{"id":3317,"date":"2025-01-30T15:45:00","date_gmt":"2025-01-30T13:45:00","guid":{"rendered":"https:\/\/novatalks.ai\/?p=3317"},"modified":"2025-09-12T16:53:16","modified_gmt":"2025-09-12T13:53:16","slug":"vote-novait-diia-city-awards","status":"publish","type":"post","link":"https:\/\/novatalks.ai\/en\/blog\/vote-novait-diia-city-awards\/","title":{"rendered":"NovaTalks is nominated for the Diia.City Awards! Support us! \u26a1\ufe0f\ud83c\udf89"},"content":{"rendered":"\n<p>The&nbsp;<strong>NovaIT<\/strong>&nbsp;team helps businesses around the world implement effective solutions for contact centers. Our product,&nbsp;<strong>NovaTalks<\/strong>, is an innovative platform that combines experience, best practices, and modern technologies for handling customer inquiries in text and voice channels.<\/p>\n\n\n\n<p>Today, we are proud to announce that&nbsp;<strong>NovaTalks<\/strong>&nbsp;has been nominated for the&nbsp;<strong>Diia.City Awards!<\/strong>&nbsp;This recognition acknowledges our work, innovative solutions, and our commitment to transforming the customer service industry for the better.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Our Achievements<\/h3>\n\n\n\n<p>\ud83d\udd39&nbsp;<strong>We are developing the product and implementing major updates<\/strong><br>Over the past year, we have released&nbsp;<strong>8 updates<\/strong>, adding&nbsp;<strong>a multitude of new features.<\/strong>&nbsp;Here are just a few of them:<br>\u2714\ufe0f&nbsp;<strong>Mobile app<\/strong>&nbsp;for working with clients on the go.<br>\u2714\ufe0f&nbsp;<strong>Telephony integration<\/strong>&nbsp;for comprehensive communication management.<br>\u2714\ufe0f&nbsp;<strong>New communication channels<\/strong>&nbsp;(Viber, Telegram) for convenient interaction.<br>\u2714\ufe0f&nbsp;<strong>AI tools<\/strong>&nbsp;for automation and query analytics.<\/p>\n\n\n\n<p>\ud83d\udd39<strong>&nbsp;Promoting Ukrainian IT products<\/strong><br>We are not only developing our platform but also actively promoting Ukrainian technologies. For this, we received&nbsp;<strong>thanks at the &#8220;SVOYE IT&#8221; event<\/strong>&nbsp;for our active participation in the development and promotion of Ukrainian IT products.<\/p>\n\n\n\n<p>\ud83d\udd39<strong>&nbsp;Growing and expanding our customer base<\/strong><br>In one year, the number of active users of NovaTalks&nbsp;<strong>grew by 37%!<\/strong>&nbsp;Our platform is now used in&nbsp;<strong>10+ different industries<\/strong>, including banking, e-commerce, technical support, and logistics. Our clients include&nbsp;<strong>Nova Poshta, Alliance Bank, Yabko, Vodafone, and many others.<\/strong><\/p>\n\n\n\n<p>\ud83d\udd39&nbsp;<strong>We are integrating AI and automating processes<\/strong><br>We actively integrate&nbsp;<strong>AI algorithms<\/strong>&nbsp;for query analysis and creating automated interaction scenarios with clients. This allows our clients to&nbsp;<strong>quickly scale support<\/strong>&nbsp;without increasing costs.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Support Us at Diia.City Awards!<\/h3>\n\n\n\n<p>We are competing in the&nbsp;<strong>&#8220;Rising Star&#8221;<\/strong>&nbsp;nomination \u2728, and your support is very important to us!<\/p>\n\n\n\n<p>\ud83d\udccc&nbsp;<strong>Vote for us via the link:<\/strong><br>\ud83d\udc49&nbsp;<a href=\"https:\/\/forms.gle\/deziq1yTV4xhbqUW8\"><\/a><a href=\"https:\/\/forms.gle\/deziq1yTV4xhbqUW8\">https:\/\/forms.gle\/deziq1yTV4xhbqUW8<\/a><\/p>\n\n\n\n<p>\ud83d\udccd We are located on&nbsp;<strong>the 2nd page of the voting form.<\/strong><\/p>\n\n\n\n<p>\u23f3&nbsp;<strong>Voting ends on January 31!<\/strong><\/p>\n\n\n\n<p>Thank you for being with us! Together, we can achieve even more! Your vote could be decisive in our victory! \ud83d\ude4c\ud83d\udc99<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The NovaIT team helps businesses around the world implement effective solutions for contact centers. Our product, NovaTalks, is an innovative platform that combines experience, best practices, and modern technologies for handling customer inquiries in text and voice channels.<\/p>\n","protected":false},"author":2,"featured_media":3318,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-3317","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>NovaTalks.UA - NovaTalks is nominated for the Diia.City Awards! Support us! \u26a1\ufe0f\ud83c\udf89<\/title>\n<meta name=\"description\" content=\"NovaIT has been nominated for the Diia.City Awards! 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