{"id":11132,"date":"2026-06-22T13:05:31","date_gmt":"2026-06-22T10:05:31","guid":{"rendered":"https:\/\/novatalks.ai\/blog\/predictive-analytics-contact-center\/"},"modified":"2026-06-22T17:44:10","modified_gmt":"2026-06-22T14:44:10","slug":"predictive-analytics-contact-center","status":"publish","type":"post","link":"https:\/\/novatalks.ai\/az\/blog\/predictive-analytics-contact-center\/","title":{"rendered":"Tarixi m\u0259lumatlara \u0259saslanan proqnozla\u015fd\u0131r\u0131c\u0131 analitika: biznesl\u0259r\u0259 n\u0259 qazand\u0131r\u0131r"},"content":{"rendered":"\n<p>\u018fks\u0259r \u0259laq\u0259 m\u0259rk\u0259zl\u0259ri ill\u0259rl\u0259 m\u0259lumat toplay\u0131r v\u0259 onlardan yaln\u0131z hesabatlar \u00fc\u00e7\u00fcn istifad\u0259 edir: kim z\u0259ng edib, n\u0259 q\u0259d\u0259r g\u00f6zl\u0259yib v\u0259 xidm\u0259ti nec\u0259 qiym\u0259tl\u0259ndirib. Bu, faydal\u0131d\u0131r. Lakin m\u0259lumatlarla i\u015fl\u0259m\u0259yin daha y\u00fcks\u0259k s\u0259viyy\u0259si d\u0259 var: yaln\u0131z ke\u00e7mi\u015fi t\u0259hlil etm\u0259k deyil, g\u0259l\u0259c\u0259yi proqnozla\u015fd\u0131rmaq.<\/p>\n\n\n\n<p>Proqnozla\u015fd\u0131r\u0131c\u0131 analitika toplanm\u0131\u015f tarixi m\u0259lumatlar\u0131 q\u0259rar q\u0259buletm\u0259 al\u0259tin\u0259 \u00e7evirir: problem ba\u015f verdikd\u0259n sonra deyil, h\u0259l\u0259 ba\u015f verm\u0259mi\u015fd\u0259n \u0259vv\u0259l. Bu m\u0259qal\u0259d\u0259 onun nec\u0259 i\u015fl\u0259diyini, biznesl\u0259r\u0259 hans\u0131 d\u0259y\u0259ri g\u0259tirdiyini v\u0259 \u0259laq\u0259 m\u0259rk\u0259zind\u0259 konkret olaraq harada t\u0259tbiq olundu\u011funu izah edirik.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u018fsas m\u0259qamlar: \u0259laq\u0259 m\u0259rk\u0259zind\u0259 proqnozla\u015fd\u0131r\u0131c\u0131 analitika \u2014 imkanlara \u00fcmumi bax\u0131\u015f<\/strong><\/h2>\n\n\n\n<p>M\u0259qal\u0259nin \u0259sas m\u0259qamlar\u0131 il\u0259 s\u00fcr\u0259tli tan\u0131\u015fl\u0131q:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>\u018fsas m\u0259qam<\/th><th>T\u0259svir<\/th><\/tr><\/thead><tbody><tr><td>Proqnozla\u015fd\u0131r\u0131c\u0131 analitika riyaziyyata \u0259saslan\u0131r<\/td><td>Alqoritml\u0259r tarixi m\u0259lumatlarda qanunauy\u011funluqlar\u0131 tap\u0131r v\u0259 g\u0259l\u0259c\u0259k hadis\u0259l\u0259ri m\u00fc\u0259yy\u0259n d\u0259qiqlik s\u0259viyy\u0259si il\u0259 proqnozla\u015fd\u0131r\u0131r.<\/td><\/tr><tr><td>\u018flaq\u0259 m\u0259rk\u0259zi \u00fc\u00e7\u00fcn bu n\u0259 dem\u0259kdir<\/td><td>\u0130\u015f y\u00fck\u00fcn\u00fcn proqnozla\u015fd\u0131r\u0131lmas\u0131, m\u00fc\u015ft\u0259ri itirm\u0259 riski olan istifad\u0259\u00e7il\u0259rin m\u00fc\u0259yy\u0259n edilm\u0259si, m\u00fcraci\u0259t m\u00f6vzular\u0131n\u0131n \u0259vv\u0259lc\u0259d\u0259n t\u0259xmin edilm\u0259si v\u0259 resurslar\u0131n qabaqcadan planla\u015fd\u0131r\u0131lmas\u0131.<\/td><\/tr><tr><td>Giri\u015f m\u0259lumatlar\u0131<\/td><td>Sistemd\u0259 art\u0131q m\u00f6vcud olan h\u0259r \u015fey: s\u00f6hb\u0259tl\u0259r, keyfiyy\u0259t qiym\u0259tl\u0259ndirm\u0259l\u0259ri, teql\u0259r, g\u00f6zl\u0259m\u0259 m\u00fcdd\u0259ti, kanallar v\u0259 operator statuslar\u0131.<\/td><\/tr><tr><td>Q\u0259rar q\u0259buletm\u0259d\u0259 rolu<\/td><td>Proqnozla\u015fd\u0131r\u0131c\u0131 analitika insan q\u0259rarlar\u0131n\u0131 \u0259v\u0259z etmir \u2014 o, do\u011fru anda daha d\u00fczg\u00fcn q\u0259rar verm\u0259k \u00fc\u00e7\u00fcn kontekst t\u0259qdim edir.<\/td><\/tr><tr><td>NovaTalks bazas\u0131<\/td><td>NovaTalks onlayn hesabatlar v\u0259 tarixi hesabatl\u0131l\u0131q vasit\u0259sil\u0259 b\u00fct\u00fcn z\u0259ruri m\u0259lumatlar\u0131 toplay\u0131r v\u0259 strukturla\u015fd\u0131r\u0131r \u2014 bu is\u0259 ist\u0259nil\u0259n analitika \u00fc\u00e7\u00fcn \u0259sasd\u0131r.<\/td><\/tr><tr><td>\u0130lk add\u0131m<\/td><td>Art\u0131q sahib oldu\u011funuz m\u0259lumatlar\u0131 oxuma\u011f\u0131 \u00f6yr\u0259nm\u0259k.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Proqnozla\u015fd\u0131r\u0131c\u0131 analitika n\u0259dir v\u0259 \u0259laq\u0259 m\u0259rk\u0259zind\u0259 nec\u0259 i\u015fl\u0259yir<\/strong><\/h2>\n\n\n\n<p>Proqnozla\u015fd\u0131r\u0131c\u0131 analitika m\u00f6vcud m\u0259lumatlarda qanunauy\u011funluqlar\u0131 m\u00fc\u0259yy\u0259n etm\u0259k v\u0259 g\u0259l\u0259c\u0259k hadis\u0259l\u0259ri v\u0259 ya davran\u0131\u015flar\u0131 proqnozla\u015fd\u0131rmaq \u00fc\u00e7\u00fcn statistik modell\u0259rd\u0259n v\u0259 ma\u015f\u0131n \u00f6yr\u0259nm\u0259si alqoritml\u0259rind\u0259n istifad\u0259 edilm\u0259sidir.<\/p>\n\n\n\n<p>Sad\u0259 dill\u0259 des\u0259k: sistem \u0259vv\u0259ll\u0259r n\u0259 ba\u015f verdiyin\u0259 bax\u0131r, t\u0259krarlanan n\u00fcmun\u0259l\u0259ri tap\u0131r v\u0259 bundan sonra n\u0259yin ba\u015f verm\u0259 ehtimal\u0131n\u0131n daha y\u00fcks\u0259k oldu\u011funu g\u00f6st\u0259rir.<\/p>\n\n\n\n<p>\u018flaq\u0259 m\u0259rk\u0259zi kontekstind\u0259 bu bel\u0259 g\u00f6r\u00fcn\u0259 bil\u0259r:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>h\u0259r bazar ert\u0259si saat 10:00-da \u00e7atd\u0131r\u0131lma il\u0259 ba\u011fl\u0131 m\u00fcraci\u0259tl\u0259rin say\u0131 k\u0259skin art\u0131r \u2014 sistem pik i\u015f y\u00fck\u00fc bar\u0259d\u0259 \u0259vv\u0259lc\u0259d\u0259n x\u0259b\u0259rdarl\u0131q edir;<\/li>\n\n\n\n<li>ard\u0131c\u0131l iki d\u0259f\u0259 a\u015fa\u011f\u0131 qiym\u0259t ver\u0259n m\u00fc\u015ft\u0259rinin yax\u0131n zamanda r\u0259qib\u0259 ke\u00e7m\u0259 ehtimal\u0131 y\u00fcks\u0259kdir;<\/li>\n\n\n\n<li>mobil t\u0259tbiq yenil\u0259ndikd\u0259n sonra texniki m\u00fcraci\u0259tl\u0259rin say\u0131 ad\u0259t\u0259n art\u0131r \u2014 buna g\u00f6r\u0259 d\u0259 skriptl\u0259r \u0259vv\u0259lc\u0259d\u0259n haz\u0131rlanmal\u0131 v\u0259 resurslar art\u0131r\u0131lmal\u0131d\u0131r.<\/li>\n<\/ul>\n\n\n\n<p>Standart analitikadan \u0259sas f\u0259rq budur: standart analitika n\u0259 ba\u015f verdiyini izah edir, proqnozla\u015fd\u0131r\u0131c\u0131 analitika is\u0259 n\u0259yin ba\u015f verm\u0259 ehtimal\u0131n\u0131n y\u00fcks\u0259k oldu\u011funu g\u00f6st\u0259rir. Bu, m\u0259lumatlarla i\u015fl\u0259m\u0259 m\u0259ntiqini k\u00f6k\u00fcnd\u0259n d\u0259yi\u015fir.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u018flaq\u0259 m\u0259rk\u0259zind\u0259 proqnozla\u015fd\u0131r\u0131c\u0131 analitika \u00fc\u00e7\u00fcn hans\u0131 tarixi m\u0259lumatlar laz\u0131md\u0131r<\/strong><\/h2>\n\n\n\n<p>Proqnozla\u015fd\u0131r\u0131c\u0131 analitika yaln\u0131z giri\u015f m\u0259lumatlar\u0131n\u0131n keyfiyy\u0259ti imkan verdiyi q\u0259d\u0259r effektiv i\u015fl\u0259yir. \u018flaq\u0259 m\u0259rk\u0259zi \u00fc\u00e7\u00fcn bu, abstrakt \u201cb\u00f6y\u00fck m\u0259lumatlar\u201d deyil \u2014 sistemin h\u0259r g\u00fcn toplad\u0131\u011f\u0131 konkret qeydl\u0259rdir.<\/p>\n\n\n\n<p>Proqnozlar\u0131n \u0259sas\u0131n\u0131 a\u015fa\u011f\u0131dak\u0131 m\u0259lumatlar t\u0259\u015fkil edir:<\/p>\n\n\n\n<p><strong>S\u00f6hb\u0259tl\u0259r v\u0259 onlar\u0131n metadatas\u0131<\/strong> \u2014 m\u00fcdd\u0259t, kanal, m\u00f6vzu, n\u0259tic\u0259 v\u0259 operatorlar aras\u0131nda y\u00f6nl\u0259ndirm\u0259l\u0259rin say\u0131.<\/p>\n\n\n\n<p><strong>Keyfiyy\u0259t qiym\u0259tl\u0259ndirm\u0259l\u0259ri<\/strong> \u2014 h\u0259r qar\u015f\u0131l\u0131ql\u0131 \u0259laq\u0259d\u0259n sonra CSAT, zaman \u00fczr\u0259 v\u0259 operatorlar aras\u0131nda dinamika.<\/p>\n\n\n\n<p><strong>Teql\u0259r v\u0259 m\u00fcraci\u0259t kateqoriyalar\u0131<\/strong> \u2014 hans\u0131 m\u00f6vzular\u0131n artd\u0131\u011f\u0131n\u0131 v\u0259 ya azald\u0131\u011f\u0131n\u0131 m\u00fc\u0259yy\u0259n etm\u0259y\u0259 k\u00f6m\u0259k edir.<\/p>\n\n\n\n<p><strong>Operator statuslar\u0131 v\u0259 \u0259l\u00e7atanl\u0131\u011f\u0131<\/strong> \u2014 n\u0259 vaxt v\u0259 ne\u00e7\u0259 operatorun i\u015fl\u0259diyi, fasil\u0259d\u0259 oldu\u011fu v\u0259 ya \u0259l\u00e7atan olmad\u0131\u011f\u0131.<\/p>\n\n\n\n<p><strong>G\u00f6zl\u0259m\u0259 m\u00fcdd\u0259ti v\u0259 cavabs\u0131z qalan m\u00fcraci\u0259tl\u0259r<\/strong> \u2014 ne\u00e7\u0259 m\u00fc\u015ft\u0259rinin cavab g\u00f6zl\u0259m\u0259d\u0259n ayr\u0131ld\u0131\u011f\u0131 v\u0259 bunun \u0259n \u00e7ox n\u0259 zaman ba\u015f verdiyi.<\/p>\n\n\n\n<p><strong>M\u00fcraci\u0259t kanallar\u0131<\/strong> \u2014 g\u00fcn\u00fcn v\u0259 h\u0259ft\u0259nin m\u00fcxt\u0259lif vaxtlar\u0131nda m\u00fc\u015ft\u0259ril\u0259rin harada daha aktiv oldu\u011funu g\u00f6st\u0259rir.<\/p>\n\n\n\n<p>M\u0259hz bu m\u0259lumatlar\u0131 NovaTalks onlayn hesabatlar v\u0259 tarixi hesabatl\u0131l\u0131q sistemi vasit\u0259sil\u0259 toplay\u0131r v\u0259 strukturla\u015fd\u0131r\u0131r. Hesabat n\u00f6vl\u0259ri v\u0259 onlar\u0131n konfiqurasiyas\u0131 haqq\u0131nda daha \u0259trafl\u0131 m\u0259lumat\u0131 m\u0259qal\u0259mizd\u0259 tapa bil\u0259rsiniz.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Proqnozla\u015fd\u0131r\u0131c\u0131 analitika harada istifad\u0259 olunur: \u0259laq\u0259 m\u0259rk\u0259zi \u00fc\u00e7\u00fcn praktik n\u00fcmun\u0259l\u0259r<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u0130\u015f y\u00fck\u00fcn\u00fcn proqnozla\u015fd\u0131r\u0131lmas\u0131 v\u0259 n\u00f6vb\u0259l\u0259rin planla\u015fd\u0131r\u0131lmas\u0131<\/strong><\/h3>\n\n\n\n<p>\u018fn geni\u015f yay\u0131lm\u0131\u015f istifad\u0259 ssenaril\u0259rind\u0259n biri m\u00fcraci\u0259t say\u0131nda pik v\u0259 azalma d\u00f6vrl\u0259rinin proqnozla\u015fd\u0131r\u0131lmas\u0131d\u0131r. Sistem aylar v\u0259 ill\u0259r \u00fczr\u0259 m\u0259lumatlar\u0131 t\u0259hlil ed\u0259r\u0259k m\u00f6vs\u00fcmi qanunauy\u011funluqlar\u0131, kampaniyalar\u0131n, bayramlar\u0131n v\u0259 ya m\u0259hsul yenil\u0259m\u0259l\u0259rinin t\u0259sirini m\u00fc\u0259yy\u0259n edir.<\/p>\n\n\n\n<p>Bu, bo\u015fluqlar\u0131 reaktiv \u015f\u0259kild\u0259 aradan qald\u0131rmaq \u0259v\u0259zin\u0259, laz\u0131mi g\u00fcnl\u0259rd\u0259 v\u0259 saatlarda komandan\u0131 \u0259vv\u0259lc\u0259d\u0259n g\u00fccl\u0259ndirm\u0259y\u0259 imkan verir.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>M\u00fc\u015ft\u0259ri itkisi riski olan istifad\u0259\u00e7il\u0259rin m\u00fc\u0259yy\u0259n edilm\u0259si<\/strong><\/h3>\n\n\n\n<p>M\u00fc\u015ft\u0259rinin ayr\u0131lmadan \u0259vv\u0259lki davran\u0131\u015f\u0131nda ad\u0259t\u0259n ayd\u0131n siqnallar olur: \u015fikay\u0259tl\u0259rin say\u0131n\u0131n artmas\u0131, ard\u0131c\u0131l bir ne\u00e7\u0259 a\u015fa\u011f\u0131 qiym\u0259t, aktivliyin azalmas\u0131 v\u0259 ya m\u00fcraci\u0259t m\u00f6vzular\u0131nda q\u0259fil d\u0259yi\u015fiklik.<\/p>\n\n\n\n<p>Proqnozla\u015fd\u0131r\u0131c\u0131 analitika bel\u0259 m\u00fc\u015ft\u0259ril\u0259ri \u0259vv\u0259lc\u0259d\u0259n m\u00fc\u0259yy\u0259n etm\u0259y\u0259 v\u0259 q\u0259rar art\u0131q verilm\u0259mi\u015fd\u0259n \u00f6nc\u0259 proaktiv \u0259laq\u0259 qurma\u011fa imkan verir.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>M\u00fcraci\u0259t m\u00f6vzular\u0131n\u0131n proqnozla\u015fd\u0131r\u0131lmas\u0131<\/strong><\/h3>\n\n\n\n<p>\u018fg\u0259r h\u0259r m\u0259hsul yenil\u0259m\u0259sind\u0259n sonra X m\u00f6vzusu \u00fczr\u0259 m\u00fcraci\u0259tl\u0259rin say\u0131 iki h\u0259ft\u0259 \u0259rzind\u0259 art\u0131rsa, bu, sistemin m\u00fc\u0259yy\u0259n ed\u0259c\u0259yi bir qanunauy\u011funluqdur. N\u00f6vb\u0259ti d\u0259f\u0259 \u0259laq\u0259 m\u0259rk\u0259zi buna haz\u0131r olacaq: skriptl\u0259r yenil\u0259n\u0259c\u0259k, operatorlar t\u0259lim ke\u00e7\u0259c\u0259k v\u0259 resurslar d\u00fczg\u00fcn b\u00f6l\u00fc\u015fd\u00fcr\u00fcl\u0259c\u0259k.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Operator performans\u0131n\u0131n uzunm\u00fcdd\u0259tli qiym\u0259tl\u0259ndirilm\u0259si<\/strong><\/h3>\n\n\n\n<p>Operatorun n\u0259tic\u0259l\u0259rini yaln\u0131z bir h\u0259ft\u0259 \u00fczr\u0259 deyil, bir ne\u00e7\u0259 ay \u0259rzind\u0259 dinamik \u015f\u0259kild\u0259 m\u00fcqayis\u0259 etm\u0259k m\u00fcv\u0259qq\u0259ti eni\u015fi sistemli problemd\u0259n ay\u0131rma\u011fa imkan verir. Bu is\u0259 t\u0259lim v\u0259 ya tap\u015f\u0131r\u0131qlar\u0131n yenid\u0259n b\u00f6l\u00fc\u015fd\u00fcr\u00fclm\u0259si il\u0259 ba\u011fl\u0131 q\u0259rarlar\u0131n real m\u0259lumatlara \u0259saslanaraq q\u0259bul edilm\u0259sin\u0259 k\u00f6m\u0259k edir.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>M\u00fcqayis\u0259: \u0259laq\u0259 m\u0259rk\u0259zind\u0259 reaktiv analitika v\u0259 proqnozla\u015fd\u0131r\u0131c\u0131 analitika<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Parametr<\/th><th>Reaktiv analitika<\/th><th>Proqnozla\u015fd\u0131r\u0131c\u0131 analitika<\/th><\/tr><\/thead><tbody><tr><td>\u0130\u015f prinsipi<\/td><td>Art\u0131q ba\u015f vermi\u015f hadis\u0259l\u0259ri t\u0259hlil edir<\/td><td>Ba\u015f verm\u0259 ehtimal\u0131 y\u00fcks\u0259k olan hadis\u0259l\u0259ri proqnozla\u015fd\u0131r\u0131r<\/td><\/tr><tr><td>N\u0259 zaman faydal\u0131d\u0131r<\/td><td>Hadis\u0259 v\u0259 ya problem ba\u015f verdikd\u0259n sonra<\/td><td>Hadis\u0259 v\u0259 ya problem ba\u015f verm\u0259zd\u0259n \u0259vv\u0259l<\/td><\/tr><tr><td>\u018fsas<\/td><td>Ke\u00e7mi\u015f d\u00f6vr \u00fczr\u0259 hesabatlar<\/td><td>Tarixi m\u0259lumatlardak\u0131 qanunauy\u011funluqlar<\/td><\/tr><tr><td>Tipik n\u0259tic\u0259<\/td><td>Problemin s\u0259b\u0259bl\u0259rini anlamaq<\/td><td>Problemin qar\u015f\u0131s\u0131n\u0131 almaq<\/td><\/tr><tr><td>Resurslar\u0131n planla\u015fd\u0131r\u0131lmas\u0131<\/td><td>Ke\u00e7mi\u015f m\u0259lumatlara \u0259sas\u0259n manual \u015f\u0259kild\u0259<\/td><td>Avtomatik t\u00f6vsiy\u0259l\u0259r \u0259sas\u0131nda<\/td><\/tr><tr><td>M\u00fc\u015ft\u0259ri itkisi il\u0259 i\u015f<\/td><td>M\u00fc\u015ft\u0259ri art\u0131q ayr\u0131l\u0131b<\/td><td>M\u00fc\u015ft\u0259ri h\u0259l\u0259 d\u0259 \u015firk\u0259tl\u0259dir<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Proqnozla\u015fd\u0131r\u0131c\u0131 analitikaya nec\u0259 ba\u015flamaq olar: add\u0131m-add\u0131m yana\u015fma<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Add\u0131m 1. M\u0259lumatlar\u0131n toplanmas\u0131n\u0131 qurun<\/strong><\/h3>\n\n\n\n<p>Proqnozla\u015fd\u0131r\u0131c\u0131 analitika keyfiyy\u0259tli m\u0259lumat bazas\u0131 olmadan m\u00fcmk\u00fcn deyil. B\u00fct\u00fcn s\u00f6hb\u0259tl\u0259rin qeyd\u0259 al\u0131nd\u0131\u011f\u0131ndan, teql\u0259rin sistemli \u015f\u0259kild\u0259 t\u0259yin edildiyind\u0259n, h\u0259r qar\u015f\u0131l\u0131ql\u0131 \u0259laq\u0259d\u0259n sonra keyfiyy\u0259t qiym\u0259tl\u0259ndirm\u0259l\u0259rinin topland\u0131\u011f\u0131ndan v\u0259 hesabatlar\u0131n biznesin real ehtiyaclar\u0131na uy\u011fun quruldu\u011fundan \u0259min olun.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Add\u0131m 2. N\u0259yi proqnozla\u015fd\u0131rmaq ist\u0259diyinizi d\u0259qiq m\u00fc\u0259yy\u0259n edin<\/strong><\/h3>\n\n\n\n<p>H\u0259r \u015feyi eyni anda proqnozla\u015fd\u0131rma\u011fa \u00e7al\u0131\u015fmay\u0131n. Bir konkret tap\u015f\u0131r\u0131q se\u00e7in: m\u0259s\u0259l\u0259n, pik i\u015f y\u00fck\u00fcn\u00fcn proqnozla\u015fd\u0131r\u0131lmas\u0131 v\u0259 ya naraz\u0131 m\u00fc\u015ft\u0259ril\u0259rin m\u00fc\u0259yy\u0259n edilm\u0259si. Dar fokus daha s\u00fcr\u0259tli v\u0259 \u00f6l\u00e7\u00fcl\u0259 bil\u0259n n\u0259tic\u0259l\u0259r verir.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Add\u0131m 3. Kifay\u0259t q\u0259d\u0259r m\u0259lumat h\u0259cmi toplay\u0131n<\/strong><\/h3>\n\n\n\n<p>Alqoritml\u0259r\u0259 tarix\u00e7\u0259 laz\u0131md\u0131r. Minimum olaraq eyni strukturda bir ne\u00e7\u0259 ay \u0259rzind\u0259 ard\u0131c\u0131l toplanm\u0131\u015f m\u0259lumat t\u0259l\u0259b olunur. Tarix\u00e7\u0259 n\u0259 q\u0259d\u0259r uzun v\u0259 t\u0259miz olarsa, proqnozlar bir o q\u0259d\u0259r d\u0259qiq olar.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Add\u0131m 4. T\u0259hlil edin, yoxlay\u0131n v\u0259 t\u0259nziml\u0259yin<\/strong><\/h3>\n\n\n\n<p>Proqnoz yekun h\u00f6km deyil, hipotezdir. Proqnozlar\u0131n d\u0259qiqliyini yoxlay\u0131n, onlar\u0131 real n\u0259tic\u0259l\u0259rl\u0259 m\u00fcqayis\u0259 edin v\u0259 modeli t\u0259nziml\u0259yin. D\u0259qiqlik zamanla art\u0131r.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>NovaTalks v\u0259 m\u0259lumat analitikas\u0131: \u0259laq\u0259 m\u0259rk\u0259zind\u0259 proqnozlar \u00fc\u00e7\u00fcn baza<\/strong><\/h2>\n\n\n\n<p>NovaTalks yaln\u0131z m\u00fcraci\u0259tl\u0259ri emal etmir \u2014 platforma ist\u0259nil\u0259n s\u0259viyy\u0259d\u0259 analitika \u00fc\u00e7\u00fcn \u0259sas olan strukturla\u015fd\u0131r\u0131lm\u0131\u015f m\u0259lumatlar\u0131 toplay\u0131r.<\/p>\n\n\n\n<p><strong>Onlayn hesabatlar.<\/strong> Real vaxt rejimind\u0259 d\u00f6rd hesabat: operator statuslar\u0131, operator m\u0259hsuldarl\u0131\u011f\u0131, komanda performans\u0131 v\u0259 kanal performans\u0131 \u2014 h\u0259r d\u0259qiq\u0259 yenil\u0259nir.<\/p>\n\n\n\n<p><strong>Tarixi hesabatl\u0131l\u0131q.<\/strong> Se\u00e7ilmi\u015f ist\u0259nil\u0259n d\u00f6vr \u00fc\u00e7\u00fcn on \u0259trafl\u0131 hesabat: operator v\u0259 komanda \u00fczr\u0259 \u00fcmumi bax\u0131\u015f, \u0259l\u00e7atanl\u0131q, keyfiyy\u0259t qiym\u0259tl\u0259ndirm\u0259l\u0259ri, s\u00f6hb\u0259tl\u0259r, mesajlar v\u0259 teql\u0259r \u00fczr\u0259 detall\u0131 b\u00f6lg\u00fc.<\/p>\n\n\n\n<p><strong>NovaTalks Insights.<\/strong> S\u00f6hb\u0259tl\u0259rin 100%-nin \u2014 h\u0259m m\u0259tn, h\u0259m d\u0259 s\u0259s format\u0131nda \u2014 avtomatik emal\u0131. Manual t\u0259hlil olmadan \u0259sas qanunauy\u011funluqlar\u0131n, m\u00fcraci\u0259t m\u00f6vzular\u0131n\u0131n v\u0259 m\u00fc\u015ft\u0259ri emosiyalar\u0131n\u0131n m\u00fc\u0259yy\u0259n edilm\u0259si.<\/p>\n\n\n\n<p><strong>\u00c7evik konfiqurasiya.<\/strong> H\u0259r bir hesabat konkret biznesin ehtiyaclar\u0131na uy\u011funla\u015fd\u0131r\u0131la bil\u0259r: t\u0259l\u0259b olunan metrikl\u0259r, rahat zaman intervallar\u0131 v\u0259 haz\u0131r dashboard-larla BI sistemin\u0259 qo\u015fulma.<\/p>\n\n\n\n<p>B\u00fct\u00fcn bu m\u0259lumatlar proqnozla\u015fd\u0131r\u0131c\u0131 analitika \u00fc\u00e7\u00fcn haz\u0131r baza yarad\u0131r. Proqnozlar\u0131n keyfiyy\u0259ti birba\u015fa giri\u015f m\u0259lumatlar\u0131n\u0131n n\u0259 q\u0259d\u0259r sistemli v\u0259 tam toplanmas\u0131ndan as\u0131l\u0131d\u0131r.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u018flaq\u0259 m\u0259rk\u0259zind\u0259 m\u0259lumat analitikas\u0131 il\u0259 i\u015fl\u0259y\u0259rk\u0259n edil\u0259n \u00fcmumi s\u0259hvl\u0259r<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">M\u0259lumat toplamaq, amma ondan istifad\u0259 etm\u0259m\u0259k<\/h3>\n\n\n\n<p>\u018fn \u00e7ox rast g\u0259lin\u0259n v\u0259ziyy\u0259t budur: hesabatlar h\u0259r ay haz\u0131rlan\u0131r, lakin q\u0259rarlar yen\u0259 d\u0259 intuisiya \u0259sas\u0131nda q\u0259bul edilir. M\u0259lumat t\u0259kba\u015f\u0131na n\u0259tic\u0259 yaratm\u0131r \u2014 \u0259sas m\u0259s\u0259l\u0259 komandan\u0131n onunla nec\u0259 i\u015fl\u0259m\u0259sidir.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Orta g\u00f6st\u0259ricil\u0259r\u0259 h\u0259ddind\u0259n art\u0131q g\u00fcv\u0259nm\u0259k<\/h3>\n\n\n\n<p>Orta emal m\u00fcdd\u0259ti normal g\u00f6r\u00fcn\u0259 bil\u0259r, lakin bu g\u00f6st\u0259rici m\u00fc\u015ft\u0259ril\u0259rin 20%-nin g\u00f6zl\u0259nil\u0259nd\u0259n \u00fc\u00e7 d\u0259f\u0259 daha uzun m\u00fcdd\u0259t cavab g\u00f6zl\u0259diyini gizl\u0259d\u0259 bil\u0259r. \u00dcmumil\u0259\u015fdirilmi\u015f r\u0259q\u0259ml\u0259r probleml\u0259ri \u00f6rt-basd\u0131r edir. Detallar vacibdir.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Giri\u015f m\u0259lumatlar\u0131n\u0131n keyfiyy\u0259tin\u0259 m\u0259h\u0259l qoymamaq<\/h3>\n\n\n\n<p>Xaotik t\u0259yin olunan teql\u0259r, kontekstsiz qiym\u0259tl\u0259ndirm\u0259l\u0259r v\u0259 kateqoriyas\u0131z s\u00f6hb\u0259tl\u0259r d\u0259qiq proqnoz yaratma\u011fa imkan verm\u0259y\u0259n m\u0259lumatlard\u0131r. Analitikan\u0131n keyfiyy\u0259ti m\u0259lumat toplama intizam\u0131ndan ba\u015flay\u0131r.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Ba\u015flamaq \u00fc\u00e7\u00fcn ideal an\u0131 g\u00f6zl\u0259m\u0259k<\/h3>\n\n\n\n<p>\u201cDaha \u00e7ox m\u0259lumat\u0131m\u0131z olanda t\u0259hlil\u0259 ba\u015flayar\u0131q\u201d \u2014 bu, tipik t\u0259l\u0259dir. \u0130ndid\u0259n ba\u015flama\u011fa d\u0259y\u0259r: h\u0259tta \u00fc\u00e7 ayl\u0131q natamam m\u0259lumat bel\u0259 he\u00e7 n\u0259d\u0259n daha faydal\u0131d\u0131r.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>FAQ: proqnozla\u015fd\u0131r\u0131c\u0131 analitika haqq\u0131nda tez-tez veril\u0259n suallar<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Proqnozla\u015fd\u0131r\u0131c\u0131 analitika adi hesabatl\u0131l\u0131qdan n\u0259 il\u0259 f\u0259rql\u0259nir?<\/strong><\/h3>\n\n\n\n<p>Hesabatl\u0131l\u0131q art\u0131q n\u0259 ba\u015f verdiyini izah edir. Proqnozla\u015fd\u0131r\u0131c\u0131 analitika is\u0259 bu m\u0259lumatlardan istifad\u0259 ed\u0259r\u0259k bundan sonra n\u0259yin ba\u015f verm\u0259 ehtimal\u0131n\u0131n y\u00fcks\u0259k oldu\u011funu proqnozla\u015fd\u0131r\u0131r. Birincisi qiym\u0259tl\u0259ndirm\u0259 al\u0259tidir, ikincisi is\u0259 \u0259vv\u0259lc\u0259d\u0259n q\u0259rar q\u0259bul etm\u0259k \u00fc\u00e7\u00fcn al\u0259tdir.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Proqnozla\u015fd\u0131r\u0131c\u0131 analitika il\u0259 i\u015fl\u0259m\u0259y\u0259 ba\u015flamaq \u00fc\u00e7\u00fcn n\u0259 q\u0259d\u0259r m\u0259lumat laz\u0131md\u0131r?<\/strong><\/h3>\n\n\n\n<p>S\u0259rt minimum h\u0259dl\u0259r yoxdur, lakin praktika g\u00f6st\u0259rir ki, bir ne\u00e7\u0259 ay \u0259rzind\u0259 ard\u0131c\u0131l \u015f\u0259kild\u0259 toplanm\u0131\u015f strukturla\u015fd\u0131r\u0131lm\u0131\u015f m\u0259lumat ilk hipotezl\u0259ri qurmaq \u00fc\u00e7\u00fcn art\u0131q kifay\u0259tdir. Tarix\u00e7\u0259 n\u0259 q\u0259d\u0259r uzun v\u0259 t\u0259miz olarsa, proqnozlar bir o q\u0259d\u0259r d\u0259qiq olar.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Proqnozla\u015fd\u0131r\u0131c\u0131 analitika \u00fc\u00e7\u00fcn ayr\u0131ca data science m\u00fct\u0259x\u0259ssisin\u0259 ehtiyac varm\u0131?<\/strong><\/h3>\n\n\n\n<p>Sad\u0259 proqnozlar \u00fc\u00e7\u00fcn xeyr. M\u00fcasir platformalar v\u0259 BI al\u0259tl\u0259ri komandalara d\u0259rin texniki bilik olmadan proqnoz modell\u0259ri qurma\u011fa imkan verir. M\u00fcr\u0259kk\u0259b f\u0259rdi modell\u0259r \u00fc\u00e7\u00fcn m\u00fct\u0259x\u0259ssis laz\u0131m ola bil\u0259r, lakin \u0259laq\u0259 m\u0259rk\u0259zinin \u0259ks\u0259r tap\u015f\u0131r\u0131qlar\u0131 standart al\u0259tl\u0259rl\u0259 h\u0259ll edil\u0259 bil\u0259r.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Proqnozla\u015fd\u0131r\u0131c\u0131 analitika m\u00fc\u015ft\u0259ri itkisini azaltma\u011fa nec\u0259 k\u00f6m\u0259k edir?<\/strong><\/h3>\n\n\n\n<p>Sistem \u0259vv\u0259ll\u0259r \u015firk\u0259tl\u0259 \u0259m\u0259kda\u015fl\u0131\u011f\u0131 dayand\u0131rm\u0131\u015f m\u00fc\u015ft\u0259ril\u0259r \u00fc\u00e7\u00fcn xarakterik olan davran\u0131\u015f siqnallar\u0131n\u0131 m\u00fc\u0259yy\u0259n edir: ard\u0131c\u0131l a\u015fa\u011f\u0131 qiym\u0259tl\u0259r, \u015fikay\u0259tl\u0259rin artmas\u0131 v\u0259 ya m\u00fcraci\u0259t n\u00fcmun\u0259l\u0259rinin d\u0259yi\u015fm\u0259si. Bu, q\u0259rar art\u0131q verilm\u0259mi\u015fd\u0259n \u0259vv\u0259l komandaya proaktiv \u0259laq\u0259 qurmaq \u00fc\u00e7\u00fcn vaxt qazand\u0131r\u0131r.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Proqnozla\u015fd\u0131r\u0131c\u0131 analitika \u0259laq\u0259 m\u0259rk\u0259zi menecerinin t\u0259cr\u00fcb\u0259sini \u0259v\u0259z ed\u0259 bil\u0259rmi?<\/strong><\/h3>\n\n\n\n<p>Xeyr. Analitika kontekst t\u0259qdim edir v\u0259 g\u00f6r\u00fcnm\u0259y\u0259n bo\u015fluqlar\u0131 aradan qald\u0131r\u0131r, lakin yekun q\u0259rar insanda qal\u0131r. Yax\u015f\u0131 m\u0259lumatlara sahib t\u0259cr\u00fcb\u0259li menecer onlars\u0131z oldu\u011fundan daha d\u00fczg\u00fcn q\u0259rarlar q\u0259bul edir. Lakin biznes anlay\u0131\u015f\u0131 olmadan analitika da n\u0259tic\u0259 yaratm\u0131r.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u018flaq\u0259 m\u0259rk\u0259zind\u0259 h\u0259l\u0259 sistemli analitika yoxdursa, haradan ba\u015flamaq laz\u0131md\u0131r?<\/strong><\/h3>\n\n\n\n<p>M\u0259lumatlar\u0131n\u0131zda nizam yaratmaqdan ba\u015flay\u0131n. Sistemli teql\u0259m\u0259 qurun, h\u0259r qar\u015f\u0131l\u0131ql\u0131 \u0259laq\u0259d\u0259n sonra keyfiyy\u0259t qiym\u0259tl\u0259ndirm\u0259l\u0259rinin toplanmas\u0131n\u0131 aktiv edin v\u0259 kanallar v\u0259 operatorlar \u00fczr\u0259 hesabatl\u0131l\u0131\u011f\u0131 qo\u015fun. H\u0259tta m\u00fcr\u0259kk\u0259b modell\u0259r olmadan bel\u0259, bu add\u0131mlar probleml\u0259rin harada oldu\u011funu v\u0259 inki\u015faf \u00fc\u00e7\u00fcn hans\u0131 imkanlar\u0131n m\u00f6vcud oldu\u011funu d\u0259rhal g\u00f6st\u0259r\u0259c\u0259k.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>N\u0259tic\u0259<\/strong><\/h2>\n\n\n\n<p>Proqnozla\u015fd\u0131r\u0131c\u0131 analitika daha b\u00f6y\u00fck \u0259minlikl\u0259 q\u0259rar q\u0259bul etm\u0259k dem\u0259kdir: komandan\u0131 harada g\u00fccl\u0259ndirm\u0259k, ilk olaraq kiminl\u0259 \u0259laq\u0259 saxlamaq v\u0259 hans\u0131 prosesi optimalla\u015fd\u0131rmaq.<\/p>\n\n\n\n<p>Bunun \u00fc\u00e7\u00fcn s\u0131f\u0131rdan m\u00fcr\u0259kk\u0259b infrastruktur qurma\u011fa ehtiyac yoxdur. M\u0259lumatlar\u0131 sistemli \u015f\u0259kild\u0259 toplamaq, onlar\u0131 oxuma\u011f\u0131 \u00f6yr\u0259nm\u0259k v\u0259 t\u0259dric\u0259n ke\u00e7mi\u015fi izah etm\u0259kd\u0259n g\u0259l\u0259c\u0259yi idar\u0259 etm\u0259y\u0259 ke\u00e7m\u0259k laz\u0131md\u0131r.<\/p>\n\n\n\n<p>NovaTalks bunun \u00fc\u00e7\u00fcn laz\u0131m olan h\u0259r \u015feyi t\u0259qdim edir: strukturla\u015fd\u0131r\u0131lm\u0131\u015f hesabatl\u0131l\u0131q, s\u00f6hb\u0259tl\u0259rin 100%-i \u00fczr\u0259 analitika v\u0259 m\u0259lumatlarla i\u015fl\u0259m\u0259k \u00fc\u00e7\u00fcn \u00e7evik al\u0259tl\u0259r. S\u0131nay\u0131n v\u0259 m\u0259lumatlar\u0131n\u0131zda art\u0131q hans\u0131 insaytlar\u0131n gizl\u0259ndiyini g\u00f6r\u00fcn.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u018fks\u0259r \u0259laq\u0259 m\u0259rk\u0259zl\u0259ri ill\u0259rl\u0259 m\u0259lumat toplay\u0131r v\u0259 onlardan yaln\u0131z hesabatlar \u00fc\u00e7\u00fcn istifad\u0259 edir: kim z\u0259ng edib, n\u0259 q\u0259d\u0259r g\u00f6zl\u0259yib v\u0259 xidm\u0259ti nec\u0259 qiym\u0259tl\u0259ndirib. Bu, faydal\u0131d\u0131r. Lakin m\u0259lumatlarla i\u015fl\u0259m\u0259yin daha y\u00fcks\u0259k s\u0259viyy\u0259si d\u0259 var: yaln\u0131z ke\u00e7mi\u015fi t\u0259hlil etm\u0259k deyil, g\u0259l\u0259c\u0259yi proqnozla\u015fd\u0131rmaq.<br \/>\nProqnozla\u015fd\u0131r\u0131c\u0131 analitika toplanm\u0131\u015f tarixi m\u0259lumatlar\u0131 q\u0259rar q\u0259buletm\u0259 al\u0259tin\u0259 \u00e7evirir: problem ba\u015f verdikd\u0259n sonra deyil, h\u0259l\u0259 ba\u015f verm\u0259mi\u015fd\u0259n \u0259vv\u0259l. Bu m\u0259qal\u0259d\u0259 onun nec\u0259 i\u015fl\u0259diyini, biznesl\u0259r\u0259 hans\u0131 d\u0259y\u0259ri g\u0259tirdiyini v\u0259 \u0259laq\u0259 m\u0259rk\u0259zind\u0259 konkret olaraq harada t\u0259tbiq olundu\u011funu izah edirik.<\/p>\n","protected":false},"author":7,"featured_media":11125,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[39],"tags":[370,1228,4229,4230,469,1891,2209,2030,385,3007,4232,4231],"class_list":["post-11132","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-bi-sistemi","tag-csat-3","tag-elaq-mrkzi","tag-laq-mrkzi-hesabatliligi","tag-is-yukunun-proqnozlasdirilmasi","tag-masin-oyrnmsi","tag-mlumat-analitikasi","tag-mustri-itkisi","tag-novatalks-4","tag-proaktiv-dstk","tag-proqnozlasdirici-analitika","tag-tarixi-mlumatlar"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\ud83d\udcca \u018flaq\u0259 M\u0259rk\u0259zind\u0259 Proqnozla\u015fd\u0131r\u0131c\u0131 Analitika | NovaTalks<\/title>\n<meta name=\"description\" content=\"\ud83d\udcca \u018flaq\u0259 m\u0259rk\u0259zind\u0259 proqnozla\u015fd\u0131r\u0131c\u0131 analitikan\u0131n i\u015f y\u00fck\u00fcn\u00fc v\u0259 m\u00fc\u015ft\u0259ri itkisini nec\u0259 proqnozla\u015fd\u0131rd\u0131\u011f\u0131n\u0131 \u00f6yr\u0259nin. 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