{"id":9503,"date":"2025-10-03T01:17:20","date_gmt":"2025-10-02T22:17:20","guid":{"rendered":"https:\/\/novatalks.ai\/?p=9503"},"modified":"2025-10-03T01:17:22","modified_gmt":"2025-10-02T22:17:22","slug":"novait-cx-conference-2025","status":"publish","type":"post","link":"https:\/\/novatalks.ai\/az\/blog\/novait-cx-conference-2025\/","title":{"rendered":"19\u2032 CX Conference: M\u00fc\u015ft\u0259rinin S\u0259si v\u0259 Biznesin G\u0259l\u0259c\u0259yi"},"content":{"rendered":"\n

26 sentyabrda NovaIT<\/strong> komandas\u0131 ilin Ukraynada ke\u00e7iril\u0259n \u0259n b\u00f6y\u00fck CX t\u0259dbirind\u0259 i\u015ftirak etdi. T\u0259dbird\u0259n \u0259sas n\u0259tic\u0259l\u0259ri v\u0259 g\u0259l\u0259c\u0259k m\u00fc\u015ft\u0259ri t\u0259cr\u00fcb\u0259sin\u0259 dair bax\u0131\u015f\u0131m\u0131z\u0131 b\u00f6l\u00fc\u015f\u00fcr\u00fck.<\/p>\n\n\n\n

T\u0259dbir haqq\u0131nda<\/strong><\/h2>\n\n\n\n

19′ Customer Experience Conference<\/strong> \u2014 m\u00fc\u015ft\u0259ri t\u0259cr\u00fcb\u0259si vasit\u0259sil\u0259 sistemli biznes quran v\u0259 g\u0259liri art\u0131ranlar \u00fc\u00e7\u00fcn Ukraynada yegan\u0259 sah\u0259l\u0259raras\u0131 konfransd\u0131r. H\u0259r il t\u0259dbir m\u00fcxt\u0259lif sah\u0259l\u0259rd\u0259n CX liderl\u0259rini, m\u0259hsul menecerl\u0259rini, marketoloqlar\u0131 v\u0259 y\u00fcks\u0259k s\u0259viyy\u0259li idar\u0259\u00e7il\u0259ri bir araya g\u0259tirir.<\/p>\n\n\n\n

Bu ilki konfrans\u0131n m\u00f6vzusu: \u00abG\u0259lir \u00fc\u00e7\u00fcn Sistem\u00bb<\/strong> \u2014 maliyy\u0259 n\u0259tic\u0259si, m\u0259d\u0259niyy\u0259t, reputasiya, prosesl\u0259rin optimalla\u015fd\u0131r\u0131lmas\u0131 v\u0259 davaml\u0131 inki\u015faf\u0131 \u0259hat\u0259 ed\u0259n kompleks yana\u015fma.<\/p>\n\n\n\n

NovaIT-in CCO-su Dmitry Romanyuk<\/strong> panel m\u00fczakir\u0259sind\u0259 i\u015ftirak etdi: \u00abA\u011fr\u0131n\u0131n M\u0259hsula \u00c7evrilm\u0259si: M\u00fc\u015ft\u0259rinin S\u0259si nec\u0259 \u0130nnovasiyalar\u0131n v\u0259 AI H\u0259ll\u0259rinin S\u00fcr\u00fcc\u00fcs\u00fcn\u0259 \u00e7evrilir\u00bb<\/em>.<\/p>\n\n\n\n

Sektordak\u0131 apar\u0131c\u0131 ekspertl\u0259rl\u0259 birlikd\u0259 m\u00fczakir\u0259 edildi ki, m\u00fc\u015ft\u0259ri r\u0259yl\u0259rini konkret biznes q\u0259rarlar\u0131na, innovativ m\u0259hsullara v\u0259 r\u0259qab\u0259t \u00fcst\u00fcnl\u00fckl\u0259rin\u0259 nec\u0259 \u00e7evirm\u0259k olar.<\/p>\n\n\n\n

M\u00fczakir\u0259nin be\u015f \u0259sas m\u00f6vzusu<\/strong><\/h2>\n\n\n\n
    \n
  1. Strateji S\u0259viyy\u0259d\u0259 Dizayn D\u00fc\u015f\u00fcnc\u0259si<\/strong>
    M\u00fc\u015ft\u0259ri y\u00f6n\u00fcml\u00fcl\u00fcy\u00fcn\u00fc f\u0259rdi layih\u0259l\u0259rin h\u00fcdudlar\u0131ndan \u00e7\u0131xar\u0131b onu korporativ strategiyan\u0131n ayr\u0131lmaz hiss\u0259sin\u0259 \u00e7evirm\u0259k \u00fc\u00e7\u00fcn al\u0259tl\u0259r v\u0259 yana\u015fmalar m\u00fczakir\u0259 edildi.<\/li>\n\n\n\n
  2. Dil Analitikas\u0131: CRM-d\u0259n k\u0259narda<\/strong>
    Standart CRM sisteml\u0259ri v\u0259 m\u0259mnuniyy\u0259t sor\u011fular\u0131ndan k\u0259narda m\u00fc\u015ft\u0259ril\u0259rin real ehtiyaclar\u0131n\u0131 n\u0259 \u00f6yr\u0259nm\u0259k olar? Dil analitikas\u0131 \u00fcnsiyy\u0259t, r\u0259yl\u0259r v\u0259 davran\u0131\u015f siqnallar\u0131n\u0131n t\u0259hlili vasit\u0259sil\u0259 m\u00fc\u015ft\u0259ri t\u0259cr\u00fcb\u0259sini anlamaqda yeni imkanlar a\u00e7\u0131r.<\/li>\n\n\n\n
  3. Voice of Customer M\u0259hsul Strategiyas\u0131nda<\/strong>
    M\u00fc\u015ft\u0259rinin s\u0259sini (VoC) m\u0259hsul inki\u015faf\u0131na v\u0259 t\u0259kmill\u0259\u015fdirm\u0259y\u0259 inteqrasiya etm\u0259yin praktik mexanizml\u0259ri \u2014 r\u0259yl\u0259rin toplanmas\u0131ndan strateji q\u0259rarlar\u0131n q\u0259buluna q\u0259d\u0259r.<\/li>\n\n\n\n
  4. S\u00fcr\u0259tli \u018fks \u018flaq\u0259 M\u0259d\u0259niyy\u0259ti<\/strong>
    M\u00fc\u015ft\u0259ril\u0259rini sistemli \u015f\u0259kild\u0259 dinl\u0259y\u0259n \u015firk\u0259tl\u0259r niy\u0259 daha \u00e7evik olur v\u0259 bazara yeni h\u0259ll\u0259ri daha tez \u00e7\u0131xar\u0131r? Bazar d\u0259yi\u015fiklikl\u0259rin\u0259 v\u0259 m\u00fc\u015ft\u0259ri ehtiyaclar\u0131na s\u00fcr\u0259tli reaksiyan\u0131n n\u00fcmun\u0259l\u0259ri t\u0259qdim edildi.<\/li>\n\n\n\n
  5. CX Analizind\u0259 AI v\u0259 Dil Modell\u0259ri<\/strong>
    M\u00fcasir texnologiyalar, o c\u00fcml\u0259d\u0259n dil modell\u0259ri v\u0259 sor\u011fu m\u00fch\u0259ndisliyi, gizli trend v\u0259 davran\u0131\u015f n\u00fcmun\u0259l\u0259rini a\u015fkar etm\u0259y\u0259 v\u0259 m\u00fc\u015ft\u0259ri ehtiyaclar\u0131n\u0131 proqnozla\u015fd\u0131rma\u011fa nec\u0259 k\u00f6m\u0259k edir? AI-nin m\u00fc\u015ft\u0259rinin s\u0259sini t\u0259hlil etm\u0259k \u00fc\u00e7\u00fcn praktik n\u00fcmun\u0259l\u0259ri g\u00f6st\u0259rildi.<\/li>\n<\/ol>\n\n\n\n

    Konfransdan \u00e7\u0131xard\u0131\u011f\u0131m\u0131z n\u0259tic\u0259l\u0259r<\/strong><\/h2>\n\n\n\n
      \n
    • Sistemli yana\u015fma \u2014 \u0259sasd\u0131r.<\/strong> CX \u015firk\u0259td\u0259 ayr\u0131lm\u0131\u015f funksiya ola bilm\u0259z. O, strategiyadan g\u00fcnd\u0259lik \u0259m\u0259liyyatlara q\u0259d\u0259r b\u00fct\u00fcn s\u0259viyy\u0259l\u0259r\u0259 n\u00fcfuz etm\u0259lidir.<\/li>\n\n\n\n
    • Texnologiyalar empatiyan\u0131 g\u00fccl\u0259ndirir, amma \u0259v\u0259z etmir.<\/strong> AI v\u0259 analiz g\u00fccl\u00fc al\u0259tl\u0259rdir, lakin onlar m\u00fc\u015ft\u0259ri ehtiyaclar\u0131n\u0131n insan anlay\u0131\u015f\u0131 il\u0259 tamamland\u0131qda daha effektiv i\u015fl\u0259yir.<\/li>\n\n\n\n
    • Adaptasiya s\u00fcr\u0259ti = r\u0259qab\u0259t \u00fcst\u00fcnl\u00fcy\u00fc.<\/strong> M\u00fc\u015ft\u0259ri r\u0259yl\u0259rin\u0259 s\u00fcr\u0259tli reaksiya m\u0259d\u0259niyy\u0259ti yaratm\u0131\u015f \u015firk\u0259tl\u0259r bazardan \u00f6nc\u0259 ged\u0259 v\u0259 trendl\u0259ri formala\u015fd\u0131ra bilirl\u0259r.<\/li>\n<\/ul>\n\n\n\n

      Konfrans\u0131n konsepsiyas\u0131 effektiv CX strategiyas\u0131n\u0131n \u0259sas elementl\u0259rini birl\u0259\u015fdirdi:<\/p>\n\n\n\n

      \ud83d\udcb0 Maliyy\u0259 n\u0259tic\u0259si<\/strong> \u2014 CX investisiyalar\u0131n\u0131n effektivliyini t\u0259sdiql\u0259yir
      \ud83d\udc65 \u0130nsana y\u00f6n\u0259lmi\u015f m\u0259d\u0259niyy\u0259t<\/strong> \u2014 komanda daxilind\u0259 v\u0259 m\u00fc\u015ft\u0259ril\u0259rl\u0259 m\u00fcnasib\u0259tl\u0259rd\u0259
      \u2b50 Reputasiya<\/strong> \u2014 uzunm\u00fcdd\u0259tli t\u0259r\u0259fda\u015fl\u0131qlar yarad\u0131r v\u0259 yeni bazarlar c\u0259lb edir
      \u2699\ufe0f Prosesl\u0259rin optimalla\u015fd\u0131r\u0131lmas\u0131<\/strong> \u2014 \u0259m\u0259liyyat effektivliyin\u0259 t\u0259sir g\u00f6st\u0259rir
      \ud83c\udf31 Davaml\u0131 inki\u015faf<\/strong> \u2014 uzunm\u00fcdd\u0259tli r\u0259qab\u0259tqabiliyy\u0259tlilik t\u0259min edir<\/p>\n\n\n\n

      \u0130nan\u0131r\u0131q ki, m\u00fc\u015ft\u0259ri t\u0259cr\u00fcb\u0259sinin v\u0259 innovativ texnologiyalar\u0131n sistemli t\u0259tbiqi \u015firk\u0259tl\u0259r\u0259 yaln\u0131z m\u00fc\u015ft\u0259ril\u0259ri dinl\u0259m\u0259y\u0259<\/strong> deyil, onlar\u0131n t\u0259l\u0259bl\u0259rini konkret f\u0259aliyy\u0259t v\u0259 h\u0259ll\u0259r\u0259 \u00e7evirm\u0259y\u0259<\/strong> imkan verir.<\/p>\n\n\n\n

      Bel\u0259 yana\u015fma bazarda uzunm\u00fcdd\u0259tli r\u0259qab\u0259t \u00fcst\u00fcnl\u00fcy\u00fc yarad\u0131r v\u0259 b\u00fct\u00fcn maraql\u0131 t\u0259r\u0259fl\u0259r \u00fc\u00e7\u00fcn d\u0259y\u0259r yarad\u0131r.<\/p>\n\n\n\n

      Y\u00fcks\u0259k s\u0259viyy\u0259li t\u0259dbir t\u0259\u015fkil etdiyin\u0259 v\u0259 Ukraynan\u0131n apar\u0131c\u0131 CX ekspertl\u0259ri il\u0259 t\u0259cr\u00fcb\u0259 payla\u015fmaq imkan\u0131na g\u00f6r\u0259 KA Group<\/strong>-a t\u0259\u015f\u0259kk\u00fcr edirik! \ud83d\ude4c<\/p>\n","protected":false},"excerpt":{"rendered":"

      26 sentyabrda NovaIT komandas\u0131 ilin Ukraynada ke\u00e7iril\u0259n \u0259n b\u00f6y\u00fck CX t\u0259dbirind\u0259 i\u015ftirak etdi. Bu, \u00f6lk\u0259d\u0259 sistemli biznes qurmaq v\u0259 m\u00fc\u015ft\u0259ri t\u0259cr\u00fcb\u0259si vasit\u0259sil\u0259 g\u0259lirl\u0259rin art\u0131m\u0131n\u0131 t\u0259min ed\u0259nl\u0259r \u00fc\u00e7\u00fcn yegan\u0259 sah\u0259l\u0259raras\u0131 konfransd\u0131r. T\u0259dbird\u0259n \u0259sas n\u0259tic\u0259l\u0259ri v\u0259 g\u0259l\u0259c\u0259k m\u00fc\u015ft\u0259ri t\u0259cr\u00fcb\u0259sin\u0259 dair bax\u0131\u015f\u0131m\u0131z\u0131 b\u00f6l\u00fc\u015f\u00fcr\u00fck.<\/p>\n","protected":false},"author":7,"featured_media":9494,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[39],"tags":[517,516,520,524,522,525,526,513,515,523,356,514,521,385,519,518],"class_list":["post-9503","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-ai-biznesd","tag-biznesin-adaptivliyi","tag-cx-conference-4","tag-cx-tendensiyalari","tag-davamli-inkisaf","tag-davranis-numunlri","tag-dil-analitikasi","tag-dizayn-dusuncsi","tag-innovasiyalar","tag-mhsul-strategiyasi","tag-mustri-tcrubsi","tag-mustriy-yonliklik","tag-novait-4","tag-novatalks-4","tag-surtli-geri-laq","tag-voice-of-customer-4"],"acf":[],"yoast_head":"\n19\u2032 CX Conference: M\u00fc\u015ft\u0259rinin S\u0259si v\u0259 Biznesin G\u0259l\u0259c\u0259yi<\/title>\n<meta name=\"description\" content=\"19' CX Conference: 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