Relevant for beauty salons, online stores, car repair shops, taxi services, medical clinics, fitness centers
Required for support sectors of any Business, as well as companies in the FMCG sector
It is actively used in retail, service and delivery services, cafes, restaurants, transport and government services
Consultant assistance in choosing a product or service, assistance to tourists, provision of legal and insurance support
NovaTalks is a unique platform that aggregates messages on all channels: WhatsApp, Facebook Messenger, Viber, Telegram, Instagram and online chat, which are further serviced automatically by a chat bot or with the help of operators.
The solution works as a cloud service and does not require any costs for implementation and installation, while corporate clients can deploy the solution locally inhouse to provide the highest security requirements.
Help system for buyers, testing of potential employees, questionnaires, selection of the nearest facility, information about the balance, status or location of the cargo, etc.
Keyword filters (bank card numbers, spam, swearword), customer routing to certain groups of operators, use of operators by their load level, etc.
Widget on the site for instant messengers and online chat
Transfer chats between operators
Auto personalized response to customer
'Smart' templates for quick answers
Transfer photos and videos
Support for your accounts
Support for up to 100 operators and an administrator account
Takes less time, no need to wait on line, asynchronous communication mode
Ability to transfer multimedia: pictures, video, location
Cheaper than a call, especially when roaming
Ability to continue correspondence after a while: the company-client connection does not break after communication is completed
No need to remember information, it is stored in correspondence
Confidentially, others do not hear you
One operator can serve 7 times more customers by chatting than with a call
Peak loading of operators is reduced
Chat does not require instant response (a delay of several minutes is allowed)
The context remains in the correspondence: you can simply continue where you left off after a long time
Significantly reduces the cost of customer service compared to traditional call centers
Automation of business processes