Omnichannel Platform
for customer care and sales

NovaTalks - merge your social
channels into one innovate solution. Be in touch with your customers the way they prefer!

All-In-One innovative solution - your digital channels, intuitive UI, empowered by Simple and AI bots, together with Quality Reviews and BigData Text Analytics, for your startup or a Big Enterprise.

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Supported channels

Deliver a truly personalized customer experience by requesting additional channels from NovaTalks!

WhatsApp BA/
Facebook Messenger
Apple messages for Business
Web online-chat

Messengers —
your essential business tools
for customer care

Meet your customers

More and more customers today prefer to type a quick message, rather than dialing their phones, to schedule an appointment, fill in an application, or simply learn more about your product or service.


Guide your client from their initial inquiries to making the purchase or scheduling an appointment. Follow-up on your chat at any moment, without losing any of the important data.

Keep in touch 24/7

Automate the processing of your customers messages and inquiries, and communicate with your clients all around the globe, with no roaming restrictions.

and care

All of the chat and customer profile data is securely stored and segmented to enable a truly personalized communication experience.

NovaTalks Users

partner-bispozyka partner-novaposhta partner-procredit partner-otp partner-tous


checkboxMessenger and online-chat widget for your website
checkboxOpportunity to create and set personalized chat-bots
checkboxUp-to-date data storage and reporting
checkboxPossibility to implement Big Data Text analytics
checkboxIntegrated IVR and auromated responses
checkboxQuality assessment of customer communication
checkboxExchange of media files with customers
checkboxImplemented personal client portfolio and chat history
checkboxMessage templates for quicker support
checkboxSegmentation and tagging of the incoming requests/messages
checkboxProcessing of the customer inquiries from multiple channels in one dashboard
checkbox“Smart” messages que, automatized distrubution of chats between agents

Big Data Text Analytics
Data Reporting


Automate client inquires processing and minimize agent workload using your personalized chat-bots

Creating and setting your own chat-bot has never been easier.

Automate day-to-day sales tasks, support your clients 24/7 and monitor the efficiency of your customer support team.

Find out more about your possibilities with our chat-bots below.

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Big Data Text Analytics

Highlight the most important information from customer inquiries automatically

The biggest value of text analytics is the ability to process terabytes of customer messages and inquries, and transform them into sources of customer behavior insights.

These insights can help you to determine processes that need ixed or improved, as well as potential route for customer care development.

Read further about the problems that text analytics feature solve for you.


Data Reporting

Monitor the efficiency online or based on saved data

Continuously monitor your chat-team with the support of online and data-based reporting.

Analyze online the efficiency of your customer care agents with the most representative indicators for your team.Adjust each report to the needs of your business: close or activate chosen efficiency indicators. Use the intervals feature to group data in your reports.

Read further about all the possibilities that reporting can bring.





75 EUR / per month


75 EUR / per month


75 EUR / per month

by Phone Number

200 EUR / per month
Including function
"message first"


75 EUR / per month

Apple messages for Business

75 EUR / per month


75 EUR / per month
Public Account/
Viber Bot

Online-chat for your website

75 EUR / per month
*free, when you connect 1 of the messengers

Account per agent

25 EUR / per month

Facebook Messenger

75 EUR / per month


Coming soon
Possibly to install additional messengers and channels by individual requests though API
Self-service menu is free when setting up to 10 items

Included in price:

  • Multi-channel communication with customers
  • Ready-to-use message templates
  • Installed client card portfolios
  • Administrator accounts
  • Smart labelling of clients and their inquiries
  • Web-calls
  • Smooth transit of chats between agents and groups
  • Essential data reports about chats, clients and your agents
  • Messenger widget for your website

We can do more

Develop and implement custom-made chat bots according to your personal needs and technical tasks
Provide and implement Big Data Text Analytics


Is there a trial period to test the platform?
Yes! In order to test NovaTalks platform on the trial period you have to fill in the form or message one of our agents in the chat. You will receive 7 days of free period with your account, where you can test all of the functions, set all of the messaging channels you need.

What file types does the platform support?

The platform supports images, videos, documents and emojis. This means you would be able to exchange screenshots, documents scans, video reports etc.

How does technical support work?

After being connected to NovaTalks platform you would get your personal technical specialist, who would be there for you every step of the way to answer your questions and provide any required information to use the platform to the full potential.

Is there a limit on the number of connected agents?

At the moment there is no limit on the number of agents you can have for your customer support. Register for your 7 day free trial period and let us know how many agents you would like to connect.