{"id":9475,"date":"2025-09-25T15:48:24","date_gmt":"2025-09-25T12:48:24","guid":{"rendered":"https:\/\/novatalks.ai\/?p=9475"},"modified":"2025-09-25T15:56:31","modified_gmt":"2025-09-25T12:56:31","slug":"discover-7-novatalks-features","status":"publish","type":"post","link":"https:\/\/novatalks.ai\/az\/blog\/discover-7-novatalks-features\/","title":{"rendered":"\u0130\u015f S\u0259m\u0259r\u0259liliyinizi Art\u0131racaq 7 Gizli NovaTalks X\u00fcsusiyy\u0259ti"},"content":{"rendered":"\n<p>Bu g\u00fcn siz\u0259 NovaTalks platformas\u0131n\u0131n kontakt m\u0259rk\u0259zinizd\u0259n maksimum istifad\u0259 etm\u0259y\u0259 k\u00f6m\u0259k ed\u0259c\u0259k yeddi gizli x\u00fcsusiyy\u0259tini t\u0259qdim ed\u0259c\u0259yik.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. <strong>AI Assistant \u2013 M\u00fc\u015ft\u0259ri il\u0259 qar\u015f\u0131l\u0131ql\u0131 \u0259laq\u0259d\u0259 a\u011f\u0131ll\u0131 k\u00f6m\u0259k\u00e7iniz<\/strong><\/h2>\n\n\n\n<p>NovaTalks-dak\u0131 AI Assistant operator m\u0259hsuldarl\u0131\u011f\u0131n\u0131 art\u0131rmaq \u00fc\u00e7\u00fcn n\u0259z\u0259rd\u0259 tutulmu\u015f bir vasit\u0259dir. Bu, operatorun i\u015f sah\u0259sind\u0259 d\u00fcym\u0259l\u0259r \u015f\u0259klind\u0259 g\u00f6st\u0259ril\u0259n x\u00fcsusi promptlar toplusudur.<\/p>\n\n\n\n<p><strong>AI Assistant-\u0131n imkanlar\u0131:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dan\u0131\u015f\u0131qlar\u0131 b\u00fct\u00fcn dialoq boyunca x\u00fclas\u0259 edir<\/li>\n\n\n\n<li>Sad\u0259 m\u00fc\u015ft\u0259ri sor\u011fular\u0131na avtomatik cavablar yarad\u0131r<\/li>\n\n\n\n<li>Mesajlar\u0131 daha oxunaql\u0131 etm\u0259k \u00fc\u00e7\u00fcn yenid\u0259n ifad\u0259 edir<\/li>\n\n\n\n<li>Yaz\u0131 v\u0259 qrammatika s\u0259hvl\u0259rini d\u00fcz\u0259ldir<\/li>\n\n\n\n<li>M\u0259tnl\u0259ri ehtiyacdan as\u0131l\u0131 olaraq q\u0131sald\u0131r v\u0259 ya uzad\u0131r<\/li>\n\n\n\n<li>Mesaj\u0131n tonunu r\u0259smi v\u0259 ya dostcas\u0131na d\u0259yi\u015fir<\/li>\n\n\n\n<li>F\u0259rqli dill\u0259r\u0259 t\u0259rc\u00fcm\u0259 edir<\/li>\n<\/ul>\n\n\n\n<p>\u018fn maraql\u0131 x\u00fcsusiyy\u0259t: biznes ehtiyaclar\u0131n\u0131za uy\u011fun x\u00fcsusi AI promptlar yaratmaq imkan\u0131. M\u0259s\u0259l\u0259n, italyan dilin\u0259 t\u0259rc\u00fcm\u0259 laz\u0131md\u0131r? He\u00e7 bir problem yoxdur. \u015eablondan istifad\u0259 ed\u0259r\u0259k yeni makro yarad\u0131n, \u0259mri redakt\u0259 edin, yadda saxlay\u0131n v\u0259 operatorun i\u015f sah\u0259sind\u0259 d\u00fcym\u0259 kimi g\u00f6st\u0259rin.<\/p>\n\n\n\n<p><strong>Praktik n\u00fcmun\u0259:<\/strong> Dialoqu ba\u015fqa bir operatora \u00f6t\u00fcrm\u0259li oldu\u011funuz zaman, AI b\u00fct\u00fcn s\u00f6hb\u0259ti saniy\u0259l\u0259r \u0259rzind\u0259 x\u00fclas\u0259 ed\u0259 bil\u0259r. N\u00f6vb\u0259ti operator m\u00fc\u015ft\u0259ri il\u0259 \u0259laq\u0259ni s\u00fcr\u0259tl\u0259 davam etdir\u0259 bil\u0259r.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. <strong>Smart Queue \u2013 Agent m\u00fcdaxil\u0259si olmadan avtomatik t\u0259yin<\/strong><\/h2>\n\n\n\n<p>NovaTalks-un \u0259sas \u00fcst\u00fcnl\u00fckl\u0259rind\u0259n biri a\u011f\u0131ll\u0131 n\u00f6vb\u0259dir, tam avtomatik i\u015fl\u0259yir. Agentl\u0259r m\u00f6vcud olmad\u0131qda, m\u00fc\u015ft\u0259ril\u0259r sor\u011fular\u0131n vaxt\u0131na v\u0259 prioritetin\u0259 g\u00f6r\u0259 s\u0131raya qoyulur. Uy\u011fun agent m\u00f6vcud olduqda, dialoqlar avtomatik t\u0259yin olunur.<\/p>\n\n\n\n<p><strong>Avtomatik t\u0259yin etm\u0259ni qurmaq \u00fc\u00e7\u00fcn:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>H\u0259r komanda \u00fc\u00e7\u00fcn \u201cAllow ACD\u201d se\u00e7imini aktiv edin v\u0259 t\u0259yin etm\u0259 alqoritmini se\u00e7in:\n<ul class=\"wp-block-list\">\n<li>\u018fn az dialoqu olan agent\u0259 t\u0259yin et<\/li>\n\n\n\n<li>\u018fn az istifad\u0259 olunan agent\u0259 t\u0259yin et<\/li>\n\n\n\n<li>\u018fn y\u00fcks\u0259k ixtisasl\u0131 agent\u0259 t\u0259yin et<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>H\u0259r dialoq n\u00f6v\u00fc \u00fc\u00e7\u00fcn agentin istifad\u0259 faizini t\u0259yin edin (m\u0259s\u0259l\u0259n, chat \u00fc\u00e7\u00fcn 20%).<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. <strong>AI Keyfiyy\u0259t Qiym\u0259tl\u0259ndirm\u0259si \u2013 Dialoqlar\u0131n 100%-i<\/strong><\/h2>\n\n\n\n<p>Dialoq bitdikd\u0259n sonra sistem onu sizin meyarlar \u00fczr\u0259 qiym\u0259tl\u0259ndirir. Bu, 1%, 5% v\u0259 ya 10% deyil, b\u00fct\u00fcn dialoqlar \u00fc\u00e7\u00fcn edilir, sizin vaxt\u0131n\u0131z\u0131 s\u0259rf etm\u0259d\u0259n.<\/p>\n\n\n\n<p><strong>\u018flav\u0259 AI qiym\u0259tl\u0259ndirm\u0259 x\u00fcsusiyy\u0259tl\u0259ri:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dialoqlar\u0131 skript\u0259 uy\u011funlu\u011funu yoxlay\u0131r<\/li>\n\n\n\n<li>CRM \u00fc\u00e7\u00fcn avtomatik dialoq x\u00fclas\u0259si yarad\u0131r<\/li>\n\n\n\n<li>Agentin \u0259laq\u0259li m\u0259hsul\/xidm\u0259t t\u0259klif edib-etm\u0259diyini izl\u0259yir<\/li>\n<\/ul>\n\n\n\n<p>Sad\u0259 qurulum: Dialoq qiym\u0259tl\u0259ndirm\u0259 meyarlar\u0131n\u0131 yaz\u0131n, makro yarad\u0131n, dialoq bitdikd\u0259 avtomatik i\u015fl\u0259y\u0259c\u0259k qayda t\u0259yin edin.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. <strong>Client Tagging \u2013 T\u0259\u015fkilat v\u0259 Avtomatla\u015fd\u0131rma<\/strong><\/h2>\n\n\n\n<p>NovaTalks etiket sistemi m\u00fc\u015ft\u0259ril\u0259ri effektiv kateqoriyalara ay\u0131rmaq v\u0259 filtrl\u0259m\u0259k imkan\u0131 verir. Etiketl\u0259ri avtomatik (chatbot, makro v\u0259 ya avtomatla\u015fd\u0131rma vasit\u0259sil\u0259) v\u0259 ya \u0259l il\u0259 (agent t\u0259r\u0259find\u0259n) t\u0259yin etm\u0259k olar.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. <strong>Avtomatla\u015fd\u0131r\u0131lm\u0131\u015f Mesajla\u015fma \u2013 Maksimum \u015e\u0259xsi yana\u015fma<\/strong><\/h2>\n\n\n\n<p>K\u00fctl\u0259vi mesajla\u015fma \u015f\u0259xsi m\u0259lumatlarla f\u0259rdil\u0259\u015fdiril\u0259 bil\u0259r. M\u00fc\u015ft\u0259ri qruplar\u0131n\u0131 etiketl\u0259r, atributlar v\u0259 ya \u0259laq\u0259 m\u0259lumatlar\u0131 \u00fczr\u0259 filtr edin v\u0259 f\u0259rdi t\u0259klifl\u0259r g\u00f6nd\u0259rin.<\/p>\n\n\n\n<p><strong>\u018fsas imkanlar:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u015e\u0259xsi m\u0259lumatlar\u0131n mesajlara daxil edilm\u0259si<\/li>\n\n\n\n<li>M\u00fcxt\u0259lif m\u00fc\u015ft\u0259ril\u0259r\u0259 f\u0259rqli mesajlar g\u00f6nd\u0259rm\u0259k<\/li>\n\n\n\n<li>Sat\u0131\u015f hunil\u0259rinin qurulmas\u0131 v\u0259 avtomatik i\u015f\u0259 sal\u0131nmas\u0131<\/li>\n\n\n\n<li>E-mail, messencer v\u0259 sosial media d\u0259st\u0259yi<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">6. <strong>Quick Reply \u015eablonlar\u0131 \u2013 T\u0259\u015fkilat v\u0259 S\u0259m\u0259r\u0259lilik<\/strong><\/h2>\n\n\n\n<p>Q\u0131sa cavablar operatorun d\u0259rhal cavab verm\u0259si \u00fc\u00e7\u00fcn saxlan\u0131lan \u015fablonlard\u0131r. Sistem onlar\u0131n son 30 g\u00fcnd\u0259ki istifad\u0259 statistikas\u0131n\u0131 g\u00f6st\u0259rir.<\/p>\n\n\n\n<p><strong>Q\u0131sa cavab yaratmaq \u00fc\u00e7\u00fcn:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Q\u0131sa kod \u2013 unikal ad (minimum 2 simvol)<\/li>\n\n\n\n<li>Kitabxana \u2013 cavablar\u0131 t\u0259\u015fkil etm\u0259k \u00fc\u00e7\u00fcn qovluq<\/li>\n\n\n\n<li>M\u0259tn \u2013 g\u00f6nd\u0259ril\u0259c\u0259k mesaj v\u0259 ya fayl<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">7. <strong>BI Sistemi \u2013 Real Vaxt Performans N\u0259zar\u0259ti<\/strong><\/h2>\n\n\n\n<p>NovaTalks analitikas\u0131 biznes performans\u0131n\u0131 bir bax\u0131\u015fda g\u00f6rm\u0259y\u0259 imkan verir. Hesabatlar\u0131 ehtiyac\u0131n\u0131za uy\u011fun f\u0259rdil\u0259\u015fdirin: metrikalar\u0131 se\u00e7in, rahat interval \u00fczr\u0259 qrupla\u015fd\u0131r\u0131n. BI sistemi vasit\u0259sil\u0259 b\u00fct\u00fcn m\u0259lumatlar\u0131 vizualla\u015fd\u0131r\u0131n.<\/p>\n\n\n\n<p><strong>\u018fsas x\u00fcsusiyy\u0259tl\u0259r:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>CSV v\u0259 XLSX format\u0131nda hesabat y\u00fckl\u0259m\u0259k<\/li>\n\n\n\n<li>Se\u00e7ilmi\u015f filtrl\u0259r \u00fczr\u0259 m\u0259lumatlar\u0131 analiz etm\u0259k<\/li>\n\n\n\n<li>Statistikalar\u0131 \u0259lav\u0259 v\u0259 \u00e7\u0131xarmaq<\/li>\n\n\n\n<li>Haz\u0131r dashboard-lar: kontakt m\u0259rk\u0259z performans\u0131, agent m\u0259hsuldarl\u0131\u011f\u0131, CSAT<\/li>\n<\/ul>\n\n\n\n<p>NovaTalks-un bu yeddi x\u00fcsusiyy\u0259ti rutin prosesl\u0259ri avtomatla\u015fd\u0131rmaq, m\u00fc\u015ft\u0259ri xidm\u0259ti keyfiyy\u0259tini art\u0131rmaq v\u0259 performans \u00fcz\u0259rind\u0259 tam n\u0259zar\u0259t t\u0259min etm\u0259k \u00fc\u00e7\u00fcn istifad\u0259 edil\u0259 bil\u0259r. Platforman\u0131n b\u00fct\u00fcn potensial\u0131n\u0131 a\u00e7ma\u011f\u0131n vaxt\u0131 g\u0259ldi!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Bu m\u0259qal\u0259d\u0259 siz\u0259 kontakt m\u0259rk\u0259zinizin potensial\u0131n\u0131 maksimum d\u0259r\u0259c\u0259d\u0259 art\u0131rma\u011fa k\u00f6m\u0259k ed\u0259c\u0259k yeddi gizli NovaTalks x\u00fcsusiyy\u0259tini t\u0259qdim ed\u0259c\u0259yik. Siz prosesl\u0259ri avtomatla\u015fd\u0131rma\u011f\u0131, operatorlar\u0131n m\u0259hsuldarl\u0131\u011f\u0131n\u0131 art\u0131rma\u011f\u0131, xidm\u0259t keyfiyy\u0259tini qiym\u0259tl\u0259ndirm\u0259yi, mesajla\u015fman\u0131 f\u0259rdil\u0259\u015fdirm\u0259yi v\u0259 tam real vaxt analitikas\u0131na \u00e7\u0131x\u0131\u015f\u0131 \u00f6yr\u0259n\u0259c\u0259ksiniz.<\/p>\n","protected":false},"author":7,"featured_media":9400,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[39],"tags":[413,409,414,407,370,412,416,367,421,408,420,417,411,410,385,418,419,415],"class_list":["post-9475","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-ai-qiymtlndirmsi","tag-analitika-2","tag-avtomatlasdirilmis-mesajlasma","tag-avtomatlasdirma","tag-bi-sistemi","tag-chatbot-3","tag-dialoq-transferi","tag-frdilsdirm","tag-hesabat","tag-kontakt-mrkzi","tag-makrolar","tag-mhsuldarliq","tag-mustri-etiketlm","tag-mustri-xidmti","tag-novatalks-4","tag-seqmentlsdirm","tag-smrlilik","tag-tez-cavablar"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>M\u0259hsuldarl\u0131\u011f\u0131 art\u0131rmaq \u00fc\u00e7\u00fcn 7 Gizli NovaTalks X\u00fcsusiyy\u0259ti<\/title>\n<meta name=\"description\" content=\"H\u0259l\u0259 istifad\u0259 etm\u0259diyiniz 7 g\u00fccl\u00fc NovaTalks x\u00fcsusiyy\u0259tini k\u0259\u015ff edin. 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