{"id":9490,"date":"2025-10-02T10:44:40","date_gmt":"2025-10-02T07:44:40","guid":{"rendered":"https:\/\/novatalks.ai\/?p=9490"},"modified":"2025-10-02T10:44:41","modified_gmt":"2025-10-02T07:44:41","slug":"novait-cx-conference-2025","status":"publish","type":"post","link":"https:\/\/novatalks.ai\/en\/blog\/novait-cx-conference-2025\/","title":{"rendered":"19\u2032 CX Conference: The Voice of the Customer in Business"},"content":{"rendered":"\n

On September 26, the NovaIT<\/strong> team joined the biggest CX event of the year in Ukraine. We\u2019re excited to share key insights from the conference and our vision for the future of customer experience.<\/p>\n\n\n\n

About the Event<\/strong><\/h2>\n\n\n\n

The 19′ Customer Experience Conference<\/strong> is the only cross-industry CX conference in Ukraine for those who build systematic businesses and drive profit growth through customer experience.
Every year, the event brings together CX leaders, product managers, marketers, and top executives across industries.<\/p>\n\n\n\n

This year\u2019s theme \u2014 \u201cA System for Profit\u201d<\/strong> \u2014 highlighted a holistic approach that unites financial performance, culture, reputation, process optimization, and sustainable development.<\/p>\n\n\n\n

Dmytro Romanyuk, CCO of NovaIT<\/strong>, participated in the panel discussion \u201cFrom Pain to Product: How the Voice of the Customer Drives Innovation and AI Solutions.\u201d<\/em><\/p>\n\n\n\n

Together with leading industry experts, we explored how to transform customer feedback into concrete business decisions, innovative products, and competitive advantages.<\/p>\n\n\n\n

Five Key Topics of the Discussion<\/strong><\/h2>\n\n\n\n
    \n
  1. Design Thinking at a Strategic Level<\/strong>
    How can companies embed customer-centricity beyond individual projects and make it an integral part of corporate strategy? We discussed tools and methods for integrating design thinking into the DNA of an organization.<\/li>\n\n\n\n
  2. Language Analytics: Beyond CRM<\/strong>
    What can we learn about customers\u2019 true needs beyond standard CRM systems and satisfaction surveys? Language analytics reveals new insights into customer experience by analyzing conversations, reviews, and behavioral signals.<\/li>\n\n\n\n
  3. Voice of Customer in Product Strategy<\/strong>
    Practical mechanisms for integrating the Voice of the Customer (VoC) into product development and improvement \u2014 from collecting feedback to making strategic decisions.<\/li>\n\n\n\n
  4. Culture of Fast Feedback<\/strong>
    Why do companies that consistently listen to their customers adapt faster and launch new solutions more efficiently? We reviewed real-world cases of quick responses to market and customer changes.<\/li>\n\n\n\n
  5. AI and Language Models in CX Analysis<\/strong>
    How modern technologies \u2014 including language models and prompt engineering \u2014 help detect hidden trends, identify behavioral patterns, and predict customer needs. The discussion featured practical examples of AI-driven CX analysis.<\/li>\n<\/ol>\n\n\n\n

    Our Key Takeaways from the Conference<\/strong><\/h2>\n\n\n\n
      \n
    • A systemic approach is the foundation.<\/strong> CX cannot exist as an isolated function within a company \u2014 it must permeate every level, from strategy to daily operations.<\/li>\n\n\n\n
    • Technology amplifies but does not replace empathy.<\/strong> AI and analytics are powerful tools, but they deliver the best results when combined with a human understanding of customer needs.<\/li>\n\n\n\n
    • Adaptation speed equals competitive advantage.<\/strong> Companies that foster a culture of rapid response to customer feedback gain the ability to stay ahead of the market and shape future trends.<\/li>\n<\/ul>\n\n\n\n

      The conference\u2019s core concept brought together the essential components of an effective CX strategy:<\/p>\n\n\n\n

      \ud83d\udcb0 Financial performance<\/strong> \u2013 proving the ROI of CX investments
      \ud83d\udc65 Human-centered culture<\/strong> \u2013 inside teams and in customer relationships
      \u2b50 Reputation<\/strong> \u2013 building long-term partnerships and entering new markets
      \u2699\ufe0f Process optimization<\/strong> \u2013 improving operational efficiency
      \ud83c\udf31 Sustainable development<\/strong> \u2013 ensuring long-term competitiveness<\/p>\n\n\n\n

      We believe that systematically embedding customer experience and innovative technologies enables companies not just to hear<\/strong> their customers but to effectively act<\/strong> on their needs.<\/p>\n\n\n\n

      Such an approach drives long-term competitive advantages and creates value for all stakeholders.<\/p>\n\n\n\n

      A big thank-you to KA Group<\/strong> for hosting a high-quality event and providing a platform to exchange expertise and ideas with Ukraine\u2019s leading CX professionals! \ud83d\ude4c<\/p>\n","protected":false},"excerpt":{"rendered":"

      On September 26, the NovaIT team joined the biggest CX event of the year in Ukraine. It is the only cross-industry conference in Ukraine for those who build systematic businesses and drive profit growth through customer experience. We are excited to share key insights from the conference and our vision for the future of customer experience.<\/p>\n","protected":false},"author":7,"featured_media":9491,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[470,477,471,64,473,472,475,476,474,478,480,479,69,481,482,483],"class_list":["post-9490","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-ai-in-business","tag-behavioral-patterns","tag-business-adaptability","tag-customer-experience","tag-customer-centricity","tag-cx-conference","tag-cx-trends","tag-design-thinking","tag-fast-feedback","tag-innovation","tag-language-analytics","tag-novait","tag-novatalks","tag-product-strategy","tag-sustainable-development","tag-voice-of-customer"],"acf":[],"yoast_head":"\n19' CX Conference: Key Insights<\/title>\n<meta name=\"description\" content=\"19' CX 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