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Messenger aggregator for business

NovaTalks - a service for customer support in WhatsApp, Facebook Messenger, Viber, Telegram, Instagram, Apple Messages for Business and online chat. Automate your business by setting up chatbot and scripts.

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Supported channels

WhatsApp BA

WhatsApp BA

Viber

Viber

Telegram

Telegram

WhatsApp Number

WhatsApp Number

Instagram

Instagram

Facebook

Facebook

Make instant messenger a tool for your business

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Reception orders in messengers

Relevant for beauty salons, online stores, car repair shops, taxi services, medical clinics, fitness centers

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Customer support via instant messengers

Required for support sectors of any Business, as well as companies in the FMCG sector

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Feedback line through instant messengers

It is actively used in retail, service and delivery services, cafes, restaurants, transport and government services

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Providing consultation through instant messengers

Consultant assistance in choosing a product or service, assistance to tourists, provision of legal and insurance support

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Multichannel service via instant messengers and online chat

NovaTalks is a unique platform that aggregates messages on all channels: WhatsApp, Facebook Messenger, Viber, Telegram, Instagram and online chat, which are further serviced automatically by a chat bot or with the help of operators.

The solution works as a cloud service and does not require any costs for implementation and installation, while corporate clients can deploy the solution locally inhouse to provide the highest security requirements.

Chatbots and script functionality

bots

Bots are programs that automatically respond to user requests.

Help system for buyers, testing of potential employees, questionnaires, selection of the nearest facility, information about the balance, status or location of the cargo, etc.

macros

A script is a mechanism for automating work with events inside NovaTalks

Keyword filters (bank card numbers, spam, swearword), customer routing to certain groups of operators, use of operators by their load level, etc.

Service Features

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Widget on the site for instant messengers and online chat

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Custom chatbots

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Reports

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Transfer chats between operators

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Auto personalized response to customer

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'Smart' templates for quick answers

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Transfer photos and videos

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Support for your accounts

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Support for up to 100 operators and an administrator account

Benefits of chatting before calling For client

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Takes less time, no need to wait on line, asynchronous communication mode

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Ability to transfer multimedia: pictures, video, location

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Cheaper than a call, especially when roaming

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Ability to continue correspondence after a while: the company-client connection does not break after communication is completed

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No need to remember information, it is stored in correspondence

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Confidentially, others do not hear you

Benefits of chatting before calling For the company

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One operator can serve 7 times more customers by chatting than with a call

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Peak loading of operators is reduced

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Chat does not require instant response (a delay of several minutes is allowed)

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The context remains in the correspondence: you can simply continue where you left off after a long time

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Significantly reduces the cost of customer service compared to traditional call centers

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Automation of business processes

Tariffs

What messengers do you want to use communicating with your site visitors to your site? Connect one or several and pay only for the channels you use!

0 EUR/month

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