{"id":10360,"date":"2026-02-24T09:34:31","date_gmt":"2026-02-24T07:34:31","guid":{"rendered":"https:\/\/novatalks.ai\/?p=10360"},"modified":"2026-04-17T20:57:32","modified_gmt":"2026-04-17T17:57:32","slug":"how-novait-and-sense-bank-transformed-customer-service","status":"publish","type":"post","link":"https:\/\/novatalks.ai\/en\/blog\/how-novait-and-sense-bank-transformed-customer-service\/","title":{"rendered":"How NovaIT and Sense Bank Transformed Customer Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"10360\" class=\"elementor elementor-10360\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d36050 e-flex e-con-boxed e-con e-parent\" data-id=\"0d36050\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7cb238e elementor-widget elementor-widget-text-editor\" data-id=\"7cb238e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>In 2024, Sense Bank approached us with a request to modernize their customer service. The bank decided to transform its approach to client support. In turn, we identified the opportunity to adapt the omnichannel AI platform NovaTalks to meet the financial institution\u2019s needs. Here\u2019s how this collaboration unfolded.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-79033de e-flex e-con-boxed e-con e-parent\" data-id=\"79033de\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a51f62 elementor-widget elementor-widget-heading\" data-id=\"3a51f62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span><span>Challenge: What prompted the bank to seek a new solution<\/span><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-62b05ba e-flex e-con-boxed e-con e-parent\" data-id=\"62b05ba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9ac1071 elementor-widget elementor-widget-text-editor\" data-id=\"9ac1071\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Up until a certain point, Sense Bank was using a different contact center solution, but over time \u2014 and especially with the onset of the full-scale war \u2014 the financial institution faced a number of critical challenges. Oleksandr Dragin, CIO of Sense Bank, highlighted the most pressing ones:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a8eee03 e-flex e-con-boxed e-con e-parent\" data-id=\"a8eee03\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a369363 elementor-blockquote--skin-quotation elementor-blockquote--align-right elementor-widget elementor-widget-blockquote\" data-id=\"a369363\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t<i>First and foremost, we needed a solution that would expand our capabilities for automating routine processes. We wanted greater customization to fit our unique business workflows. Additionally, the volume of contact center inquiries was continuously increasing, and clients expected instant responses 24\/7, especially given the circumstances of the war.<\/i>\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">Oleksandr Dragin, CIO of Sense Bank<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-810543a e-flex e-con-boxed e-con e-parent\" data-id=\"810543a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f9c883 elementor-widget elementor-widget-text-editor\" data-id=\"3f9c883\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>So the focus was immediately on security, reducing workload, and expanding functionality \u2014 challenges we decided to tackle together.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-792d760 e-flex e-con-boxed e-con e-parent\" data-id=\"792d760\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d60f3b6 elementor-widget elementor-widget-heading\" data-id=\"d60f3b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span><span>Why NovaTalks?<\/span><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fdd6035 e-flex e-con-boxed e-con e-parent\" data-id=\"fdd6035\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-91c94a8 elementor-widget elementor-widget-text-editor\" data-id=\"91c94a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"0\" data-end=\"161\">When Sense Bank approached us, we immediately understood that they needed a platform combining security, power, flexibility, and deep integration capabilities.<\/p><p data-start=\"163\" data-end=\"583\">The story of NovaTalks began with our expertise. For years, we had been integrating with industry giants like Cisco and Genesys. Seeing the market from the inside, we noticed a gap: there were powerful telephony solutions with limited chat functionality, and, conversely, excellent chat platforms where telephony was weak. We decided to bring the best of both worlds together \u2014 and create a unique omnichannel product.<\/p><p data-start=\"585\" data-end=\"731\" data-is-last-node=\"\" data-is-only-node=\"\">At the core of NovaTalks is a modern and flexible approach: a Cloud Native architecture that ensures fast updates, security, and easy scalability.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d61aef0 e-flex e-con-boxed e-con e-parent\" data-id=\"d61aef0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56bff79 elementor-widget elementor-widget-heading\" data-id=\"56bff79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span><span>Why our solution was a perfect fit for the bank\u2019s needs:<\/span><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ecc1237 e-flex e-con-boxed e-con e-parent\" data-id=\"ecc1237\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45410c3 elementor-widget elementor-widget-text-editor\" data-id=\"45410c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol data-start=\"0\" data-end=\"656\"><li data-start=\"0\" data-end=\"240\"><p data-start=\"3\" data-end=\"240\"><strong data-start=\"3\" data-end=\"28\">Omnichannel in Action<\/strong><br data-start=\"28\" data-end=\"31\" \/>NovaTalks unifies all communication channels within a single interface. Operators no longer get lost switching between systems, and clients receive a consistent experience regardless of the channel they use.<\/p><\/li><li data-start=\"242\" data-end=\"467\"><p data-start=\"245\" data-end=\"467\"><strong data-start=\"245\" data-end=\"274\">Data Security and Control<\/strong><br data-start=\"274\" data-end=\"277\" \/>At Sense Bank\u2019s request, we offered an in-house deployment, giving the bank full control over customer data security \u2014 a critical factor in the financial sector, especially during wartime.<\/p><\/li><li data-start=\"469\" data-end=\"656\"><p data-start=\"472\" data-end=\"656\"><strong data-start=\"472\" data-end=\"509\">Intelligent AI-Powered Automation<\/strong><br data-start=\"509\" data-end=\"512\" \/>Since the platform allows integration with external AI agents, the bank\u2019s team deployed an AI solution integrated with NovaTalks that enables:<\/p><\/li><\/ol><ul data-start=\"658\" data-end=\"970\"><li data-start=\"658\" data-end=\"727\"><p data-start=\"660\" data-end=\"727\">Quickly suggesting response options based on the dialogue context<\/p><\/li><li data-start=\"728\" data-end=\"783\"><p data-start=\"730\" data-end=\"783\">Rephrasing messages to match the communication tone<\/p><\/li><li data-start=\"784\" data-end=\"841\"><p data-start=\"786\" data-end=\"841\">Summarizing long conversations for faster orientation<\/p><\/li><li data-start=\"842\" data-end=\"877\"><p data-start=\"844\" data-end=\"877\">Translating to and from English<\/p><\/li><li data-start=\"878\" data-end=\"922\"><p data-start=\"880\" data-end=\"922\">Correcting spelling and stylistic issues<\/p><\/li><li data-start=\"923\" data-end=\"970\"><p data-start=\"925\" data-end=\"970\">Supporting operators even during peak hours<\/p><\/li><\/ul><ol start=\"4\" data-start=\"972\" data-end=\"1017\" data-is-last-node=\"\" data-is-only-node=\"\"><li data-start=\"972\" data-end=\"1017\" data-is-last-node=\"\"><p data-start=\"975\" data-end=\"1017\" data-is-last-node=\"\"><strong data-start=\"975\" data-end=\"1017\" data-is-last-node=\"\">Deep Integration with Internal Systems<\/strong><\/p><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aef0803 e-flex e-con-boxed e-con e-parent\" data-id=\"aef0803\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c8fd42 elementor-blockquote--skin-quotation elementor-blockquote--align-right elementor-widget elementor-widget-blockquote\" data-id=\"9c8fd42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t<i>One of the key requirements was deep integration with our internal CRM system. It was important for us that operators could see all the necessary information in a single window, without switching between applications. To achieve this, during the migration to NovaTalks, the bank\u2019s team developed custom frames that allow access to all relevant client information and unify the agent\u2019s workspace.<\/i>\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">Representative of Sense Bank<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f1b34ee e-flex e-con-boxed e-con e-parent\" data-id=\"f1b34ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21a24f7 elementor-widget elementor-widget-text-editor\" data-id=\"21a24f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"0\" data-end=\"317\">And this is a great example of NovaTalks\u2019 flexibility. We implemented a tight, two-way integration where NovaTalks and the bank\u2019s CRM exchange data in real time. Thanks to this, chatbots and operators have instant access to up-to-date client information: inquiry history, application statuses, and product settings.<\/p><ol start=\"5\" data-start=\"319\" data-end=\"565\" data-is-last-node=\"\" data-is-only-node=\"\"><li data-start=\"319\" data-end=\"565\" data-is-last-node=\"\"><p data-start=\"322\" data-end=\"565\" data-is-last-node=\"\"><strong data-start=\"322\" data-end=\"355\">Flexibility and Customization<\/strong><br data-start=\"355\" data-end=\"358\" \/>Unlike standard solutions, NovaTalks can be easily adapted to unique business processes. We configured intelligent routing so that inquiries go directly to the right specialist without unnecessary transfers.<\/p><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5df0c66 e-flex e-con-boxed e-con e-parent\" data-id=\"5df0c66\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65f0f0b elementor-widget elementor-widget-heading\" data-id=\"65f0f0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span><span>How We Integrated NovaTalks with the Bank's CRM System<\/span><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5935632 e-flex e-con-boxed e-con e-parent\" data-id=\"5935632\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8fa2abe elementor-widget elementor-widget-text-editor\" data-id=\"8fa2abe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"0\">Integration with internal systems became one of the most critical stages of the project. We built a two-way integration with real-time data synchronization. The greatest challenge lay in the need to adapt NovaTalks to the bank&#8217;s specific architecture \u2013 their own applications and frames, which manage client authorization and verification, required a special approach to integration.<\/p><p data-path-to-node=\"1\">We designed and deployed custom APIs that ensure a continuous exchange of information between platforms. Now, operators and automated scenarios have direct access to the necessary data: the entire communication history with the client, the current status of applications, and the parameters of active products are displayed directly in the NovaTalks interface. Agents receive context even before the dialogue begins, which eliminates the need for clarifying questions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bc702c2 e-flex e-con-boxed e-con e-parent\" data-id=\"bc702c2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6697695 elementor-widget elementor-widget-heading\" data-id=\"6697695\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span><span>Implementation process: overcoming challenges together<\/span><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8202086 e-flex e-con-boxed e-con e-parent\" data-id=\"8202086\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-71f13d7 elementor-widget elementor-widget-text-editor\" data-id=\"71f13d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"cdk-visually-hidden ng-star-inserted\"><span style=\"font-size: 16px;\">The most difficult task was integrating the platform with the bank&#8217;s internal environment, which houses proprietary frames and applications responsible for security and client identification. However, our technical team worked in a coordinated manner. We:<\/span><\/p><div class=\"container\"><div id=\"model-response-message-contentr_2b8ab7022d1f5694\" class=\"markdown markdown-main-panel enable-updated-hr-color preserve-whitespaces-in-response\" dir=\"ltr\" aria-live=\"polite\" aria-busy=\"false\"><ul data-path-to-node=\"1\"><li><p data-path-to-node=\"1,0,0\">conducted a deep analysis of the existing infrastructure<\/p><\/li><li><p data-path-to-node=\"1,1,0\">developed custom APIs for integration<\/p><\/li><li><p data-path-to-node=\"1,2,0\">configured the system to meet the bank&#8217;s specific needs<\/p><\/li><li><p data-path-to-node=\"1,3,0\">trained the team to work effectively with the new tool<\/p><\/li><\/ul><p data-path-to-node=\"2\">Initially, the interface was new to the operators, but thanks to the team&#8217;s feedback, we quickly refined the system to meet their needs.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-786d3dd e-flex e-con-boxed e-con e-parent\" data-id=\"786d3dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f38a9c elementor-widget elementor-widget-heading\" data-id=\"7f38a9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Unique feature: support during air raids<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c1d0e5b e-flex e-con-boxed e-con e-parent\" data-id=\"c1d0e5b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38ae523 elementor-widget elementor-widget-text-editor\" data-id=\"38ae523\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"cdk-visually-hidden ng-star-inserted\"><span style=\"font-size: 16px;\">We understood the realities in which the bank operates. Therefore, we added a critically important feature: when an air raid alert is announced, the system automatically informs customers that operators are heading to a shelter and response times may increase.<\/span><\/p>\n<div class=\"container\">\n<div id=\"model-response-message-contentr_1a8cdab19a881489\" class=\"markdown markdown-main-panel enable-updated-hr-color preserve-whitespaces-in-response\" dir=\"ltr\" aria-live=\"polite\" aria-busy=\"false\">\n<p data-path-to-node=\"1\">While operators are safe, the built-in AI continues to work:<\/p>\n<ul data-path-to-node=\"2\">\n<li>\n<p data-path-to-node=\"2,0,0\">Saves the conversation context<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"2,1,0\">Provides basic information<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"2,2,0\">Answers standard inquiries<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"2,3,0\">Clarifies request details<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"2,4,0\">Assists with service navigation<\/p>\n<\/li>\n<\/ul>\n<p data-path-to-node=\"3\">When the agent returns, they see the full dialogue history and can quickly resume service without any loss of quality. This is not just a technological solution it is a way to support the team and maintain customer trust in the most difficult circumstances.<\/p>\n<\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-36fb448 e-flex e-con-boxed e-con e-parent\" data-id=\"36fb448\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b3613f elementor-widget elementor-widget-heading\" data-id=\"5b3613f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span><span>\nResults: figures that speak for themselves<\/span><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5e7d770 e-flex e-con-boxed e-con e-parent\" data-id=\"5e7d770\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f00f9f8 elementor-widget elementor-widget-text-editor\" data-id=\"f00f9f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The implementation of NovaTalks has yielded impressive results:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c3f88e6 e-flex e-con-boxed e-con e-parent\" data-id=\"c3f88e6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2ed7f4c e-con-full e-flex e-con e-child\" data-id=\"2ed7f4c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d1934d4 elementor-widget elementor-widget-image\" data-id=\"d1934d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/novatalks.ai\/wp-content\/uploads\/bank_.webp\" class=\"attachment-large size-large wp-image-10371\" alt=\"\" srcset=\"https:\/\/novatalks.ai\/wp-content\/uploads\/bank_.webp 1024w, https:\/\/novatalks.ai\/wp-content\/uploads\/bank_-300x300.webp 300w, https:\/\/novatalks.ai\/wp-content\/uploads\/bank_-150x150.webp 150w, https:\/\/novatalks.ai\/wp-content\/uploads\/bank_-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e41ca61 e-con-full e-flex e-con e-child\" data-id=\"e41ca61\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b9865b elementor-widget elementor-widget-image\" data-id=\"0b9865b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/novatalks.ai\/wp-content\/uploads\/operatorchatu__.webp\" class=\"attachment-large size-large wp-image-10379\" alt=\"\" srcset=\"https:\/\/novatalks.ai\/wp-content\/uploads\/operatorchatu__.webp 1024w, https:\/\/novatalks.ai\/wp-content\/uploads\/operatorchatu__-300x300.webp 300w, https:\/\/novatalks.ai\/wp-content\/uploads\/operatorchatu__-150x150.webp 150w, https:\/\/novatalks.ai\/wp-content\/uploads\/operatorchatu__-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-841ca69 e-con-full e-flex e-con e-child\" data-id=\"841ca69\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6fdeef7 elementor-widget elementor-widget-image\" data-id=\"6fdeef7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/novatalks.ai\/wp-content\/uploads\/kli\u0454nti___.webp\" class=\"attachment-large size-large wp-image-10375\" alt=\"\" srcset=\"https:\/\/novatalks.ai\/wp-content\/uploads\/kli\u0454nti___.webp 1024w, https:\/\/novatalks.ai\/wp-content\/uploads\/kli\u0454nti___-300x300.webp 300w, https:\/\/novatalks.ai\/wp-content\/uploads\/kli\u0454nti___-150x150.webp 150w, https:\/\/novatalks.ai\/wp-content\/uploads\/kli\u0454nti___-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9b40000 e-con-full e-flex e-con e-child\" data-id=\"9b40000\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c38c99 elementor-widget elementor-widget-text-editor\" data-id=\"9c38c99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\" data-path-to-node=\"0\"><strong>For the bank:<\/strong><\/p><ul data-path-to-node=\"1\"><li><p data-path-to-node=\"1,0,0\"><strong>3.5x<\/strong> faster processing of customer databases<\/p><\/li><li><p data-path-to-node=\"1,1,0\"><strong>7-20%<\/strong> conversion in sales through the contact center<\/p><\/li><li><p data-path-to-node=\"1,2,0\"><strong>500,000<\/strong> inquiries per year resolved automatically<\/p><\/li><li><p data-path-to-node=\"1,3,0\"><strong>50%<\/strong> of issues resolved through self-service<\/p><\/li><li><p data-path-to-node=\"1,4,0\">Significant growth in Customer Satisfaction Score<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1cb434f e-con-full e-flex e-con e-child\" data-id=\"1cb434f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c74a8f elementor-widget elementor-widget-text-editor\" data-id=\"5c74a8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"cdk-visually-hidden ng-star-inserted\" style=\"text-align: center;\"><strong><span style=\"font-size: 16px;\">For operators:<\/span><\/strong><\/h2><div class=\"container\"><div id=\"model-response-message-contentr_4232c1f16f51a918\" class=\"markdown markdown-main-panel enable-updated-hr-color preserve-whitespaces-in-response\" dir=\"ltr\" aria-live=\"polite\" aria-busy=\"false\"><ul data-path-to-node=\"1\"><li><p data-path-to-node=\"1,0,0\"><strong>130+<\/strong> operators work in the system daily<\/p><\/li><li><p data-path-to-node=\"1,1,0\">Faster and more accurate responses thanks to AI prompts<\/p><\/li><li><p data-path-to-node=\"1,2,0\">Freedom from routine tasks<\/p><\/li><li><p data-path-to-node=\"1,3,0\">Focus on more complex, non-standard inquiries<\/p><\/li><\/ul><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6f1125d e-con-full e-flex e-con e-child\" data-id=\"6f1125d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50067d9 elementor-widget elementor-widget-text-editor\" data-id=\"50067d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"cdk-visually-hidden ng-star-inserted\" style=\"text-align: center;\"><strong><span style=\"font-size: 16px;\">For customers:<\/span><\/strong><\/h2><div class=\"container\"><div id=\"model-response-message-contentr_0f6299a452f9ccfa\" class=\"markdown markdown-main-panel enable-updated-hr-color preserve-whitespaces-in-response\" dir=\"ltr\" aria-live=\"polite\" aria-busy=\"false\"><ul data-path-to-node=\"1\"><li><p data-path-to-node=\"1,0,0\"><strong>24\/7<\/strong> service without queues<\/p><\/li><li><p data-path-to-node=\"1,1,0\">Instant responses to standard inquiries<\/p><\/li><li><p data-path-to-node=\"1,2,0\">Personalized approach<\/p><\/li><li><p data-path-to-node=\"1,3,0\">Uninterrupted service even during air raids<\/p><\/li><li><p data-path-to-node=\"1,4,0\">Enhanced communication quality<\/p><\/li><\/ul><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-721fb0b e-flex e-con-boxed e-con e-parent\" data-id=\"721fb0b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7347403 elementor-widget elementor-widget-heading\" data-id=\"7347403\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span><span>Early start in the world of voice bots: integration with Omilia<\/span><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ebc6d15 e-flex e-con-boxed e-con e-parent\" data-id=\"ebc6d15\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-13adb3c elementor-widget elementor-widget-text-editor\" data-id=\"13adb3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"cdk-visually-hidden ng-star-inserted\"><span style=\"font-size: 16px;\">Sense Bank became one of the first banks in Ukraine to implement advanced voice bot technologies. Long before the mass adoption of Conversational AI in the banking sector, we helped Sense Bank integrate a solution from Omilia\u2014our partner specializing in intelligent voice assistants.<\/span><\/p><div class=\"container\"><div id=\"model-response-message-contentr_f5328355bbffe946\" class=\"markdown markdown-main-panel enable-updated-hr-color preserve-whitespaces-in-response\" dir=\"ltr\" aria-live=\"polite\" aria-busy=\"false\"><p data-path-to-node=\"1\">This was an experimental step that required significant investment and a readiness for innovation. At that time, Ukrainian banks were only beginning to explore the possibilities of automating voice communications. Sense Bank demonstrated foresight by becoming a pioneer in implementing this technology within a banking contact center.<\/p><p data-path-to-node=\"2\">Today, Omilia virtual assistants perform complex tasks:<\/p><ul data-path-to-node=\"3\"><li><p data-path-to-node=\"3,0,0\">Initiate communication by analyzing transaction history<\/p><\/li><li><p data-path-to-node=\"3,1,0\">Conduct client re-identification<\/p><\/li><li><p data-path-to-node=\"3,2,0\">Manage the initial sales cycle<\/p><\/li><li><p data-path-to-node=\"3,3,0\">Process over 3.5 thousand inquiry categories<\/p><\/li><li><p data-path-to-node=\"3,4,0\">Handle objections and adapt scenarios<\/p><\/li><li><p data-path-to-node=\"3,5,0\">Participate in the onboarding of individual entrepreneurs (FOPs)<\/p><\/li><li><p data-path-to-node=\"3,6,0\">Conduct exit interviews<\/p><\/li><li><p data-path-to-node=\"3,7,0\">Assist HR specialists in recruiting and engaging personnel<\/p><\/li><li><p data-path-to-node=\"3,8,0\">Perform NPS client surveys<\/p><\/li><li><p data-path-to-node=\"3,9,0\">Successfully resolve over 52% of service requests independently<\/p><\/li><\/ul><p data-path-to-node=\"4\">Each bot has its own &#8220;personality&#8221; and voice. For example, the inbound service line uses the voice of &#8220;Alla&#8221;\u2014friendly and professional. It is important to note that Omilia functions as a separate solution for the voice channel, integrated with the bank&#8217;s infrastructure to ensure effective automation of phone inquiries.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eaa1eb2 e-flex e-con-boxed e-con e-parent\" data-id=\"eaa1eb2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ddfb65 elementor-widget elementor-widget-heading\" data-id=\"1ddfb65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Analytics and insights: more than just a platform<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0102457 e-flex e-con-boxed e-con e-parent\" data-id=\"0102457\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b110f81 elementor-widget elementor-widget-text-editor\" data-id=\"b110f81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"cdk-visually-hidden ng-star-inserted\"><span style=\"font-size: 16px;\">NovaTalks is a powerful analytical system that helps the bank better understand its customers:<\/span><\/p><div class=\"container\"><div id=\"model-response-message-contentr_dfe03f67fb0fa2df\" class=\"markdown markdown-main-panel enable-updated-hr-color preserve-whitespaces-in-response\" dir=\"ltr\" aria-live=\"polite\" aria-busy=\"false\"><ul data-path-to-node=\"1\"><li><p data-path-to-node=\"1,0,0\">User behavior across different channels<\/p><\/li><li><p data-path-to-node=\"1,1,0\">Most frequent questions and issues<\/p><\/li><li><p data-path-to-node=\"1,2,0\">Speed and quality of responses<\/p><\/li><li><p data-path-to-node=\"1,3,0\">Customers&#8217; emotional state<\/p><\/li><\/ul><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3cc38bd e-flex e-con-boxed e-con e-parent\" data-id=\"3cc38bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6e521b elementor-widget elementor-widget-heading\" data-id=\"d6e521b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why do clients choose NovaIT?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0150ff0 e-flex e-con-boxed e-con e-parent\" data-id=\"0150ff0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-135cc3c e-con-full e-flex e-con e-child\" data-id=\"135cc3c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0077e26 elementor-widget elementor-widget-image\" data-id=\"0077e26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_2_.webp\" class=\"attachment-large size-large wp-image-10397\" alt=\"\" srcset=\"https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_2_.webp 1024w, https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_2_-300x300.webp 300w, https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_2_-150x150.webp 150w, https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_2_-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-56d55e8 e-con-full e-flex e-con e-child\" data-id=\"56d55e8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6852e34 elementor-widget elementor-widget-image\" data-id=\"6852e34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_3__1.webp\" class=\"attachment-large size-large wp-image-10405\" alt=\"\" srcset=\"https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_3__1.webp 1024w, https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_3__1-300x300.webp 300w, https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_3__1-150x150.webp 150w, https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_3__1-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-43344c0 e-con-full e-flex e-con e-child\" data-id=\"43344c0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6c08df elementor-widget elementor-widget-image\" data-id=\"c6c08df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_4_.webp\" class=\"attachment-large size-large wp-image-10389\" alt=\"\" srcset=\"https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_4_.webp 1024w, https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_4_-300x300.webp 300w, https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_4_-150x150.webp 150w, https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_4_-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1b70901 e-con-full e-flex e-con e-child\" data-id=\"1b70901\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84bf436 elementor-widget elementor-widget-text-editor\" data-id=\"84bf436\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"cdk-visually-hidden ng-star-inserted\" style=\"text-align: center;\"><b style=\"font-size: 16px;\" data-path-to-node=\"0\" data-index-in-node=\"0\">Expertise and Experience<\/b><\/h2><div class=\"container\"><div id=\"model-response-message-contentr_e581642c3704662a\" class=\"markdown markdown-main-panel enable-updated-hr-color preserve-whitespaces-in-response\" dir=\"ltr\" aria-live=\"polite\" aria-busy=\"false\"><p data-path-to-node=\"1\">We are more than just software providers. We are a team of experts with years of experience in integrating the most complex enterprise solutions. We know the market, understand business challenges, and offer solutions that truly work.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2a2854e e-con-full e-flex e-con e-child\" data-id=\"2a2854e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12df790 elementor-widget elementor-widget-text-editor\" data-id=\"12df790\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"cdk-visually-hidden ng-star-inserted\" style=\"text-align: center;\"><b style=\"font-size: 16px;\" data-path-to-node=\"0\" data-index-in-node=\"0\">Our Own Flexible Product<\/b><\/h2><div class=\"container\"><div id=\"model-response-message-contentr_c313cda685398193\" class=\"markdown markdown-main-panel enable-updated-hr-color preserve-whitespaces-in-response\" dir=\"ltr\" aria-live=\"polite\" aria-busy=\"false\"><p data-path-to-node=\"1\">NovaTalks was created based on a deep understanding of market needs. We can adapt the platform to any requirements from small teams to major banks.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e7916da e-con-full e-flex e-con e-child\" data-id=\"e7916da\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-179c990 elementor-widget elementor-widget-text-editor\" data-id=\"179c990\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"cdk-visually-hidden ng-star-inserted\" style=\"text-align: center;\"><b style=\"font-size: 16px;\" data-path-to-node=\"0\" data-index-in-node=\"0\">Partnership Approach<\/b><\/h2><div class=\"container\"><div id=\"model-response-message-contentr_87a6addb905f16ba\" class=\"markdown markdown-main-panel enable-updated-hr-color preserve-whitespaces-in-response\" dir=\"ltr\" aria-live=\"polite\" aria-busy=\"false\"><p data-path-to-node=\"1\">We do not leave our clients after implementation. We provide ongoing project support, constantly improve the system based on feedback, and help achieve new results.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19967b4 e-flex e-con-boxed e-con e-parent\" data-id=\"19967b4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0ed53e0 e-con-full e-flex e-con e-child\" data-id=\"0ed53e0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59f9e8d elementor-widget elementor-widget-image\" data-id=\"59f9e8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_5_.webp\" class=\"attachment-large size-large wp-image-10401\" alt=\"\" srcset=\"https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_5_.webp 1024w, https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_5_-300x300.webp 300w, https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_5_-150x150.webp 150w, https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_5_-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bcabe15 e-con-full e-flex e-con e-child\" data-id=\"bcabe15\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4040f14 elementor-widget elementor-widget-image\" data-id=\"4040f14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_6_.webp\" class=\"attachment-large size-large wp-image-10393\" alt=\"\" srcset=\"https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_6_.webp 1024w, https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_6_-300x300.webp 300w, https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_6_-150x150.webp 150w, https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_6_-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-516c51c e-con-full e-flex e-con e-child\" data-id=\"516c51c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea994ac elementor-widget elementor-widget-text-editor\" data-id=\"ea994ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"cdk-visually-hidden ng-star-inserted\" style=\"text-align: center;\"><b style=\"font-size: 16px;\" data-path-to-node=\"0\" data-index-in-node=\"0\">Focus on Security<\/b><\/h2><div class=\"container\"><div id=\"model-response-message-contentr_0ef1cd5625c0224b\" class=\"markdown markdown-main-panel enable-updated-hr-color preserve-whitespaces-in-response\" dir=\"ltr\" aria-live=\"polite\" aria-busy=\"false\"><p data-path-to-node=\"1\">For the financial sector, security is not an option but a necessity. NovaTalks is built in compliance with the highest data protection standards.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-108eadf e-con-full e-flex e-con e-child\" data-id=\"108eadf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2817a77 elementor-widget elementor-widget-text-editor\" data-id=\"2817a77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"cdk-visually-hidden ng-star-inserted\" style=\"text-align: center;\"><b style=\"font-size: 16px;\" data-path-to-node=\"0\" data-index-in-node=\"0\">Rapid Adaptation<\/b><\/h2><div class=\"container\"><div id=\"model-response-message-contentr_44e02e2719fd75e8\" class=\"markdown markdown-main-panel enable-updated-hr-color preserve-whitespaces-in-response\" dir=\"ltr\" aria-live=\"polite\" aria-busy=\"false\"><p data-path-to-node=\"1\">The air raid alert functionality is an example of how we quickly respond to new challenges and create solutions that reflect the life realities of our clients.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-52c92c9 e-flex e-con-boxed e-con e-parent\" data-id=\"52c92c9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f18b4ca elementor-widget elementor-widget-heading\" data-id=\"f18b4ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span><span>Conclusion: Technology in Service of People<\/span><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c04b87e e-flex e-con-boxed e-con e-parent\" data-id=\"c04b87e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f61cc4e elementor-widget elementor-widget-text-editor\" data-id=\"f61cc4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"cdk-visually-hidden ng-star-inserted\"><span style=\"font-size: 16px;\">NovaTalks by NovaIT is:<\/span><\/p><div class=\"container\"><div id=\"model-response-message-contentr_050fea6b20da402c\" class=\"markdown markdown-main-panel enable-updated-hr-color preserve-whitespaces-in-response\" dir=\"ltr\" aria-live=\"polite\" aria-busy=\"false\"><ul data-path-to-node=\"1\"><li><p data-path-to-node=\"1,0,0\">An omnichannel platform for customer communication<\/p><\/li><li><p data-path-to-node=\"1,1,0\">Powerful AI-driven automation<\/p><\/li><li><p data-path-to-node=\"1,2,0\">Deep integration with internal systems<\/p><\/li><li><p data-path-to-node=\"1,3,0\">Flexibility and customization options<\/p><\/li><li><p data-path-to-node=\"1,4,0\">Reliability in any conditions<\/p><\/li><\/ul><p data-path-to-node=\"2\">If your business needs a modern, reliable, and flexible customer service solution\u2014we are ready to help. Our expertise, technology, and result-oriented approach are what turn challenges into opportunities.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3aeee19 e-flex e-con-boxed e-con e-parent\" data-id=\"3aeee19\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d059629 one-click-section e-con-full e-flex e-con e-child\" data-id=\"d059629\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d4add5 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"4d4add5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><b>Contact us. <\/b><br>\nAnd together, we will create the future of your customer service.<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c09146b e-con-full e-flex e-con e-child\" data-id=\"c09146b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4056cf9 e-con-full e-flex e-con e-child\" data-id=\"4056cf9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e79211 elementor-widget-mobile__width-initial elementor-widget elementor-widget-html\" data-id=\"0e79211\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"gradient-icon-label\"><picture class=\"picture\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/07\/Laptop.svg\" alt=\"icon\" loading=\"lazy\"><\/picture><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0eef3d elementor-widget-mobile__width-initial elementor-widget elementor-widget-image-box\" data-id=\"a0eef3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Start using it<\/h3><p class=\"elementor-image-box-description\">A free 14-day trial is available at the start. No credit card required<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2293a11 elementor-widget__width-initial block-button-black elementor-mobile-align-justify elementor-widget-mobile__width-inherit elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"2293a11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6OTM1MCwidG9nZ2xlIjpmYWxzZX0%3D\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path d=\"M4 9L14 9M14 9L10.1151 5M14 9L10.1151 13\" stroke=\"white\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Get started for free<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-648345c e-con-full e-flex e-con e-child\" data-id=\"648345c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2cc4acd elementor-widget-mobile__width-initial elementor-widget elementor-widget-html\" data-id=\"2cc4acd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"gradient-icon-label\"><picture class=\"picture\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/07\/video-training-1.svg\" alt=\"icon\" loading=\"lazy\"><\/picture><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a87e9a elementor-widget-mobile__width-initial elementor-widget elementor-widget-image-box\" data-id=\"9a87e9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Request a demo<\/h3><p class=\"elementor-image-box-description\">Get a free 30-minute demo tailored to you!<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-355db10 elementor-widget__width-initial block-button-black elementor-mobile-align-justify elementor-widget-mobile__width-inherit elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"355db10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/calendly.com\/novatalks_ai\/book-a-demo\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><circle cx=\"9\" cy=\"9\" r=\"7.5\" stroke=\"white\"><\/circle><path d=\"M9 3.5V9.00021H13\" stroke=\"white\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Schedule a time<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-91e8227 e-con-full e-flex e-con e-child\" data-id=\"91e8227\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be3ac63 elementor-widget-mobile__width-initial elementor-widget elementor-widget-html\" data-id=\"be3ac63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"gradient-icon-label\"><picture class=\"picture\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/07\/Document.svg\" alt=\"icon\" loading=\"lazy\"><\/picture><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7dcbe2a elementor-widget-mobile__width-initial elementor-widget elementor-widget-image-box\" data-id=\"7dcbe2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Download the presentation<\/h3><p class=\"elementor-image-box-description\">Get an overview of NovaTalks functionality and easily share it with your team<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8070f28 elementor-widget__width-initial block-button-black elementor-mobile-align-justify elementor-widget-mobile__width-inherit elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"8070f28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/wp-content\/uploads\/2025\/07\/call_en.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path d=\"M9 3L9 13M9 13L13 9.11514M9 13L5 9.11514\" stroke=\"white\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M3 15H15\" stroke=\"white\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>In 2024, Sense Bank approached us with a request to modernize their customer service. The bank decided to transform its approach to client support. In turn, we identified the opportunity to adapt the omnichannel AI platform NovaTalks to meet the financial institution\u2019s needs. Here\u2019s how this collaboration unfolded.<\/p>\n","protected":false},"author":7,"featured_media":10441,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[1615,56,59,57,2563,60,694,909,98,2564,100,2565,2566,479,69,2567,2568,1375,2569,71],"class_list":["post-10360","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-ai","tag-analytics","tag-automation","tag-chatbots","tag-cloud-native","tag-contact-center","tag-crm","tag-customer-satisfaction","tag-customer-service","tag-customization","tag-efficiency","tag-innovations","tag-integration","tag-novait","tag-novatalks","tag-omilia","tag-omnichannel-platform","tag-security","tag-sense-bank","tag-voice-bots"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How NovaIT and Sense Bank Transformed Customer Service - 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