u00fcxt\u0259lif \u015f\u00f6b\u0259l\u0259r \u00fc\u00e7\u00fcn f\u0259rqli n\u00f6vb\u0259l\u0259r qurmaq m\u00fcmk\u00fcnd\u00fcrm\u00fc?<\/strong><\/p>\n\n\n\n<p>B\u0259li. Sor\u011funun m\u00f6vzusundan as\u0131l\u0131 olaraq n\u00f6vb\u0259l\u0259ri, komandalar v\u0259 operatorlar aras\u0131nda paylanman\u0131 \u00e7evik \u015f\u0259kild\u0259 konfiqurasiya ed\u0259 bil\u0259rsiniz.<\/p>\n\n\n\n<p>NovaTalks telefoniyan\u0131n b\u00fct\u00fcn dig\u0259r kommunikasiya kanallar\u0131 il\u0259 birlikd\u0259 i\u015fl\u0259diyi m\u00fc\u015ft\u0259ri d\u0259st\u0259yi platformas\u0131d\u0131r. 14 g\u00fcn pulsuz s\u0131naqdan ke\u00e7irin v\u0259 ya demo sor\u011fusu g\u00f6nd\u0259rin.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>M\u00fcasir telefoniya kontakt m\u0259rk\u0259zl\u0259rin\u0259 z\u0259ngl\u0259ri daha s\u00fcr\u0259tli emal etm\u0259y\u0259, i\u015f y\u00fck\u00fcn\u00fc operatorlar aras\u0131nda b\u0259rab\u0259r paylama\u011fa, burax\u0131lm\u0131\u015f m\u00fcraci\u0259tl\u0259ri izl\u0259m\u0259y\u0259 v\u0259 m\u00fc\u015ft\u0259ri kommunikasiyas\u0131n\u0131n tam tarix\u00e7\u0259sini saxlama\u011fa k\u00f6m\u0259k edir. NovaTalks-da z\u0259ngl\u0259r \u00e7atlar, messencerl\u0259r v\u0259 e-po\u00e7tla birlikd\u0259 vahid interfeysd\u0259 i\u015fl\u0259yir, buna g\u00f6r\u0259 d\u0259 d\u0259st\u0259k komandalar\u0131 daha s\u00fcr\u0259tli v\u0259 daha effektiv cavab ver\u0259 bilirl\u0259r.<\/p>\n","protected":false},"author":7,"featured_media":11025,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[39],"tags":[4194,4205,4195,4198,4199,4200,4203,4204,4210,4206,4202,4201,2988,4207,4208,4193,4209,4196,4197,2016],"class_list":["post-11071","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-biznes-telefon-sistemi","tag-buraxilmis-znglrin-idar-edilmsi","tag-call-center-telefoniyasi","tag-callback-idaretmsi","tag-kontakt-mrkzi-proqram-tminati","tag-kontakt-mrkzi-telefoniyasi","tag-kontakt-mrkzi-ucun-ip-telefoniya","tag-kontakt-mrkzi-ucun-ivr","tag-kontakt-mrkzi-ucun-voip","tag-multichannel-dstk","tag-mustri-dstyi-platformasi","tag-mustri-kommunikasiya-tarixcsi","tag-mustri-xidmtinin-avtomatlasdirilmasi","tag-novatalks-telefoniyasi","tag-omnichannel-kontakt-mrkzi","tag-operator-is-yukunun-paylanmasi","tag-ss-menyusu","tag-zng-novblrinin-idar-edilmsi","tag-znglrin-yazilmasi","tag-znglrin-yonlndirilmsi"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Kontakt m\u0259rk\u0259zl\u0259ri \u00fc\u00e7\u00fcn IP telefoniya | NovaTalks<\/title>\n<meta name=\"description\" content=\"\ud83d\udcde NovaTalks IP telefoniyas\u0131 kontakt m\u0259rk\u0259zl\u0259rin\u0259 z\u0259ngl\u0259ri, IVR-i, n\u00f6vb\u0259l\u0259ri, yaz\u0131lar\u0131, burax\u0131lm\u0131\u015f z\u0259ngl\u0259ri v\u0259 m\u00fc\u015ft\u0259ri tarix\u00e7\u0259sini vahid interfeysd\u0259 idar\u0259 etm\u0259y\u0259 k\u00f6m\u0259k edir.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/novatalks.ai\/az\/blog\/ip-telephony-for-contact-center-novatalks\/\" \/>\n<meta property=\"og:locale\" content=\"az_AZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kontakt m\u0259rk\u0259zl\u0259ri \u00fc\u00e7\u00fcn IP telefoniya | NovaTalks\" \/>\n<meta property=\"og:description\" content=\"\ud83d\udcde NovaTalks IP telefoniyas\u0131 kontakt m\u0259rk\u0259zl\u0259rin\u0259 z\u0259ngl\u0259ri, IVR-i, n\u00f6vb\u0259l\u0259ri, yaz\u0131lar\u0131, burax\u0131lm\u0131\u015f z\u0259ngl\u0259ri v\u0259 m\u00fc\u015ft\u0259ri tarix\u00e7\u0259sini vahid interfeysd\u0259 idar\u0259 etm\u0259y\u0259 k\u00f6m\u0259k edir.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/novatalks.ai\/az\/blog\/ip-telephony-for-contact-center-novatalks\/\" \/>\n<meta property=\"og:site_name\" content=\"Novatalks\" \/>\n<meta property=\"article:published_time\" content=\"2026-06-08T04:08:36+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-17T09:43:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/novatalks.ai\/wp-content\/uploads\/telephony_novatalks.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Iryna Shevchenko\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Iryna Shevchenko\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/novatalks.ai\\\/az\\\/blog\\\/ip-telephony-for-contact-center-novatalks\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/novatalks.ai\\\/az\\\/blog\\\/ip-telephony-for-contact-center-novatalks\\\/\"},\"author\":{\"name\":\"Iryna 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