{"id":9541,"date":"2025-10-03T16:00:34","date_gmt":"2025-10-03T13:00:34","guid":{"rendered":"https:\/\/novatalks.ai\/?p=9541"},"modified":"2025-10-03T16:03:23","modified_gmt":"2025-10-03T13:03:23","slug":"novatalks-insights-text-voice-analytics-business","status":"publish","type":"post","link":"https:\/\/novatalks.ai\/az\/blog\/novatalks-insights-text-voice-analytics-business\/","title":{"rendered":"NovaTalks Insights: Biznes \u00fc\u00e7\u00fcn M\u0259tn v\u0259 S\u0259s Analitikas\u0131"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"9541\" class=\"elementor elementor-9541 elementor-9507\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b319974 e-flex e-con-boxed e-con e-parent\" data-id=\"b319974\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7be6b7d elementor-widget elementor-widget-text-editor\" data-id=\"7be6b7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"0\" data-end=\"198\">M\u00fc\u015ft\u0259ri xidm\u0259tind\u0259 h\u0259r zaman inki\u015faf \u00fc\u00e7\u00fcn imkan var. Amma kontakt m\u0259rk\u0259zinizin d\u0259qiq olaraq harada \u201c\u00e7at\u0131\u015fmad\u0131\u011f\u0131n\u0131\u201d nec\u0259 bilm\u0259k olar? Niy\u0259 b\u0259zi m\u00fc\u015ft\u0259ril\u0259r raz\u0131d\u0131r, dig\u0259rl\u0259ri is\u0259 r\u0259qibl\u0259r\u0259 \u00fcz tutur?<\/p><p data-start=\"200\" data-end=\"274\">Bu suallar\u0131n cavablar\u0131 tez-tez minl\u0259rl\u0259 z\u0259ng v\u0259 mesaj\u0131n i\u00e7ind\u0259 gizl\u0259nir.<\/p><p data-start=\"276\" data-end=\"447\">Buna g\u00f6r\u0259 d\u0259 biz <strong data-start=\"293\" data-end=\"315\">NovaTalks Insights<\/strong>-i yaratd\u0131q \u2014 s\u0259s v\u0259 m\u0259tn analitikas\u0131n\u0131 birl\u0259\u015fdir\u0259n h\u0259ll, m\u00fc\u015ft\u0259ri kommunikasiya prosesl\u0259rinin tam m\u0259nz\u0259r\u0259sini g\u00f6rm\u0259y\u0259 imkan verir.<\/p><p data-start=\"449\" data-end=\"499\"><strong data-start=\"449\" data-end=\"497\">S\u0259s analitikas\u0131 hans\u0131 probleml\u0259ri h\u0259ll edir?<\/strong><\/p><p data-start=\"501\" data-end=\"633\"><strong data-start=\"501\" data-end=\"523\">NovaTalks Insights<\/strong> \u0259ks\u0259r h\u0259ll\u0259rin t\u0259klif etdiyi s\u0259thi agent qiym\u0259tl\u0259ndirm\u0259l\u0259rind\u0259n \u00e7ox daha ir\u0259lid\u0259dir. Biz siz\u0259 k\u00f6m\u0259k edirik:<\/p><ul data-start=\"635\" data-end=\"1063\"><li data-start=\"635\" data-end=\"672\"><p data-start=\"637\" data-end=\"672\">AHT-ni (Orta Emal Vaxt\u0131) azaltmaq<\/p><\/li><li data-start=\"673\" data-end=\"710\"><p data-start=\"675\" data-end=\"710\">T\u0259krar z\u0259ngl\u0259ri minimuma endirm\u0259k<\/p><\/li><li data-start=\"711\" data-end=\"763\"><p data-start=\"713\" data-end=\"763\">Laz\u0131ms\u0131z z\u0259ng y\u00f6nl\u0259ndirm\u0259l\u0259rinin say\u0131n\u0131 azaltmaq<\/p><\/li><li data-start=\"764\" data-end=\"896\"><p data-start=\"766\" data-end=\"896\">Skriptl\u0259ri n\u0259zar\u0259td\u0259 saxlayaraq, u\u011fursuz texnikalar\u0131 aradan qald\u0131raraq v\u0259 \u0259n u\u011furlu texnikalar\u0131 t\u0259tbiq ed\u0259r\u0259k sat\u0131\u015flar\u0131 art\u0131rmaq<\/p><\/li><li data-start=\"897\" data-end=\"951\"><p data-start=\"899\" data-end=\"951\">M\u0259nfi m\u00fc\u015ft\u0259ri emosiyalar\u0131n\u0131 izl\u0259m\u0259k v\u0259 idar\u0259 etm\u0259k<\/p><\/li><li data-start=\"952\" data-end=\"976\"><p data-start=\"954\" data-end=\"976\">\u015eikay\u0259tl\u0259ri azaltmaq<\/p><\/li><li data-start=\"977\" data-end=\"1017\"><p data-start=\"979\" data-end=\"1017\">Agent bacar\u0131qlar\u0131n\u0131 inki\u015faf etdirm\u0259k<\/p><\/li><li data-start=\"1018\" data-end=\"1063\"><p data-start=\"1020\" data-end=\"1063\">Prosesl\u0259ri v\u0259 m\u0259hsullar\u0131 optimalla\u015fd\u0131rmaq<\/p><\/li><\/ul><p data-start=\"1065\" data-end=\"1101\"><strong data-start=\"1065\" data-end=\"1099\">\u0130stifad\u0259\u00e7i \u00fc\u00e7\u00fcn sad\u0259 interfeys<\/strong><\/p><p data-start=\"1103\" data-end=\"1253\"><strong data-start=\"1103\" data-end=\"1125\">NovaTalks Insights<\/strong> il\u0259 i\u015fl\u0259m\u0259k \u00fc\u00e7\u00fcn x\u00fcsusi texniki bacar\u0131qlar t\u0259l\u0259b olunmur. \u0130nterfeys intuitiv, sad\u0259 v\u0259 g\u00fcnd\u0259lik istifad\u0259 \u00fc\u00e7\u00fcn n\u0259z\u0259rd\u0259 tutulub.<\/p><p data-start=\"1255\" data-end=\"1295\"><strong data-start=\"1255\" data-end=\"1293\">NovaTalks Insights kiml\u0259r \u00fc\u00e7\u00fcnd\u00fcr?<\/strong><\/p><p data-start=\"1297\" data-end=\"1466\">Bu h\u0259ll, h\u0259r g\u00fcn \u00e7ox sayda m\u00fc\u015ft\u0259ri qar\u015f\u0131l\u0131ql\u0131 \u0259laq\u0259si il\u0259 m\u0259\u015f\u011ful olan v\u0259 hesabatlarda yaln\u0131z r\u0259q\u0259ml\u0259rd\u0259n daha \u00e7oxunu g\u00f6rm\u0259k ist\u0259y\u0259n \u015firk\u0259tl\u0259r \u00fc\u00e7\u00fcn g\u00fccl\u00fc bir vasit\u0259dir.<\/p><p data-start=\"1468\" data-end=\"1490\">X\u00fcsusil\u0259 faydal\u0131d\u0131r:<\/p><ul data-start=\"1492\" data-end=\"2116\"><li data-start=\"1492\" data-end=\"1605\"><p data-start=\"1494\" data-end=\"1605\">Orta v\u0259 b\u00f6y\u00fck kontakt m\u0259rk\u0259zl\u0259ri (10\u201320+ agent) \u2014 komanda s\u0259m\u0259r\u0259liliyini v\u0259 xidm\u0259t keyfiyy\u0259tini art\u0131rmaq \u00fc\u00e7\u00fcn<\/p><\/li><li data-start=\"1606\" data-end=\"1755\"><p data-start=\"1608\" data-end=\"1755\">Banklar v\u0259 maliyy\u0259 institutlar\u0131 \u2014 kommunikasiya n\u0259zar\u0259ti, risk a\u015fkarlanmas\u0131 v\u0259 h\u0259qiqi m\u00fc\u015ft\u0259ri ehtiyaclar\u0131n\u0131n anla\u015f\u0131lmas\u0131 kritik \u0259h\u0259miyy\u0259t da\u015f\u0131y\u0131r<\/p><\/li><li data-start=\"1756\" data-end=\"1888\"><p data-start=\"1758\" data-end=\"1888\">E-ticar\u0259t v\u0259 p\u0259rak\u0259nd\u0259 \u015firk\u0259tl\u0259ri \u2014 h\u0259r g\u00fcn y\u00fczl\u0259rl\u0259 z\u0259ng v\u0259 mesaj q\u0259bul edir, m\u00fc\u015ft\u0259ri davran\u0131\u015f\u0131 trendini s\u00fcr\u0259tli izl\u0259m\u0259lidirl\u0259r<\/p><\/li><li data-start=\"1889\" data-end=\"2006\"><p data-start=\"1891\" data-end=\"2006\">Telekom provayderl\u0259ri \u2014 yaln\u0131z m\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259tini \u00f6l\u00e7m\u0259k deyil, h\u0259m d\u0259 m\u00fc\u015ft\u0259ri itkisinin qar\u015f\u0131s\u0131n\u0131 almaq \u00fc\u00e7\u00fcn<\/p><\/li><li data-start=\"2007\" data-end=\"2116\"><p data-start=\"2009\" data-end=\"2116\">Xidm\u0259t v\u0259 \u00e7atd\u0131r\u0131lma \u015firk\u0259tl\u0259ri \u2014 kommunikasiya keyfiyy\u0259ti birba\u015fa t\u0259krar sat\u0131\u015f v\u0259 t\u00f6vsiy\u0259l\u0259r\u0259 t\u0259sir edir<\/p><\/li><\/ul><p data-start=\"2118\" data-end=\"2362\" data-is-last-node=\"\" data-is-only-node=\"\">Kontakt m\u0259rk\u0259zinizin f\u0259aliyy\u0259tin\u0259 qu\u015f bax\u0131\u015f\u0131 il\u0259 bax\u0131n.<br data-start=\"2173\" data-end=\"2176\" \/>T\u0259xmin etdikl\u0259rinizin arxas\u0131nda duran m\u0259lumatlar\u0131 g\u00f6r\u00fcn \u2014 v\u0259 he\u00e7 vaxt bilm\u0259diyiniz anlay\u0131\u015flar\u0131 k\u0259\u015ff edin.<br data-start=\"2281\" data-end=\"2284\" \/>F\u0259aliyy\u0259tl\u0259rinizin metrikl\u0259r\u0259 nec\u0259 t\u0259sir etdiyini real vaxt rejimind\u0259 izl\u0259yin.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fb6c62a e-flex e-con-boxed e-con e-parent\" data-id=\"fb6c62a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dc260ce elementor-widget elementor-widget-heading\" data-id=\"dc260ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">NovaTalks Insights \u00fc\u00e7\u00fcn Demo Rezervasiya Edin<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8545f2b e-grid e-con-boxed e-con e-parent\" data-id=\"8545f2b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c571cce elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"c571cce\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\" aria-label=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"9541\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"c571cce\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"NovaTalks Insights: Biznes \u00fc\u00e7\u00fcn M\u0259tn v\u0259 S\u0259s Analitikas\u0131\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"9541\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAd\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Taras Shevchenko\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"email@yourcompany.com\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMesaj\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"\u018fg\u0259r laz\u0131m olsa, z\u0259hm\u0259t olmasa sor\u011funuzu q\u0131sa \u015f\u0259kild\u0259 t\u0259svir edin\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">G\u00f6nd\u0259r<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e2380b elementor-widget elementor-widget-image\" data-id=\"2e2380b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"517\" src=\"https:\/\/novatalks.ai\/wp-content\/uploads\/2025\/07\/tabs-section-6-1024x662.webp\" class=\"attachment-large size-large wp-image-7501\" alt=\"\" srcset=\"https:\/\/novatalks.ai\/wp-content\/uploads\/2025\/07\/tabs-section-6-1024x662.webp 1024w, https:\/\/novatalks.ai\/wp-content\/uploads\/2025\/07\/tabs-section-6-300x194.webp 300w, https:\/\/novatalks.ai\/wp-content\/uploads\/2025\/07\/tabs-section-6-768x496.webp 768w, https:\/\/novatalks.ai\/wp-content\/uploads\/2025\/07\/tabs-section-6.webp 1280w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d8a46c7 e-flex e-con-boxed e-con e-parent\" data-id=\"d8a46c7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-720407c elementor-widget elementor-widget-heading\" data-id=\"720407c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Niy\u0259 Bizi Se\u00e7m\u0259lisiniz?<br><\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4a19992 e-grid e-con-boxed e-con e-parent\" data-id=\"4a19992\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0193b12 elementor-view-stacked elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"0193b12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chart-bar\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M332.8 320h38.4c6.4 0 12.8-6.4 12.8-12.8V172.8c0-6.4-6.4-12.8-12.8-12.8h-38.4c-6.4 0-12.8 6.4-12.8 12.8v134.4c0 6.4 6.4 12.8 12.8 12.8zm96 0h38.4c6.4 0 12.8-6.4 12.8-12.8V76.8c0-6.4-6.4-12.8-12.8-12.8h-38.4c-6.4 0-12.8 6.4-12.8 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deyil\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73e42cc elementor-view-stacked elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"73e42cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-sync\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M440.65 12.57l4 82.77A247.16 247.16 0 0 0 255.83 8C134.73 8 33.91 94.92 12.29 209.82A12 12 0 0 0 24.09 224h49.05a12 12 0 0 0 11.67-9.26 175.91 175.91 0 0 1 317-56.94l-101.46-4.86a12 12 0 0 0-12.57 12v47.41a12 12 0 0 0 12 12H500a12 12 0 0 0 12-12V12a12 12 0 0 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