{"id":9507,"date":"2025-10-03T15:02:05","date_gmt":"2025-10-03T12:02:05","guid":{"rendered":"https:\/\/novatalks.ai\/?p=9507"},"modified":"2025-10-03T15:39:35","modified_gmt":"2025-10-03T12:39:35","slug":"novatalks-insights-text-voice-analytics-business","status":"publish","type":"post","link":"https:\/\/novatalks.ai\/en\/blog\/novatalks-insights-text-voice-analytics-business\/","title":{"rendered":"NovaTalks Insights: Text and Voice Analytics for Business"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"9507\" class=\"elementor elementor-9507\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b319974 e-flex e-con-boxed e-con e-parent\" data-id=\"b319974\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7be6b7d elementor-widget elementor-widget-text-editor\" data-id=\"7be6b7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"0\" data-end=\"185\">There\u2019s always room for improvement in customer service. But where exactly is your contact center \u201cfalling short\u201d? Why are some customers satisfied while others leave for competitors?<\/p><p data-start=\"187\" data-end=\"272\">The answers to these questions are often hidden in thousands of calls and messages.<\/p><p data-start=\"274\" data-end=\"443\">That\u2019s why we created <strong data-start=\"296\" data-end=\"318\">NovaTalks Insights<\/strong> \u2014 a solution that combines <strong data-start=\"346\" data-end=\"375\">speech and text analytics<\/strong> to help you see the full picture of your customer communications.<\/p><h3 data-start=\"450\" data-end=\"498\">What challenges does speech analytics solve?<\/h3><p data-start=\"500\" data-end=\"611\"><strong data-start=\"500\" data-end=\"522\">NovaTalks Insights<\/strong> goes far beyond the surface-level agent evaluations most solutions offer. We help you:<\/p><ul data-start=\"613\" data-end=\"1028\"><li data-start=\"613\" data-end=\"655\"><p data-start=\"615\" data-end=\"655\">Reduce <strong data-start=\"622\" data-end=\"653\">AHT (Average Handling Time)<\/strong><\/p><\/li><li data-start=\"656\" data-end=\"688\"><p data-start=\"658\" data-end=\"688\">Cut down on <strong data-start=\"670\" data-end=\"686\">repeat calls<\/strong><\/p><\/li><li data-start=\"689\" data-end=\"743\"><p data-start=\"691\" data-end=\"743\">Lower the number of <strong data-start=\"711\" data-end=\"741\">unnecessary call transfers<\/strong><\/p><\/li><li data-start=\"744\" data-end=\"879\"><p data-start=\"746\" data-end=\"879\"><strong data-start=\"746\" data-end=\"775\">Increase successful sales<\/strong> by controlling scripts, eliminating ineffective techniques, and implementing the most successful ones<\/p><\/li><li data-start=\"880\" data-end=\"933\"><p data-start=\"882\" data-end=\"933\">Monitor and manage <strong data-start=\"901\" data-end=\"931\">negative customer emotions<\/strong><\/p><\/li><li data-start=\"934\" data-end=\"961\"><p data-start=\"936\" data-end=\"961\">Decrease <strong data-start=\"945\" data-end=\"959\">complaints<\/strong><\/p><\/li><li data-start=\"962\" data-end=\"990\"><p data-start=\"964\" data-end=\"990\">Improve <strong data-start=\"972\" data-end=\"988\">agent skills<\/strong><\/p><\/li><li data-start=\"991\" data-end=\"1028\"><p data-start=\"993\" data-end=\"1028\">Optimize <strong data-start=\"1002\" data-end=\"1028\">processes and products<\/strong><\/p><\/li><\/ul><h3 data-start=\"1035\" data-end=\"1065\">User-friendly experience<\/h3><p data-start=\"1067\" data-end=\"1241\">No special technical skills are required to work with <strong data-start=\"1121\" data-end=\"1143\">NovaTalks Insights<\/strong>.<br data-start=\"1144\" data-end=\"1147\" \/>The interface is <strong data-start=\"1164\" data-end=\"1216\">intuitive, simple, and designed for everyday use<\/strong> by regular team members.<\/p><h3 data-start=\"1248\" data-end=\"1282\">Who is NovaTalks Insights for?<\/h3><p data-start=\"1284\" data-end=\"1448\">It\u2019s a powerful solution for companies dealing with <strong data-start=\"1336\" data-end=\"1378\">large volumes of customer interactions<\/strong> every day and seeking to see <strong data-start=\"1408\" data-end=\"1445\">more than just numbers in reports<\/strong>.<\/p><p data-start=\"1450\" data-end=\"1481\">It\u2019s especially valuable for:<\/p><ul data-start=\"1483\" data-end=\"2097\"><li data-start=\"1483\" data-end=\"1591\"><p data-start=\"1485\" data-end=\"1591\"><strong data-start=\"1485\" data-end=\"1521\">Medium and large contact centers<\/strong> (10\u201320+ agents) aiming to boost team efficiency and service quality<\/p><\/li><li data-start=\"1592\" data-end=\"1728\"><p data-start=\"1594\" data-end=\"1728\"><strong data-start=\"1594\" data-end=\"1630\">Banks and financial institutions<\/strong> where communication control, risk detection, and understanding real customer needs are critical<\/p><\/li><li data-start=\"1729\" data-end=\"1868\"><p data-start=\"1731\" data-end=\"1868\"><strong data-start=\"1731\" data-end=\"1756\">E-commerce and retail<\/strong> companies receiving hundreds of daily calls and messages, needing quick insight into customer behavior trends<\/p><\/li><li data-start=\"1869\" data-end=\"1968\"><p data-start=\"1871\" data-end=\"1968\"><strong data-start=\"1871\" data-end=\"1892\">Telecom providers<\/strong> who want to not only measure customer satisfaction but also prevent churn<\/p><\/li><li data-start=\"1969\" data-end=\"2097\"><p data-start=\"1971\" data-end=\"2097\"><strong data-start=\"1971\" data-end=\"2016\">Service companies and delivery businesses<\/strong> where the quality of communication directly impacts repeat sales and referrals<\/p><\/li><\/ul><p data-start=\"2104\" data-end=\"2309\" data-is-last-node=\"\" data-is-only-node=\"\">Gain a <strong data-start=\"2111\" data-end=\"2130\">bird\u2019s-eye view<\/strong> of your contact center operations.<br data-start=\"2165\" data-end=\"2168\" \/>See the data behind your assumptions \u2014 and uncover insights you never knew existed.<br data-start=\"2251\" data-end=\"2254\" \/>Track how your actions impact metrics <strong data-start=\"2292\" data-end=\"2308\">in real time<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fb6c62a e-flex e-con-boxed e-con e-parent\" data-id=\"fb6c62a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dc260ce elementor-widget elementor-widget-heading\" data-id=\"dc260ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Book a Demo of NovaTalks Insights <\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8545f2b e-grid e-con-boxed e-con e-parent\" data-id=\"8545f2b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c571cce elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"c571cce\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\" aria-label=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"9507\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"c571cce\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"NovaTalks Insights: Text and Voice Analytics for Business\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"9507\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tName\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Taras Shevchenko\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"email@yourcompany.com\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"If needed, briefly describe your request\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e2380b elementor-widget elementor-widget-image\" data-id=\"2e2380b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"517\" src=\"https:\/\/novatalks.ai\/wp-content\/uploads\/2025\/07\/tabs-section-6-1024x662.webp\" class=\"attachment-large size-large wp-image-2043\" alt=\"\" srcset=\"https:\/\/novatalks.ai\/wp-content\/uploads\/2025\/07\/tabs-section-6-1024x662.webp 1024w, https:\/\/novatalks.ai\/wp-content\/uploads\/2025\/07\/tabs-section-6-300x194.webp 300w, https:\/\/novatalks.ai\/wp-content\/uploads\/2025\/07\/tabs-section-6-768x496.webp 768w, https:\/\/novatalks.ai\/wp-content\/uploads\/2025\/07\/tabs-section-6.webp 1280w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d8a46c7 e-flex e-con-boxed e-con e-parent\" data-id=\"d8a46c7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-720407c elementor-widget elementor-widget-heading\" data-id=\"720407c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why Choose Us?<br><\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4a19992 e-grid e-con-boxed e-con e-parent\" data-id=\"4a19992\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0193b12 elementor-view-stacked elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"0193b12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chart-bar\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M332.8 320h38.4c6.4 0 12.8-6.4 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and chats, not just selected samples\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73e42cc elementor-view-stacked elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"73e42cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-sync\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M440.65 12.57l4 82.77A247.16 247.16 0 0 0 255.83 8C134.73 8 33.91 94.92 12.29 209.82A12 12 0 0 0 24.09 224h49.05a12 12 0 0 0 11.67-9.26 175.91 175.91 0 0 1 317-56.94l-101.46-4.86a12 12 0 0 0-12.57 12v47.41a12 12 0 0 0 12 12H500a12 12 0 0 0 12-12V12a12 12 0 0 0-12-12h-47.37a12 12 0 0 0-11.98 12.57zM255.83 432a175.61 175.61 0 0 1-146-77.8l101.8 4.87a12 12 0 0 0 12.57-12v-47.4a12 12 0 0 0-12-12H12a12 12 0 0 0-12 12V500a12 12 0 0 0 12 12h47.35a12 12 0 0 0 12-12.6l-4.15-82.57A247.17 247.17 0 0 0 255.83 504c121.11 0 221.93-86.92 243.55-201.82a12 12 0 0 0-11.8-14.18h-49.05a12 12 0 0 0-11.67 9.26A175.86 175.86 0 0 1 255.83 432z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tStrong Focus\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tOn Categorization and Real Customer Issues\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fd7fa1 elementor-view-stacked elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"7fd7fa1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-share-alt\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M352 320c-22.608 0-43.387 7.819-59.79 20.895l-102.486-64.054a96.551 96.551 0 0 0 0-41.683l102.486-64.054C308.613 184.181 329.392 192 352 192c53.019 0 96-42.981 96-96S405.019 0 352 0s-96 42.981-96 96c0 7.158.79 14.13 2.276 20.841L155.79 180.895C139.387 167.819 118.608 160 96 160c-53.019 0-96 42.981-96 96s42.981 96 96 96c22.608 0 43.387-7.819 59.79-20.895l102.486 64.054A96.301 96.301 0 0 0 256 416c0 53.019 42.981 96 96 96s96-42.981 96-96-42.981-96-96-96z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tCombination\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tText and Voice Analytics in a Single Platform\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7e09b16 e-flex e-con-boxed e-con e-parent\" data-id=\"7e09b16\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-78ec0a2 e-grid e-con-full e-con e-child\" data-id=\"78ec0a2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>There\u2019s always room for improvement in customer service. But where exactly is your contact center falling short? Why are some customers satisfied while others turn to competitors? The answers to these questions are often hidden in thousands of calls and messages. That\u2019s exactly why we created NovaTalks 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