{"id":3519,"date":"2023-07-11T16:37:00","date_gmt":"2023-07-11T13:37:00","guid":{"rendered":"https:\/\/novatalks.ai\/?p=3519"},"modified":"2025-09-12T17:05:17","modified_gmt":"2025-09-12T14:05:17","slug":"update-novatalks-email","status":"publish","type":"post","link":"https:\/\/novatalks.ai\/en\/blog\/update-novatalks-email\/","title":{"rendered":"NovaTalks update. Connect a new channel – e-mail"},"content":{"rendered":"\n

1. Connecting email as an additional communication channel.<\/strong><\/p>\n\n\n\n

Now you can connect your email and manage your inbox directly from your favorite platform! In addition, the use of all channels in our platform will significantly accelerate customer communication!<\/p>\n\n\n\n

2.Changing the Agent status.<\/strong><\/p>\n\n\n\n

Now administrators can easily monitor and manage the availability of agents and their workloads, depending on current needs and priorities.<\/p>\n\n\n\n

3.Integrations<\/strong><\/p>\n\n\n\n

Administrators can add various applications to the platform that best fit your needs.<\/p>\n\n\n\n

However, the new functionality is not limited to just launching applications. When you open an app or run a set up macros, NovaTalks transfers the context of the conversation, contact, and agent from your app.<\/p>\n\n\n\n

4. Readability of metrics in reports<\/strong><\/p>\n\n\n\n

Using reports has become even more convenient. No longer need to manually search for a conversation, dialogue or contact in the system.<\/p>\n\n\n\n

Now in reports of Quality Assessment Detail, Conversation Detail and Tags Detail you can easily go to the necessary conversation, dialogue or contact by simply clicking on their id.<\/p>\n","protected":false},"excerpt":{"rendered":"

Our updates never stop! New powerful features are already available in NovaTalks. Let’s look into each feature<\/p>\n","protected":false},"author":2,"featured_media":3520,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-3519","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"yoast_head":"\nNovaTalks.UA - NovaTalks update. 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