{"id":3309,"date":"2025-02-17T15:41:00","date_gmt":"2025-02-17T13:41:00","guid":{"rendered":"https:\/\/novatalks.ai\/?p=3309"},"modified":"2025-09-12T16:52:23","modified_gmt":"2025-09-12T13:52:23","slug":"novatalks-novait-join-uccai","status":"publish","type":"post","link":"https:\/\/novatalks.ai\/en\/blog\/novatalks-novait-join-uccai\/","title":{"rendered":"Exciting News: NovaIT and NovaTalks have joined UCCAI \u2728"},"content":{"rendered":"\n<p><strong>Exciting News!<\/strong>&nbsp;NovaIT and NovaTalks Have Joined UCCAI (Ukrainian Contact Center Association International)! \ud83d\ude80<\/p>\n\n\n\n<p>This is a significant step for us! Together with other industry leaders, we can drive innovation, enhance customer service standards, and share expertise to improve contact center operations.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Why Does This Matter?<\/strong><\/h3>\n\n\n\n<p>\ud83d\udccc&nbsp;<strong>NovaIT<\/strong>&nbsp;has been helping companies worldwide optimize their contact centers for over 10 years by integrating cutting-edge technologies and effective customer service solutions. We collaborate with industry leaders like Cisco, Omilia, Genesys, Verint, and more.<br>\ud83d\udccc&nbsp;<strong>NovaTalks<\/strong>&nbsp;is an omnichannel platform that unifies all communication channels (chats, messengers, email, telephony) into a single interface, ensuring speed, automation, and a personalized approach.<\/p>\n\n\n\n<p>Becoming part of&nbsp;<strong>UCCAI<\/strong>&nbsp;is another step toward developing the industry together with a professional community!<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>See You at BIT&amp;BIS-2025!<\/strong><\/h3>\n\n\n\n<p>\ud83d\udcc5&nbsp;<strong>On February 20<\/strong>, the&nbsp;<strong>BIT&amp;BIS-2025 International Forum<\/strong>&nbsp;will take place\u2014a major event for business and technology.<\/p>\n\n\n\n<p>\ud83c\udfa4&nbsp;<strong>NovaIT Speaker:<\/strong><br><strong>Dmytro Romaniuk, CCO of NovaIT<\/strong>, will discuss:<br>\ud83d\udca1&nbsp;<strong>&#8220;The Balance Between People and Technology in Customer Support.&#8221;<\/strong><\/p>\n\n\n\n<p>\ud83e\udd16&nbsp;<strong>Can automation, chatbots, and AI fully replace human interaction?<\/strong><br>We\u2019ll explore how to make technology an enabler rather than a barrier and why real human communication remains essential for excellent customer service.<\/p>\n\n\n\n<p>\ud83d\udccd&nbsp;<strong>Register for the forum via the&nbsp;<a href=\"https:\/\/forum.ciseventsgroup.com\/ua\/bit-bis-kyiv-2025.html\">link<\/a>.<\/strong><br>Join us to discuss the future of customer service and unlock new opportunities for your business! \ud83d\ude80<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Exciting News! NovaIT and NovaTalks Have Joined UCCAI (Ukrainian Contact Center Association International)! This is a significant step for us! Together with other industry leaders, we can drive innovation, enhance customer service standards, and share expertise to improve contact center operations.<\/p>\n","protected":false},"author":2,"featured_media":3310,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-3309","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>NovaTalks.UA - Exciting News: NovaIT and NovaTalks have joined UCCAI \u2728<\/title>\n<meta name=\"description\" content=\"NovaIT &amp; NovaTalks join UCCAI! 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