{"id":10433,"date":"2026-02-24T16:46:53","date_gmt":"2026-02-24T14:46:53","guid":{"rendered":"https:\/\/novatalks.ai\/?p=10433"},"modified":"2026-02-24T16:46:56","modified_gmt":"2026-02-24T14:46:56","slug":"how-novait-and-sense-bank-transformed-customer-service","status":"publish","type":"post","link":"https:\/\/novatalks.ai\/pl\/blog\/how-novait-and-sense-bank-transformed-customer-service\/","title":{"rendered":"Jak NovaIT i Sense Bank przekszta\u0142ci\u0142y obs\u0142ug\u0119 klienta"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"10433\" class=\"elementor elementor-10433 elementor-10360\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d36050 e-flex e-con-boxed e-con e-parent\" data-id=\"0d36050\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7cb238e elementor-widget elementor-widget-text-editor\" data-id=\"7cb238e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>W 2024 roku Sense Bank zwr\u00f3ci\u0142 si\u0119 do nas z pro\u015bb\u0105 o modernizacj\u0119 obs\u0142ugi klienta. Bank podj\u0105\u0142 decyzj\u0119 o transformacji swojego podej\u015bcia do wsparcia klient\u00f3w. Z kolei my dostrzegli\u015bmy mo\u017cliwo\u015b\u0107 dostosowania omnichannelowej platformy AI NovaTalks do potrzeb tej instytucji finansowej. Oto jak przebiega\u0142a ta wsp\u00f3\u0142praca.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-79033de e-flex e-con-boxed e-con e-parent\" data-id=\"79033de\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a51f62 elementor-widget elementor-widget-heading\" data-id=\"3a51f62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span><span>Wyzwanie: Co sk\u0142oni\u0142o bank do poszukiwania nowego rozwi\u0105zania?<\/span><\/span>\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-62b05ba e-flex e-con-boxed e-con e-parent\" data-id=\"62b05ba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9ac1071 elementor-widget elementor-widget-text-editor\" data-id=\"9ac1071\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Do pewnego momentu Sense Bank korzysta\u0142 z innego rozwi\u0105zania contact center, jednak z czasem \u2014 a szczeg\u00f3lnie wraz z wybuchem pe\u0142noskalowej wojny \u2014 instytucja finansowa stan\u0119\u0142a w obliczu szeregu krytycznych wyzwa\u0144. Oleksandr Dragin, CIO Sense Bank, wskaza\u0142 najwa\u017cniejsze z nich:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a8eee03 e-flex e-con-boxed e-con e-parent\" data-id=\"a8eee03\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a369363 elementor-blockquote--skin-quotation elementor-blockquote--align-right elementor-widget elementor-widget-blockquote\" data-id=\"a369363\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t<i>Przede wszystkim potrzebowali\u015bmy rozwi\u0105zania, kt\u00f3re rozszerzy nasze mo\u017cliwo\u015bci automatyzacji rutynowych proces\u00f3w. Zale\u017ca\u0142o nam na wi\u0119kszej elastyczno\u015bci i dostosowaniu do naszych unikalnych proces\u00f3w biznesowych. Dodatkowo liczba zapyta\u0144 kierowanych do contact center stale ros\u0142a, a klienci oczekiwali natychmiastowych odpowiedzi 24\/7, szczeg\u00f3lnie w realiach wojennych.<\/i>\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">Oleksandr Dragin, CIO Sense Bank<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-810543a e-flex e-con-boxed e-con e-parent\" data-id=\"810543a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f9c883 elementor-widget elementor-widget-text-editor\" data-id=\"3f9c883\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<article class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto scroll-mt-(--header-height)\" dir=\"auto\" tabindex=\"-1\" data-turn-id=\"5c2ca352-72f8-4027-bd6f-414ac903cd6a\" data-testid=\"conversation-turn-92\" data-scroll-anchor=\"false\" data-turn=\"user\"><\/article><article class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-turn-id=\"request-WEB:2e63b132-1faa-4a49-a034-4cc51f75817e-49\" data-testid=\"conversation-turn-93\" data-scroll-anchor=\"true\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] @w-sm\/main:[--thread-content-margin:--spacing(6)] @w-lg\/main:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\"><div class=\"flex max-w-full flex-col grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-1\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"5acfc66e-5eb4-493a-af3a-1f6f38adf26c\" data-message-model-slug=\"gpt-5-2\"><div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[1px]\"><div class=\"markdown prose dark:prose-invert w-full wrap-break-word light markdown-new-styling\"><p data-start=\"0\" data-end=\"167\" data-is-last-node=\"\" data-is-only-node=\"\">Dlatego od samego pocz\u0105tku skupili\u015bmy si\u0119 na bezpiecze\u0144stwie, redukcji obci\u0105\u017cenia oraz rozszerzeniu funkcjonalno\u015bci \u2014 wyzwaniach, kt\u00f3re postanowili\u015bmy podj\u0105\u0107 wsp\u00f3lnie.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/article>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-792d760 e-flex e-con-boxed e-con e-parent\" data-id=\"792d760\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d60f3b6 elementor-widget elementor-widget-heading\" data-id=\"d60f3b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span><span>Dlaczego NovaTalks?<\/span><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fdd6035 e-flex e-con-boxed e-con e-parent\" data-id=\"fdd6035\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-91c94a8 elementor-widget elementor-widget-text-editor\" data-id=\"91c94a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"0\" data-end=\"180\">Kiedy Sense Bank zwr\u00f3ci\u0142 si\u0119 do nas, od razu zrozumieli\u015bmy, \u017ce potrzebuj\u0105 platformy \u0142\u0105cz\u0105cej bezpiecze\u0144stwo, wysok\u0105 wydajno\u015b\u0107, elastyczno\u015b\u0107 oraz g\u0142\u0119bokie mo\u017cliwo\u015bci integracyjne.<\/p><p data-start=\"182\" data-end=\"649\">Historia NovaTalks zacz\u0119\u0142a si\u0119 od naszego do\u015bwiadczenia. Przez lata integrowali\u015bmy rozwi\u0105zania takich gigant\u00f3w bran\u017cy jak Cisco i Genesys. Obserwuj\u0105c rynek od \u015brodka, dostrzegli\u015bmy luk\u0119: istnia\u0142y pot\u0119\u017cne rozwi\u0105zania telekomunikacyjne z ograniczon\u0105 funkcjonalno\u015bci\u0105 czat\u00f3w oraz \u2014 z drugiej strony \u2014 \u015bwietne platformy czatowe, w kt\u00f3rych telefonia by\u0142a s\u0142abo rozwini\u0119ta. Postanowili\u015bmy po\u0142\u0105czy\u0107 to, co najlepsze z obu \u015bwiat\u00f3w \u2014 i stworzy\u0107 unikalny produkt omnichannel.<\/p><p data-start=\"651\" data-end=\"828\" data-is-last-node=\"\" data-is-only-node=\"\">U podstaw NovaTalks le\u017cy nowoczesne i elastyczne podej\u015bcie: architektura Cloud Native, kt\u00f3ra zapewnia szybkie aktualizacje, wysoki poziom bezpiecze\u0144stwa oraz \u0142atw\u0105 skalowalno\u015b\u0107.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d61aef0 e-flex e-con-boxed e-con e-parent\" data-id=\"d61aef0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56bff79 elementor-widget elementor-widget-heading\" data-id=\"56bff79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span><span>Dlaczego nasze rozwi\u0105zanie idealnie odpowiada\u0142o potrzebom banku:<\/span><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ecc1237 e-flex e-con-boxed e-con e-parent\" data-id=\"ecc1237\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45410c3 elementor-widget elementor-widget-text-editor\" data-id=\"45410c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<article class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto scroll-mt-(--header-height)\" dir=\"auto\" tabindex=\"-1\" data-turn-id=\"6a0f0c80-9c3f-45b6-885f-75325fbd3523\" data-testid=\"conversation-turn-100\" data-scroll-anchor=\"false\" data-turn=\"user\"><\/article><article class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-turn-id=\"request-WEB:2e63b132-1faa-4a49-a034-4cc51f75817e-53\" data-testid=\"conversation-turn-101\" data-scroll-anchor=\"true\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] @w-sm\/main:[--thread-content-margin:--spacing(6)] @w-lg\/main:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\"><div class=\"flex max-w-full flex-col grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-1\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"18120b18-3993-4cf2-9093-9f36e69866c0\" data-message-model-slug=\"gpt-5-2\"><div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[1px]\"><div class=\"markdown prose dark:prose-invert w-full wrap-break-word light markdown-new-styling\"><p><strong data-start=\"0\" data-end=\"26\">1. Omnichannel w praktyce<\/strong><br data-start=\"26\" data-end=\"29\" \/>NovaTalks \u0142\u0105czy wszystkie kana\u0142y komunikacji w jednym interfejsie. Operatorzy nie musz\u0105 ju\u017c prze\u0142\u0105cza\u0107 si\u0119 mi\u0119dzy r\u00f3\u017cnymi systemami, a klienci otrzymuj\u0105 sp\u00f3jne do\u015bwiadczenie niezale\u017cnie od wybranego kana\u0142u kontaktu.<\/p><p data-start=\"248\" data-end=\"509\"><strong data-start=\"248\" data-end=\"284\">2. Bezpiecze\u0144stwo i kontrola danych<\/strong><br data-start=\"284\" data-end=\"287\" \/>Na pro\u015bb\u0119 Sense Bank zaproponowali\u015bmy wdro\u017cenie on-premise, zapewniaj\u0105ce bankowi pe\u0142n\u0105 kontrol\u0119 nad bezpiecze\u0144stwem danych klient\u00f3w \u2014 co jest kluczowym czynnikiem w sektorze finansowym, szczeg\u00f3lnie w warunkach wojennych.<\/p><p data-start=\"511\" data-end=\"706\"><strong data-start=\"511\" data-end=\"554\">3. Inteligentna automatyzacja oparta na AI<\/strong><br data-start=\"554\" data-end=\"557\" \/>Poniewa\u017c platforma umo\u017cliwia integracj\u0119 z zewn\u0119trznymi agentami AI, zesp\u00f3\u0142 banku wdro\u017cy\u0142 rozwi\u0105zanie AI zintegrowane z NovaTalks, kt\u00f3re pozwala na:<\/p><ul data-start=\"708\" data-end=\"1082\"><li data-start=\"708\" data-end=\"775\"><p data-start=\"710\" data-end=\"775\">szybkie proponowanie odpowiedzi na podstawie kontekstu rozmowy,<\/p><\/li><li data-start=\"776\" data-end=\"850\"><p data-start=\"778\" data-end=\"850\">przeformu\u0142owywanie wiadomo\u015bci zgodnie z odpowiednim tonem komunikacji,<\/p><\/li><li data-start=\"851\" data-end=\"912\"><p data-start=\"853\" data-end=\"912\">podsumowywanie d\u0142ugich rozm\u00f3w w celu szybszej orientacji,<\/p><\/li><li data-start=\"913\" data-end=\"972\"><p data-start=\"915\" data-end=\"972\">t\u0142umaczenie na j\u0119zyk angielski i z j\u0119zyka angielskiego,<\/p><\/li><li data-start=\"973\" data-end=\"1029\"><p data-start=\"975\" data-end=\"1029\">korygowanie b\u0142\u0119d\u00f3w ortograficznych i stylistycznych,<\/p><\/li><li data-start=\"1030\" data-end=\"1082\"><p data-start=\"1032\" data-end=\"1082\">wspieranie operator\u00f3w nawet w godzinach szczytu.<\/p><\/li><\/ul><p data-start=\"1084\" data-end=\"1131\" data-is-last-node=\"\" data-is-only-node=\"\"><strong data-start=\"1084\" data-end=\"1131\" data-is-last-node=\"\">4. G\u0142\u0119boka integracja z systemami wewn\u0119trznymi<\/strong><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/article>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aef0803 e-flex e-con-boxed e-con e-parent\" data-id=\"aef0803\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c8fd42 elementor-blockquote--skin-quotation elementor-blockquote--align-right elementor-widget elementor-widget-blockquote\" data-id=\"9c8fd42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\tJednym z kluczowych wymaga\u0144 by\u0142a g\u0142\u0119boka integracja z naszym wewn\u0119trznym systemem CRM. Zale\u017ca\u0142o nam na tym, aby operatorzy mogli widzie\u0107 wszystkie niezb\u0119dne informacje w jednym oknie, bez konieczno\u015bci prze\u0142\u0105czania si\u0119 mi\u0119dzy aplikacjami. Aby to osi\u0105gn\u0105\u0107, podczas migracji do NovaTalks zesp\u00f3\u0142 banku opracowa\u0142 niestandardowe ramki (custom frames), kt\u00f3re umo\u017cliwiaj\u0105 dost\u0119p do wszystkich istotnych informacji o kliencie i integruj\u0105 przestrze\u0144 pracy agenta w jednym \u015brodowisku.\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">Przedstawiciel Sense Bank<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f1b34ee e-flex e-con-boxed e-con e-parent\" data-id=\"f1b34ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21a24f7 elementor-widget elementor-widget-text-editor\" data-id=\"21a24f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<article class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto scroll-mt-(--header-height)\" dir=\"auto\" tabindex=\"-1\" data-turn-id=\"c0405f6c-9577-4e90-bff7-c2e948a51f18\" data-testid=\"conversation-turn-106\" data-scroll-anchor=\"false\" data-turn=\"user\"><\/article><article class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-turn-id=\"request-WEB:2e63b132-1faa-4a49-a034-4cc51f75817e-56\" data-testid=\"conversation-turn-107\" data-scroll-anchor=\"true\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] @w-sm\/main:[--thread-content-margin:--spacing(6)] @w-lg\/main:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\"><div class=\"flex max-w-full flex-col grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-1\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"72fe39d7-4dfc-4217-8a5a-e016e67b86dc\" data-message-model-slug=\"gpt-5-2\"><div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[1px]\"><div class=\"markdown prose dark:prose-invert w-full wrap-break-word light markdown-new-styling\"><p data-start=\"0\" data-end=\"337\">To doskona\u0142y przyk\u0142ad elastyczno\u015bci NovaTalks. Zrealizowali\u015bmy \u015bcis\u0142\u0105, dwukierunkow\u0105 integracj\u0119, w kt\u00f3rej NovaTalks i system CRM banku wymieniaj\u0105 dane w czasie rzeczywistym. Dzi\u0119ki temu chatboty i operatorzy maj\u0105 natychmiastowy dost\u0119p do aktualnych informacji o kliencie: historii zg\u0142osze\u0144, status\u00f3w wniosk\u00f3w oraz parametr\u00f3w produkt\u00f3w.<\/p><p data-start=\"339\" data-end=\"634\" data-is-last-node=\"\" data-is-only-node=\"\"><strong data-start=\"339\" data-end=\"380\">5. Elastyczno\u015b\u0107 i mo\u017cliwo\u015b\u0107 dostosowania<\/strong><br data-start=\"380\" data-end=\"383\" \/>W przeciwie\u0144stwie do standardowych rozwi\u0105za\u0144, NovaTalks mo\u017cna \u0142atwo dopasowa\u0107 do unikalnych proces\u00f3w biznesowych. Skonfigurowali\u015bmy inteligentne routowanie tak, aby zapytania trafia\u0142y bezpo\u015brednio do w\u0142a\u015bciwego specjalisty \u2014 bez zb\u0119dnych przekierowa\u0144.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/article>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5df0c66 e-flex e-con-boxed e-con e-parent\" data-id=\"5df0c66\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65f0f0b elementor-widget elementor-widget-heading\" data-id=\"65f0f0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span><span>Jak zintegrowali\u015bmy NovaTalks z systemem CRM banku<\/span><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5935632 e-flex e-con-boxed e-con e-parent\" data-id=\"5935632\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8fa2abe elementor-widget elementor-widget-text-editor\" data-id=\"8fa2abe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"0\" data-end=\"405\">Integracja z systemami wewn\u0119trznymi sta\u0142a si\u0119 jednym z najwa\u017cniejszych etap\u00f3w projektu. Zbudowali\u015bmy dwukierunkow\u0105 integracj\u0119 z synchronizacj\u0105 danych w czasie rzeczywistym. Najwi\u0119kszym wyzwaniem by\u0142a konieczno\u015b\u0107 dostosowania NovaTalks do specyficznej architektury banku \u2014 jego w\u0142asne aplikacje i ramki, odpowiedzialne za autoryzacj\u0119 i weryfikacj\u0119 klient\u00f3w, wymaga\u0142y szczeg\u00f3lnego podej\u015bcia do integracji.<\/p><p data-start=\"407\" data-end=\"770\">Zaprojektowali\u015bmy i wdro\u017cyli\u015bmy niestandardowe API, kt\u00f3re zapewniaj\u0105 ci\u0105g\u0142\u0105 wymian\u0119 informacji mi\u0119dzy platformami. Obecnie operatorzy oraz scenariusze automatyczne maj\u0105 bezpo\u015bredni dost\u0119p do niezb\u0119dnych danych: ca\u0142a historia komunikacji z klientem, aktualny status wniosk\u00f3w oraz parametry aktywnych produkt\u00f3w s\u0105 wy\u015bwietlane bezpo\u015brednio w interfejsie NovaTalks.<\/p><p data-start=\"772\" data-end=\"921\" data-is-last-node=\"\" data-is-only-node=\"\">Agenci otrzymuj\u0105 pe\u0142en kontekst jeszcze przed rozpocz\u0119ciem rozmowy, co eliminuje potrzeb\u0119 zadawania dodatkowych pyta\u0144 i znacz\u0105co przyspiesza obs\u0142ug\u0119.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bc702c2 e-flex e-con-boxed e-con e-parent\" data-id=\"bc702c2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6697695 elementor-widget elementor-widget-heading\" data-id=\"6697695\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span><span>Proces wdro\u017cenia: wsp\u00f3lne pokonywanie wyzwa\u0144<\/span><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8202086 e-flex e-con-boxed e-con e-parent\" data-id=\"8202086\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-71f13d7 elementor-widget elementor-widget-text-editor\" data-id=\"71f13d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"0\" data-end=\"259\">Najtrudniejszym zadaniem by\u0142a integracja platformy z wewn\u0119trznym \u015brodowiskiem banku, w kt\u00f3rym funkcjonuj\u0105 autorskie ramki i aplikacje odpowiedzialne za bezpiecze\u0144stwo oraz identyfikacj\u0119 klient\u00f3w. Jednak nasz zesp\u00f3\u0142 techniczny dzia\u0142a\u0142 w spos\u00f3b skoordynowany.<\/p><ul data-start=\"261\" data-end=\"527\"><li data-start=\"261\" data-end=\"327\"><p data-start=\"263\" data-end=\"327\">przeprowadzili\u015bmy dog\u0142\u0119bn\u0105 analiz\u0119 istniej\u0105cej infrastruktury,<\/p><\/li><li data-start=\"328\" data-end=\"379\"><p data-start=\"330\" data-end=\"379\">opracowali\u015bmy niestandardowe API do integracji,<\/p><\/li><li data-start=\"380\" data-end=\"452\"><p data-start=\"382\" data-end=\"452\">skonfigurowali\u015bmy system zgodnie ze specyficznymi wymaganiami banku,<\/p><\/li><li data-start=\"453\" data-end=\"527\"><p data-start=\"455\" data-end=\"527\">przeszkolili\u015bmy zesp\u00f3\u0142 w zakresie efektywnej pracy z nowym narz\u0119dziem.<\/p><\/li><\/ul><p data-start=\"529\" data-end=\"681\" data-is-last-node=\"\" data-is-only-node=\"\">Pocz\u0105tkowo interfejs by\u0142 dla operator\u00f3w nowy, jednak dzi\u0119ki ich opiniom szybko udoskonalili\u015bmy system, dostosowuj\u0105c go do realnych potrzeb u\u017cytkownik\u00f3w.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-786d3dd e-flex e-con-boxed e-con e-parent\" data-id=\"786d3dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f38a9c elementor-widget elementor-widget-heading\" data-id=\"7f38a9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Unikalna funkcja: wsparcie podczas alarm\u00f3w lotniczych<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c1d0e5b e-flex e-con-boxed e-con e-parent\" data-id=\"c1d0e5b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38ae523 elementor-widget elementor-widget-text-editor\" data-id=\"38ae523\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"0\" data-end=\"250\">Rozumieli\u015bmy realia, w kt\u00f3rych funkcjonuje bank. Dlatego dodali\u015bmy niezwykle istotn\u0105 funkcj\u0119: w przypadku og\u0142oszenia alarmu lotniczego system automatycznie informuje klient\u00f3w, \u017ce operatorzy udaj\u0105 si\u0119 do schronu, a czas odpowiedzi mo\u017ce si\u0119 wyd\u0142u\u017cy\u0107.<\/p><p data-start=\"252\" data-end=\"331\">Gdy operatorzy znajduj\u0105 si\u0119 w bezpiecznym miejscu, wbudowana AI nadal dzia\u0142a:<\/p><ul data-start=\"333\" data-end=\"516\"><li data-start=\"333\" data-end=\"363\"><p data-start=\"335\" data-end=\"363\">zapisuje kontekst rozmowy,<\/p><\/li><li data-start=\"364\" data-end=\"400\"><p data-start=\"366\" data-end=\"400\">udziela podstawowych informacji,<\/p><\/li><li data-start=\"401\" data-end=\"440\"><p data-start=\"403\" data-end=\"440\">odpowiada na standardowe zapytania,<\/p><\/li><li data-start=\"441\" data-end=\"480\"><p data-start=\"443\" data-end=\"480\">doprecyzowuje szczeg\u00f3\u0142y zg\u0142oszenia,<\/p><\/li><li data-start=\"481\" data-end=\"516\"><p data-start=\"483\" data-end=\"516\">pomaga w nawigacji po us\u0142ugach.<\/p><\/li><\/ul><p data-start=\"518\" data-end=\"753\" data-is-last-node=\"\" data-is-only-node=\"\">Po powrocie agent widzi pe\u0142n\u0105 histori\u0119 dialogu i mo\u017ce szybko wznowi\u0107 obs\u0142ug\u0119 bez utraty jako\u015bci. To nie tylko rozwi\u0105zanie technologiczne \u2014 to spos\u00f3b na wsparcie zespo\u0142u i utrzymanie zaufania klient\u00f3w w najtrudniejszych okoliczno\u015bciach.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-36fb448 e-flex e-con-boxed e-con e-parent\" data-id=\"36fb448\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b3613f elementor-widget elementor-widget-heading\" data-id=\"5b3613f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span><span>Wyniki: liczby, kt\u00f3re m\u00f3wi\u0105 same za siebie<\/span><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5e7d770 e-flex e-con-boxed e-con e-parent\" data-id=\"5e7d770\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f00f9f8 elementor-widget elementor-widget-text-editor\" data-id=\"f00f9f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Wdro\u017cenie NovaTalks przynios\u0142o imponuj\u0105ce rezultaty:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c3f88e6 e-flex e-con-boxed e-con e-parent\" data-id=\"c3f88e6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2ed7f4c e-con-full e-flex e-con e-child\" data-id=\"2ed7f4c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d1934d4 elementor-widget elementor-widget-image\" data-id=\"d1934d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/novatalks.ai\/wp-content\/uploads\/bank_.webp\" class=\"attachment-large size-large wp-image-10373\" alt=\"\" srcset=\"https:\/\/novatalks.ai\/wp-content\/uploads\/bank_.webp 1024w, https:\/\/novatalks.ai\/wp-content\/uploads\/bank_-300x300.webp 300w, https:\/\/novatalks.ai\/wp-content\/uploads\/bank_-150x150.webp 150w, https:\/\/novatalks.ai\/wp-content\/uploads\/bank_-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e41ca61 e-con-full e-flex e-con e-child\" data-id=\"e41ca61\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b9865b elementor-widget elementor-widget-image\" data-id=\"0b9865b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/novatalks.ai\/wp-content\/uploads\/operatorchatu__.webp\" class=\"attachment-large size-large wp-image-10381\" alt=\"\" srcset=\"https:\/\/novatalks.ai\/wp-content\/uploads\/operatorchatu__.webp 1024w, https:\/\/novatalks.ai\/wp-content\/uploads\/operatorchatu__-300x300.webp 300w, https:\/\/novatalks.ai\/wp-content\/uploads\/operatorchatu__-150x150.webp 150w, https:\/\/novatalks.ai\/wp-content\/uploads\/operatorchatu__-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-841ca69 e-con-full e-flex e-con e-child\" data-id=\"841ca69\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6fdeef7 elementor-widget elementor-widget-image\" data-id=\"6fdeef7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/novatalks.ai\/wp-content\/uploads\/kli\u0454nti___.webp\" class=\"attachment-large size-large wp-image-10377\" alt=\"\" srcset=\"https:\/\/novatalks.ai\/wp-content\/uploads\/kli\u0454nti___.webp 1024w, https:\/\/novatalks.ai\/wp-content\/uploads\/kli\u0454nti___-300x300.webp 300w, https:\/\/novatalks.ai\/wp-content\/uploads\/kli\u0454nti___-150x150.webp 150w, https:\/\/novatalks.ai\/wp-content\/uploads\/kli\u0454nti___-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9b40000 e-con-full e-flex e-con e-child\" data-id=\"9b40000\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c38c99 elementor-widget elementor-widget-text-editor\" data-id=\"9c38c99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\" data-start=\"0\" data-end=\"16\"><strong data-start=\"0\" data-end=\"14\">Dla banku:<\/strong><\/p><ul data-start=\"18\" data-end=\"306\" data-is-last-node=\"\" data-is-only-node=\"\"><li data-start=\"18\" data-end=\"72\"><p data-start=\"20\" data-end=\"72\"><strong data-start=\"20\" data-end=\"36\">3,5\u00d7 szybsze<\/strong> przetwarzanie baz danych klient\u00f3w<\/p><\/li><li data-start=\"73\" data-end=\"129\"><p data-start=\"75\" data-end=\"129\"><strong data-start=\"75\" data-end=\"84\">7\u201320%<\/strong> konwersji sprzeda\u017cy poprzez contact center<\/p><\/li><li data-start=\"130\" data-end=\"189\"><p data-start=\"132\" data-end=\"189\"><strong data-start=\"132\" data-end=\"143\">500 000<\/strong> zapyta\u0144 rocznie obs\u0142ugiwanych automatycznie<\/p><\/li><li data-start=\"190\" data-end=\"243\"><p data-start=\"192\" data-end=\"243\"><strong data-start=\"192\" data-end=\"199\">50%<\/strong> spraw rozwi\u0105zywanych w modelu samoobs\u0142ugi<\/p><\/li><li data-start=\"244\" data-end=\"306\" data-is-last-node=\"\"><p data-start=\"246\" data-end=\"306\" data-is-last-node=\"\">Znacz\u0105cy wzrost wska\u017anika Customer Satisfaction Score (CSAT)<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1cb434f e-con-full e-flex e-con e-child\" data-id=\"1cb434f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c74a8f elementor-widget elementor-widget-text-editor\" data-id=\"5c74a8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<article class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto scroll-mt-(--header-height)\" dir=\"auto\" tabindex=\"-1\" data-turn-id=\"c2439d3d-1342-4a57-ac41-268a6360584e\" data-testid=\"conversation-turn-126\" data-scroll-anchor=\"false\" data-turn=\"user\"><\/article><article class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-turn-id=\"request-WEB:2e63b132-1faa-4a49-a034-4cc51f75817e-66\" data-testid=\"conversation-turn-127\" data-scroll-anchor=\"true\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] @w-sm\/main:[--thread-content-margin:--spacing(6)] @w-lg\/main:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\"><div class=\"flex max-w-full flex-col grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-1\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"503b3753-532c-4fc3-95af-e2b2714efeb9\" data-message-model-slug=\"gpt-5-2\"><div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[1px]\"><div class=\"markdown prose dark:prose-invert w-full wrap-break-word light markdown-new-styling\"><p style=\"text-align: center;\" data-start=\"0\" data-end=\"21\"><strong data-start=\"0\" data-end=\"19\">Dla operator\u00f3w:<\/strong><\/p><ul data-start=\"23\" data-end=\"263\" data-is-last-node=\"\" data-is-only-node=\"\"><li data-start=\"23\" data-end=\"81\"><p data-start=\"25\" data-end=\"81\">Ponad <strong data-start=\"31\" data-end=\"49\">130 operator\u00f3w<\/strong> codziennie pracuje w systemie<\/p><\/li><li data-start=\"82\" data-end=\"150\"><p data-start=\"84\" data-end=\"150\">Szybsze i bardziej precyzyjne odpowiedzi dzi\u0119ki podpowiedziom AI<\/p><\/li><li data-start=\"151\" data-end=\"185\"><p data-start=\"153\" data-end=\"185\">Uwolnienie od rutynowych zada\u0144<\/p><\/li><li data-start=\"186\" data-end=\"263\" data-is-last-node=\"\"><p data-start=\"188\" data-end=\"263\" data-is-last-node=\"\">Mo\u017cliwo\u015b\u0107 skupienia si\u0119 na bardziej z\u0142o\u017conych, niestandardowych zapytaniach<\/p><\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/article>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6f1125d e-con-full e-flex e-con e-child\" data-id=\"6f1125d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50067d9 elementor-widget elementor-widget-text-editor\" data-id=\"50067d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\" data-start=\"0\" data-end=\"19\"><strong data-start=\"0\" data-end=\"17\">Dla klient\u00f3w:<\/strong><\/p><ul data-start=\"21\" data-end=\"225\" data-is-last-node=\"\" data-is-only-node=\"\"><li data-start=\"21\" data-end=\"53\"><p data-start=\"23\" data-end=\"53\">Obs\u0142uga <strong data-start=\"31\" data-end=\"51\">24\/7 bez kolejek<\/strong><\/p><\/li><li data-start=\"54\" data-end=\"108\"><p data-start=\"56\" data-end=\"108\">Natychmiastowe odpowiedzi na standardowe zapytania<\/p><\/li><li data-start=\"109\" data-end=\"139\"><p data-start=\"111\" data-end=\"139\">Spersonalizowane podej\u015bcie<\/p><\/li><li data-start=\"140\" data-end=\"197\"><p data-start=\"142\" data-end=\"197\">Nieprzerwana obs\u0142uga nawet podczas alarm\u00f3w lotniczych<\/p><\/li><li data-start=\"198\" data-end=\"225\" data-is-last-node=\"\"><p data-start=\"200\" data-end=\"225\" data-is-last-node=\"\">Wy\u017csza jako\u015b\u0107 komunikacji<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-721fb0b e-flex e-con-boxed e-con e-parent\" data-id=\"721fb0b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7347403 elementor-widget elementor-widget-heading\" data-id=\"7347403\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span><span>Wczesny start w \u015bwiecie voice bot\u00f3w: integracja z Omilia<\/span><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ebc6d15 e-flex e-con-boxed e-con e-parent\" data-id=\"ebc6d15\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-13adb3c elementor-widget elementor-widget-text-editor\" data-id=\"13adb3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"0\" data-end=\"360\">Sense Bank sta\u0142 si\u0119 jednym z pierwszych bank\u00f3w w Ukrainie, kt\u00f3ry wdro\u017cy\u0142 zaawansowane technologie voice bot\u00f3w. Na d\u0142ugo przed masowym upowszechnieniem Conversational AI w sektorze bankowym pomogli\u015bmy Sense Bank zintegrowa\u0107 rozwi\u0105zanie firmy <span class=\"hover:entity-accent entity-underline inline cursor-pointer align-baseline\"><span class=\"whitespace-normal\">Omilia<\/span><\/span> \u2014 naszego partnera specjalizuj\u0105cego si\u0119 w inteligentnych asystentach g\u0142osowych.<\/p><p data-start=\"362\" data-end=\"678\">By\u0142 to krok eksperymentalny, wymagaj\u0105cy znacz\u0105cych inwestycji oraz gotowo\u015bci na innowacje. W tamtym czasie ukrai\u0144skie banki dopiero zaczyna\u0142y bada\u0107 mo\u017cliwo\u015bci automatyzacji komunikacji g\u0142osowej. Sense Bank wykaza\u0142 si\u0119 dalekowzroczno\u015bci\u0105, staj\u0105c si\u0119 pionierem we wdra\u017caniu tej technologii w bankowym contact center.<\/p><p data-start=\"680\" data-end=\"740\">Dzi\u015b wirtualni asystenci Omilia realizuj\u0105 z\u0142o\u017cone zadania:<\/p><ul data-start=\"742\" data-end=\"1301\"><li data-start=\"742\" data-end=\"804\"><p data-start=\"744\" data-end=\"804\">inicjuj\u0105 kontakt na podstawie analizy historii transakcji,<\/p><\/li><li data-start=\"805\" data-end=\"854\"><p data-start=\"807\" data-end=\"854\">przeprowadzaj\u0105 ponown\u0105 identyfikacj\u0119 klienta,<\/p><\/li><li data-start=\"855\" data-end=\"907\"><p data-start=\"857\" data-end=\"907\">zarz\u0105dzaj\u0105 pocz\u0105tkowym etapem procesu sprzeda\u017cy,<\/p><\/li><li data-start=\"908\" data-end=\"962\"><p data-start=\"910\" data-end=\"962\">obs\u0142uguj\u0105 ponad <strong data-start=\"926\" data-end=\"941\">3,5 tysi\u0105ca<\/strong> kategorii zapyta\u0144,<\/p><\/li><li data-start=\"963\" data-end=\"1021\"><p data-start=\"965\" data-end=\"1021\">pracuj\u0105 z obiekcjami i dostosowuj\u0105 scenariusze rozm\u00f3w,<\/p><\/li><li data-start=\"1022\" data-end=\"1074\"><p data-start=\"1024\" data-end=\"1074\">uczestnicz\u0105 w onboardingu przedsi\u0119biorc\u00f3w (FOP),<\/p><\/li><li data-start=\"1075\" data-end=\"1124\"><p data-start=\"1077\" data-end=\"1124\">prowadz\u0105 wywiady wyj\u015bciowe (exit interviews),<\/p><\/li><li data-start=\"1125\" data-end=\"1187\"><p data-start=\"1127\" data-end=\"1187\">wspieraj\u0105 dzia\u0142 HR w rekrutacji i anga\u017cowaniu pracownik\u00f3w,<\/p><\/li><li data-start=\"1188\" data-end=\"1237\"><p data-start=\"1190\" data-end=\"1237\">realizuj\u0105 badania satysfakcji klient\u00f3w (NPS),<\/p><\/li><li data-start=\"1238\" data-end=\"1301\"><p data-start=\"1240\" data-end=\"1301\">samodzielnie rozwi\u0105zuj\u0105 ponad <strong data-start=\"1270\" data-end=\"1277\">52%<\/strong> zg\u0142osze\u0144 serwisowych.<\/p><\/li><\/ul><p data-start=\"1303\" data-end=\"1619\" data-is-last-node=\"\" data-is-only-node=\"\">Ka\u017cdy bot ma w\u0142asn\u0105 \u201eosobowo\u015b\u0107\u201d i g\u0142os. Na przyk\u0142ad linia obs\u0142ugi przychodz\u0105cej wykorzystuje g\u0142os \u201eAlli\u201d \u2014 przyjazny i profesjonalny. Warto podkre\u015bli\u0107, \u017ce Omilia funkcjonuje jako odr\u0119bne rozwi\u0105zanie dla kana\u0142u g\u0142osowego, zintegrowane z infrastruktur\u0105 banku, co zapewnia skuteczn\u0105 automatyzacj\u0119 obs\u0142ugi telefonicznej.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eaa1eb2 e-flex e-con-boxed e-con e-parent\" data-id=\"eaa1eb2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ddfb65 elementor-widget elementor-widget-heading\" data-id=\"1ddfb65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Analityka i insighty: wi\u0119cej ni\u017c tylko platforma<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0102457 e-flex e-con-boxed e-con e-parent\" data-id=\"0102457\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b110f81 elementor-widget elementor-widget-text-editor\" data-id=\"b110f81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"0\" data-end=\"101\">NovaTalks to zaawansowany system analityczny, kt\u00f3ry pomaga bankowi lepiej rozumie\u0107 swoich klient\u00f3w:<\/p><ul data-start=\"103\" data-end=\"287\"><li data-start=\"103\" data-end=\"161\"><p data-start=\"105\" data-end=\"161\">Zachowania u\u017cytkownik\u00f3w w r\u00f3\u017cnych kana\u0142ach komunikacji<\/p><\/li><li data-start=\"162\" data-end=\"212\"><p data-start=\"164\" data-end=\"212\">Najcz\u0119\u015bciej pojawiaj\u0105ce si\u0119 pytania i problemy<\/p><\/li><li data-start=\"213\" data-end=\"257\"><p data-start=\"215\" data-end=\"257\">Szybko\u015b\u0107 i jako\u015b\u0107 udzielanych odpowiedzi<\/p><\/li><li data-start=\"258\" data-end=\"287\"><p data-start=\"260\" data-end=\"287\">Stan emocjonalny klient\u00f3w<\/p><\/li><\/ul><p data-start=\"289\" data-end=\"456\" data-is-last-node=\"\" data-is-only-node=\"\">Dzi\u0119ki tym danym bank mo\u017ce identyfikowa\u0107 w\u0105skie gard\u0142a w obs\u0142udze, optymalizowa\u0107 \u015bcie\u017ck\u0119 klienta oraz podejmowa\u0107 decyzje w oparciu o realne dane, a nie przypuszczenia.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3cc38bd e-flex e-con-boxed e-con e-parent\" data-id=\"3cc38bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6e521b elementor-widget elementor-widget-heading\" data-id=\"d6e521b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Dlaczego klienci wybieraj\u0105 NovaIT?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0150ff0 e-flex e-con-boxed e-con e-parent\" data-id=\"0150ff0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-135cc3c e-con-full e-flex e-con e-child\" data-id=\"135cc3c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0077e26 elementor-widget elementor-widget-image\" data-id=\"0077e26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_2_.webp\" class=\"attachment-large size-large wp-image-10399\" alt=\"\" srcset=\"https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_2_.webp 1024w, https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_2_-300x300.webp 300w, https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_2_-150x150.webp 150w, https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_2_-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-56d55e8 e-con-full e-flex e-con e-child\" data-id=\"56d55e8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6852e34 elementor-widget elementor-widget-image\" data-id=\"6852e34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_3__1.webp\" class=\"attachment-large size-large wp-image-10407\" alt=\"\" srcset=\"https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_3__1.webp 1024w, https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_3__1-300x300.webp 300w, https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_3__1-150x150.webp 150w, https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_3__1-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-43344c0 e-con-full e-flex e-con e-child\" data-id=\"43344c0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6c08df elementor-widget elementor-widget-image\" data-id=\"c6c08df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_4_.webp\" class=\"attachment-large size-large wp-image-10391\" alt=\"\" srcset=\"https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_4_.webp 1024w, https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_4_-300x300.webp 300w, https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_4_-150x150.webp 150w, https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_4_-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1b70901 e-con-full e-flex e-con e-child\" data-id=\"1b70901\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84bf436 elementor-widget elementor-widget-text-editor\" data-id=\"84bf436\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\" data-start=\"0\" data-end=\"32\"><strong data-start=\"0\" data-end=\"30\">Ekspertyza i do\u015bwiadczenie<\/strong><\/p><p data-start=\"34\" data-end=\"298\" data-is-last-node=\"\" data-is-only-node=\"\">Jeste\u015bmy czym\u015b wi\u0119cej ni\u017c tylko dostawc\u0105 oprogramowania. Tworzymy zesp\u00f3\u0142 ekspert\u00f3w z wieloletnim do\u015bwiadczeniem w integracji najbardziej z\u0142o\u017conych rozwi\u0105za\u0144 korporacyjnych. Znamy rynek, rozumiemy wyzwania biznesowe i oferujemy rozwi\u0105zania, kt\u00f3re naprawd\u0119 dzia\u0142aj\u0105.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2a2854e e-con-full e-flex e-con e-child\" data-id=\"2a2854e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12df790 elementor-widget elementor-widget-text-editor\" data-id=\"12df790\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\" data-start=\"0\" data-end=\"32\"><strong data-start=\"0\" data-end=\"30\">W\u0142asny, elastyczny produkt<\/strong><\/p><p data-start=\"34\" data-end=\"182\" data-is-last-node=\"\" data-is-only-node=\"\">NovaTalks powsta\u0142 w oparciu o dog\u0142\u0119bne zrozumienie potrzeb rynku. Mo\u017cemy dostosowa\u0107 platform\u0119 do ka\u017cdych wymaga\u0144 \u2014 od ma\u0142ych zespo\u0142\u00f3w po du\u017ce banki.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e7916da e-con-full e-flex e-con e-child\" data-id=\"e7916da\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-179c990 elementor-widget elementor-widget-text-editor\" data-id=\"179c990\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\" data-start=\"0\" data-end=\"27\"><strong data-start=\"0\" data-end=\"25\">Podej\u015bcie partnerskie<\/strong><\/p><p data-start=\"29\" data-end=\"220\" data-is-last-node=\"\" data-is-only-node=\"\">Nie zostawiamy naszych klient\u00f3w po zako\u0144czeniu wdro\u017cenia. Zapewniamy sta\u0142e wsparcie projektu, nieustannie rozwijamy system w oparciu o feedback oraz pomagamy osi\u0105ga\u0107 kolejne cele i rezultaty.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19967b4 e-flex e-con-boxed e-con e-parent\" data-id=\"19967b4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0ed53e0 e-con-full e-flex e-con e-child\" data-id=\"0ed53e0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59f9e8d elementor-widget elementor-widget-image\" data-id=\"59f9e8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_5_.webp\" class=\"attachment-large size-large wp-image-10403\" alt=\"\" srcset=\"https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_5_.webp 1024w, https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_5_-300x300.webp 300w, https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_5_-150x150.webp 150w, https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_5_-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bcabe15 e-con-full e-flex e-con e-child\" data-id=\"bcabe15\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4040f14 elementor-widget elementor-widget-image\" data-id=\"4040f14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_6_.webp\" class=\"attachment-large size-large wp-image-10395\" alt=\"\" srcset=\"https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_6_.webp 1024w, https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_6_-300x300.webp 300w, https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_6_-150x150.webp 150w, https:\/\/novatalks.ai\/wp-content\/uploads\/dizajn-bez-nazvaniya-_6_-768x768.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-516c51c e-con-full e-flex e-con e-child\" data-id=\"516c51c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea994ac elementor-widget elementor-widget-text-editor\" data-id=\"ea994ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<article class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto scroll-mt-(--header-height)\" dir=\"auto\" tabindex=\"-1\" data-turn-id=\"51aebf6f-2119-4252-8dfb-515b48fee6bf\" data-testid=\"conversation-turn-146\" data-scroll-anchor=\"false\" data-turn=\"user\"><\/article><article class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-turn-id=\"request-WEB:2e63b132-1faa-4a49-a034-4cc51f75817e-76\" data-testid=\"conversation-turn-147\" data-scroll-anchor=\"true\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] @w-sm\/main:[--thread-content-margin:--spacing(6)] @w-lg\/main:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\"><div class=\"flex max-w-full flex-col grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-1\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"d2fdf7f8-7712-41de-bb39-80f7f2b76bfb\" data-message-model-slug=\"gpt-5-2\"><div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[1px]\"><div class=\"markdown prose dark:prose-invert w-full wrap-break-word light markdown-new-styling\"><p style=\"text-align: center;\" data-start=\"0\" data-end=\"37\"><strong data-start=\"0\" data-end=\"35\">Koncentracja na bezpiecze\u0144stwie<\/strong><\/p><p data-start=\"39\" data-end=\"194\" data-is-last-node=\"\" data-is-only-node=\"\">W sektorze finansowym bezpiecze\u0144stwo nie jest opcj\u0105 \u2014 jest konieczno\u015bci\u0105. NovaTalks zosta\u0142 zaprojektowany zgodnie z najwy\u017cszymi standardami ochrony danych.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/article>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-108eadf e-con-full e-flex e-con e-child\" data-id=\"108eadf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2817a77 elementor-widget elementor-widget-text-editor\" data-id=\"2817a77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\" data-start=\"0\" data-end=\"22\"><strong data-start=\"0\" data-end=\"20\">Szybka adaptacja<\/strong><\/p><p data-start=\"24\" data-end=\"210\" data-is-last-node=\"\" data-is-only-node=\"\">Funkcjonalno\u015b\u0107 zwi\u0105zana z alarmami lotniczymi to przyk\u0142ad tego, jak szybko reagujemy na nowe wyzwania i tworzymy rozwi\u0105zania odzwierciedlaj\u0105ce realia, w kt\u00f3rych funkcjonuj\u0105 nasi klienci.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-52c92c9 e-flex e-con-boxed e-con e-parent\" data-id=\"52c92c9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f18b4ca elementor-widget elementor-widget-heading\" data-id=\"f18b4ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span><span>Podsumowanie: technologia w s\u0142u\u017cbie ludzi<\/span><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c04b87e e-flex e-con-boxed e-con e-parent\" data-id=\"c04b87e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f61cc4e elementor-widget elementor-widget-text-editor\" data-id=\"f61cc4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"0\" data-end=\"29\"><strong data-start=\"0\" data-end=\"27\">NovaTalks od NovaIT to:<\/strong><\/p><ul data-start=\"31\" data-end=\"264\"><li data-start=\"31\" data-end=\"83\"><p data-start=\"33\" data-end=\"83\">Platforma omnichannel do komunikacji z klientami<\/p><\/li><li data-start=\"84\" data-end=\"127\"><p data-start=\"86\" data-end=\"127\">Zaawansowana automatyzacja oparta na AI<\/p><\/li><li data-start=\"128\" data-end=\"175\"><p data-start=\"130\" data-end=\"175\">G\u0142\u0119boka integracja z systemami wewn\u0119trznymi<\/p><\/li><li data-start=\"176\" data-end=\"227\"><p data-start=\"178\" data-end=\"227\">Elastyczno\u015b\u0107 i szerokie mo\u017cliwo\u015bci dostosowania<\/p><\/li><li data-start=\"228\" data-end=\"264\"><p data-start=\"230\" data-end=\"264\">Niezawodno\u015b\u0107 w ka\u017cdych warunkach<\/p><\/li><\/ul><p data-start=\"266\" data-end=\"508\" data-is-last-node=\"\" data-is-only-node=\"\">Je\u015bli Twoja firma potrzebuje nowoczesnego, niezawodnego i elastycznego rozwi\u0105zania do obs\u0142ugi klienta \u2014 jeste\u015bmy gotowi pom\u00f3c. Nasza wiedza, technologia i podej\u015bcie zorientowane na rezultaty pozwalaj\u0105 przekszta\u0142ca\u0107 wyzwania w nowe mo\u017cliwo\u015bci.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bfce6ae e-flex e-con-boxed e-con e-parent\" data-id=\"bfce6ae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-28a2a30 one-click-section e-con-full e-flex e-con e-child\" data-id=\"28a2a30\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-22147ef elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"22147ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><b>Skontaktuj si\u0119 z nami.<\/b><br>\nRazem stworzymy przysz\u0142o\u015b\u0107 Twojej obs\u0142ugi klienta.<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6b7aa4c e-con-full e-flex e-con e-child\" data-id=\"6b7aa4c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a23877d e-con-full e-flex e-con e-child\" data-id=\"a23877d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-71bd6b7 elementor-widget-mobile__width-initial elementor-widget elementor-widget-html\" data-id=\"71bd6b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"gradient-icon-label\"><picture class=\"picture\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/07\/Laptop.svg\" alt=\"icon\" loading=\"lazy\"><\/picture><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b7c53d elementor-widget-mobile__width-initial elementor-widget elementor-widget-image-box\" data-id=\"3b7c53d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Zacznij u\u017cywa\u0107<\/h3><p class=\"elementor-image-box-description\">Na pocz\u0105tek dost\u0119pny jest 14-dniowy darmowy okres pr\u00f3bny. Karta kredytowa nie jest wymagana.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79c59e6 elementor-widget__width-initial block-button-black elementor-mobile-align-justify elementor-widget-mobile__width-inherit elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"79c59e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6OTg2MywidG9nZ2xlIjpmYWxzZX0%3D\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path d=\"M4 9L14 9M14 9L10.1151 5M14 9L10.1151 13\" stroke=\"white\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Rozpocznij bezp\u0142atnie<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f1fd876 e-con-full e-flex e-con e-child\" data-id=\"f1fd876\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69ec0dc elementor-widget-mobile__width-initial elementor-widget elementor-widget-html\" data-id=\"69ec0dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"gradient-icon-label\"><picture class=\"picture\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/07\/video-training-1.svg\" alt=\"icon\" loading=\"lazy\"><\/picture><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50b4919 elementor-widget-mobile__width-initial elementor-widget elementor-widget-image-box\" data-id=\"50b4919\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Zam\u00f3w demo<\/h3><p class=\"elementor-image-box-description\">Otrzymaj darmowe, 30-minutowe demo dopasowane do Ciebie!<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6256fb elementor-widget__width-initial block-button-black elementor-mobile-align-justify elementor-widget-mobile__width-inherit elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"e6256fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/calendly.com\/novatalks_ai\/book-a-demo\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><circle cx=\"9\" cy=\"9\" r=\"7.5\" stroke=\"white\"><\/circle><path d=\"M9 3.5V9.00021H13\" stroke=\"white\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Um\u00f3w termin<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0618e76 e-con-full e-flex e-con e-child\" data-id=\"0618e76\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51c3796 elementor-widget-mobile__width-initial elementor-widget elementor-widget-html\" data-id=\"51c3796\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"gradient-icon-label\"><picture class=\"picture\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/07\/Document.svg\" alt=\"icon\" loading=\"lazy\"><\/picture><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ab9279 elementor-widget-mobile__width-initial elementor-widget elementor-widget-image-box\" data-id=\"9ab9279\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Pobierz prezentacj\u0119<\/h3><p class=\"elementor-image-box-description\">Zapoznaj si\u0119 z funkcjonalno\u015bci\u0105 NovaTalks i \u0142atwo podziel si\u0119 ni\u0105 ze swoim zespo\u0142em<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b39f14f elementor-widget__width-initial block-button-black elementor-mobile-align-justify elementor-widget-mobile__width-inherit elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"b39f14f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/wp-content\/uploads\/2025\/07\/call_en.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path d=\"M9 3L9 13M9 13L13 9.11514M9 13L5 9.11514\" stroke=\"white\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M3 15H15\" stroke=\"white\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Pobierz<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>W 2024 roku Sense Bank zwr\u00f3ci\u0142 si\u0119 do nas z pro\u015bb\u0105 o modernizacj\u0119 obs\u0142ugi klienta. Bank podj\u0105\u0142 decyzj\u0119 o transformacji swojego podej\u015bcia do wsparcia klient\u00f3w. Z naszej strony dostrzegli\u015bmy mo\u017cliwo\u015b\u0107 dostosowania omnichannelowej platformy AI NovaTalks do potrzeb instytucji finansowej. Oto jak przebiega\u0142a ta wsp\u00f3\u0142praca.<\/p>\n","protected":false},"author":7,"featured_media":10443,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1,1173],"tags":[1629,2301,1348,1440,1350,2573,1436,1397,1435,2586,2587,2578,1261,1256,2584,1442,2588,1251,2583],"class_list":["post-10433","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-bloga","tag-ai-2","tag-analityka","tag-automatyzacja","tag-bezpieczenstwo","tag-chatboty","tag-cloud-native-2","tag-contact-center-3","tag-crm-5","tag-efektywnosc","tag-innowacje","tag-integracja","tag-novait-5","tag-novatalks-5","tag-obsluga-klienta","tag-omilia-2","tag-personalizacja","tag-platforma-omnichannel","tag-satysfakcja-klienta","tag-sense-bank-2"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Jak NovaIT i Sense Bank przekszta\u0142ci\u0142y obs\u0142ug\u0119 klienta - Novatalks<\/title>\n<meta name=\"description\" content=\"NovaIT i Sense Bank transformuj\u0105 obs\u0142ug\u0119 klienta: omnichannel NovaTalks, automatyzacja AI, integracja z CRM i wsparcie 24\/7\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/novatalks.ai\/ru\/?p=10412\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Jak NovaIT i Sense Bank przekszta\u0142ci\u0142y obs\u0142ug\u0119 klienta - Novatalks\" \/>\n<meta property=\"og:description\" content=\"NovaIT i Sense Bank transformuj\u0105 obs\u0142ug\u0119 klienta: omnichannel NovaTalks, automatyzacja AI, integracja z CRM i wsparcie 24\/7\" \/>\n<meta property=\"og:url\" content=\"https:\/\/novatalks.ai\/ru\/?p=10412\" \/>\n<meta property=\"og:site_name\" content=\"Novatalks\" \/>\n<meta property=\"article:published_time\" content=\"2026-02-24T14:46:53+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-24T14:46:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/novatalks.ai\/wp-content\/uploads\/novatokssensbank.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Iryna Shevchenko\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Napisane przez\" \/>\n\t<meta name=\"twitter:data1\" content=\"Iryna Shevchenko\" \/>\n\t<meta name=\"twitter:label2\" content=\"Szacowany czas czytania\" \/>\n\t<meta name=\"twitter:data2\" content=\"9 minut\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/novatalks.ai\\\/ru\\\/?p=10412#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/novatalks.ai\\\/ru\\\/?p=10412\"},\"author\":{\"name\":\"Iryna Shevchenko\",\"@id\":\"https:\\\/\\\/novatalks.ai\\\/en\\\/#\\\/schema\\\/person\\\/d89093fd7b1049b1f19cdc8ecd92710d\"},\"headline\":\"Jak NovaIT i Sense Bank przekszta\u0142ci\u0142y obs\u0142ug\u0119 klienta\",\"datePublished\":\"2026-02-24T14:46:53+00:00\",\"dateModified\":\"2026-02-24T14:46:56+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/novatalks.ai\\\/ru\\\/?p=10412\"},\"wordCount\":1795,\"publisher\":{\"@id\":\"https:\\\/\\\/novatalks.ai\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/novatalks.ai\\\/ru\\\/?p=10412#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/novatalks.ai\\\/wp-content\\\/uploads\\\/novatokssensbank.webp\",\"keywords\":[\"AI\",\"analityka\",\"automatyzacja\",\"bezpiecze\u0144stwo\",\"chatboty\",\"Cloud Native\",\"Contact Center\",\"CRM\",\"efektywno\u015b\u0107\",\"innowacje\",\"integracja\",\"NovaIT\",\"NovaTalks\",\"obs\u0142uga klienta\",\"Omilia\",\"personalizacja\",\"platforma omnichannel\",\"satysfakcja klienta\",\"Sense Bank\"],\"articleSection\":[\"Blog\",\"Bloga\"],\"inLanguage\":\"pl-PL\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/novatalks.ai\\\/ru\\\/?p=10412\",\"url\":\"https:\\\/\\\/novatalks.ai\\\/ru\\\/?p=10412\",\"name\":\"Jak NovaIT i Sense Bank przekszta\u0142ci\u0142y obs\u0142ug\u0119 klienta - 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