Explore for free and unlock our
additional features later on

Starter

Basic tools for small teams to start supporting customers (3-10 agents)

$15

/Per Month

  • Digital Channels: 2 Accounts
  • AI-Assistant
  • Roles: Standart

See all features ↓

Best deal

Business

More features and flexibility for growing support teams (>3 agents)

$25

/Per Month

  • Digital Channels: 4 Accounts
  • AI-Assistant
  • Roles: Standart

See all features ↓

Professional

Full access to all features — ideal for larger or high-volume teams (>3 agents)

$40

/Per Month

  • Digital Channels: 20 Accounts
  • AI-Assistant
  • Roles: Standart + Custom
  • AI Quality Rating

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Enterprise

Global company, global reach

  • Individual conditions

Starter

Basic tools for small teams to start supporting customers (3-10 agents)

$15

/Per Month

  • Channels: 2 voice channels
  • Roles: Standart

See all features ↓

Best deal

Business

More features and flexibility for growing support teams (>3 agents)

$35

/Per Month

  • Channels: 4 digital + 2 voice
  • Roles: Standart
  • Voice Dealer Outbound

See all features ↓

Enterprise

Global company, global reach

  • Individual conditions

Starter

Basic tools for small teams to start supporting customers (3-10 agents)

$25

/Per Month

  • Channels: 2 digital + 2 voice (per agent)
  • AI-Assistant
  • Roles: Standart

See all features ↓

Best deal

Business

More features and flexibility for growing support teams (>3 agents)

$35

/Per Month

  • Channels: 4 digital + 2 voice (per agent)
  • AI-Assistant
  • Roles: Standart
  • Voice Dealer Outbound

See all features ↓

Professional

Full access to all features — ideal for larger or high-volume teams (>3 agents)

$55

/Per Month

  • Channels: 20 digital + 2 voice (per agent)
  • AI-Assistant
  • Roles: Standart + Custom
  • AI Quality Rating
  • Voice Dealer Outbound

See all features ↓

Enterprise

Global company, global reach

  • Individual conditions

Platform essentials

INCLUDED IN ALL PLANS

Core functionality

  • Multiple active channels
  • Multiple language support
  • Embedded customer card
  • iFrame integration (CRM, knowledge base, etc.)
  • List ItemBuilt-in help & video onboarding for admins and agents
  • Mobile application (iOS & Android)
  • Customizable website widget with messengers and Live Chat
  • Smart ACD (Automatic Chat Distribution)
  • Customer Quality Rating System
  • Video Calls functionality
  • Standard Chatbot (Multi-level chat menus)

Agent workspace

  • Unified agent workspace for all channels
  • Full conversation history with each customer
  • Conversation filtering and sorting options
  • Agent statuses and sub-statuses (e.g. Online, Busy, Break, Lunch)
  • Chat transfer between Agents and Teams
  • Auto-replies for quick response handling
  • Canned messages
  • Tags for labeling conversations, chats, and contacts
  • Wrap-up codes
  • Agent private notes
  • Send attachments
  • Merge Contacts
  • Real-time notifications (sound & visual)

Company-level

  • Working and non-working time settings
  • Reporting system: real-time analytics and historical reporting
  • API for integration with external systems (like CRM, knowledge)
  • Customer support service (8x5)

Security

  • Cloud-native private cluster hosted in an EU-based data center
  • Isolated environment for each Сustomer
  • Customer Blacklist for Chat Channels

Additional functionality

  • Custom СhatBot (Scripted or AI)
  • Extended support
  • BI system functionality (Dashboard and Reporting) - Starting at $23

Features details

StarterBusinessProfessional
Per agent/month billed annually - $12
Per agent/month billed monthly - $15		Per agent/month billed annually -$21
Per agent/month billed monthly - $25		Per agent/month billed annually - $32
Per agent/month billed monthly - $40
AgentsMinimum 3 Agents, Maximum 10 AgentsMinimum 3 AgentsMinimum 3 Agents
Digital Channels2 Accounts (only Email or/and Live Сhat)4 Accounts (any 4 accounts from the following: Email, Live Сhat, Facebook Messenger, Instagram, WhatsApp Business, Viber Public, Telegram (Bot or by Number), LINE Business, Apple Messenger for Business20 Accounts (any 20 accounts from the following: Email, Live Сhat, Facebook Messenger, Instagram, WhatsApp Business, Viber Public, Telegram (Bot or by Number, LINE Business)
AI Assistant20 requests per agent
Can be added for $6 per agent — unlimited usage		20 requests per agent
Can be added for $6 per agent — unlimited usage		Unlimited usage
AI Quality Rating--100 conversations/month per agent
Additional package includes 5,000 conversations with up to 5 evaluation criteria – $17. Extra criteria can be added for $4 each.
RolesStandartStandartStandart + Custom
StarterBusiness
Per agent/month billed annually - $12
Per agent/month billed monthly - $15		Per agent/month billed annually -$28
Per agent/month billed monthly - $35
AgentsMinimum 3 Agents, Maximum 10 AgentsMinimum 3 Agents
ChannelsVoice (2 voice channels per agent)Digital (Business) with Voice (2 voice channels per agent)
Voice Dealer Outbound functionality
The cost of Voice setup depends on the number of SIP numbers and the required custom configurations
RolesStandartStandart
StarterBusinessProfessional
Per agent/month billed annually - $21
Per agent/month billed monthly - $25		Per agent/month billed annually -$28
Per agent/month billed monthly - $35		Per agent/month billed annually - $44
Per agent/month billed monthly - $55
AgentsMinimum 3 Agents, Maximum 10 AgentsMinimum 3 AgentsMinimum 3 Agents
ChannelsDigital (Starter) with Voice (2 voice channels per agent) Digital (Business) with Voice (2 voice channels per agent)
Voice Dealer Outbound functionality		Digital (Professional) with Voice (2 voice channels per agent)
Voice Dealer Outbound functionality
The cost of Voice setup depends on the number of SIP numbers and the required custom configurations
AI Assistant20 requests per agent
Can be added for $6 per agent — unlimited usage		20 requests per agent
Can be added for $6 per agent — unlimited usage		Unlimited usage
AI Quality Rating--100 conversations/month per agent
Additional package includes 5,000 conversations with up to 5 evaluation criteria – $17. Extra criteria can be added for $4 each.
RolesStandartStandartStandart + Custom

Get integration of different communication channels
within a single NovaTalks system

Messengers

80% of customers prefer support via messengers! It's fast, convenient, and free for international inquiries.

Calls

Voice contact is valuable. Especially when it's inconvenient to text or you need to discuss an important issue quickly

Online-chat

Quick contact on the website for real-time online customer support.

E-mail

An indispensable channel for formal questions, sending documents, and receiving offers.

Make one click to a modern communications platform!

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