{"id":11441,"date":"2026-08-18T23:57:04","date_gmt":"2026-08-18T20:57:04","guid":{"rendered":"https:\/\/novatalks.ai\/blog\/chatbot-or-ai-bot-what-is-the-difference\/"},"modified":"2026-08-19T10:53:56","modified_gmt":"2026-08-19T07:53:56","slug":"chatbot-vs-ai-bot","status":"publish","type":"post","link":"https:\/\/novatalks.ai\/az\/blog\/chatbot-vs-ai-bot\/","title":{"rendered":"Chatbot v\u0259 ya AI bot: F\u0259rq n\u0259dir?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">M\u00fc\u015ft\u0259ri d\u0259st\u0259yinin avtomatla\u015fd\u0131r\u0131lmas\u0131 format se\u00e7imind\u0259n ba\u015flay\u0131r: ssenarili chatbot v\u0259 ya AI bot. Terminl\u0259r ox\u015far s\u0259sl\u0259ndiyi \u00fc\u00e7\u00fcn \u015firk\u0259tl\u0259r b\u0259z\u0259n bir ne\u00e7\u0259 menyu add\u0131m\u0131n\u0131n kifay\u0259t ed\u0259c\u0259yi yerd\u0259 m\u00fcr\u0259kk\u0259b h\u0259ll se\u00e7ir v\u0259 ya standart olmayan sor\u011fular\u0131 d\u00fcym\u0259l\u0259rl\u0259 h\u0259ll etm\u0259y\u0259 \u00e7al\u0131\u015f\u0131rlar.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A\u015fa\u011f\u0131da h\u0259r iki format\u0131n nec\u0259 i\u015fl\u0259diyini, onlar\u0131n \u0259sas f\u0259rql\u0259rini v\u0259 \u00f6z biznesiniz \u00fc\u00e7\u00fcn h\u0259ll se\u00e7\u0259rk\u0259n hans\u0131 meyarlara diqq\u0259t etm\u0259li oldu\u011funuzu izah edirik.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u018fsas f\u0259rq q\u0131saca<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ssenarili chatbot m\u00fc\u015ft\u0259rini \u0259vv\u0259lc\u0259d\u0259n m\u00fc\u0259yy\u0259n edilmi\u015f mar\u015frut \u00fczr\u0259 y\u00f6nl\u0259ndirir: d\u00fcym\u0259l\u0259r, menyular v\u0259 ard\u0131c\u0131l add\u0131mlar. AI bot is\u0259 s\u0259rb\u0259st formada yaz\u0131lm\u0131\u015f sor\u011fular\u0131 anlay\u0131r v\u0259 \u015firk\u0259tin bilik bazas\u0131 \u0259sas\u0131nda cavab yarad\u0131r. Birinci format proqnozla\u015fd\u0131r\u0131la bil\u0259n n\u0259tic\u0259 v\u0259 bir g\u00fcn \u0259rzind\u0259 i\u015f\u0259 sal\u0131nma imkan\u0131 verir, ikinci is\u0259 m\u00fcr\u0259kk\u0259b sor\u011fular zaman\u0131 daha \u00e7ox \u00e7eviklik t\u0259min edir. \u018fks\u0259r \u015firk\u0259tl\u0259r sonda h\u0259r iki format\u0131 birl\u0259\u015fdirir.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Ssenarili chatbot n\u0259dir?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ssenarili v\u0259 ya d\u00fcym\u0259 \u0259sasl\u0131 bot \u0259vv\u0259lc\u0259d\u0259n haz\u0131rlanm\u0131\u015f ssenari \u00fczr\u0259 i\u015fl\u0259yir. M\u00fc\u015ft\u0259ri d\u00fcym\u0259y\u0259 toxunur v\u0259 ya a\u00e7ar s\u00f6z g\u00f6nd\u0259rir, bot is\u0259 n\u00f6vb\u0259ti add\u0131ma ke\u00e7ir. H\u0259r bir cavab \u0259vv\u0259lc\u0259d\u0259n yaz\u0131ld\u0131\u011f\u0131 \u00fc\u00e7\u00fcn bot ilk mesajdan sonuncuya q\u0259d\u0259r proqnozla\u015fd\u0131r\u0131lan \u015f\u0259kild\u0259 i\u015fl\u0259yir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bel\u0259 bot yaln\u0131z m\u0259lumat xarakterli suallar\u0131 cavabland\u0131rm\u0131r. \u0130nteqrasiyalar vasit\u0259sil\u0259 daxili sisteml\u0259rd\u0259n m\u0259lumat \u0259ld\u0259 ed\u0259 bil\u0259r: sifari\u015fin statusu, hesab balans\u0131, \u0259n yax\u0131n filial v\u0259 ya m\u00f6vcud rezervasiya vaxtlar\u0131.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u00dcst\u00fcnl\u00fckl\u0259ri<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>h\u0259r bir cavaba v\u0259 \u00fcnsiyy\u0259t tonuna tam n\u0259zar\u0259t;<\/li>\n\n\n\n<li>proqram\u00e7\u0131 c\u0259lb etm\u0259d\u0259n bir g\u00fcn \u0259rzind\u0259 i\u015f\u0259 sal\u0131nma;<\/li>\n\n\n\n<li>\u00e7oxsayl\u0131 tipik sor\u011fularla stabil i\u015fl\u0259m\u0259;<\/li>\n\n\n\n<li>ayd\u0131n analitika: m\u00fc\u015ft\u0259ril\u0259rin dialoqun hans\u0131 m\u0259rh\u0259l\u0259sind\u0259 s\u00f6hb\u0259ti dayand\u0131rd\u0131\u011f\u0131n\u0131 g\u00f6rm\u0259k m\u00fcmk\u00fcnd\u00fcr.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Format\u0131n m\u0259hdudiyy\u0259tl\u0259ri<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>yaln\u0131z ssenarid\u0259 n\u0259z\u0259rd\u0259 tutulan m\u00f6vzular \u00e7\u0259r\u00e7iv\u0259sind\u0259 i\u015fl\u0259yir: dig\u0259r sor\u011fular operatora y\u00f6nl\u0259ndirilir;<\/li>\n\n\n\n<li>h\u0259r yeni m\u00f6vzu \u00fc\u00e7\u00fcn ayr\u0131ca budaq yaratmaq laz\u0131md\u0131r, buna g\u00f6r\u0259 ssenari t\u0259dric\u0259n b\u00f6y\u00fcy\u00fcr;<\/li>\n\n\n\n<li>h\u0259r dil \u00fc\u00e7\u00fcn ayr\u0131ca ssenari versiyas\u0131 t\u0259l\u0259b olunur.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>AI bot n\u0259dir?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">AI bot dil modell\u0259ri \u0259sas\u0131nda i\u015fl\u0259yir. O, m\u00fc\u015ft\u0259rinin sor\u011fusunu ifad\u0259 t\u0259rzind\u0259n, yaz\u0131 s\u0259hvl\u0259rind\u0259n v\u0259 qeyri-r\u0259smi \u00fcslubdan as\u0131l\u0131 olmayaraq anlay\u0131r v\u0259 cavab\u0131 \u015firk\u0259tin materiallar\u0131 \u0259sas\u0131nda formala\u015fd\u0131r\u0131r: t\u0259limatlar, bilik bazas\u0131ndak\u0131 m\u0259qal\u0259l\u0259r, daxili qaydalar v\u0259 dialoq tarix\u00e7\u0259si.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">M\u00fc\u015ft\u0259ri, m\u0259s\u0259l\u0259n, bel\u0259 yaza bil\u0259r: <strong>\u201cD\u00fcn\u0259n iki c\u00fct sifari\u015f etdim, biri olmad\u0131, indi n\u0259 ed\u0259 bil\u0259r\u0259m?\u201d<\/strong> Bot is\u0259 d\u00fcym\u0259l\u0259r siyah\u0131s\u0131 t\u0259qdim etm\u0259k \u0259v\u0259zin\u0259 d\u0259yi\u015fdirm\u0259 \u015f\u0259rtl\u0259rini izah edir. O, dialoqun kontekstini yadda saxlay\u0131r v\u0259 eyni s\u00f6hb\u0259t daxilind\u0259 \u0259lav\u0259 suallar\u0131 cavabland\u0131ra bilir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u00dcst\u00fcnl\u00fckl\u0259ri<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ist\u0259nil\u0259n formada yaz\u0131lm\u0131\u015f, o c\u00fcml\u0259d\u0259n ssenarid\u0259 \u0259vv\u0259lc\u0259d\u0259n n\u0259z\u0259rd\u0259 tutulmayan sor\u011fular\u0131 cavabland\u0131r\u0131r;<\/li>\n\n\n\n<li>eyni m\u0259ntiq bir ne\u00e7\u0259 dild\u0259 i\u015fl\u0259y\u0259 bil\u0259r;<\/li>\n\n\n\n<li>yeni m\u00f6vzular bilik bazas\u0131n\u0131 yenil\u0259m\u0259kl\u0259 \u0259lav\u0259 olunur;<\/li>\n\n\n\n<li>yaln\u0131z m\u0259lumat xarakterli deyil, m\u0259sl\u0259h\u0259t t\u0259l\u0259b ed\u0259n sor\u011fular\u0131n da bir hiss\u0259sini operatorlar\u0131n \u00fcz\u0259rind\u0259n g\u00f6t\u00fcr\u00fcr.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>N\u0259z\u0259r\u0259 al\u0131nmal\u0131 m\u0259qamlar<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>cavablar\u0131n keyfiyy\u0259ti bilik bazas\u0131n\u0131n n\u0259 q\u0259d\u0259r aktual olmas\u0131ndan as\u0131l\u0131d\u0131r;<\/li>\n\n\n\n<li>m\u00f6vzu s\u0259rh\u0259dl\u0259ri v\u0259 operatora y\u00f6nl\u0259ndirm\u0259 qaydalar\u0131 m\u00fc\u0259yy\u0259n edilm\u0259lidir;<\/li>\n\n\n\n<li>x\u00fcsusil\u0259 ilk h\u0259ft\u0259l\u0259rd\u0259 cavablar\u0131n m\u00fct\u0259madi yoxlan\u0131lmas\u0131 laz\u0131md\u0131r;<\/li>\n\n\n\n<li>\u0259m\u0259liyyatlar\u0131n icras\u0131 \u00fc\u00e7\u00fcn h\u0259l\u0259 d\u0259 inteqrasiyalar v\u0259 d\u0259qiq m\u0259ntiq t\u0259l\u0259b olunur.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u0130ki format\u0131n m\u00fcqayis\u0259si<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Meyar<\/th><th>Ssenarili chatbot<\/th><th>AI bot<\/th><\/tr><\/thead><tbody><tr><td>\u0130\u015f prinsipi<\/td><td>D\u00fcym\u0259l\u0259r v\u0259 a\u00e7ar s\u00f6zl\u0259rd\u0259n ibar\u0259t haz\u0131r ssenari<\/td><td>Sor\u011funun niyy\u0259tini tan\u0131y\u0131r v\u0259 cavab formala\u015fd\u0131r\u0131r<\/td><\/tr><tr><td>Cavab m\u0259nb\u0259yi<\/td><td>\u018fvv\u0259lc\u0259d\u0259n yaz\u0131lm\u0131\u015f m\u0259tnl\u0259r<\/td><td>\u015eirk\u0259tin bilik bazas\u0131 v\u0259 dialoq konteksti<\/td><\/tr><tr><td>Qeyri-adi ifad\u0259l\u0259r<\/td><td>M\u00fc\u015ft\u0259rini menyuya qaytar\u0131r<\/td><td>Sor\u011funu anlay\u0131r v\u0259 uy\u011fun cavab verir<\/td><\/tr><tr><td>\u0130\u015f\u0259 sal\u0131nma m\u00fcdd\u0259ti<\/td><td>Bir g\u00fcn<\/td><td>Bilik bazas\u0131ndan as\u0131l\u0131 olaraq bir ne\u00e7\u0259 g\u00fcn<\/td><\/tr><tr><td>Kim qurur<\/td><td>\u015eirk\u0259t komandas\u0131 interfeys \u00fcz\u0259rind\u0259n<\/td><td>Provayderin t\u0259tbiq komandas\u0131<\/td><\/tr><tr><td>\u00c7oxdilli d\u0259st\u0259k<\/td><td>H\u0259r dil \u00fc\u00e7\u00fcn ayr\u0131ca ssenari<\/td><td>Bir m\u0259ntiq bir ne\u00e7\u0259 dil \u00fc\u00e7\u00fcn<\/td><\/tr><tr><td>Tranzaksion \u0259m\u0259liyyatlar<\/td><td>Format\u0131n \u0259sas \u00fcst\u00fcnl\u00fckl\u0259rind\u0259n biridir<\/td><td>\u0130nteqrasiyalar v\u0259 d\u0259qiq qaydalar t\u0259l\u0259b edir<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Ssenarili chatbot n\u0259 vaxt kifay\u0259tdir?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">D\u00fcym\u0259 \u0259sasl\u0131 format a\u015fa\u011f\u0131dak\u0131 hallarda tap\u015f\u0131r\u0131\u011f\u0131 tam h\u0259ll ed\u0259 bil\u0259r:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>sor\u011fular\u0131n b\u00f6y\u00fck hiss\u0259sini 5\u201310 m\u00f6vzu t\u0259\u015fkil edir;<\/li>\n\n\n\n<li>m\u00fc\u015ft\u0259ril\u0259r eyni suallar\u0131 verir: sifari\u015fin statusu, i\u015f saatlar\u0131, qiym\u0259tl\u0259r;<\/li>\n\n\n\n<li>g\u00f6r\u00fc\u015fl\u0259rin bron edilm\u0259si, sor\u011fu formalar\u0131n\u0131n doldurulmas\u0131 v\u0259 ya \u015f\u00f6b\u0259y\u0259 y\u00f6nl\u0259ndirm\u0259 laz\u0131md\u0131r;<\/li>\n\n\n\n<li>x\u00fcsusil\u0259 maliyy\u0259 v\u0259 ya s\u0259hiyy\u0259 sah\u0259sind\u0259 cavablar\u0131n tam proqnozla\u015fd\u0131r\u0131la bil\u0259n olmas\u0131 vacibdir.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Biznes\u0259 AI bot n\u0259 vaxt laz\u0131md\u0131r?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ssenari art\u0131q t\u0259l\u0259bl\u0259ri qar\u015f\u0131lamaqda \u00e7\u0259tinlik \u00e7\u0259kirs\u0259, AI format\u0131na ke\u00e7id faydal\u0131 olur:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>m\u00fc\u015ft\u0259ril\u0259r suallar\u0131 m\u00fcxt\u0259lif formada ifad\u0259 edir v\u0259 menyu sor\u011fular\u0131n yaln\u0131z bir hiss\u0259sini \u0259hat\u0259 edir;<\/li>\n\n\n\n<li>\u015firk\u0259tin m\u00fcr\u0259kk\u0259b m\u0259hsulu v\u0259 ya \u00e7oxsayl\u0131 detallar\u0131 olan geni\u015f m\u0259hsul \u00e7e\u015fidi var;<\/li>\n\n\n\n<li>art\u0131q haz\u0131r bilik bazas\u0131 m\u00f6vcuddur: t\u0259limatlar, yard\u0131m m\u0259qal\u0259l\u0259ri, daxili qaydalar v\u0259 haz\u0131r cavablar;<\/li>\n\n\n\n<li>ssenarini t\u0259kmill\u0259\u015fdirm\u0259y\u0259 baxmayaraq operatorlara y\u00f6nl\u0259ndiril\u0259n dialoqlar\u0131n pay\u0131 y\u00fcks\u0259k olaraq qal\u0131r.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Hans\u0131 format hans\u0131 tap\u015f\u0131r\u0131q \u00fc\u00e7\u00fcn uy\u011fundur?<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Tap\u015f\u0131r\u0131q<\/th><th>Format<\/th><th>S\u0259b\u0259b<\/th><\/tr><\/thead><tbody><tr><td>Sifari\u015f statusu, izl\u0259m\u0259 n\u00f6mr\u0259si<\/td><td>Ssenarili chatbot<\/td><td>\u0130nteqrasiya v\u0259 d\u0259qiq cavab t\u0259l\u0259b olunur<\/td><\/tr><tr><td>\u0130\u015f saatlar\u0131, \u00fcnvanlar, qiym\u0259tl\u0259r<\/td><td>Ssenarili chatbot<\/td><td>M\u0259hdud sayda, nadir hallarda d\u0259yi\u015f\u0259n m\u0259lumat<\/td><\/tr><tr><td>G\u00f6r\u00fc\u015fl\u0259rin bron edilm\u0259si, sor\u011fu formalar\u0131<\/td><td>Ssenarili chatbot<\/td><td>Add\u0131m-add\u0131m m\u0259lumat toplama v\u0259 m\u0259lumatlar\u0131n yoxlan\u0131lmas\u0131<\/td><\/tr><tr><td>M\u0259hsul haqq\u0131nda s\u0259rb\u0259st formada suallar<\/td><td>AI bot<\/td><td>Sor\u011fular\u0131n formas\u0131 d\u0259yi\u015fir, cavab is\u0259 bilik bazas\u0131ndad\u0131r<\/td><\/tr><tr><td>Bir ne\u00e7\u0259 dild\u0259 d\u0259st\u0259k<\/td><td>AI bot<\/td><td>H\u0259r dil \u00fc\u00e7\u00fcn ayr\u0131ca ssenari \u0259v\u0259zin\u0259 vahid m\u0259ntiq<\/td><\/tr><tr><td>Standart olmayan \u015fikay\u0259tl\u0259r v\u0259 m\u00fcbahis\u0259l\u0259r<\/td><td>Hibrid<\/td><td>AI m\u00f6vzunu m\u00fc\u0259yy\u0259n edir, sonra dialoq operatora \u00f6t\u00fcr\u00fcl\u00fcr<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Hibrid yana\u015fma praktikada nec\u0259 i\u015fl\u0259yir?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">M\u00fc\u015ft\u0259ri \u00e7at\u0131 a\u00e7\u0131r v\u0259 q\u0131sa menyu il\u0259 qar\u015f\u0131la\u015f\u0131r \u2014 bu, ssenarili hiss\u0259dir. O, <strong>\u201cSifari\u015fin statusu\u201d<\/strong> se\u00e7ir v\u0259 bot d\u0259qiq m\u0259ntiq \u00fczr\u0259 i\u015fl\u0259yir: n\u00f6mr\u0259ni soru\u015fur, sistem\u0259 m\u00fcraci\u0259t edir v\u0259 d\u0259qiq m\u0259lumat\u0131 t\u0259qdim edir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">M\u00fc\u015ft\u0259ri sual\u0131n\u0131 \u00f6z s\u00f6zl\u0259ri il\u0259 yazarsa, AI hiss\u0259si bilik bazas\u0131ndan istifad\u0259 ed\u0259r\u0259k cavab verir. M\u00f6vzu icaz\u0259 veril\u0259n \u00e7\u0259r\u00e7iv\u0259d\u0259n k\u0259nara \u00e7\u0131xarsa v\u0259 ya m\u00fc\u015ft\u0259ri operatorla dan\u0131\u015fmaq ist\u0259s\u0259, dialoq mesaj tarix\u00e7\u0259si il\u0259 birlikd\u0259 operatora \u00f6t\u00fcr\u00fcl\u00fcr.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sad\u0259 ba\u015flamaq daha asand\u0131r. \u018fvv\u0259lc\u0259 \u0259n \u00e7ox veril\u0259n sor\u011fular \u00fc\u00e7\u00fcn ssenari yarad\u0131n, sonra tan\u0131nmayan sor\u011fular\u0131n statistikas\u0131n\u0131 analiz edin v\u0259 h\u0259min m\u0259lumatlar \u0259sas\u0131nda AI bot \u00fc\u00e7\u00fcn bilik bazas\u0131 formala\u015fd\u0131r\u0131n.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u0130\u015f\u0259 sal\u0131nmazdan \u0259vv\u0259l n\u0259l\u0259ri planla\u015fd\u0131rmaq laz\u0131md\u0131r?<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Son \u00fc\u00e7 ay\u0131n \u0259n \u00e7ox veril\u0259n 30 sor\u011fusunu toplay\u0131n v\u0259 onlar\u0131 tipik v\u0259 qeyri-standart olaraq qrupla\u015fd\u0131r\u0131n.<\/li>\n\n\n\n<li>Eskalasiya qaydalar\u0131n\u0131 m\u00fc\u0259yy\u0259n edin: hans\u0131 s\u00f6zl\u0259r, m\u00f6vzular v\u0259 ya u\u011fursuz c\u0259hdl\u0259rin say\u0131 dialoqu operatora y\u00f6nl\u0259ndirir.<\/li>\n\n\n\n<li>Operatora ke\u00e7id d\u00fcym\u0259sini h\u0259r m\u0259rh\u0259l\u0259d\u0259 \u0259l\u00e7atan saxlay\u0131n.<\/li>\n\n\n\n<li>Menyunu \u00e7ox d\u0259rin etm\u0259yin: cavaba \u00e7atmaq \u00fc\u00e7\u00fcn alt\u0131 klikd\u0259n \u00e7ox t\u0259l\u0259b olunursa, m\u00fc\u015ft\u0259ri ba\u015fqa kanala ke\u00e7\u0259 bil\u0259r.<\/li>\n\n\n\n<li>Uzun mesajlar\u0131 oxuna bilm\u0259si \u00fc\u00e7\u00fcn fasil\u0259l\u0259rl\u0259 hiss\u0259l\u0259r\u0259 b\u00f6l\u00fcn.<\/li>\n\n\n\n<li>\u0130\u015f saatlar\u0131ndan k\u0259nar vaxtlar \u00fc\u00e7\u00fcn ayr\u0131ca m\u0259ntiq m\u00fc\u0259yy\u0259n edin: gec\u0259l\u0259r, h\u0259ft\u0259sonlar\u0131 v\u0259 bayram g\u00fcnl\u0259ri.<\/li>\n\n\n\n<li>Dialoqlar\u0131 h\u0259r ay n\u0259z\u0259rd\u0259n ke\u00e7irin. \u018fks halda bot da sizin \u015f\u0259rtl\u0259riniz v\u0259 m\u0259hsul \u00e7e\u015fidiniz kimi k\u00f6hn\u0259lir.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>N\u0259tic\u0259ni nec\u0259 \u00f6l\u00e7m\u0259k olar?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">H\u0259r ay izl\u0259m\u0259y\u0259 d\u0259y\u0259r \u0259sas g\u00f6st\u0259ricil\u0259r:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>avtomatla\u015fd\u0131rma s\u0259viyy\u0259si<\/strong> \u2014 operator olmadan tamamlanan dialoqlar\u0131n pay\u0131;<\/li>\n\n\n\n<li><strong>operatora y\u00f6nl\u0259ndirm\u0259 s\u0259b\u0259bl\u0259ri<\/strong> \u2014 yaln\u0131z onlar\u0131n say\u0131n\u0131 deyil, s\u0259b\u0259bl\u0259rini d\u0259 analiz edin;<\/li>\n\n\n\n<li><strong>tan\u0131nmayan sor\u011fular<\/strong> \u2014 t\u0259kmill\u0259\u015fdirm\u0259 \u00fc\u00e7\u00fcn \u0259sas m\u0259lumat m\u0259nb\u0259l\u0259rind\u0259n biri;<\/li>\n\n\n\n<li><strong>ilk cavab m\u00fcdd\u0259ti<\/strong> \u2014 i\u015f v\u0259 qeyri-i\u015f saatlar\u0131 \u00fc\u00e7\u00fcn ayr\u0131ca;<\/li>\n\n\n\n<li><strong>m\u00fc\u015ft\u0259ri qiym\u0259tl\u0259ndirm\u0259si<\/strong> v\u0259 h\u0259d\u0259f h\u0259r\u0259k\u0259t\u0259 \u00e7evrilm\u0259 \u2014 sor\u011fu, bron v\u0259 ya sifari\u015f.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>NovaTalks-da iki s\u0259viyy\u0259li avtomatla\u015fd\u0131rma<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Omnikanal platforma NovaTalks \u015firk\u0259t\u0259 ba\u015fqa platformaya ke\u00e7m\u0259d\u0259n iki avtomatla\u015fd\u0131rma s\u0259viyy\u0259si aras\u0131nda se\u00e7im etm\u0259k imkan\u0131 verir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Basic chatbot: pulsuz s\u0259viyy\u0259<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>s\u00fcr\u0259tli ba\u015flan\u011f\u0131c \u00fc\u00e7\u00fcn haz\u0131r \u015fablon v\u0259 10-a q\u0259d\u0259r ssenari v\u0259 m\u0259ntiq n\u00f6qt\u0259si;<\/li>\n\n\n\n<li>interfeysd\u0259 m\u00fcst\u0259qil qura\u015fd\u0131rma v\u0259 proqram\u00e7\u0131s\u0131z bir g\u00fcn \u0259rzind\u0259 i\u015f\u0259 sal\u0131nma;<\/li>\n\n\n\n<li>se\u00e7ilmi\u015f kanalda i\u015fl\u0259m\u0259: veb-sayt canl\u0131 \u00e7at v\u0259 ya messencerl\u0259r;<\/li>\n\n\n\n<li>qeyri-i\u015f saatlar\u0131 da daxil olmaqla ist\u0259nil\u0259n vaxt operatora y\u00f6nl\u0259ndirm\u0259.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Biznes \u00fc\u00e7\u00fcn AI bot<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>m\u00fc\u015ft\u0259ril\u0259rin \u00f6z s\u00f6zl\u0259ri il\u0259 yazd\u0131\u011f\u0131, o c\u00fcml\u0259d\u0259n qar\u0131\u015f\u0131q dild\u0259 olan sor\u011fular\u0131 tan\u0131y\u0131r;<\/li>\n\n\n\n<li>\u015firk\u0259tin bilik bazas\u0131 \u0259sas\u0131nda \u00f6yr\u0259nir;<\/li>\n\n\n\n<li>tam dialoq kontekstini saxlay\u0131r v\u0259 m\u00fcr\u0259kk\u0259b sor\u011fular\u0131 m\u00fcst\u0259qil \u015f\u0259kild\u0259 h\u0259ll edir;<\/li>\n\n\n\n<li>ist\u0259nil\u0259n m\u0259tn kanal\u0131nda i\u015fl\u0259yir v\u0259 NovaTalks komandas\u0131 t\u0259r\u0259find\u0259n t\u0259tbiq olunur.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Bu yana\u015fma ba\u015flan\u011f\u0131cda yanl\u0131\u015f format se\u00e7m\u0259k riskini aradan qald\u0131r\u0131r: \u015firk\u0259t \u0259vv\u0259lc\u0259 pulsuz ssenari qurur, real sor\u011fular\u0131 analiz edir v\u0259 yaln\u0131z bundan sonra AI s\u0259viyy\u0259sin\u0259 ehtiyac olub-olmad\u0131\u011f\u0131na q\u0259rar verir. Ke\u00e7id zaman\u0131 parametrl\u0259r, kanallar v\u0259 sor\u011fu tarix\u00e7\u0259si qorunur.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Tez-tez veril\u0259n suallar<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Sad\u0259 dill\u0259 des\u0259k, AI bot il\u0259 chatbot aras\u0131ndak\u0131 f\u0259rq n\u0259dir?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Chatbot komanda t\u0259r\u0259find\u0259n \u0259vv\u0259lc\u0259d\u0259n haz\u0131rlanm\u0131\u015f ssenari \u00fczr\u0259 i\u015fl\u0259yir: d\u00fcym\u0259l\u0259r, menyular v\u0259 haz\u0131r cavablar. AI bot is\u0259 s\u0259rb\u0259st formada yaz\u0131lm\u0131\u015f sor\u011funu anlay\u0131r v\u0259 cavab\u0131 \u015firk\u0259tin bilik bazas\u0131 \u0259sas\u0131nda formala\u015fd\u0131r\u0131r.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>AI bot ssenarili chatbotu \u0259v\u0259z edir?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u018fks\u0259r hallarda yox. Statusun yoxlan\u0131lmas\u0131, bronla\u015fd\u0131rma v\u0259 sor\u011funun g\u00f6nd\u0259rilm\u0259si kimi tranzaksion tap\u015f\u0131r\u0131qlar d\u0259qiq m\u0259ntiq \u0259sas\u0131nda daha etibarl\u0131 i\u015fl\u0259yir. AI is\u0259 \u0259vv\u0259lc\u0259d\u0259n proqnozla\u015fd\u0131r\u0131lmas\u0131 m\u00fcmk\u00fcn olmayan m\u0259sl\u0259h\u0259t xarakterli sor\u011fular\u0131 \u0259hat\u0259 edir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>H\u0259l\u0259 chatbot yoxdursa, haradan ba\u015flamaq laz\u0131md\u0131r?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u018fn \u00e7ox veril\u0259n sor\u011fular \u00fc\u00e7\u00fcn ssenari il\u0259 ba\u015flay\u0131n. NovaTalks-da Basic s\u0259viyy\u0259 pulsuzdur, buna g\u00f6r\u0259 ilkin ideyan\u0131 b\u00fcdc\u0259 ay\u0131rmadan yoxlamaq m\u00fcmk\u00fcnd\u00fcr: 10-a q\u0259d\u0259r m\u0259ntiq n\u00f6qt\u0259si tipik suallar\u0131n \u0259ks\u0259riyy\u0259tini \u0259hat\u0259 edir v\u0259 real sor\u011fular \u00fczr\u0259 statistika toplama\u011fa imkan verir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Chatbot yaratmaq \u00fc\u00e7\u00fcn proqram\u00e7\u0131 laz\u0131md\u0131r?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Basic chatbot \u00fc\u00e7\u00fcn yox \u2014 onu birba\u015fa interfeysd\u0259 qurmaq v\u0259 ist\u0259nil\u0259n vaxt redakt\u0259 etm\u0259k m\u00fcmk\u00fcnd\u00fcr. AI bot is\u0259 \u015firk\u0259tin bilik bazas\u0131 \u0259sas\u0131nda NovaTalks komandas\u0131 t\u0259r\u0259find\u0259n t\u0259tbiq olunur.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Bot m\u00fc\u015ft\u0259rinin sor\u011fusunu anlamad\u0131qda n\u0259 ba\u015f verm\u0259lidir?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">D\u00fczg\u00fcn \u00e7\u0131x\u0131\u015f yolu t\u0259qdim edin: q\u0131sa izah, alternativ se\u00e7iml\u0259r v\u0259 operatora ke\u00e7m\u0259k \u00fc\u00e7\u00fcn \u0259l\u00e7atan d\u00fcym\u0259. Tan\u0131nmayan b\u00fct\u00fcn sor\u011fular\u0131 toplamaq v\u0259 analiz etm\u0259k faydal\u0131d\u0131r.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Bot i\u015f saatlar\u0131ndan k\u0259narda nec\u0259 i\u015fl\u0259yir?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gec\u0259l\u0259r, h\u0259ft\u0259sonlar\u0131 v\u0259 bayram g\u00fcnl\u0259ri \u00fc\u00e7\u00fcn ayr\u0131ca m\u0259ntiq qurulur: bot tipik suallar\u0131 cavabland\u0131r\u0131r, sor\u011funu q\u0259bul edir v\u0259 operatorun n\u0259 vaxt cavab ver\u0259c\u0259yini m\u00fc\u015ft\u0259riy\u0259 bildirir.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>N\u0259tic\u0259<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Format tap\u015f\u0131r\u0131\u011fa uy\u011fun se\u00e7ilm\u0259lidir. Sor\u011fular eynidirs\u0259 v\u0259 d\u0259qiq \u0259m\u0259liyyatlar t\u0259l\u0259b edirs\u0259, ssenarili chatbot daha s\u00fcr\u0259tli v\u0259 daha s\u0259rf\u0259li n\u0259tic\u0259 verir. M\u00fc\u015ft\u0259ril\u0259r suallar\u0131n\u0131 \u00f6z s\u00f6zl\u0259ri il\u0259 verir v\u0259 h\u0259r sor\u011fu \u0259vv\u0259lkind\u0259n f\u0259rql\u0259nirs\u0259, AI bot daha uy\u011fun se\u00e7imdir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hibrid yana\u015fma h\u0259r iki format\u0131 birl\u0259\u015fdirir: d\u0259qiqliyin vacib oldu\u011fu hallarda s\u0259rt m\u0259ntiq, \u00e7evikliyin vacib oldu\u011fu hallarda is\u0259 dil modeli istifad\u0259 olunur.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bunu \u00f6z sor\u011fular\u0131n\u0131z \u00fcz\u0259rind\u0259 m\u0259rh\u0259l\u0259li \u015f\u0259kild\u0259 yoxlaya bil\u0259rsiniz: pulsuz ssenari yarad\u0131n, onu veb-sayt \u00e7at\u0131na v\u0259 ya messencer\u0259 qo\u015fun v\u0259 ilk h\u0259ft\u0259d\u0259 ne\u00e7\u0259 sor\u011funu avtomatik h\u0259ll etdiyini \u00f6l\u00e7\u00fcn. S\u0259rb\u0259st formada veril\u0259n suallar ssenarili sor\u011fular\u0131 \u00fcst\u0259l\u0259m\u0259y\u0259 ba\u015flayanda, AI s\u0259viyy\u0259sini \u0259lav\u0259 etm\u0259yin vaxt\u0131 g\u0259lib.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u018fvv\u0259lc\u0259d\u0259n haz\u0131rlanm\u0131\u015f ssenari il\u0259 i\u015fl\u0259y\u0259n chatbot haz\u0131r dialoq ax\u0131n\u0131n\u0131 izl\u0259yir, AI bot is\u0259 m\u00fc\u015ft\u0259rinin sor\u011fusunu onun \u00f6z s\u00f6zl\u0259ri il\u0259 anlay\u0131r. Bu m\u0259qal\u0259d\u0259 bu formatlar\u0131n bir-birind\u0259n n\u0259 il\u0259 f\u0259rql\u0259ndiyini, d\u00fcym\u0259l\u0259rin n\u0259 vaxt kifay\u0259t etdiyini, n\u0259 zaman AI h\u0259llin\u0259 ehtiyac oldu\u011funu v\u0259 biznesiniz \u00fc\u00e7\u00fcn d\u00fczg\u00fcn se\u00e7imi nec\u0259 etm\u0259li oldu\u011funuzu izah edirik.<\/p>\n","protected":false},"author":7,"featured_media":11425,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[39],"tags":[4619,4616,4622,4620,4304,4018,4392,4618,4617,3945,4621,4019],"class_list":["post-11441","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-ai-bot-for-business-az","tag-ai-bots-az","tag-chatbot-for-customer-support-az","tag-chatbot-vs-ai-bot-az","tag-chatbots-az","tag-customer-service-az","tag-customer-support-automation-az","tag-difference-between-chatbot-and-ai-bot-az","tag-how-to-choose-a-chatbot-for-business-az","tag-novatalks-az","tag-scripted-chatbot-az","tag-support-automation-az"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Chatbot vs AI Bot: F\u0259rql\u0259r v\u0259 d\u00fczg\u00fcn se\u00e7im | NovaTalks<\/title>\n<meta name=\"description\" content=\"\ud83e\udd16 Chatbot v\u0259 AI bot: f\u0259rql\u0259r, m\u00fcqayis\u0259 c\u0259dv\u0259li, biznesiniz \u00fc\u00e7\u00fcn d\u00fczg\u00fcn format\u0131 se\u00e7m\u0259k meyarlar\u0131 v\u0259 praktiki t\u0259tbiq m\u0259sl\u0259h\u0259tl\u0259ri \u2705\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/novatalks.ai\/az\/blog\/chatbot-vs-ai-bot\/\" \/>\n<meta property=\"og:locale\" content=\"az_AZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Chatbot vs AI Bot: F\u0259rql\u0259r v\u0259 d\u00fczg\u00fcn se\u00e7im | NovaTalks\" \/>\n<meta property=\"og:description\" content=\"\ud83e\udd16 Chatbot v\u0259 AI bot: f\u0259rql\u0259r, m\u00fcqayis\u0259 c\u0259dv\u0259li, biznesiniz \u00fc\u00e7\u00fcn 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